JULY 2014

Introducing Outage Reporting Online! Now you can report power outages from your computer or mobile device. NES has added an online feature to make it easier and more convenient to report an outage.

Accessible through My Account at nespower.com, customers can now submit outages in a few seconds from their online profile and request a call back from NES to confirm when service has been restored.

“NES is always looking to improve the customer experience, and with so many of our customers online, providing an easier way to report outages was important,” said Laurie Parker, NES corporate communications supervisor. “The quicker we know that

your power is out, the quicker we can get your power back on.”

Customers currently without an online profile should go ahead and register for My Account at nespower.com. This will help ensure faster outage reporting when the winter storm season rolls around.

Reporting an outage by phone is still available by calling the automated outage reporting line at (615) 234-0000. Customers will need their NES account number, meter number or phone number associated with their account in order for the system to recognize the outage location.

A Monthly Newsletter from Nashville Electric Service

PowerNotesOCTOBER 2014

“...with so many of our customers online, providing an easier way to report outages was important. The quicker we know that your power is out, the quicker we can get

your power back on.”

NOVEMBER 15Lace up your running shoes for Viva la Diva to benefit FiftyForward’s health and safety programs for girls and women of all ages. The event kicks off at Nissan North America in Franklin and includes 5k and 10k courses. To register, visit vivaladivarun.org.

NOVEMBER 29Don’t miss the Cameron High Alumni Association’s Scholarship Luncheon at the Millennium Maxwell House Hotel at noon to raise scholarship

funds for graduating seniors. Tickets are sold at J. W. Adkins Funeral Home, 2510 12th Ave. South. For more information, call 244-3046.

THROUGH JANUARY 4The Frist Center for the Visual Arts presents Helen Pashgian: Light Invisible, an exhibition featuring sculptures by one of the pioneering artists of the Light and Space movement that began in the 1960s. For details, call 244-3340 or visit fristcenter.org.

SUPPORT BIG BROTHERS BIG SISTERSHelp start children on the path to success by supporting Big Brothers Big Sisters. You can do your part to strengthen our city by providing children with long-term quality mentoring that is proven to help kids who face adversity succeed in and out of school. Do what works for you —from donating to volunteering—to help children beat the odds. To find out how you can get involved, visit mentorakid.org.

Contact us by phone or through our website:

615.736.6900 nespower.com 1214 Church Street, Nashville, TN 37246

NES Launches NewOnline Communications Hub

PowerNotes

facebook.com/nespower@nespower youtube.com/nashvilleelectric

OCTOBER 2014

UPCOMING Events

For all things NES, including news, timely stories, important information and interesting issues, check out the NES Power News website at NESPowerNews.com. This newly launched microsite serves as a communications hub for Nashville Electric Service so that you can access relevant content, news coverage, social media chatter, photos and video in one spot.

In addition to NESPowerNews.com, NES’ digital presence includes social media (Facebook, Twitter and YouTube), the company website (nespower.com) and a mobile-optimized site for smartphones and tablets.

“We’ve seen a large shift in the way customers are getting their information,” said Teresa Corlew, NES vice president and chief customer care officer. “With more of our customers preferring to receive information online, we are excited to launch NES Power News as another way to enhance communication.”