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Preferred ways of booking appointments
In Person By Telephone Website No Preference0
10
20
30
40
50
60
70
80
29
67
158
Are you satisfied with the following:
Getting through on the
phone
Speaking to a doctor on the
phone
Speaking to a nurse on the
phone
obtaining test results by
phone
0
10
20
30
40
50
60 55
2923 25
15
4 589 8
1216
3
1613
10
GoodSatisfiedFairly EasyNot EasyDifficult
Reasons for not being able to get routine appointments
No Ap-pointments
Times didn’t suit
Doctor Didn’t suit
Another0
2
4
6
8
10
12
14
16
1816
5
3
5
Satisfied with the consultation? (nurse & doctor)
0
20
40
60
80 70 71 7260 58
70 7257
9 7 6 1119
7 717
1 1 1 0 1 1 2 1
GoodSatisfiedPoor