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Business Development for Appraisal Professionals
Donna L.G. ShaftPrincipal and Marketing Counsel
Professional Business Development
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Who is Donna Shaft and what does she know about professional services business development ?
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Exploring the Business Development Tool Kit
Field-tested tried-and-true materials and strategies, plus social media,
websites, testimonials, publications and more.
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Creating a “Tailored-to-Succeed” Personal Marketing AgendaComposing a manageable business development plan of daily, weekly,
monthly “to-do” actions that generate work, stimulate new contacts and grow
current relationships
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Communicating Credentials
Developing written and verbal means of creating positive impressions that
lead to work and productive professional relationships
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The Fine Art of Asking for Work
How to make your case as the best choice for the job and knowing when
to offer your services
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Keeping Referral Sources and Clients Close
Staying “front of mind” for clients and contacts
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Protocols
PhonesQuestions
Handout Materials
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Quick Survey
Experience
Expectations
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The Business Development Tool Kit
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Advertising and Communications Ethics
Standards and enforcement in regulated professional services
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Advertising and Communications Ethics
Do
Don’t
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Basic Tools
Business CardsLetterhead
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Basic Tools
Web Site
Social Media
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Basic Tools
Print Materials
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Basic Tools
Advertising
Public Relations
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Basic Tools
Public Appearances
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Expanding the Tool Kit
Events
Sponsorships
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Expanding the Tool Kit
Blogs
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Expanding the Tool Kit
Collateral Materials
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Expanding the Tool Kit
RFP/SOQ Communications
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The “Tailored-to-Succeed” Personal Marketing Agenda
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Personal Marketing Agenda
Goals: Current Long-termYoursClients
Referrers
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Personal Marketing Agenda
Define IdealsClients Referrers
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Personal Marketing Agenda
Assess Current Rosters of Clients and Referral Sources
Keep? Grow? Release?
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Personal Marketing Agenda
Determine Needs
Define Strategy
Develop/Access Tools
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Personal Marketing Agenda
FOLLOW THROUGHFOLLOW THROUGH
FOLLOW THROUGH
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Personal Marketing Agenda
Define Success
Measure Everything
Continuous Adjustment Loop
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Communicating Credentials
Goal: Developing written and verbal means of creating positive impressions that lead to work and productive, profitable professionalrelationships
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Communicating Credentials
What You Sayvs
What They Hear
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Communicating Credentials
Personal Ability, Skills and Education
vs
Differentiation From Other Providers
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Communicating Credentials
Synchronizing the Message
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Communicating Credentials
FOLLOW THROUGHFOLLOW THROUGH
FOLLOW THROUGH
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The Fine Art of Asking for the Work
How to make your case as the best choice for the job
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The Fine Art of Asking for the Work
Direct Approach
Indirect Approach
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The Fine Art of Asking for the Work
Support Materials and Props
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The Fine Art of Asking for the Work
Conducive Scenarios:Social Introductions
MilestonesAt Opening/At Closing
Issue Driven
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The Fine Art of Asking for the Work
FOLLOW THROUGHFOLLOW THROUGH
FOLLOW THROUGH
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Keeping Referral Sources and Clients Close
Why?Other than the obvious….
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Keeping Referral Sources and Clients Close
Building Foundational Relationships
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Keeping Referral Sources and Clients Close
Conducive Scenarios:Social Introductions
MilestonesAt Opening/At ClosingCalendaring Contacts
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Keeping Referral Sources and Clients Close
Measuring Results
Continuous Adjustment Loop
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Business Development for Appraisal Professionals
Donna L.G. ShaftMarketing Counsel
www.dlgshaftconsulting.com