PPS Service Service Description-(V500R004C10B02)

PPS Prepaid & Postpaid Card Service V500R004C10B02

Service Description Issue 06

Date 2009-12-16

Huawei Proprietary and Confidential Copyright Huawei Technologies Co., Ltd.

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and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd. All other trademarks and trade names mentioned in this document are the property of their respective holders. Notice The information in this document is subject to change without notice. Every effort has been made in the preparation of this document to ensure accuracy of the contents, but all statements, information, and recommendations in this document do not constitute the warranty of any kind, express or implied.

Huawei Proprietary and Confidential Copyright Huawei Technologies Co., Ltd.

PPS Prepaid & Postpaid Card Service Service Description Contents

Issue 06 (2009-12-16) Huawei Proprietary and Confidential Copyright Huawei Technologies Co., Ltd.

i

Contents

1 Service Definition......................................................................................................................1-1 1.1 Concept .........................................................................................................................................................1-2 1.2 Typical Process..............................................................................................................................................1-2 1.3 Benefits .........................................................................................................................................................1-3 1.4 Cases of Using the PPS Service ....................................................................................................................1-4

1.4.1 Changing the Card Password ...............................................................................................................1-4 1.4.2 Making a Call with a PPS Card............................................................................................................1-4 1.4.3 Querying the Card Balance ..................................................................................................................1-5 1.4.4 Recharging the Card.............................................................................................................................1-5 1.4.5 Making a Call from a Non-Home Country ..........................................................................................1-6

2 Service Features..........................................................................................................................2-1 2.1 Terms.............................................................................................................................................................2-2 2.2 Service Feature Class ....................................................................................................................................2-4

2.2.1 Feature Classification...........................................................................................................................2-5 2.3 Common Service Features ............................................................................................................................2-5

2.3.1 PIN Collection Method ........................................................................................................................2-5 2.3.2 PIN Authentication...............................................................................................................................2-6 2.3.3 Abbreviated Dialing .............................................................................................................................2-6 2.3.4 Direct Dialing.......................................................................................................................................2-6 2.3.5 Follow-on Call .....................................................................................................................................2-7 2.3.6 Redialing..............................................................................................................................................2-7 2.3.7 Recharging by the Operator .................................................................................................................2-7 2.3.8 Recharging by Recharge Card..............................................................................................................2-8 2.3.9 Configurable Voice Menu ....................................................................................................................2-8 2.3.10 Call Monitoring..................................................................................................................................2-8 2.3.11 Daily Limit .........................................................................................................................................2-9 2.3.12 Monthly Limit ....................................................................................................................................2-9 2.3.13 Generating Intermediate Bill..............................................................................................................2-9 2.3.14 Prompting Card Use Days..................................................................................................................2-9 2.3.15 Card Number Blacklist.....................................................................................................................2-10 2.3.16 Calling Number Blacklist.................................................................................................................2-10 2.3.17 Calling Number Display ..................................................................................................................2-11

About This Document.....................................................................................................................1

Contents PPS Prepaid & Postpaid Card Service

Service Description

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2.3.18 PIN Encryption and Decryption.......................................................................................................2-11 2.3.19 Disabling a Product, a Batch of Cards and a Single Card ................................................................2-11 2.3.20 Checking the Complexity of the Password ......................................................................................2-12 2.3.21 Accessing with Different Access Code ............................................................................................2-12 2.3.22 Changing Calling Number ...............................................................................................................2-12 2.3.23 Familiarity Number..........................................................................................................................2-13 2.3.24 Caller Binding..................................................................................................................................2-13 2.3.25 Abbreviated Account........................................................................................................................2-14 2.3.26 Sale with Bonus ...............................................................................................................................2-14 2.3.27 Charge Package................................................................................................................................2-15 2.3.28 UBP Service.....................................................................................................................................2-15 2.3.29 Call Back..........................................................................................................................................2-15 2.3.30 Monitoring a Call .............................................................................................................................2-16 2.3.31 Accessing Internet with PPS Card....................................................................................................2-16 2.3.32 Service Provider Voice Mailbox ......................................................................................................2-16 2.3.33 Encrypting Card Files ......................................................................................................................2-17 2.3.34 Recharge Amount Limit...................................................................................................................2-17 2.3.35 Bank Card Calling............................................................................................................................2-17 2.3.36 Recharge with a Bank Card..............................................................................................................2-18 2.3.37 Short Message..................................................................................................................................2-18 2.3.38 Using Card Balance for Local Calls.................................................................................................2-19 2.3.39 Creating PPS Cards with Recharge..................................................................................................2-20 2.3.40 Supporting Anonymous Web Dialing...............................................................................................2-20

2.4 Screening Features ......................................................................................................................................2-21 2.4.1 Calling Number Screening.................................................................................................................2-21 2.4.2 Called Number Screening ..................................................................................................................2-21 2.4.3 Called Number Screen Based on Virtual Calling Number .................................................................2-21 2.4.4 Destination Number Black List Screening.........................................................................................2-22 2.4.5 Green List Screen...............................................................................................................................2-22 2.4.6 Calling Binding Number Screen ........................................................................................................2-22 2.4.7 Calling Binding Category Screen.......................................................................................................2-23 2.4.8 Calling Category Screen ....................................................................................................................2-23 2.4.9 Call Category Screen .........................................................................................................................2-23 2.4.10 Familiarity Number Screen..............................................................................................................2-23 2.4.11 Abbreviated Account Screen ............................................................................................................2-24 2.4.12 Time Screen at the Batch Level .......................................................................................................2-24

2.5 Voice Support Features................................................................................................................................2-24 2.5.1 Welcome Message..............................................................................................................................2-24 2.5.2 Balance Shortage Warning .................................................................................................................2-25 2.5.3 Balance Prompt After Passing Authentication ...................................................................................2-25 2.5.4 Balance Prompt after Called Party Disconnecting the Call................................................................2-26 2.5.5 Call Duration Prompt After Called Party Disconnecting the Call......................................................2-27



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2.5.6 Call Cost Prompt After Called Party Disconnecting the Call.............................................................2-27 2.5.7 Beep Tone Message Support ..............................................................................................................2-27 2.5.8 Call Duration Budget Prompt ............................................................................................................2-28 2.5.9 Welcome Message Interruptable at Access Level ..............................................................................2-28 2.5.10 Call Duration Limit..........................................................................................................................2-28 2.5.11 Voice Message..................................................................................................................................2-28

2.6 User Management Features .........................................................................................................................2-29 2.6.1 PIN Changing ....................................................................................................................................2-29 2.6.2 Balance Transfer ................................................................................................................................2-29 2.6.3 Querying the Balance.........................................................................................................................2-30 2.6.4 Validity Period Querying....................................................................................................................2-30 2.6.5 Management Function Access Times Restriction ..............................................................................2-31 2.6.6 Supporting Customer Service Center.................................................................................................2-31 2.6.7 Configurable Daily Maximum Times for Using the Management Function for Free........................2-32 2.6.8 Playing Available Call Duration Based on the Fixed Batch Level Charging Rate.............................2-32 2.6.9 Playing Multiple Languages for Language Selection ........................................................................2-32 2.6.10 Recharge with a UVC Card..............................................................................................................2-33 2.6.11 Querying Cards based on Card Number or GSN .............................................................................2-34 2.6.12 Making a call from the Management Menu .....................................................................................2-34

2.7 Advanced Features ......................................................................................................................................2-34 2.7.1 Routing of IP Calls.............................................................................................................................2-34 2.7.2 Supporting Invoking Other Services..................................................................................................2-35 2.7.3 Supporting Access Codes of Unfixed Lengths...................................................................................2-35 2.7.4 Processing Mode if Digit Collection Time-out ..................................................................................2-36 2.7.5 Processing Mode if Authentication Attempts Exceeds the Limit .......................................................2-36 2.7.6 Supporting Credit...............................................................................................................................2-36 2.7.7 Caller Without IVA ............................................................................................................................2-37 2.7.8 Supporting Zero Bills.........................................................................................................................2-37 2.7.9 Playing Voices Flexibly......................................................................................................................2-37 2.7.10 Supporting Main Cards and Child Cards .........................................................................................2-38 2.7.11 Supporting Balance Announcement in Alternate Currency..............................................................2-38 2.7.12 Supporting the UCheck Tool............................................................................................................2-39 2.7.13 Supporting the Usage of Calling and Recharge Cards .....................................................................2-39 2.7.14 Providing Recharge or other card option in Cost Limit Case...........................................................2-39 2.7.15 Providing Retry for Number Analysis and Budget Failure ..............................................................2-39 2.7.16 Handling of Nested Call or Connect to Attendant............................................................................2-40 2.7.17 Inquirying about Call Records .........................................................................................................2-40 2.7.18 Charging Precision...........................................................................................................................2-41 2.7.19 Supporting Binding of Multiple Cards to a Single Phone................................................................2-41 2.7.20 Supporting SOAP for UBP - Tele Yemen.........................................................................................2-41 2.7.21 Supporting Non-Home Country Routing Service ............................................................................2-42 2.7.22 Supporting First Call Activation ......................................................................................................2-43


Service Description

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2.7.23 Supporting Trunk ID in Access Code...............................................................................................2-44 2.8 Virtual Operation Solution ..........................................................................................................................2-45

2.8.1 Virtual Operation................................................................................................................................2-45 2.8.2 Multiple Access Codes.......................................................................................................................2-45 2.8.3 Different Reseller, Different Route ....................................................................................................2-46 2.8.4 Support Virtual CLI ...........................................................................................................................2-46

2.9 Charging Features .......................................................................................................................................2-46 2.9.1 Service Charging................................................................................................................................2-46 2.9.2 Charge Methods for the Service Provider ..........................................................................................2-46

2.10 Postpaid Card Service ...............................................................................................................................2-47

3 Service Implementation Principles ........................................................................................3-1 3.1 Description of the System Networking .........................................................................................................3-2

3.1.1 Diagram of the System Networking.....................................................................................................3-2 3.1.2 Introduction to the Subsystems ............................................................................................................3-2

3.2 Service Access and Numbering Plan.............................................................................................................3-3 3.2.1 Internal Numbering Scheme ................................................................................................................3-3 3.2.2 External Numbering Scheme ...............................................................................................................3-4 3.2.3 Access Method .....................................................................................................................................3-5

3.3 Service Processing Flows............................................................................................................................3-13 3.3.1 Service Call Processing Flow ............................................................................................................3-13 3.3.2 Typical Signaling Flow ......................................................................................................................3-13

4 Service Charging ........................................................................................................................4-1 4.1 Basic Charging Rules ....................................................................................................................................4-2 4.2 Service Charging Features.............................................................................................................................4-2

4.2.1 Basic Charging Features ......................................................................................................................4-2 4.2.2 Flexible Charging Features ..................................................................................................................4-4 4.2.3 Advanced Charging Features ...............................................................................................................4-8

5 Subscriber Lifecycle ..................................................................................................................5-1 5.1 Card Resource Management .........................................................................................................................5-2

5.1.1 Description of Card Types ...................................................................................................................5-2 5.1.2 Card Issuing Mode...............................................................................................................................5-3

5.2 Validity Period Management .........................................................................................................................5-6 5.3 Lifecycle Management..................................................................................................................................5-8 5.4 Status Diagram ..............................................................................................................................................5-8 5.5 Card Numbers Reclaim .................................................................................................................................5-9

6 Service Management .................................................................................................................6-1 6.1 PPS Reselling ................................................................................................................................................6-2

6.1.1 Service Reselling .................................................................................................................................6-2 6.1.2 Roles Involved in the PPS....................................................................................................................6-2 6.1.3 Advantages of Reselling.......................................................................................................................6-2



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6.1.4 Reselling Mode ....................................................................................................................................6-3 6.2 License Control .............................................................................................................................................6-3

6.2.1 Service Capacity License Control ........................................................................................................6-3 6.2.2 ASE License Control............................................................................................................................6-7

6.3 PPS Management ..........................................................................................................................................6-7 6.3.1 SMAP Management .............................................................................................................................6-8 6.3.2 Online Help System .............................................................................................................................6-8 6.3.3 Description of SMAP Operator Authority............................................................................................6-8

7 Service Interfaces .......................................................................................................................7-1 7.1 Bill.................................................................................................................................................................7-2

7.1.1 Service Bill ..........................................................................................................................................7-2 7.1.2 Statistic bill ........................................................................................................................................7-14

7.2 Service Voices .............................................................................................................................................7-17 7.2.1 Main Service Voice ............................................................................................................................7-17 7.2.2 Abbreviated Account Management Subservice Voice........................................................................7-26 7.2.3 Recharge Card Authentication Subservice Voice ...............................................................................7-27 7.2.4 Familiarity Number Management Subservice Voice..........................................................................7-29 7.2.5 Caller Binding Management Subservice Voice..................................................................................7-30 7.2.6 UBP Service Management Subservice Voice.....................................................................................7-32 7.2.7 Subservice Voice of the Voice Message Function ..............................................................................7-36 7.2.8 Dynamic Voice...................................................................................................................................7-36

7.3 MML ...........................................................................................................................................................7-36 7.3.1 System Overview ...............................................................................................................................7-36 7.3.2 Advantages of MML ..........................................................................................................................7-37 7.3.3 System Structure ................................................................................................................................7-38

7.4 Alarms .........................................................................................................................................................7-40

8 Service Flow Charts ...................................................................................................................8-1 8.1 Main Flow Chart ...........................................................................................................................................8-4

8.1.1 One-stage Dialing Main Flow..............................................................................................................8-4 8.1.2 Two-stage Dialing Main Flow..............................................................................................................8-7 8.1.3 Binding One-Stage Dialing Main Flow .............................................................................................8-10 8.1.4 Binding Two-Stage Dialing Main Flow .............................................................................................8-11 8.1.5 Two-Stage or Binding Two-Stage Dialing Main Flow.......................................................................8-14

8.2 Call Function Processing Sub-Flow............................................................................................................8-15 8.2.1 Call Processing Sub-Flow..................................................................................................................8-15 8.2.2 Called Processing Sub-Flow ..............................................................................................................8-16

8.3 Service Processing Sub-Flow......................................................................................................................8-19 8.3.1 Alternate Currency Sub-Flow ............................................................................................................8-19 8.3.2 Calling Number Blacklist Checking Sub-Flow..................................................................................8-19 8.3.3 Calling Screen Sub-Flow ...................................................................................................................8-20 8.3.4 Card Number and PIN Authentication Sub-Flow...............................................................................8-21


Service Description

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8.3.5 Abbreviated Account Authentication Sub-Flow.................................................................................8-24 8.3.6 Card Validity Period Processing Sub-Flow........................................................................................8-25 8.3.7 Access Code Processing Sub-Flow ....................................................................................................8-26 8.3.8 Usage Bonus Processing Sub-Flow ...................................................................................................8-27 8.3.9 Balance Prompt Processing Sub-Flow ...............................................................................................8-28 8.3.10 Binding Dialing Processing Sub-Flow.............................................................................................8-29 8.3.11 Called Number Screen Sub-Flow.....................................................................................................8-30 8.3.12 Main Account Balance Checking Sub-Flow ....................................................................................8-31 8.3.13 Balance Playing Sub-Flow...............................................................................................................8-31 8.3.14 Call Duration Playing before Connecting Sub-Flow .......................................................................8-32 8.3.15 Balance Check and Daily/Monthly Limit Processing Sub-Flow .....................................................8-32 8.3.16 Prompting Card Used Days Processing Sub-Flow...........................................................................8-33 8.3.17 Selling Cards with Bonus Processing Sub-Flow..............................................................................8-34 8.3.18 Time Screen at the Batch Level Processing Sub-Flow.....................................................................8-34 8.3.19 Playing Card Balance and Validity Sub-Flow..................................................................................8-35 8.3.20 Bank Card Calling............................................................................................................................8-36 8.3.21 Recharge with Bank Card ................................................................................................................8-39 8.3.22 Web Call...........................................................................................................................................8-43 8.3.23 Providing Recharge or other card option in Cost Limit Case...........................................................8-44 8.3.24 Non-Home Country Routing Flow...................................................................................................8-47 8.3.25 First Call Activation Flow................................................................................................................8-47 8.3.26 Trunk ID in Access Code Flow ........................................................................................................8-48

8.4 Management Function Processing Sub-Flow..............................................................................................8-49 8.4.1 Main Management Flow ....................................................................................................................8-49 8.4.2 Querying Balance Sub-Flow..............................................................................................................8-51 8.4.3 Changing the PIN Sub-Flow..............................................................................................................8-52 8.4.4 Querying the Abbreviated Number Sub-Flow ...................................................................................8-53 8.4.5 Setting the Abbreviated Number Sub-Flow .......................................................................................8-54 8.4.6 Balance Transfer Sub-Flow................................................................................................................8-55 8.4.7 Connecting to Customer Service Center ............................................................................................8-59 8.4.8 Setting Call Duration Budget Prompt Mode ......................................................................................8-61 8.4.9 Setting Call Cost Prompt Mode after Called Party Disconnects the Call ..........................................8-62 8.4.10 Setting the Caller ID Display Mode.................................................................................................8-63 8.4.11 Binding Management Sub-Flow ......................................................................................................8-64 8.4.12 Abbreviated Account Management Sub-Flow .................................................................................8-71 8.4.13 Familiarity Number Management Sub-Flow ...................................................................................8-74 8.4.14 Querying the Expiry Date Sub-Flow................................................................................................8-79 8.4.15 Inquiry About Call Records .............................................................................................................8-81 8.4.16 Connecting to Voice Mailbox...........................................................................................................8-84 8.4.17 Charging Precision...........................................................................................................................8-85 8.4.18 UBP Management Sub-Flow ...........................................................................................................8-86

A Glossary .................................................................................................................................... A-1

B Acronyms and Abbreviations ................................................................................................B-1

PPS Prepaid & Postpaid Card Service Service Description Figures


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Figures

Figure 3-1 Service networking diagram .............................................................................................................3-2

Figure 3-2 Call flow of the PPS Service...........................................................................................................3-13

Figure 3-3 Signaling flow of two-stage............................................................................................................3-14

Figure 3-4 Signaling flow of a direct call.........................................................................................................3-15

Figure 5-1 Schematic diagram of a card number lifecycle .................................................................................5-8

Figure 5-2 Diagram of card usage statuses transition.........................................................................................5-9

Figure 6-1 Reselling architecture of the PPS......................................................................................................6-3

Figure 6-2 Loading the service license for calling cards ....................................................................................6-5

Figure 6-3 Loading the service license for recharge cards .................................................................................6-5

Figure 6-4 Loading the service license for calling and recharge cards...............................................................6-6

Figure 7-1 Software architecture ......................................................................................................................7-38

PPS Prepaid & Postpaid Card Service Service Description Tables


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Tables

Table 2-1 Feature classes ....................................................................................................................................2-5

Table 2-2 Comparison of voices .......................................................................................................................2-26

Table 3-1 Internal numbering scheme ................................................................................................................3-4

Table 3-2 External numbering scheme ...............................................................................................................3-4

Table 3-3 List of service access codes available.................................................................................................3-5

Table 3-4 Access methods supported by unbound PPS card...............................................................................3-6

Table 3-5 Access methods supported by bound PPS cards .................................................................................3-9

Table 4-1 Basic charging rules of the PPS service..............................................................................................4-2

Table 5-1 Service features corresponding to the card type .................................................................................5-2

Table 5-2 Card Type ...........................................................................................................................................5-2

Table 5-3 Modes of issuing cards in batches ......................................................................................................5-5

Table 7-1 Meaning of each field in the bill file name.........................................................................................7-2

Table 7-2 Description of fields in the bill ...........................................................................................................7-2

Table 7-3 Meaning of each field in the bill file name.......................................................................................7-14

Table 7-4 Format of a card statistics CDR........................................................................................................7-14

Table 7-5 Reason code......................................................................................................................................7-15

Table 7-6 Main service voices ..........................................................................................................................7-17

Table 7-7 Abbreviated account management subservice voices .......................................................................7-26

Table 7-8 Recharge card authentication subservice voices...............................................................................7-27

Table 7-9 familiarity number management subservice voices ..........................................................................7-30

Table 7-10 Caller binding management subservice voices ...............................................................................7-30

Table 7-11 UBP service function management subservice voices ....................................................................7-32

Table 7-12 Subservice voices of the voice message function ...........................................................................7-36

Table 7-13 Alarms in the PPS Service ..............................................................................................................7-40

PPS Prepaid & Postpaid Card Service Service Description About This Document


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About This Document

Purpose The PPS Prepaid & Postpaid Card Service description document describes the service definition, service features, service implementation principles, service charging, subscriber lifecycle, service management, service operation, service interfaces and service flow charts.

Related Versions The following table lists the product versions related to this document.

Product Name Version

PPS Prepaid & Postpaid Service V500R004C10B02

Intended Audience The intended audiences of this document are:

z Technical supervisor z Marketing planner z Operator

Organization This document consists of eight chapters and is organized as follows.

Chapter Content

1 Service Definition This chapter introduces the PPS service, the advantages of the PPS service and the application cases.

2 Service Features This chapter describes the terminologies and list of the service features.

About This Document PPS Prepaid & Postpaid Card Service

Service Description

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Issue 06 (2009-12-16)

Chapter Content

3 Service Implementation Principles

This chapter describes the service processing flow, system networking and the service access and numbering plan.

4 Service Charging This chapter describes the basic charging rules and service charging features of the PPS service.

5 Subscriber Lifecycle This chapter describes the PPS service lifecycle.

6 Service Management This chapter describes the service configuration management, the service provisioning management, PPS management, and license control.

7 Service Interfaces This chapter describes the call bill, service voice, and MML system related to the PPS service.

8 Service Flow Charts This chapter describes the PPS service flow classification, the list of the service flows.

Conventions

Symbol Conventions The following symbols may be found in this document. They are defined as follows.

Symbol Description

Indicates a hazard with a high level of risk which, if not avoided, will result in death or serious injury.

Indicates a hazard with a medium or low level of risk which, if not avoided, could result in minor or moderate injury.

Indicates a potentially hazardous situation that, if not avoided, could cause equipment damage, data loss, and performance degradation, or unexpected results.

Indicates a tip that may help you solve a problem or save you time.

NOTE Provides additional information to emphasize or supplement important points of the main text.



3

General Conventions

Convention Description

Times New Roman Normal paragraphs are in Times New Roman.

Boldface Names of files, directories, folders, and users are in boldface. For example, log in as user root.

Italic Book titles are in italics.

Courier New Terminal display is in Courier New.

Command Conventions


Boldface The keywords of a command line are in boldface.

Italic Command arguments are in italic.

[ ] Items (keywords or arguments) in square brackets [ ] are optional.

{ x | y | ... } Alternative items are grouped in braces and separated by vertical bars. One is selected.

[ x | y | ... ] Optional alternative items are grouped in square brackets and separated by vertical bars. One or none is selected.

{ x | y | ... } * Alternative items are grouped in braces and separated by vertical bars. A minimum of one or a maximum of all can be selected.

GUI Conventions


Boldface Buttons, menus, parameters, tabs, windows, and dialog titles are in boldface. For example, click OK.

> Multi-level menus are in boldface and separated by the > signs. For example, choose File > Create > Folder.

Keyboard Operation Format Description

Key Press the key. For example, press Enter and press Tab.

About This Document PPS Prepaid & Postpaid Card Service

Service Description

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Format Description

Key 1+Key 2 Press the keys concurrently. For example, pressing Ctrl+Alt+A means the three keys should be pressed concurrently.

Key 1, Key 2 Press the keys in turn. For example, pressing Alt, A means the two keys should be pressed in turn.

Mouse Operation Action Description

Click Select and release the primary mouse button without moving the pointer.

Double-click Press the primary mouse button twice continuously and quickly without moving the pointer.

Drag Press and hold the primary mouse button and move the pointer to a certain position.

Update History Updates between document versions are cumulative. Therefore, the latest document version contains all updates made to previous versions.

Updates in Issue 06 (2009-12-16) The following sections are newly added/updated

2.7.21 Supporting Home Country Routing Service

2.7.22 Supporting First Call Activation

2.7.23 Supporting Trunk ID in Access Code

7.1.2 Statistic Bill

7.2.1 Main Service Voice

8.4.24 Non-Home Country Routing Flow

8.4.25 First Call Activation Flow

8.4.26 Trunk ID in Access Code Flow

Updates in Issue 05 (2008-11-03) Relevant notes are added to the features not supported by CDMA protocol



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Updates in Issue 04 (2008-09-02) z Chapter 2 Service Features

2.7.20 Support SOAP for UBP - Tele Yemen is added under 2.7 Advanced Features

z Chapter 8 Service Flow Charts

8.4.18 UBP Management Sub-flows are added under 8.4 Management Function Processing Sub-flow


Support binding of multiple cards to a single phone is added under 2.7 Advanced Features

Updates in Issue 02 (2008-03-31) z Chapter 7 Service Interfaces

The SIP Voice ID has been added to the Service Voices.


Providing Recharge or other card option in Cost Limit Case

z Chapter 8 Service Flows

Providing Recharge or other card option in Cost Limit Case has been added under 8.3 Service Processing sub-flow

PPS Prepaid & Postpaid Card Service Service Description 1 Service Definition


1-1

1 Service Definition About This Chapter

The following table lists the contents of this chapter.

Section Describes

1.1 Concept The concept of the PPS service.

1.2 Typical Process The typical process of using the PPS service.

1.3 Benefits The advantages of PPS service for network operators, service provider and end users.

1.4 Cases of Using the PPS Service

The tasks involved in the PPS service to end users: z Changing the card password z Making a call with a PPS card z Querying the card balance z Recharging the card z Making a call from a non-home country

1 Service Definition PPS Prepaid & Postpaid Card Service

Service Description

1-2 Huawei Proprietary and Confidential Copyright Huawei Technologies Co., Ltd.

Issue 06 (2009-12-16)

1.1 Concept The PPS service is a traditional intelligent network (IN) service. The service provider sells a batch of PPS cards periodically. The user buys a card and uses this card for making local, long distance or international calls.

When using the service, the user dials the access code, the card number and the password. After passing the service authentication, the user can make a call or use the management function by following the system prompt.

PPS service includes two types of services, prepaid card service and postpaid card service. The characteristics of the services are as follows:

z Prepaid card service

The prepaid card service allows users to make phone calls and the call cost is charged from a prepaid card. The prepaid card has a fixed face value and this face value decides the amount available for the user to make calls using this card. The cost incurred by the user while making a call using the card is deducted from the card balance in real time. If the balance is used up fully, the call will be terminated.

z Postpaid card service

The postpaid card service allows users to make phone calls and the call cost is charged from a certain account. When the user makes a call with the postpaid card, fees produced from the call will be recorded and sent as bill periodically.

1.2 Typical Process The typical process of using the PPS service is as follows:

Using the Prepaid Card Service Step 1 A PPS user buys a prepaid card with a fixed face value.

Step 2 The user makes a call, and the system accepts or rejects the call based on the card status, balance, validity period and so on.

Step 3 During the call, the system charges the call and deducts the call cost from the card in real time.

Step 4 When the balance is used up, the system terminates the call.

Step 5 The user buys a new card or recharges the old card to make new calls.

----End

Using the Postpaid Card Service Step 1 A PPS user buys a postpaid card.

Step 2 The user makes a call, and the system accepts or rejects the call based on the card status.

Step 3 During the call, the system maintains the details of the call cost in real time.



1-3

Step 4 After one payment cycle, a bill is generated and sent to the user.

Step 5 The user then pays for the use of service.

----End

1.3 Benefits The PPS service is different from the traditional service running mode and it lowers the provisioning risk. It is a convenient and effective method of communication.

For Network Operator z Less capital expenditure and quick return on investment

By using the same network resources, different kinds of services can be deployed. z Flexible design

Designing services based on the service development requirements, competitiveness of the service can be maintained.

z Flexible control Controlling and managing resources in a flexible way, the service can be run in a secure and efficient environment.

For Service Providers z Abundant service features

It attracts many service users in a short time with its flexible service constitution mode and diversified service features

z High security The service can be operated in a prepaid mode to reduce default fee. Its high security feature reduces credibility problems.

z Multiple services It helps the service provider to set different discount rates for different cards, payment currencies and prompt languages for different users, and powerful querying and statistics functions. Thus, service providers can obtain the relevant information as required.

For Users z Easy to access

A PPS card is applicable on any licensed telephone set in the service area. z Convenient for use

The PPS service is more convenient to use than using small coins to make calls using the public telephone. A card can be recharged and can be used continuously.

z Abundant special call preference A user can enjoy many types of preferences at the same time, such as call fee discount, recharging preference, bonus rewards and so on.


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1.4 Cases of Using the PPS Service Assume that the PPS service is in operation in country A. Mr. Smith buys a 50-dollar rechargeable PPS card.

z The service access code: 200 z The card number: 1234567890 z The initial password: 1234 z The expiry date: July 30, 2005

The voices are taken only as an example, which may differ from those in the actual practice.

1.4.1 Changing the Card Password Mr. Smith changes the password before making calls with the card. The process is as follows:

Step 1 Mr. Smith dials the access code 200 on a local telephone. The system plays the voice in the default language, "Please choose the prompt language, one is English, two is Urdu." Mr. Smith enters 1.

Step 2 The system plays the voice in English, "Please enter your card number, then press pound key to confirm." Mr. Smith enters 1234567890#.

Step 3 The system plays the voice, "Please enter your password and press pound key to confirm." Mr. Smith enters 1234#.

Step 4 The system judges the card validity. If the card is new, the system plays the voice "The card is a new card. You have paid government tax 50 cents." "Your balance is 49 dollars 50 cents. Your expiry date is July 30, 2005."

Step 5 The system plays the voice, "Please dial a telephone number or an abbreviated code and press the pound key to confirm. Press 00# to enter the management function." Mr. Smith enters 00#.

Step 6 The system plays the voice, "Press '11#' to query your balance. Press '12#' to change your password.... Press '0#' to return." Mr. Smith enters 12#.

Step 7 The system plays the voice, "Please input a new password and press pound key to confirm." Mr. Smith enters the password 4321#.

Step 8 The system plays the voice, "Please input the new password again and press pound key to confirm." Mr. Smith enters the password 4321#.

Step 9 The system plays the voice "Operation succeeded " Mr. Smith disconnects the call.

The government tax is deducted only if it is enabled.

----End

1.4.2 Making a Call with a PPS Card Mr. Smith makes a call by using the card, after changing the password. The process is as follows:



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Step 4 The system plays the voice, "Please dial a telephone number or an abbreviated code and press the pound key to confirm. Press 00# to enter the management function." Mr. Smith enters 00#. Mr. Smith enters 68120031#. After the call is connected, Mr. Smith talks to the called party.

Step 5 The system charges the call in real time, and monitors the card balance.

Step 6 Mr. Smith disconnects the call, and the system deducts the call cost from the card and ends the call.

----End

1.4.3 Querying the Card Balance After a week, Mr. Smith wants to query the card balance. The process is as follows:





Step 5 The system plays the voice, "Press '11#' to query your balance. Press '12#' to change your password.... Press '0#' to return." Mr. Smith enters 11#.

Step 6 The system queries the balance, and then plays the voice, "Your balance is 5 dollars 5 cents. Your expiry date is July 30, 2005." Mr. Smith disconnects the call.

----End

1.4.4 Recharging the Card To continue to make calls using the card, Mr. Smith buys another PPS recharge card using the card number 9876543210, password 9876 and the face value is 100 dollars. Mr. Smith recharges the old card with the new one. The process is as follows:



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Step 5 The system plays the voice, "Press '11#' to query your balance. Press '12#' to change your password.... Press '15#' to recharge your card. Press '0#' to return." Mr. Smith enters 15#.

Step 6 The system plays the voice: "Please enter your recharge card number, then press pound key to confirm." Mr. Smith enters 9876543210#.

Step 7 The system plays the voice, "Please enter your recharge card PIN, then press pound key to confirm." Mr. Smith enters 9876#.

Step 8 The system plays the voice, "The balance of recharging card is 100 dollars. Enter 0# to recharge with the whole of the card balance; or enter an amount that you wish to recharge with." Mr. Smith enters 50.

Step 9 The system plays the voice, "The balance you want to transfer is 50 dollars. Please press '1#' to continue, press any other key to cancel." Mr. Smith enters 1#.

Step 10 The system plays the voice "Operation succeeded, please go on. Your balance is 55 dollars 5 cents.". Mr. Smith disconnects the call.

----End

1.4.5 Making a Call from a Non-Home Country The PPS service is also provided in country H. Mr. Smith is now visiting country H. He can dial the access code 201 to make an international call. He wants to talk to his friend in country A whose number is 12345678 (country number 12), area A1 (area number 123). The process is as follows:

Step 1 Smith dials the access code 201 on a local telephone. The system plays the voice in the default language, "Please choose the prompt language, one is English, two is Urdu." Mr. Smith enters 1.



Step 4 The system plays the voice, "Please dial a telephone number or an abbreviated code and press the pound key to confirm. Press 00# to enter the management function." Mr. Smith enters 001212312345678#. After the call is connected, he talks to the called party.

Step 5 The system charges the call in real time, and monitors the card balance.

Step 6 Mr. Smith disconnects the call, and the system deducts the call cost from the card and ends the call.

----End

PPS Prepaid & Postpaid Card Service Service Description 2 Service Features


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2 Service Features About This Chapter

The following table lists the contents of this chapter.

Section Describes

2.1 Terms The terms used in the PPS service.

2.2 Service Feature Class The service feature classification.

2.3 Common Service Features

The common service features of the PPS Service.

2.4 Screening Features The screening features of the PPS Service.

2.5 Voice Support Features The voice support features of the PPS Service.

2.6 User Management Features The user management features of the PPS Service.

2.7 Advanced Features The advanced features of the PPS Service.

2.8 Virtual Operation Solution The solutions of the virtual operation.

2.9 Charging Features The charging features of the PPS Service.

2.10 Postpaid Card Service The features which is supported or not supported by the postpaid card service.

2 Service Features PPS Prepaid & Postpaid Card Service

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2.1 Terms The terms used in the PPS service are described as follows:

Network Operator Network operator provides physical telecommunication network, IN service platform and service capability for the commercial usage of the service providers.

In the PPS service, the network operator bear network management, service management tasks and make arrangements with service providers and grant them with the authority of running the service.

Service Provider Service providers can rent the service of the network operator, and provide the service to end users. For example, when the network operator manages many areas at the same time, he can use the mode of service distribution. In this mode, the network operator can specify a service provider in each area, and grant each of them with the authority of running the service in the specified area.

If the service does not have application points, the network operator can play the role of the service provider and provide the service to end users.

Product The PPS service supports many products, each of which has a product ID. Different products have different features, charge rates, routings and so on. Service providers can define and manage many products, and a product can only belong to one service provider.

Service User In the PPS service, a service user refers to a person who buys a PPS card issued by the service provider and uses the card for making calls.

Service Area Service area refers to an area providing the PPS service which can be accessed by service users, such as a province, a local network, or an administrative area of the local network. The PPS service supports calls made from other countries. Therefore, service areas include areas providing the PPS service in the home country or non-home countries.

Card Issuing The PPS service provides services through cards. Therefore, card issuing is important before the service is put in operation. The service provider creates new cards in batches, transfers relevant card data, such as card number, password and generation sequential number (GSN) to a card manufacturer, and then the manufacturer prints out the cards. The service provider then issues the printed cards to service users.



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Experiencing Card Service provider issues the experiencing card to promote its service. It is provided for users to experience the desired service features through the card. Usually, the experiencing card has specific call duration and is available free of charge to users for advertising.

The experiencing card cannot be used when the available call duration is used up. Experiencing cards does not support the recharge function and the daily or monthly limit function.

User Template To improve the efficiency of issuing cards and help the issuance of cards of the same type, the service provides the function of saving card issuing parameters to a user template. After a user template is selected, the template parameters are directly imported into the card issuing interface, used as the parameters for issuing cards.

Main Account The network operator charges the service of service provider from the main account. When the balance in the main account is 0, the service of the service provider cannot be used.

Service Level Parameters Service level parameters are public parameters valid to all service users and with the highest level in the service.

The parameters are planned and set by the service provider before the service is put in operation.

Modifying the service-level parameters has negative impacts on service provisioning, so it is not allowed to modify the parameters during service provisioning. It is recommended to modify them when the service provisioning is suspended.

Service Provider Level Parameters The service provider parameters are applicable to the users who use the PPS service provided by the same service provider. These parameters can be maintained by the administrators of either the network operators or the service providers. The former can view and maintain all the parameters and the latter can only view and maintain those parameters within their own authority. Service provider level parameters are only valid to the service provider they belong to. They are planned and set by its service provider uniformly before service provisioning.

Access Code Level Parameters The parameters at access code level are only applicable to the service users who have the same access code. These users use the same parameters at access code level. It means they have the same service feature at access code level. Only the network operator can maintain the parameters at access code level. Operators with the same access code can view and use the access code level parameters within the service provider authority.


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Product Level Parameters Product level parameters are only applicable for the service users of the current product. More exactly, users of a same product have the same service features. The network operator can maintain all the product level parameters while other operators can only maintain the product level parameters within their own authorities.

z The PPS service parameters include parameters at the service level, the access code level, the

general service provider level, the product level, the batch level and parameters at card level. The sequence of parameter function ranges of is as follow: service level---access code level or general service provider level or product level---batch level---card level.

z In the PPS service, call fees are still counted based on the real calling and called number. z In the PPS service, the general service provider can adjust user-level parameters of a batch of cards

or a single card. z When modifying cards in batches, the operator can modify the parameters of all card numbers of the

selected batch. In single card modification, the operator can only modify the parameters of the current card number.

z An access code can be used by many products of a service provider and similarly a product can have many access codes.

z Cards of a same batch can only belong to a same product. z Only cards of a same product of a same service provider can recharge each other.

Batch Level Parameters Batch level parameters are only valid to the batch they belong to.

In the PPS service, they are used to set welcome messages, the calling/called screen function, and discounts at the batch level and so on.

Batch level parameters are set by the network operator or the corresponding service provider after a batch of cards is issued.

Card Level Parameters Card level parameters only impact the service provisioning mode to the current user rather than other service users. The parameters can be modified based on the needs of the service user during service provisioning.

In the PPS service, card-level parameters agree to those of card numbers.

2.2 Service Feature Class The PPS service provides not only basic features of the traditional card service (for example, basic calling), but also IN service features (for example, screening, voice and management functions).

The following describes the functions and features provided by the service from two aspects:

z Description z Relation to Service User



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2.2.1 Feature Classification Based on the different stands of users using the PPS service, this manual divides the service features into the following classes, as shown in Table 2-1.

Table 2-1 Feature classes

Class Description

Common Service Features Common service features provided by the PPS Service

Screening Features Screening features provided by the PPS Service

Voice Support Features Voice announcement features provided by the PPS service to end users.

User Management Features Management features provided by the PPS service to end users.

Advanced Features Advanced features like IP calls, Retry for number analysis and budget failure and so on.

Charging Features Features related to service charging, such as charging rules, charging strategy, promotions, discounts, and packages.

2.3 Common Service Features 2.3.1 PIN Collection Method

Description Two modes of collecting card number and PIN are supported in the service. They are:

z Collecting the card number and PIN together. The user enters the card number and PIN together. In this case, one of the followings is true:

1. Either the card number or PIN should be fixed in length. 2. The card number with PIN should be fixed in length. z Collecting the card number and PIN separately.

Relation to the Service User In the digit-collection method 1, the user enters the card number and PIN together. In the digit-collection method 2, the user enters the card number and PIN separately.


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2.3.2 PIN Authentication

Description A user can set whether a PIN needs to be entered for card authentication through the management function.

This feature is applicable only when the card number and the PIN are entered separately and the recharge function is not used.

Relation to the Service User If a user sets that the PIN is not needed for authentication, the system does not play the voice prompting the user to enter the PIN after the user enters the card number.

2.3.3 Abbreviated Dialing

Description The users can make calls by using the abbreviated numbers of called numbers. The PPS service supports abbreviated dialing at the card level and the batch level.

z Card level The end user can query, set and modify the abbreviated numbers using the management flow. Abbreviated dialing also supports familiarity number function. This function resolves the problem of remembering redundant number.

z Batch level The abbreviated numbers of a batch of cards are set by a service provider based on service provisioning needs. An end user can dial the abbreviated numbers by using a card of the batch in the call flow. For example, an enterprise buys a batch of cards. Using the batch of cards, users can dial only two numbers: 1 is the abbreviated number of the after-sale service number; 2 is the abbreviated number of the pre-sale service number. The enterprise can give the batch of cards to its consumers, who can connect relevant departments of the enterprise conveniently without remembering the specific numbers by using the cards. If a batch of cards has been set with abbreviated numbers uniformly, all the cards in the batch cannot be set with abbreviated numbers again.

If the Calling Number is reported as NULL, then the default area code configured in the access code level is used as the calling number for further processing in the Abbreviated account dialing feature.

Relation to the Service User The end user can make calls by using the abbreviated numbers of the called numbers.

2.3.4 Direct Dialing

Description The user can bind one called number using the card number. After passing the authentication of card number and PIN, the call can be connected to the binding called number directly.



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When the direct dialing function is ready, the user cannot use the function of follow-on calls.

When setting the direct dialing function for batches of cards to be used in non-home countries, complete direct dial PSTN number must be specified when creating batches of cards. That is, the number must be composed of the international prefix, the country code, the area code, the dial PSTN number and so on.

Relation to the Service User The users, after passing the authentication, can be directly connected to the called number bound with the card number.

2.3.5 Follow-on Call

Description When the user makes a call with the PPS service, in the case of callee hang-up, busy or no answer, and as long as the max follow-on call times is not exceeded, the user can still continue to make calls without re-authentication between calls. When the continuous call times are exceeded, the system releases the call automatically.

Relation to the Service User After a call ends, the cardholders can proceed with a second call without entering the card number and PIN again if the called party disconnects the call first.

This feature is not supported by CDMA.

2.3.6 Redialing

Description After a user accesses the management function, the system plays a voice announcement to prompt the user to dial the redial key to enable the redial function. Then the system redials the latest called number, simplifying the operation.

The redial key must be set before a user can use it. When a call ends, the system records the called number.

Relation to the Service User After accessing the management function, users can use the redial function following the voice announcement.

2.3.7 Recharging by the Operator

Description The operator can recharge the card with the recharge function through the SMAP.


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Relation to the Service User The user can go to the business hall and ask the operator to recharge his card.

2.3.8 Recharging by Recharge Card

Description The user can recharge the card by another card when the balance is insufficient.

Relation to the Service User The user enters the management flow, and operates the recharge operation following the system prompt.

When the recharge is done through the SMAP or MML the time zone will not be applied.

2.3.9 Configurable Voice Menu

Description To help the service provider maintain the service management function menu, the PPS service provides the function of dynamically figuring the service management function menu, and also supports configurable multi-level menus.

Each management function can be carried out with a call flow. The end user corresponds to a function ID in the system for each function. The service provider realizes the dynamic configuration of the service management function menu by defining the relationship between the functions for user input and the function IDs.

For example, the recorded voice is "To change password, please press 1. To set abbreviated number, please press 2." Set 1 entered by the user to be the corresponding function ID of changing the password, and set 2 entered by the user to be the corresponding function ID of setting the abbreviated number.

If a user does not have the authority to use a specific function, the system plays voice announcement to prompt the user, such as "Sorry, the function is unavailable."

Relation to the Service User Users can carry out different operations following the system prompt with PPS cards.

2.3.10 Call Monitoring

Description The system counts the available talk duration based on the balance, calling number, called number, location area of the user and large rate, and monitors the call process.

When the balance is insufficient for the call, the system plays a voice announcement to prompt the user about it.



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Relation to the Service User When the card balance or balance limit is insufficient for a call, the user hears a prompt such as "Sorry, you have to hang up in a while."

2.3.11 Daily Limit

Description When the total call cost or call times of one day (the times when the calling and called are connected or the management functions are accessed) reaches the daily limit, a user can no longer make more calls with the card in that day.

Relation to the Service User When the total call cost or call times of the day reaches the daily limit, the user cannot make calls using the card in that day.

2.3.12 Monthly Limit

Description A user cannot make more calls with a card in a month if the total call cost in the month reaches the monthly limit.

Relation to the Service User A user cannot make any more calls with a card in a month if the total call cost in the month reaches the monthly limit.

2.3.13 Generating Intermediate Bill

Description The PPS service supports intermediate bill generation at regular intervals during a call. The Intermediate bill contains the call details with call cost for a segment of time configured.

Relation to the Service User None

2.3.14 Prompting Card Use Days

Description The PPS service supports the function of playing a voice prompting the number of days that a card has been made to a user periodically. There are three modes for playing the prompt voice as follows:

z Not to the play prompt voice z Play the prompt voice. When a user uses a card for the first time, the system plays a

prompt voice. Thereafter, the system plays prompt voices periodically.


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z Play the prompt voice. When a user uses a card for the first time, the system plays a prompt voice. If the number of the card used days equal or exceed the specified number of days, when the user uses the card, the system plays a voice prompting the card used days once and for all.

Relation to the Service User The end user can hear the voice prompting the used days of a card played by the system.

2.3.15 Card Number Blacklist

Description The card number is entered correctly. But, if the consecutive wrong PIN inputs exceed a certain times, the card cannot be used to make any calls.

The feature also provides automatic blacklist clearing function. If the user correctly enters the PIN after the card is blacklisted for a certain period of time, the card will be automatically cleared from the blacklist, and then it is ready to make calls.

Relation to the Service User If a card number is recorded in the blacklist and its error times exceeds a certain times, it cannot be used to make any call.

After a card number is cleared from the blacklist, it can be used again. If the fee for clearing the card number from the blacklist is set, the user is charged with the fee.

2.3.16 Calling Number Blacklist

Description The calling number blacklist function means that if the continuous wrong card number or password inputs of the calling party reach a certain value, this calling number cannot access the service any more.

This feature also provides the blacklist automatic clearing function. Using this feature, the system automatically clears the calling number from the blacklist after a certain period of time when the user correctly enters the card number and PIN. The automatic blacklist clearing function and the period after which a card is automatically cleared from the blacklist are configurable at the service level.

z If the Calling Number is reported as NULL, then the default area code configured in the access code

level is used as the calling number for further processing in the Calling Number blacklist. z For a call made from a non-home country, the system does not get the specific calling number, but

changes the number to the corresponding virtual number based on the access code. Therefore, the service does not support the function of calling blacklist processing for calls made from non-home countries.

Relation to the Service User The user cannot make calls by using the card from a blacklisted calling number.

After the calling number is cleared from the blacklist, it can be used again.



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2.3.17 Calling Number Display

Description The service provider can decide which type of the calling number to display on the called phone set if the CID (Caller ID Display) function is enabled.

The service provider can enable the function of displaying a calling number based on the call type. The PPS service supports the following call types:

z International Destination: international calls z National Destination: calls made to national toll numbers z Local Destination: calls made to local numbers

When a calling number is in the form of Y1-Y7, the system sends Y1-Y7 as the calling number if the function of displaying a calling number is enabled and no specific calling number to be displayed is set.

If the access code level parameter Non-Home Country Access Code Flag is set to Non-Home Country Access Code, the system displays the calling number accessed from a non-home country.

If the function of displaying a calling number is enabled, the system displays the original calling number if no specific calling number to be displayed is set.

Relation to the Service User None

2.3.18 PIN Encryption and Decryption

Description This feature gives security for the service by providing the PIN encryption and decryption.

When a user enters a PIN, the system encrypts it based on the encryption key. If a PIN is encrypted, operator cannot see the real PIN from database.The encrypted PIN can be used in the entire service.

Relation to the Service User None.

2.3.19 Disabling a Product, a Batch of Cards and a Single Card

Description The PPS service supports the function of disabling a product, a batch of cards and a single card. The function can be used to prevent card embezzlement and other fraudulent events.

Using this fun

Documents

PPS Service Service Description-(V500R004C10B02)