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worked in a CHC, FQHC and in the private sector
We deliver solutions for your Centricity issuesWe put you – our customer – first!• Help when and where you need it.• Standard support 7am – 7 pm Monday – Friday• After-hours support available for upgrades• On-site visits, phone calls, e-mails, ticket updates• Webinars and other training opportunities• Access to important technical, product and support communications
Application Support Team
https://events.bizzabo.com/alliancechicago/polls/010442/wall
http://portal.Visualutions.com
Having this option “On” will send you an email regarding any products you are licensed for that have been updated. You will receive Release Notes on those products as well. It is important to have this option on for your IT department so they know if new installs need to be completed. It is important for department supervisors to have this on as well so they know that changes have been made to the application and need to be installed so they can follow up with IT to make sure it has been completed.
Release Notes provide you with details on the product changes in each release. You can view these notes by selecting the Release Notes button and it will direct you to a different page. You will also get an email if you have that setting turned on for your notifications.
How do I know what products my company is licensed to use?
You can also view Release Notes by clicking on the product in question and it will open another window and show release notes for just the selected product.
When you review the release notes – verify if the plugins are ones that you use; if you are unsure you can ask Customer Service or your IT department may be able to tell you.
Your IT department can tell what plugins you have based off of the VisEDI install. When they run the VisEDI installation it will tell what Available Plugins your company is licensed for.
➢ The release notes will tell you the plugin version that is in the install.
➢ If you look in Administration>>EDI>>Plugins>>And select any of the listed plugins and select Modify>>About (the top one)>> Confirm the Version listed in CPS is the same as the release notes.
➢ If the versions are not the same then your IT department needs to run the install. ❖ It is important to stay up to date!!
❖ VisEDI and Update.bat need to be run when everyone is logged out of Centricity.
➢The currently installed product version often is on the IE header bar.
➢For some products, Help | About will provide you with your installed version.
➢If you are not sure what versions you have installed, open a ticket.
➢Customer Service will send you a screenshot of your installed versions you have installed and the current version.
• Application Center and Licensing• Behavioral Health – CareTrax• Billing Tools• CHC Enhancements• Cleaning your database• Closing Date tasks• CPS Users and Security• Insurance Carriers set up• Medicare FQHC, RHC, Medi-Cal • Payment Entry - Remittances &
secondaries
• PCMH• Procedure Fee Schedules• Referral Tracking• Real Time Eligibility/Advanced Front Desk• Sliding Fees• Task Manager• UDS• VisAnalytics Reports and Dashboards• VisDental
• Installation Guides for all products• Medicare FQHC PPS Logic• CPS Case Management - Unique FQHC Claims• CPS Closing Date Procedures• CPS Collections – workflows, patient payments, payment plans• CPS EDI Administration Setup• CPS Excel for Reports• CPS Financial Reports • VisDental Questionnaire Configuration• UDS Definitions Document• User Group slide decks
User Guides:• Alias Tracking• Application Center• Billing Tools• CareTrax• CHC List Editor• CHC Registration• CPS Electronic Remittance Posting• Customer Portal• ERA Setup Post Migration to VisClaims• FQHC Approval/UGS Claim File Creator
Changes• FQHC Remittance Setup• Group Scheduling• GroupFocus• License Manager• Medicare Advantage setup• Medicare Secondary Payer
• Patient Registration• Provider Based Overrides• Referral Tracking• Report Store• Upgrading to Referral Tracking 2.2• User Defined Fields• VisAnalytics Dashboards• VisAnalytics Reporting• VisAvaility RCM / RealMed WC• VisCopay• VisDental• VisDoc• VisForms• VisPBB• Wait Status View
On-PremiseSQL Reporting ServicesOffers
• UDS• OSHPD• Financial Reports• Custom Reports
VisAnalyticsCloud-BasedTableau DashboardsVisualutions ETL Service
POLL: Do you have a logon to GE’s Customer Portal?
https://events.bizzabo.com/alliancechicago/polls/010442/wall
https://digital.gehealthcare.com
Action Items:• Register, Join/Bookmark and use the Communities resources• Use the searchable technical support articles• Join/follow the Customer Communications community• Check out the CPS CEMR Support Blog
105 articles currently and growing!
• Tier 1 GE Support – breadth of technical capabilities to resolve most issues directly
• resolves 72% of all incidents• resolves 40% of issues same day
• Tiers 2/3 – deep technical capabilities to resolve emerging, complex and multilayered issues
• Many complex issues resolved within 10 days
• If your company has a test environment available we strongly suggest you test.
• Testing should be done by every department.• Create a testing policy that would cover all scenarios that each
department could face daily.• It’s better to be PROACTIVE than REACTIVE. • Testing not only helps you to eliminate any issues you may have
but can also help if there are workflow changes that may require training.
• Test your day to day workflow with new releases of products. All products from GE and Visualutions (and any other Vendor you use).
• Copy your current database to your test environment; it makes testing easier and saves a lot of time.
