Scott A. Chovanec

Scott Chovanec & Associates, Inc.

…a prevention focused practice providing thought leadership and decision supportfor the recreation, fitness & wellness industry

Management Workshop …

Powerful Leadership Tools That

Will Help You Influence Others(The “All You Need To Know” Value-Add Handout) … Club Industry ~ 2010

At the end of the day…

Nothing is more important to the continuing success of your operation than the contributions and

commitments your employees make. Keeping them challenged and motivated is an art. Yet, the proper

combinations of freedom, flexibility and professional growth “championed” by effective managerial

leadership will keep your staff challenged, while creating “ownership”… and will add the continuity of

your program.

Charles Darwin said…

It’s not the strongest of the speciesthat survives, nor the most intelligent.

It is the one that is most

adaptable to change.

To be a LEADER means…

Having the opportunity to make a meaningful

difference in the lives of those who permit leaders to

lead

Max DePree

There is no greater or greater reward than to make a fundamental difference in someone’s life (Sister Mary Rose McGeady)

To be a LEADER in a New Era means…

* Having the ability to connect.

Adaptable, entrepreneurial, responsive, confident, personable,

internally motivated, expert thinker, complex communicator

To Connect… Tools You Can Use

Nominal Group Technique

Leadership Development Assessment – self evaluation

Motivational Fit

MBWA – P

More… Tools You Can Use

Case Analysis

360º Evaluation

A Round Tuit

Powerful words, phrases

Case Analysis… Issue

Facts Surrounding the Issue

Bullets

Alternatives

Add ‘costs’ and ‘probable consequences’

Doing nothing has a probable consequence

Recommendations

Summary (optional)

Some Powerful Words…

Help me understand

What more can I (you) do?

What are your expectations…?

In your words, what did you hear (what did I say)?

Tell me more (Is there anything else?)

Some (More) Powerful Words…

How will you (do you plan) to resolve this?

What are your next steps?

If I heard you correctly…

but…it’s all in your approach

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This is a Tuit. Guard

it with your life as Tuits

are hard to come by, especially

the round ones. This is an indispen-

sable item. It will help you become

a more efficient worker. For years we

have heard people say, “I’ll do it as

soon as I get a Round Tuit”. Now

that you have one, you can ac-

complish all those things

you put aside until

you get a Round

Tuit!

A Round Tuit

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Breakout Time…

Let’s try … NGT on this:

Select a Presenter: Oldest (wisest)

from this date / today !

Think of the very BEST of leaders … you’ve worked with;

What traits do they have – come up with top 5 via NGT

The ULTIMATE SKILL…

“The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn”

Alvin Toffler

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Teamwork

Teamwork is the ability to work together toward a common vision.

The ability to direct individual accomplishment toward organizational objectives.

It is the fuel that allows common people to attain uncommon results.

Simply stated, it is less me and more

WE.

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The Five Dysfunctions of a Team

1. Absence of * trust

2. Fear (of) * conflict

3. Lack (of) * commitment

4. Avoid * accountability

5. Not leading to * results(Patrick Lencioni)

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It’s the People...

You go, girl - guy!

Place

Programs

People

1st Plac

e

Your

Company

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Let’s Start With…A Basic Premise

You can’t take care of the customer until you take care of the staff…

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On Selecting the BEST...

Most Impressive Qualities in a Job Candidate

honesty & integrity … 32%

enthusiasm … 29%

verbal skills … 28%

appearance … 3%

sense of humor … 3%

other … 5% Source: Solutions, May 2002

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Key Interviewing Tips...

The S - T - A - R Approach

STAR

(see the really neat article enclosed…I know the author personally!)

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Key Interviewing Tips...

Situation Task Action Result

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And...

Use past behaviors to predict future performance

Recent, relevant, significant trends Stay out of the “woulds” Follow up and pin down…”when was the

last time…?”

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Once Hired...

Mentor selection Set realistic expectations, but … treat 1st assignment as most important ever! Stroke / praise initial experience Gradually work (them) out of

comfort zones ENCOURAGE self-directed professional

growth

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Leaders...

Skilled generalists who can orchestrate

resources to efficiently and effectively advance

an organization (see attachment)

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Service “Leaders”

you manage things

you lead people

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YOUR Test

Is this a Manager Trait

Or a Leadership Trait

??Let me read some

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Leaders also...

1. Challenge the process2. Inspire a shared vision3. Enable others to act4. Model the way5. KEY: encourage the heart

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Seven Deadly Sins of Promotional Leadership…

1. Advancing for the wrong reason2. Abuse of power3. Lack of mentoring4. The Peter Principal5. Not knowing your incompetence …

repeated failures6. Getting in the way / too many obstacles7. Not recognizing and acknowledging the

strengths of others

The Young Buck

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Educational SINS…

Not enough feedback (breakfast of champions)

Withholding communications – all levels Not enough celebration of successes Too much micromanaging No time for collaboration among

colleagues Where is the ‘buy in’?

sound familiar!

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Strong Leaders…

Do NOT stay with the status quo

Create & generate intellectual capital- innovation, ideas, know how, brains, knowledge, expertise

Build teams empower them, support them & get out of their way!

Need 3 qualifications: direction, trust, hope

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And BEST Leaders share…

Guided vision Passion Integrity - self knowledge, candor, maturity Curiosity Daring

Every leader needs to have experience and grow through it…learning to be dedicated, observant, capable of working with and learning from others – always helpful

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The BEST Leaders Elite Eleven…

1. Work for their people2. Make others heroes3. Advance their areas4. Involve others – empower, embrace, enable others to act5. Are fair and consistent6. Build coalitions – build bridges7. Walk their talk – model the way8. Plan carefully – work the plan9. Challenge the process – carefully & know why10. Catch others doing things right11. Reward, recognize and celebrate

The Elite Eleven

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Barbara Walters…

“To feel valued, to know, even if only once in a while,

that you can do a job well is an absolutely marvelous feeling”

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Leadership Creates Followership

Ask for contributions Be positive If adversarial…find out

why Provide professional

development Motivate for success Foresee culture, climate

and future vision

Managers should always

have subordinates, Leaders always have followers

Professor Johnathan Williams, Oxford University - England

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And Also...

Leadership is a function of a group - influencing others (relationships); it is always earned from followers

Leadership only has influence - if you COMMAND people, you manage

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And…Leaders Themselves Agree

That leaders are made, not born – and made more by themselves than any external means

That no leader sets out to be a leader, per se, but rather to express himself / herself freely and fully; they have no interest in proving themselves, but they do have an abiding interest in expressing themselves

That they continue to grow and develop throughout life (learning always comes best when we take charge of our own learning)

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Are Leaders Born??

Meaningful work Making a difference Contribution Motivated by an “affiliation need” – to be

part of a team working together

Words have the power to make people feel important – an energetic and personal voice is

essential

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And Also...

We manage things…We lead people

Efficiency things

Effectiveness people

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The Leadership Side…

of influencing includes:Arousing

Convincing

Persuading

Stimulating

Motivating

Leadership IS influencing

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What Is Your PotentialFor Leadership?

Take the Test - Do the Math!

Can you take reprimand without blowing up? Can you take a turndown without being discouraged? Can you laugh with others when the joke is on you? Can you keep your spirits up when things go wrong? Can you keep your cool in emergencies?

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(Critical Success Factors)Staff Meetings…

Breakout – in small groups, 4 minutes, make a list of 5 – 10 things you have done (or have seen done) to make staff meetings more “fun” … come to consensus on “TOP 5” … we’ll discuss

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Let’s Make Some Heroes...

7 words (and 4 themes) you should know

BUILD COMMITMENT ESTABLISH DIRECTION

PROVIDE FEEDBACK COACH

((see see attachment)attachment)

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More on Coaching...

Misconceptions – oops …1. No body can really define coaching2. Coaching means being a cheerleader3. Coaching takes time4. Some people just can’t be coached5. If I am successful, people might leave6. Coaching doesn’t cover accountability

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What Staff Is Saying About You...

Clearly – keeping staff informed should be a habit

1. 35% do not feel informed about plans and objectives2. 30% do net see their leaders as trustworthy3. 63% state that supervisors treat them fairly, 60% help

them develop and improve, 67% provide positive feedback and 62% generally effective

4. 40% feel THEY can do their supervisor’s job somewhat better and 27% much better

5. 67% of respondents have NOT been surveyed about “opinion” in past 12 months

CareerBuilder – FTE, corporate (5/2001)

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Making Heroes!

Successful Strategic “Leaders” Are: well informed skilled at allocating their time and energy good politicians (consensus builders) experts at being imprecise able to push through programs in a piece meal fashion“…skilled organizational politicians who can build coalitions that get their programs pushed through

with a minimum amount of friction; ability to recognize the futility of a precise course of action in a world of constant change - they keep their options open.” - E. Wrap, University of Chicago

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What Is Your Reaction to the Manager or Leader YOU Report to?

Do you, under this leader, feel you are going somewhere? Is the organization moving? Is there an upbeat feeling in the group?

Would you be willing to follow this leader in the face of strong opposition from others?

Does this leader make it easy for you to stay positive?

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Leadership calisthenics…

PreparationObservation & assessmentQuestioningListeningFeedbackFollow-up

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Walk the Talk...

If you preach teamwork…- Do you work well with others?

If you ask your people to take risks…- Does your behavior match your words?

If you recommend lifelong learning…- Do you attend seminars and keep current

in your field?

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Walk the Talk (some more)...

Do I treat others with dignity and respect 100% of the time regardless of the circumstances?

Am I trustworthy and a person of high character 100% of the time? Do I model the behaviors I expect of those I lead? Have I created an atmosphere where direct reports and

subordinates are encouraged to speak up and challenge my views, decisions, etc.? … or, have I surrounded myself with weak, yet ‘good intentioned’ YES people who blindly endorse my judgment on every turn?

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…and

Yada…yada…yada

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…and

LISTEN

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(Critical Success Factor) Do You...

Give credit to your staff, send memos to top administration on the contributions of your staff,

speak often “of the opportunity” to work with a talented team…

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Let’s Talk AboutBuilding Trust

7 Powerful Steps to a Trust-Based Culture Seek the truth Give feedback Create a vision & a plan Break through resistance Observe & mirror Teach & guide WE do not do this enough: * reward,

celebrate, reinforce

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What do YOU do…

to reward, celebrate & reinforce

learn from each other

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The “Ripple Effect”

Get your own life in order

Ground yourself in the single principle Become a wholesome and effective behavior You’ll earn respect and be a powerful influence Your behavior influences others – the ripple Powerful people are powerful influences

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Good Company / Bad Boss

(see attachments)

Yikes!

A company is known by the people it keeps

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Eight Steps to Successful Change

1. Set the stage – create a sense of urgency (help, others see the need and importance of immediate action)

2. Set the stage – pull together the guiding team (leadership, credibility, communication, authority, analytical, urgency)

3. Decide what to do – develop change vision & strategy (clarify how future will be different from past and how you can make it a reality)

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Eight Steps to Successful Change

4. Make it happen – communicate for understanding & buy in (get others to accept vision & strategy)

5. Make it happen – empower others to act (remove barriers so the vision can become reality)

6. Make it happen – produce short-term wins (create visible, unambiguous successes ASAP)

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Eight Steps to Successful Change

7. Make it happen – don’t let up (press harder and faster after first successes; be relentless with initiating change after change until vision becomes reality)

8. Make it stick – create a new culture (hold on to new ways of behaving and make sure they succeed until they become strong enough to replace old ones)

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Other Keys to Effective Leadership...

Do what you say Keep actions consistent A belief in self-worth of others Capable of making a difference

in the lives of others Admit your mistakes Arouse optimistic feelings Create a climate for learning…trust / openness

Best

Leader

Award

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If All Else Fails...

Was the employee happy initially and not looking beyond the job?

Was the job challenging within its context?

Did you do all you could?

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If I Had To Sum It All Up...

Freedom Flexibility Personal growth Listen, listen, listen Remember 7 key words Stimulate, motivate & influence others “Speed of the leader, speed of the team” Make your employees feel that they can win

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So...Who Is YOUR Leadership Role Model?

Pick a number between 1 and 9 Multiply it by 3 Now, add 3, then multiply by 3 again

(I’ll wait while you get a calculator!) Your answer …a 2 or 3 digit number Finally, add all the numbers together

And what does your number represent ?

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Here Are the Answers

1. Hillary Clinton2. Nelson Mandela3. Bill Gates4. Gandhi5. Brad Pitt6. Mother Theresa7. John Lennon8. Barack Obama9. Scott Chovanec

I know. I have that effect on people. One day you, too, can be like me.

You can stop trying different numbers – I am your idol. Deal with it !

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Things I Found Useful From Today’s Discussions

[or…what I learned from others]

Chovanec’s School of Leadership

Breakout – individually, share a 3 word phrase that emphasizes what you gained today which may help you “Build Effective Leadership Skills”

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Keep Asking...

What are we doing? What should we be doing? What should we be doing next? What should we NOT be doing?

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Or Keep Asking...

What exceptional things have you done over the last week?

What exceptional things will you do over the next week? What’s going right for you? What’s not going right for you? Where do you need support? Where did you put your focus and energy on last week? What did you accomplish? Where will you put your energy and focus on this week?

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Remember...

The two most common bi-products of phenomenal success

* Arrogance * Complacency

don’t forget!

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Every Morning In Africa...

Every morning in Africa, a gazelle wakes up.

It knows it must run faster than the fastest lion or it will be killed.

Every morning in Africa, a lion wakes up.

It knows it must outrun the slowest gazelle or it will starve to death.

It doesn’t matter if you are a lion or a gazelle…

When you wake up, you’d better be running!

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THANK YOU

Scott A. Chovanec, MS, MA, MBA, FAWHPPresident

Scott Chovanec & Associates, INC.2410 Highmoor Road

Highland Park, IL 60035-1706

Administrator & Department ChairMaine East High School

Phone: 847.432.9214e-mail: scottchovanec@comcast.net

…a prevention-focused practice providing thought leadership and decision support for the recreation, fitness & wellness industry

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(the “Value-Add”)

A LEADER is one who makes us feel bigger when we are with him/her

LEADERSHIP is the ability to recognize what people do best, and let them do it

LEADERSHIP is getting others to do what they don’t want to do…and like it

LEADERSHIP is like beauty; it’s hard to define but you know it when you see it

Managers are less gardeners than mechanics – they are fonder of tinkering with things than making tings grow

Boards look for: technical competence, people skills, conceptual skills (imagination & creativity), judgment & taste, and character

Coming together is a beginning; keeping together is a process; working together is success

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(the “Value-Add”)

Teamwork gives you the best opportunity to turn vision into reality

Speed of the leader, speed of the team

The ultimate leader is not afraid to develop people to the point they surpass him/her in knowledge and ability

It marks a big step in your development when you come to realize that other people can help you do a better job than you could do alone

No one can whistle a symphony…it takes an orchestra to play it

One man can be a crucial ingredient on a team, but one man cannot make a team

None of us is more important than the rest of us

The first method of estimating the intelligence of a ruler is to look at the men around him

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(the “Value-Add”)

To be trusted is a better compliment than to be loved

We should not use all the brains we have, but all the brains we can borrow

To achieve all that is possible, we must attempt the impossible; to be all we can be, we must dream of being more; to reach our dreams, we must reach out to others

If you can dream it, you can do it; never loose sight of the fact that this whole thing (Disneyland) was started by a mouse

Keep your goals out of reach, but not out of sight

Presidents don’t do great things by dwelling on their limitations, but by focusing on their possibilities…they leave the past behind them and turn toward the future

To lead the people, walk behind them