Overall 15 Plus year of industry experience with good understanding of production support, Development in Financial Domain. Have wide experience in Development & Support in various technologies by hiring and managing large teams.

PRAVEEN KUMAR KODALI Lead Analyst - Production Support

CONTACT DETAILS

@ praveenkodali@icloud.com

O +91-9030012948

, Hyderabad, India

STRENGTHS

Hardworking, Motivator & Leader, User Experience, Mobile Devices & Applications

PROFESSIONAL SKILLS

ASP.NET, SQL Server, Coldfusion, Adobe Photoshop, IIS, Tomcat, DevOps, Oracle, Remedy, HP Service Center, Wiki, SVN, Microsoft Office, Microsoft Project, Microsoft Visio, Sunguard Living Disaster Tool, HP Open View, Autosys, MS Visual Studio, RAD, Eclipse

EXPERTISE

- Production Support - Project Management - Development - Architecture Blueprinting

LANGUAGES

- English - Hindi - Telugu - Kannada

Lead Analyst & Production Support Manager Bank Of America 5 January 2010 - Ongoing , Hyderabad, India • Accountable for the day-to-day maintenance of the application systems in operation, including

tasks related to identifying and troubleshooting application issues and issues resolution to escalation.  Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure service support team members.

• Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert.

• Programming and debugging duties will be required in order to develop queries/reports of varying complexity and to troubleshoot and fix the issues.

• Manage the overall team to ensure agreed Service Level Agreement and overall business satisfaction is being met

• Overseeing production support issues through to resolution and closure • Implement production support processes and procedure, initiate continuous improvement

initiatives • Work with Development Team to define and ensure new enhancements production and support

readiness • Build and maintain repository for deliverables, methodologies and production support documents • Building strong, professional working relationships with the various technology and business

partners • Bring in automation and tools for manual work and eliminate repetitive manual activities by

automation • Ensure that monitoring and alerting is in place for new systems by defining production support

operational readiness framework • Build routines to improve stability of the production environment and report on the success or

challenges on a regular basis. • Work with Key Stakeholders to develop a culture within the Functional Business Unit that

underpins Employer of Choice brand. 

PROFESSIONAL EXPERIENCE

Project Lead Fidelity Investments 5 May 2004 - January 2010 , Bengaluru, India • Built Development & Production Support teams for FPCMS organization • Manage team of Development, Architecture & Production Support teams of FPCMS • Recommended automation tools, technologies and processes to proactively identify production

issues thereby resulting in reduced impact to the users and reduced down time of the applications • Proactively identified Audit Issues in applications and processes and implements mitigation /

contingency measures

EDUCATION

2012 - 2014 | Sikkim Manipal University Master of Business Administration

1994 - 1999 | PES Institute of Technology, Bangalore University Bachelor Of Engineering

Electronics & Communication

Member Technical Staff Siri Technologies Pvt Ltd 5 January 2003 - April 2004 , Bengaluru, India

Project Consultant Apcosoft Infoway Pvt Ltd 5 July 2002 - January 2003 , Bengaluru, India

Sr. Software Engineer Venora Online Pvt Ltd 5 September 1999 - June 2002 , Bengaluru, India

) AWARDS / CERTIFICATES

- Domain certified in Global Payment Operation - Domain certified in Wealth Management - Silver award for outstanding design of application blueprints - Bronze award for meeting the deliverable timelines of Federal audit - On the spot award for best customer satisfaction - You have earned it award for outstanding commitment towards the project delivery