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EFFECTIVE KNOWLEDGE

MANAGEMENTA KEY FOR

CORPORATE SUCCESS

Presented by: Mr. Alok Mohan

Ms. Farzana Bano

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What is Knowledge?

Knowledge is the ability to make effective decisions, and take

effective action.

Information is not viewed as knowledge until it has been

processed in the human mind through a process of learning

which is either in the form of either tacit or explicit

knowledge.

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continued part

Types of Knowledge:EXPLICIT KNOWLEDGE: Explicit knowledge is similar to

information and can be stored outside the human mind, for

example, in a data base.

TACIT KNOWLEDGE: Tacit knowledge on the other hand is oral

and may be regarded as internalized and subjective and cannot be

shared electronically

Information Learning Knowledge Decisions Actions Behavior

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What is Knowledge Management?

"Knowledge Management is the way you manage your

organization, when you understand the value of your

knowledge".

Effective knowledge management provides skills, abilities and

competencies to the people who work for the organization and

enables them to cope with the dynamic business environment.

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People collect the information they need in order to perform

their daily tasks, use the knowledge to create value, learn fromwhat they create and finally, feed this knowledge back into the

system for others to use.

Collect Use Learn Contribute

For knowledge management to be successful it is necessary

to understand how people learn, how they implement what

they learn and how they share their knowledge.

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Knowledge Management Framework

Knowledge management is applied systematically and

effectively to improve business results, so Knowledge

management framework consist of :

1. People

2. KM Processes

3. KM Technologies

4. KM Governance

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Importance of Knowledge management

It helps to improve organizations efficiency

It allows professionals to learn more efficiently and effectively

It provides a better foundation for making decisions

It improves communication between staff members and

enhance synergy between them.

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Barriers to Knowledge ManagementLocal focus

Not invented here

Errors will be penalized

No time to share

Individual work bias

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KNOWLEDGE MANAGEMENT PROCESS

Knowledge creation

Knowledge storage (capture)

Knowledge sharing

Knowledge distributions

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Knowledge Management Models

1. Knowledge category models:

It view knowledge management as a knowledge creation

process .

1. Socialization - Mentoring, training, exchange of ideas (result of

combination between tacit & tacit).

2. Externalization Dialogue, reflection among staff (result of

combination between tacit & explicit).

3. Internalization Learning-by-doing (result of combination between

tacit & explicit).

4. Combination Education, training and meetings (result of

combination between explicit & explicit).

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2.Socially constructed models :

It view knowledge as intrinsically linked with the social and

learning processes in the organization.

It has four phases :

1. knowledge construction,

2. knowledge dissemination,

3. knowledge use and

4. knowledge embodiment

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Knowledge

Construction

Scientific Paradigm Social Paradigm

Knowledge

Embodiment

Knowledge

Dissemination

Knowledge

Use

Organizational Benefits Employee emancipation

It shows the primary flow direction

.

It shows the more recursive flows.

Fig: Socially constructed model

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Knowledge Action PlanKnowledge networks and communities of practice

Competency mapping and learning

Partnerships, communication and dissemination ofknowledge

Codification and content management

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Key l yers i Knowledge nagement

rogram

Senior Management

Program Staff

Learning Manager

ICT Manager

Communication Officer

Practice Implementation Coordinator (PIC)

Knowledge ManagerProject Assistants

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Thank You