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Powered Flex ConveyorOperation and Maintenance Manual
DO NOT OPERATE BEFORE READING
20180101
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web www.northamcon.com
2
Powered Flex Conveyor
Table of Contents
General Overview ..................................................................................................... 3
StandardProductSpecifications ............................................................................ 4-5
Safety Information ..................................................................................................... 6
Installation ................................................................................................................. 7
InterfaceKitSpecifications .................................................................................... 8-9
PowerRequirements ......................................................................................... 10-15
MaintenanceProcedures ........................................................................................ 16
Troubleshooting ................................................................................................. 17-21
Warranty Statement ................................................................................................ 22
WarrantyandReturnMerchandiseAuthorizationProcedures ................................ 23
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Powered Flex Conveyor
General Overview
NACPoweredFlexConveyorisaflexible,expandable,portable,poweredrollerconveyorthatwillstretchorbendtofityouravailablespaceandisidealfortruckloadingandunloadingareas,distributioncentersorportableassemblylines.
Accumulation Style: Eachzonecontainsasensorarray,motorandsmartconveyorcontrollogic.Zonesrunondemandonlywhenthedownstreamzoneisunoccupied.Packagesaccumulateattheendofaconveyororinthezonespriortoafullzone.
TransportationStyle:Conveyorisalwayson,transportingpackagescontinuouslyataconstantspeed.
Features: 1-3/8"diameterrollers,1-1/2"collapsedc/c,3"expandedc/c 110 VAC input power Heavy-duty,sealed,quick-connectpowercabling Rollersdrivenbyhigh-tension,urethaneO-ringbelts Precisionbearings Supportsat30"topofroller Locking,swivelcasterswithbrake Pin-adjustableheightplusorminus4"on1/2"increments Powdercoatedframeandsupports Aluminumsideflexbars Start/Stopbuttonateachend Forward/Reverseswitchonbaseend Entrancezoneinterfaceboxincludesdrycontactrelaysfor controlofentrancezonedrivercard Exitzoneinterfaceboxhasspeedcontrolpotentiometeralong withdrycontactrelaysforcontrolofexitzonedrivercard
Accumulation Features: Motordrivercardscontaininternalaccumulationlogic Multiplereleasemodes Run-On-Demandpowersavings Photoeyesensorarrayacrossfullwidth ineachzone Quick-connectRJ-12 communicationcables Reversemodeistransportation onlywithpackagestopphotoeye
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Powered Flex Conveyor
Standard Product Specifications
FX24-14ABF40T-3A5V1 FX24-14ABF60T-3A5V1Conveyor Bed Width (BF)
Inches 24 or 30 30Millimeters 610 or 762 762
Load Capacity Per Linear Foot (305 mm)Pounds 50 50Kilograms 22.5 22.5
RollersInches 1.4 1.4Millimeters 34.9 34.9Axle 5/16" 5/16"Tube 18 GA 18 GABearings Precision Precision
Product Travel SpeedFeet per minute 60-150 60-150Metersperminute 45.72 45.72
CastersInches 5" x 1-1/4" 5" x 1-1/4"Millimeters 127 x 31.75 127 x 31.75
Adjustable Conveyor HeightInches 26-34 26-34Millimeters 660-864 660-864
Expanded to Compressed Ratios3"(76mm)rollercenters 1.8:1 1.8:1
BeltsMaterial Cyclothane-B Cyclothane-BDurometer 85A +/-3A 85A +/-3ADiameter .1875" .1875"Drive Color Red RedDriveLength 12-3/4" 12-3/4"Idler Color BlueTransparent BlueTransparentIdlerLength 11-15/16" 11-15/16"BaseIdlerColor BlueTransparent BlueTransparentBaseIdlerLength 6-1/4" 6-1/4"
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Powered Flex Conveyor
Standard Product Specifications (cont.)Voltage 120VAC 120VACAmps 9.9amps 15.1ampsDrive Motor
Motor(continuoustorque) 15 in-lbf/66.7N 15 in-lbf/66.7NFull Load Demand 4amps 4ampsVoltage 24VDC 24VDC
Noise LevelRatingatconveyorbedlevel(approx.) 70dB 70dBRatingatearlevel(approx.) 60dB 60dB
Conveyor Shipping Weights (per linear foot of expanded conveyor)(lbs./kgs)3" Roller Centers
ConveyorWidth30" 50/22.7 50/22.7
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Powered Flex Conveyor
Safety Information Moveconveyoronlybygraspingthehandleslocatedonthesidesorateachendoftheconveyor. Whenexpandingorcompressingyourconveyor,keephands,clothingandotheritemsclear ofthesidebars. Donotexceedtheconveyorloadcapacity,asitmayresultinpossibleoperatorinjuryor conveyordamage. Avoidwearingexcessivelylooseclothingwhenworkingwithmovingequipment. Keeplonghairpulleduptopreventitfrombecomingcaughtinmovingparts. Brokenorwornpartsmustbereplacedimmediately. PoweredFlexConveyorsmustonlybeservicedbyproperlytrainedand qualifiedtechnicians. Conveyor’spowercordmustbeconnectedtoagroundedreceptaclethatisprotectedbyan overcurrentdeviceratedatnomorethan30amps,unlessotherwisespecified. Neverserviceaconveyorwiththepowerapplied.Alwaysdisconnectpowerbefore servicingequipmentandusethecompany’smachinespecificlockout/tagoutprocedures. Neveroperateconveyorwithanelectricalenclosureopen,oranyguardsremoved.
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Powered Flex Conveyor
Installation*Follow all proper safety precautions and plant installation procedures
1)UnpacktheNACPoweredFlexConveyorandinspectforpossibledamagethatmayhaveoccurredduringshipping.Payparticularattentiontothewiringtoensurethatnowiresarepulledlooseordamagedinanyway.Ifyoufindanydamage,contactthefactorybeforeapplyingpowertotheconveyor.
2)Makesureallstoppush-buttonsaredepressed(therewillbeonestart/stopswitchateachendoftheconveyor.)Makesurefwd/revswitchissettofwd.
3)Rolltheunitintoposition.Ifapplicable,usetheconnecthookstoattachthePoweredFlexConveyortoarigidorotherflexibleconveyor.Connecttheyellowinterfacecableasneeded.
4)Conveyormustbeinstalledtomeetalllocal,city,stateandnationalcodes.
5)Plugthepowercordintoa115VAC/30AMPgrounded receptacle.
6)Tostarttheconveyor,locatethebaseendwithpowersupplyenclosureandturnthedisconnectswitchon.Locateoneoftheon/offswitchesfortheconveyorandpressthegreenonbuttonwhenreadytostarttheconveyor.
Note:Rollerswillbegintomoveassoonastheonbuttonispressed.Ifstep2wasnotfollowed,therollerswillturnonassoonasthedisconnectisturnedtoon.
7)Ifneeded,thespeedoftheconveyorcanbeadjustedviathepotentiometerontheDCVariableSpeedDrivelocatedatthebaseendoftheconveyor.
8)Beginplacingpackagesontheconveyor.
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Powered Flex Conveyor
Interface Kit SpecificationsNorthAmCon’sstandardPoweredFlexConveyorcomeswithabasicinterfacekit.ThebasickitincludeseverythingneededforinterfacingwithotherNorthAmConPoweredFlexConveyors.Itmayalsobecompatiblewithsomeothermanufacturerswithsimilarcontrolsschemesattheinterfacepoint.Ifanothermanufacturer’sinterfaceisnotcompatiblewiththebasickit,anoptionalkitcanbepurchased.Thelistofcompatiblemanufacturersandthosethatrequiretheoptionalkitareshownbelow.Contactthefactorywithquestions.
a. *Nointerfacekitsshouldbeneededforthefollowingconveyormanufacturers: i. Best/FMH ii. Dematic iii. Wynrightb. *OneoptionalinterfacekitwilllikelybeneededperflexconnectionpointwithIntelligrated orRoachequipment. i. IfthereisapossibilityofconnectingallofthePoweredFlexConveyoratonesiteto anIntelligratedorRoachconveyor,thenoneinterfacekitperPoweredFlex Conveyorwouldlikelyberequired. ii. IfconnectingatboththeinfeedanddischargeendsoftheNorthAmConPowered FlexConveyor,then(2)interfacekitswouldlikelyberequiredperunit. *BasedonFeb2017data
TheoperatingvoltageoftheNorthAmCon’sPoweredFlexConveyoris24VDC,howevertheincludedbasicinterfaceusesdrycontacts/relaystoworkwithmultiplevoltages(110VACor24VDC).TherelaysareutilizedtocommunicateReady-To-Receive(RTR)andReady-To-Send(RTS)signalsbetweenconveyors.Seetheinterfaceschematicsformorespecificinformation.
NorthAmCon’sPoweredFlexConveyorsareequippedwithayellowTurckMiniconnectorateachendoftheconveyor.Thebelowpicturesshowtheorientationandlocationoftheconnectorsontheconveyor.ToconnecttwoPoweredFlexConveyorstogether(fromacontrolsstandpoint)simplyconnectthemaleandfemaleendsofthecablestogether.Theconveyorsshouldnowfunctionasoneunit.
Powered Flex Conveyor Powered Flex Conveyor DischargeConnector–6PinMale InfeedConnector–6PinFemale
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Powered Flex Conveyor
Interface Kit Specifications (cont.)Powered Flex ConveyorInfeed End/Connector
Powered Flex ConveyorDischargeEnd/Connector
ConnectingTwoPoweredFlexConveyors
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Powered Flex Conveyor
Power RequirementsEachNorthAmConFlexConveyorrequires: • Grounded 115VAC/30 AMP plant L5-30R receptacle locatedcloseenoughtotheconveyortonotcause anystrainonthepowercable. • MustmeetallLocal and National Electrical Codes.Voltageandamperagerequirementforthepoweredflexconveyorareasfollows: • 40’Flex=9.9amps115VAC • 60’Flex=15.1amps115VACTheconveyorsareequippedwith: • (1)10/3SJOOW6-footpowercablewith(1)unmarkedtwistlockL5-30Pplugatthe conveyorbase/dischargeend. • (2)10/3SJOOWpowerextensionpassthroughcables,(1)cablemarked█ red and cable marked█yellow,eachwith(1)L5-30R receptacleflushwiththeconveyorInfeedendand (1) L5-30P plugextended6-feetfromtheconveyorbase/dischargeend. • (1)10/3SJOOWreversepowerextensionpassthroughcablemarked█bluewith (1) L5-30R receptacleflushwiththeconveyorbase/dischargeendand(1)L5-30P plug extended6-feetfromtheconveyorinfeedend.
Receptacle Plug L5-30R L5-30P
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Powered Flex Conveyor
Power Requirements (cont.)TheNorthAmConFlexConveyorcanreceivepowerfrom: • Theunmarkedpowercableatthebase/dischargeendoftheconveyor.(seestepA) • Thepowerextensionpassthroughcablemarked█red,onthefirstflexconveyor,allowsasecondflex conveyortoreceivepowerfromthebase/dischargeendofthefirstflexconveyor.(seestepB) • Thepowerextensionpassthroughcablesmarked█yellow,onthefirstandsecondflexconveyor,allows athirdconveyortoreceivepowerfromthebase/dischargeendofthefirstflexconveyor.(seestepC) • Thereversepowerextensionpassthroughcablemarked█blue,allowstheflexconveyortoreceive powerfromtheinfeedendoftheconveyor.(seestepD)A.WhenpoweringaNorthAmConFlexConveyorfromthebase/dischargeend: • Simplyplugthe6-footpowercablewiththeunmarkedplugintoa115VAC/30AMP grounded plant receptacle.
Plant ReceptacleShownforRefOnly
Conveyor #1UnmarkedPlug
Conveyor #1Base/Discharge
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Powered Flex Conveyor
Power Requirements (cont.)B. WhenpoweringasecondNorthAmConFlexConveyorfromthebase/dischargeendofanother FlexConveyor,viathepowerextensionpassthroughcable: • Followstep(A)forpoweringconveyor#1. • Atthebase/dischargeendofconveyor#2,plugtheunmarkedpluginto theredmarkedextensioncablereceptacleattheinfeedendofconveyor#1.
Atthebase/dischargeendofconveyor#1,plugthe█redmarkedextensioncableplugintoa115VAC/30AMPgrounded plant receptacle.
Conveyor #2Base/Discharge
Conveyor #1 █Red Receptacle
Conveyor #1Infeed End
Conveyor #1UnmarkedPlug
PlantReceptaclesShownforRefOnly
Conveyor #1UnmarkedPlug
Conveyor #1 █RedPlug
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Powered Flex Conveyor
Power Requirements (cont.)C. WhenpoweringathirdNorthAmConFlexConveyorfromthebase/dischargeendof anotherFlexConveyor,viathepowerextensionpassthroughcables: • Followstep(B)forpoweringconveyors#1and#2. • Atthebase/dischargeendofconveyor#3,plugtheunmarkedplugintothe█ yellow markedextensioncablereceptacleattheinfeedendofconveyor#2.
• Atthebase/dischargeendofconveyor#2,plugthe█yellowmarkedextensioncablepluginto the█yellowmarkedextensioncablereceptacleattheinfeedendofconveyor#1.
Conveyor #3Base/Discharge
Conveyor #2 █ Yellow Receptacle
Conveyor #2 Infeed End
Conveyor #2Base/Discharge
Conveyor #2UnmarkedPlug
Into Conveyor #1█Red Receptacle
(RefstepB)
Conveyor #1Infeed End
Conveyor #2 █ YellowPlug
Conveyor #3 UnmarkedPlug
Conveyor #1 █ Yellow Receptacle
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Powered Flex Conveyor
Power Requirements (cont.) • Atthebase/dischargeendofconveyor#1,plugthe█ yellowmarkedextensioncableplug intoa115VAC/30AMPgroundedplantreceptacle
D. WhenpoweringaNorthAmConFlexConveyorfromtheinfeedend,viathereversepowerextension passthroughcable: • Atthebase/dischargeendoftheconveyor,plugtheunmarkedpluginto the█bluemarkedextensioncablereceptacle.
PlantReceptaclesShownforRefOnly
Conveyor #1UnmarkedPlug
(Ref Step A)And █RedPlug(RefstepB)
Conveyor #1 █ YellowPlug
Conveyor #1Base/Discharge
Conveyor #1Base/Discharge
Conveyor #1█ Blue Receptacle
Conveyor #1 UnmarkedPlug
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Powered Flex Conveyor
Power Requirements (cont.) • Attheinfeedendoftheconveyor,plugthe█bluemarkedextensioncablepluginto a 115 VAC/30 AMP grounded plant receptacle.
Plant ReceptacleShownforRefOnly
Conveyor #1█ BluePlug
Conveyor #1 Infeed End
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Powered Flex Conveyor
Maintenance ProceduresFollowgeneralmaintenancesafetyproceduresandreviewsafetymaterialpriortoperformingmaintenanceonanyequipment.Followyourcompanymachinespecificlockout/tagoutprocedurespriortoperforminganymaintenance.
NorthAmConrecommendsregularinspectionsofthepoweredflexibleconveyortoensureproperoperationofmechanical,electrical,andsafetysystems.
DAILY MAINTENANCE • Keeptheconveyorcleanandfreeofdebris,dirtandgreaseaccumulation.• Inspectwiresandcablesfordamage.Ifdamagetowiresorcablesisfound,disconnectthepowercord immediatelyanddonotoperateunituntilproperrepairiscompleted.• Inspectbeltsforwear.Replaceexcessivelywornbelts.• Inspectforloosefastenersormissingparts.Tightenorreplaceasneeded.• VerifyallStart/Stoppush-buttonsoperateproperly.
WEEKLY MAINTENANCE Unit Safety Check • Confirmplacementofallwarninglabels.• Checkforunrestrained/pinchedwiring,loosewiringconnectors,nippointsandotherhazards.• CheckMech-DriveControllerdrivecardforanywarninglights.• Checkforlooseboltsandtightenasneeded.
MONTHLY MAINTENANCE Belt Tension • Checkforconsistentbelttensionbetweenrollersandreplacebeltsasneeded.• Verifydrivesheavesetscrewsaretight.
QUARTERLY MAINTENANCEDrives • Ensurethatmotorisoperatingwithinitsproperheatandnoiserange
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Powered Flex Conveyor
TroubleshootingPROBLEM CAUSE SOLUTION
NoneoftheZonesWillRun
Powersupplyifoff TurnonpowersupplyPowersupplyisnotreceivingACpower CheckACpower
ACpowerfuseisblownorbreakeristripped Replacefuse,checkbreaker
Powersupplybreakeristripped Checkpowersupplybreaker
NopowertoflatmotorZPAmodule Checkoutputpowerofpowersupply
Powersupplyvoltagetoohighortoo low
Checkoutputvoltageofpowersupply
EntryZoneWillNotTurnOn
Missingwake-upzonephoto-eye Addwake-upphoto-eyeEntryzonephoto-eyenotalignedproperly
Checkwake-upphoto-eyealign-ment
Missing/incorrecthandshakingwiring Checkhandshakingwiring
IncorrectDIPswitchsetting CheckDIPswitchesNopowertoZPAmodule CheckpowerconnectionsMotorcablenotconnectedtoZPAmodule Checkmotorconnections
TransportZoneWillNotTurnOn
Communicationwiringmissingornotpluggedin
Checkupstreamanddownstreamcommunicationwiring
Photo-eyeisblockedormisaligned Checkphoto-eyeandreflectorIncorrectDIPswitchsetting CheckDIPswitchesNopowertoZPAmodule CheckpowerconnectionsMotorcablenotconnectedtoZPAmodule Checkmotorconnections
TransportZoneWillNotTurnOff
Upstreamzoneisattemptingtosendproduct
Checkphoto-eyealignmentinup-streamzone
Upstreamzoneisattemptingtosendproduct
Checkforjammedproductinup-streamzone
EntryZoneorTransportZonewillNotDischargeProduct
Communicationwiringmissingornotpluggedin Checkcommunicationwiring
Downstreamzoneisfull Removeproductfromdownstreamzone
Downstreamzonephoto-eyenotalignedproperly Checkdownstreamphoto-eye
ExitZoneWillNotDischargeProduct
Incorrecthandshakingwiring CheckhandshakingwiringDownstreamdevicenotsendingareleasesignal
Checkdownstreamdeviceoutputsignals
DIPswitchnotconfiguredproperly CheckDIPswitches
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Powered Flex Conveyor
Figure 1: MECH-DRIVE N24-FM3 Controller Components1) Motor Connection Header 2)+24VDCPowerInputHeader(plugincluded)3)PNPSensorConnectionHeader(plugincluded)4)Smart/UserInput-OutputConnectionHeader(plugincluded)5)FeedbackLEDIndicators6)ConfigurationSwitches7)UpstreamPeer-to-PeerPNPRJ-12Connection8)DownstreamPeer-to-PeerPNPRJ-12Connection9)MountingPlate/HeatSink10) Cover NOTE:Thisguidereferstothecomponentsbytheiritemnumberaslistedabove.
Troubleshooting
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Powered Flex Conveyor
Troubleshooting (cont.)TheMech-DriveN24-FM3providesfour(4)LEDindicatorsshownasitem5inFigure1:Mech-DriveN24-FM3ControllerComponents.TheseLEDsareoftenusefulindiagnosingvariouswiringandconnectionproblems.IfpowerisconnectedtherewillalwaysbeatleastoneLEDilluminatedorflashing.
PROBLEM CAUSE SOLUTIONNoLED’sOn Nopowertothesystem Checkpowersupply
FUSELED(RED)isOn FuseisblownCheckwiringReplacefuse
FAULT LED 5.1 (RED) - ConstantlyOn Stalledmotororblockedphotoeye Checkformechanicalobstructions
FAULTLED5.1(RED)-1Flashin4Seconds ZPAmoduleproblem ReplaceZPAmodule
FAULTLED5.1(RED)-2Flashesin4Seconds Inputvoltagetoohigh Checkpowersupply
FAULTLED5.1(RED)-3Flashesin4Seconds Inputvoltagetoolow Checkpowersupply
FAULTLED5.1(RED)-4Flashesin4Seconds
Problemwithmotorcableconnection
CheckmotorcablefordamageandsecureconnectiontoZPAmodule
FAULTLED5.1(RED)-5Flashesin4Seconds Control over temperature
Allowcardtocool.Checkforambienttemperatureandheatsources.Checkforpropermotor
functionandwiring.Cyclepowertoreset.
FAULTLED5.1(RED)-6Flashesin4Seconds Extreme over current
Checkforpropermotorfunctionanddamagedwiring.Allowunitto
cool.Cyclepowertoreset.MOTOR LED 5.2 (AMBER) -
ConstantlyOnZPAmoduleiscurrentlimitingthe
flatmotorIfconditionpersists,checkfor
obstructions
MOTOR LED 5.2 (AMBER) - Flickering
Flatmotorisdrawingsignificantcurrentduringstartup,ZPAmodule
iscurrentlimiting
No action required
Motormaynotreachfullspeed
MOTOR LED 5.2 (AMBER) - 4 Flashesin4Seconds
ZPAmodulehasoverheatedandcurrentlimitingtheflatmotorto
about 1/2 normal operation
CheckformechanicalobstructionAllowZPAmoduletocool,before
restartingPOWER LED 5.3 (GREEN) -
ConstantlyOnPowerisproperlyappliedandfuse
isnotblown Normal operation
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Powered Flex Conveyor
Troubleshooting (cont.)Mech-DriveControllerwiringandlightsduringnormaloperation.
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Powered Flex Conveyor
Troubleshooting (cont.)PowerSupplywithpowerappliedduringnormaloperation.
Ifnotlitupgreen,powerisnotappliedtotheconveyor:1. ChecktobesuredisconnectisintheONposition2. CheckStart/Stopbuttons3. Checkpowersource4. Checkforloosewiresinsideenclosure
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Powered Flex Conveyor
Warranty StatementTheSellerwarrantsthattheEquipmentwillbefreeofdefectsinworkmanshipandmaterial(ifproperlyinstalled,operatedandmaintained)foraperiodofoneyearor2080hoursofuse,whicheverissooner,fromdateofship-menttoCustomer,subjecttothelimitationshereundersetforth.Ifwithintheoneyearwarrantyperiod,theSellerreceivesfromtheCustomerwrittennoticeofanyallegeddefectsintheEquipmentandiftheEquipmentisnotfoundtobeinconformitywiththiswarranty(theCustomerhavingprovidedtheSellerareasonableopportunitytoperformanyappropriateteststhereon)Sellerwill,atitsoption,eitherrepairtheEquipmentorsupplyareplace-menttherefore.
TheSellerundereitheroptionshallhavetherighttorequireCustomertodelivertheEquipmenttoSeller’sdes-ignatedservicecenterandtheCustomershallpayallchargesforin-boundandout-boundtransportationandforservicesofanykind,diagnosticorotherwise,exceptingonlythedirectandactualcostsofrepairingorreplacingtheEquipment.IfafterreasonableefforttheSellercannotcorrectsaiddeficiencies,theSellerwillmakeanequi-tablepriceadjustmentbasedonactualperformance,providedthatsuchadjustmentshallundernocircumstancesexceedthepurchaseprice.TheSellerfurtherwarrantsthattheparts,andcomponentssuppliedbytheSellerandformingapartoftheEquipmentwillbefreefromdefectsinmaterialandworkmanshipforaperiodofoneyearor2080hoursofuse,whicheverissooner,fromdateofshipmenttotheCustomer.TheSeller’sliabilityshallbesolelylimitedtothesupplyingofreplacementpartsandmaterials.
ForacopyourfullwarrantyincludedinourTermsandConditionsofSale,contactNorthAmCon,Inc.
Seepage25fordetailedReturnMerchandiseAuthorizationProcedures.
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Powered Flex Conveyor
Warranty and Return Authorization ProceduresIfthepartinquestionisincludedinthereplacementpartspackage,thefollowingprocedurewillapply:• Identifythepartnumberfromthemanual• Ifpartisindicatedaswearpart • Replacethedamagedordefectivepartfrompartsinventory • Orderadditionalpartsasrequired• Ifthepartisindicatedasawarrantypart • Replacethedamagedordefectivepartfrompartsinventory • ContactNACforaReturnMerchandiseAuthorization(RMA)number • HaveconveyorserialnumberavailablewhencontactingNAC. • Sendtheparttothefollowingaddress NorthAmCon 3544US23North Alpena,MI49707 Attn:FlexProductManager • IncludetheconveyorserialnumberandRMAnumberonthepackagingandthepackingslip • NACwillinspectthepartandmakeawarrantydetermination • Ifthepartisunderwarranty,NACwill… • shipareplacementtoCustomertoreplenishpartsstock • Issueacreditforthefreight
Ifthepartinquestionisnotincludedinthereplacementpartspackage,thefollowingprocedurewillapply:• Identifythepartnumberfromthemanual• ContactNACforaninitialreviewtoestablishifpartiscoveredunderwarrantyandtoprovidea quote if needed. • HaveconveyorserialnumberavailablewhencontactingNAC• Issueapurchaseorderforareplacementpart• NACwillissueaReturnMerchandiseAuthorization(RMA)numberfortheparttobereturned.• Sendtheparttothefollowingaddress NorthAmCon 3544US23North Alpena,MI49707 Attn:FlexProductManager• IncludetheconveyorserialnumberandRMAnumberonthepackagingandthepackingslip• NACwillinspectthepartandmakeawarrantydetermination• Ifthepartisunderwarranty,NACwillIssueacredittoCustomerforthepurchasedpartandassociated freightcharges