Pre-Bid Queries and Responses-Final

Pre-Bid Queries and Responses-Final

Sl.

No.

RFP

Page

No.

RFP Clause No. Existing clause Query/ Suggestions Proposed Response

1 1 1 (iii) Invitation to Bid: Consortium bidding is

not permitted under this RFP.

Under "INTELLECTUAL PROPERTY

RIGHTS AND OWNERSHIP" section (

pg 37) it is stated that "For any

technology / Software / solution

developed/used/supplied by FinTech

Solution Provider for performing

Services or licensing and implementing

Software and solution for the Bank as

part of this RFP, FinTech Solution

Provider shall have right to use as well

right to license for the outsourced

services or third-party product".

Query-Does this clause imply that sub-

contracting or consortium bidding or both

could be allowed for performance of this

If required, the bidder may include third

party licenses in the proposed solution.

However, consortium/ Subcontracting

bidding is not permitted.

Please refer RFP Section 5 (ii) for OEM

related query.

2 4 4 The proposed solution will be hosted on

bank’s private cloud

Would the bank please consider relaxing

this clause such so that the bidder be

allowed to host the solution at their end.

This would in no way affect the

seamless solution that will be provided

We are not considering any changes in

the existing clause

3 4 4. SCOPE OF

WORK:

FinTech Solution

Provider Duties:

The proposed solution will be hosted on

bank’s private cloud.

Can the bidder propose the solution on a

public cloud?


the existing requirement.

Page 1 of 21


4 5 5 (ii) Eligibility & Technical Criteria: Bidder can

bid as a single party FinTech (Bidder

should be an SI or original Equipment

Manufacturer (OEM) of the solution).





















related query.

5 9 10 (i) Bid Preparation & Submission For the Online submission of e

tendering, will we get a walk through of

the portal

Necessary training and support will be

provided

6 23 29 As per scope of this RFP, sub-

contracting is not permitted.





















related query.

Page 2 of 21


7 26 36 (i) FinTech Solution Provider shall deliver

the following documents to the Bank for

every software including source code,

third party software before software/

service become operational, which

includes, user manuals, installation

manuals, operation manuals, design

documents, process documents,

technical manuals, functional

specification, software requirement

specification, on-line tutorials/ CBTs,

system configuration documents,

system/database administrative

documents, debugging/diagnostics

documents, test procedures etc.

Request you to kindly relook at this

clause to allow the bidder to be eligible

for the RFP even if the source code still

resides with the Bidder.

As we understand, there will be two

different components of the proposed

Solution.

i) The basic core solution available with

the vendor. This component will be

provided by the vendor as a white label

base product. The bidder will retain any

pre-existing Intellectual Property Rights

on this component.

Source code for this component needs

to be kept in a escrow mechanism, as

explained in the RFP.

ii) The customisation, modification,

design principle, AI Rule Engine, ML

Logic, integration with the existing

ecosystem of the bank done during and

after implementation of the solution. For

this component, the Intellectual Property

Rights will remain with the Bank.

Source code for this component needs

to be transferred/maintained with the

bank.

8 26 36. TECHNICAL

DOCUMENTATION

i) FinTech Solution Provider shall deliver

the following documents to the Bank for

every software including source code,

third party software before software/

service become operational, which

includes, user manuals, installation

manuals, operation manuals, design

documents, process documents,

technical manuals, functional

specification, software requirement

specification, on-line tutorials/ CBTs,

system configuration documents,

system/database administrative

The source code referred to in this

clause is referring to the core product

/ software offered by service provider

or the customizations done

specifically for SBI.

As clarified against the query at Sl. No.

114.

Page 3 of 21


9 27 37 (i) For any technology / Software / solution








services or third-party product





















related query.

10 27 37 (ii) The solution developed for the bank as

part of this proposed engagement,

including, but not limited to, business

logic, business rules, workflows, models,

recommendation engine, AI algorithms,

analytical models and other such work

products will remain exclusive

intellectual property of the bank.

For the solution developed by the

Fintech, the IP shall remain with

Fintech. Bank will have an exclusive

ownership on the IP for any algorithm or

analytical model proposed by the bank


114.

11 27 37 (ii) The solution developed for the bank as

part of this proposed engagement,

including, but not limited to, business

logic, business rules, workflows, models,

recommendation engine, AI algorithms,

analytical models and other such work

products will remain exclusive

intellectual property of the bank.

Request you to kindly relook at this

clause to allow the bidder to be eligible

for the RFP even if the Intellectual

property rights and ownership stay with

the bidder.


114.

Page 4 of 21


12 28 37 (vii) Intellectual Property Rights and

Ownership

The license during the tenure of project

shall not be transferable and it cannot be

perpetual

The bidder must include the one time

license cost in the commercial bid as

cost of the base product.

Year-2 and year-3 AMC will be the part

of the project cost.

The only recurring fee will be the AMC,

which may be renewed at the end of

three years.

Page 5 of 21


13 28 37. INTELLECTUAL

PROPERTY RIGHTS

AND OWNERSHIP

vii) FinTech Solution Provider shall grant

the Bank a fully paid-up, irrevocable, non-

exclusive, unlimited, perpetual license

(including the latest updates and

upgrades of latest version of FinTech

solution and if any third-party software

used by them as part of FinTech

solution) throughout the territory of India

or abroad to access, replicate and use

software provided by FinTech Solution

Provider, including all inventions,

designs and marks embodied therein

perpetually. The source code / object

code / executable code and compilation

procedures of the Software Solution

should be placed under an Escrow

arrangement. All necessary

documentation in this behalf should be

made available to the Bank. In case of

Escrow arrangement, complete details

and the location and the terms and

conditions applicable for escrow must be

specified. Any update or upgrade to

source code should be informed and

brought under Escrow. Bank will not pay

additionally for the source code/object

code/executable code and compilation

procedures of the Software Solution

placed under an Escrow arrangement.

Bidder must include cost of Escrow

agreement for entire contract period in

cost of software solution

The license requested by SBI is for

Indian territory only or is it also

applicable for SBI subsidiaries

located abroad. If it needs to be

considered for subsidiaries located

abroad, then please share details

about them.

The solution will be used by the

domestic offices, subsidiaries of the

Bank.

14 30 39 (vi) Services Since the Bank Private cloud will be

used, hardware Maintenance should be

under the scope of Bank and not the

Bidder

Hardware infrastructure will be provided

and maintained by the Bank.

Page 6 of 21


15 30 39 (vi) Services "Will bank be providing VMs, OS license,

DB license or should it be part of the bid

proposal? If the bidder need to provide

can we use Open Source OS and DB?"

The hardware infra will be provided by

the bank including OS and DB licenses.

However, the vendor may use the

enterprise version of the open source

OS and DB licences if they are specific

to their solution and to be installed

/maintained as per the security

guidelines of the Bank.

16 30 39. SERVICES vii) Bidder shall obtain a written

permission from the Bank before

applying any of the patches/ upgrades/

updates. Bidder must support older

versions of the hardware/ software/

operating system/middleware etc. in

case the Bank chooses not to upgrade

to latest version. During the entire

period, the Bidder must undertake

comprehensive support of the product or

specified hardware/software and all new

versions, releases, and updates for all

standard product or specified

Does the service provider need to

provide & provision for hardware also

for the overall solution. Does it also

includes the operating systems and

any related software which needs to

be installed on hardware?

Please be guided by the hosting

requirements mentioned on page 95 of

the RFP document. Bidder need to

provide sizing for the required hardware.

All software licenses to be provided by

bidder.

17 34 42 Liquidated Damages We would request to reducing of the

liquidated damages and provide a

capping on the same

We are not considering any changes to

this clause

Page 7 of 21


18 36 43.iv A Bidder eventually appointed to provide

FinTech solution requirements for this

Project, and its Associates, shall be

disqualified from subsequently providing

similar work products, goods or works or

services; in part or in full; related to the

Project and any breach of this obligation

shall be construed as Conflict of Interest;

provided that the restriction herein shall

not apply after a period of 3 (three) years

from the completion of this assignment

or to consulting assignments granted by

the Bank at any time; provided further

that this restriction shall not apply to

FinTech solution requirements/ advisory

services performed for the Bank in

continuation of this FinTech Solution

requirements or to any subsequent

FinTech Solution/ service requirements /

It is not clear on the disqualification

terms

The disquqlification terms have been

clearly enumerated in the RFP

document.

19 42 48 Termination for Convenience For default and convenience we would

request the transfer of source code to be

removed from Termination clause


this clause

20 42 48. Termination for

Convenience

It is requested to delete this clause. We are not considering any changes in

the existing clause

21 45 55 *Start-ups which are not under the

category of MSE shall not be eligible for

exemption of tender fee.

Start ups registered with DPIIT shall be

exempt from tender fee which is

mentioned subsequently. Please clarify

The understanding is correct.

22 51 Appendix-B: 4 Development, deployment, integration

and customisation of Digital Lending

solutions

The newer FinTechs are experimenting

the digital lending solution / platform in

various forms. As the solution is

expected to be deployed in the bank as

on-premise model, we request bank to

consider experience in deploying

solutions like Self Help Group, PM

Appropriate experience of

implementation at large government

schemes in similar domain may be

considered but the schemes like PM

Svanidhi cater to different set of

borrowers

23 51 Appendix-B: Bidder’s

Eligibility Criteria

Clause 2

The Bidder must have an average

turnover of minimum ₹ 25 crores crore

during last 02 (two) financial years, i.e.,

FY18-19, FY19-20




FY18-19, FY19-20


this clause



Clause 5

Bidder should have experience of

minimum 3 years in providing the

Services in fields mentioned in point 4 of

this table

This includes "Providing system

integration services". But what if Fintech

does not have System Integration

Experience.

With reference to Clause 4 under

Appendix-B: Bidder’s Eligibility Criteria, it

is clarified that bidder should comply with

any of the three businesses.

Page 8 of 21




Clause 6 i. and ii.

Client references and contact details

(email/ landline/ mobile) of customers for

whom the Bidder has executed similar

Solution with (Start and End Date of the

Project to be mentioned) in the past. At

least 3 client references are required

covering following mandatory

requirement:

i. Should have worked on AI / Loan

Recommendation Engine with at least 2-

Should 2-3 Banks or Financial

Institutions across the globe


the existing clause.


Eligibility Criteria, 5

Bidder should have experience of

minimum 3 years in providing the

Services in fields mentioned in point 4 of

this table

Can the bidder provide experience

details as a self certificate

Self certification is not acceptable.










Do all the mandatory requirements need

to be provided for all 3 references or

bidder can provide references with some

of the requirements.

Bidders need to provide three client

references covering any of the given

requirements having relevance to the

RFP requirements.










Request the bank to reduce the client

references to 2 from 3



29 52 Appendix-B Point 6,

(i)

Bidder's Eligibility Criteria "For the AI / Loan Recommendation

does the platform needs to have

capability to process alternate data like

-Environmental

-Economic

-Transactional data

- Data from the ecosystem - Bharatcraft

If so, we would request you to consider

international experience also, since there

are hardly any scheduled banks in India

which have implemented Artificial

Intelligence based platforms which give

In India also, such capabilities are being

used by various users now a days. We

are not considering any changes in the

existing clause.

Page 9 of 21


30 52 Appendix-B Point 6,

(v)

Bidder's Eligibility Criteria This Eligibility criteria is applicable to the

platform solution provider or for the Third

Party OEM partner who process data for -

GST, ITR, Bank Statements, Income

statements, 26AS, Form-16, VAHAN,

EPFO, MSA, Salary Slip, CAM, Bureau,

Eligibility criteria is applicable to the

bidder.

31 52 Appendix-B: 6-i Should have worked on AI / Loan

Recommendation Engine with at least 2-

3 Indian Scheduled Commercial Banks,

The newer FinTechs are experimenting








32 52 Appendix-B: 6-iv Should have developed and roll out SME

loan products in India.

The newer fintechs are experimenting










Clause 6 v.

v. Proven capability of processing

financial data at scale. (Minimum 5

million transactions a month)

This criteria for the Fintechs shall be

relaxed as same can be tuned during

performance testing and system fine

tuning.

The vender should have a capability to

processing 3 million transactions per

month which can be scaled up as

required without any additional cost to

the Bank.






FY18-19, FY19-20

Request the bank to increase the

Turnover to a minimum 100 crs





Clause 10

Bidder should be an SI or Original

Equipment Manufacturer (OEM) of the

solution

In case bid is by an SI in a consortium

with OEM then combined eligibility to be

taken into consideration.


related query

36 54 Appendix-C TECHNICAL ELIGIBILITY CRITERIA

Bidders must ascertain that they are

fulfilling the Security and Technical/

Functional requirements, then only

provide the compliance remarks as

“YES”.

This gives an impression that every

question should be answered YES to

indicate compliance. But there are many

questions where the answer NO will

indicate compliance. Please clarify.

Yes indicates compliance to the

requirement

37 55 Appendix-C Technical Eligibility Criteria

List of Security Requirements - Point 12

SOC - siem monitoring who will do, SOC

- siem monitoring who will do

It will be managed by SBI ISD team

38 55 Appendix-C: List of Security requirements: 12, 13, 14,

15

The solution will be deployed in bank's

private cloud. It will be as per the bank's

security requirements. The solution will

support these requirements. In that

case, are all these points considered

Bidder to certify that the final solution will

comply with these security requirements

Page 10 of 21


39 55 Appendix-C: 9 List of Security requirements: 9

Is the 3rd party maintaining all Web,

application, DB,

Configuration and user access logs for

forensic readiness?

Does it mean FinTech has outsourced

these activities? If the in-house team is

maintaining, the answer for this will be

NO. Will it not be considered as

compliant?

It is the vendor's responsibility to comply

with the security requirements,

irrespective of in-house or third party

/outsourced services.

40 56 Appendix-C:

TECHNICAL

ELIGIBILITY

CRITERIA

List of Technical

requirements

White Label FinTech solution What is expected to while label an

existing solution and IP of Fintech

Please be guided by Intellectual property

rights (Section 37, page 27) for clauses

related to Intellectual property


List of Technical Requirements - Point

20

Customer On boarding talks about

Channel agnostic application. Other than

Desktop web, mobile web, Tablet web

are there any other channel to be

Please be guided by the RFP document



15

Lead Management is it part of the CRM

with which integration needs to be done

or part of the new platform?

The integration with the Bank's existing

CRM (CRMNext) is to be done by the

solution provider.

43 58 Appendix-C Technical Eligibility Criteria -

List of Technical Requirements

Since the bank has allowed to take third

party solutions to fulfil various Technical

requirements. Will these not be

considered as subcontracting

If any services are already arranged by

the Bank, the solution provider has to

integrate with the Bank's service layer

/existing solution design for providing the

services through their solution.

44 60 Appendix-C Integration Requirement We understand Bank has already

implemented some data processing and

intelligence capabilities with existing

FinTech Vendors. Can we use the

existing framework built by bank IT team

(eg EIS) as it will help in saving time and

efforts or we need to partner/signup with

Fintechs separately for this project and

If any services are already arranged by

the Bank, the solution provider has to

integrate with the Bank's service layer

/existing solution design for providing the

services through their solution.



45

What’s the de-dup engine used by bank

or should it be new? If existing, does it

support API based integration?

Bank's de-dupe service has been

extended by API services. The vendor

solutions needs to be integrated with the

service exposed by the CBS (EIS) of the

Bank.

46 61 Appendix-C:

Technical Eligibility

Criteria

List of Technical Requirements

OCR & Document Compression -

Please provide the specific document

types that will be used for OCR ?

The examples of the documents to be

scanned though OCR are already given.

Page 11 of 21


47 64 A. Details of

Evaluation

Parameters (Scoring

Matrix):

Digital Journey Implementation (end to

end from application to

recommendation) Experience

Can the bidder provide implementation

details as a Case Study / Self

Certification?

Bidder to provide client references only

48 64 Details of Evaluation

Parameters (Scoring

Matrix):

Technical presentation -

Demonstration and POC – 20 marks

Request to specify POC Scope POC to cover -

-collect application data

-KYC verification

-De-dupe

-upload documents

-Scan OCR documents

-get online data from minimum two

sources

-create customer profile

-credit score/ policy filters

-recommendation engine

49 64 Details of Evaluation

Parameters (Scoring

Matrix):

Team -

Based on credentials and experience of

the team suggested for the project

Can the bidder provide indicative CVs for

the team credentials?

Bidders can provide indicative CVs.

50 65 Techno Commercial

Evaluation:

Commercial price bids, which are higher

than 30% of the lowest commercial price

bid, amongst technically qualified

bidders, will not be considered for final

evaluation of TC-1 Bidder.

request the bank to delete the said

clause and conduct a reverse auction for

the commercial evaluation



51 69 Appendix-E Terms of reference: 3 (b)

Engagement of minimum 5 exclusive full-

time resources stationed in person at the

Project site for delivery of the Project.

Request to make this condition optional

allowing these resources to work from

bidder's location.


this clause

52 69 Appendix-E: Solution

requirements and

Payment Schedule, 9

Warranty Term -

Successful Bidder must provide

necessary warranty for One Year from

date of go live of FinTech solution

Kindly conform the warranty period is 6

months or 1 year

Please refer to query Sl. No. 79

53 75 h. Technical Help

Desk/Service Desk

Requirements

Considering expected number of call

request -per day, the Technical service

desk should be manned with 3 to 4

persons as per requirement of project

The team size of 5 is for development

resources, in addition to that 3 to 5

associates are required for manning the

helpdesk. Kindly confirm

Resources for the Helpdesk are different

from the development resources.

54 76 12 Phase-wise Milestones with schedules Kindly confirm:

Implementation - 6 mths

warranty - 6 mths

AMC - 2 years

Overall Project Period - 3 yrs

The understanding is correct.

Page 12 of 21


55 76 Appendix-E: clause

12

Phase-wise Milestones with schedules We would request the Phase 1 timelines

to be increase to 6 months


this clause

56 76 Appendix-E: Clause

12

Phase-wise Milestones with schedules We would request the finalization for the

Phase I journeys days to be increased


this clause

57 76 Phase I indicative

milestones &

13. Activities required

to be performed:

Mentioned timelines and activities These are not in sync and needs better

elaboration of activities in section 13 in

Indicative timelines

The list of activities mentioned in section

13 are indicative and the bidder may

come up with a proposed activity plan in

sync with the timelines mentioned in

section 12

58 79 14 (iii) Payment Schedule for the

Implementation

We would request for revision of

payment schedule as we would be

incurring substantial cost for the set-up

and implementation of the project. We

would suggest the last 70% payment to

be completed for setup and

implementation.

We would request if the schedule can be

revised as given below:

PO Issued - 10%

Requirement gathering, BRD

documentation, UI/UX Journeys and

sign-off by bank - 15 %.

Phase 1 Launch and Roll Out - 20%


this clause

59 79 iii) Payment Schedule

for the

Implementation

During Year-2 & 3 - 20%

(10% per annum after the completion of

respective year, i.e. in the 24th month

and 36th Month)

request the bank to pay the remaining

20% post 6 mths of Go Live



60 79 iii) Payment Schedule

for the

Implementation

During Year-2 & 3 - 20% of the

Implementation fee

(10% per annum after the completion of

respective year, i.e. in the 24th month

and 36th Month)

It is requested to change implementation

payment schedule as follows:

1) PO Issued - 5%

2) Requirement gathering, BRD

documentation, UI/UX Journeys and

sign-off by bank- 10%

3) Rollout of Phase 1- 25%

4) Rollout of Phase 2- 35%

5) Completion of 6 months warranty-


the existing clause

61 80 iv) AMC Charges

Payment Schedule

during the Year 2 & 3

25% of the annual AMC Charges will be

paid quarterly at the end of every

quarter, beginning from the completion

of first quarter after first year i.e. on

completion of 15th Month.

the AMC is for 2 years, hence there shall

be 8 quarters, which makes the total to

200%. Hence request the bank to

change the payment milestone to

equated payment across 8 quarters i.e.

Quarterly Milestone is 25% of annual

AMC charges

Page 13 of 21


62 80 iv. AMC Charges

Payment Schedule

during the Year 2 & 3


paid quarterly at the end of every

quarter, beginning from the completion

of first quarter after first year i.e. on

completion of 15th Month.

It is requested to change payment

Schedule for AMC charges as follows:


paid quarterly at the beginning of every

quarter, starting from the completion of

warranty period i.e. on completion of


the existing clause

63 81 j. ii.1.

Uptime/Availability of

the Solution

0.25% of the 1-year AMC cost excluding

ATS cost for each instance of delay of 1

hour to 12 hours or part thereof.

No Query/Suggestion

64 81 j. Penalties, i The FinTech shall be liable to pay

penalty of 1% (one percent) of total

project cost for delay of one month or

part thereof each time, subject to

maximum of 10% (ten percent) of the

total project cost.

It is requested to change this clause.

Maximum penalty should be limited to

5% of total project cost.


the existing clause

65 82 j Penalties Request the bank for penalty capping We are not considering any changes in


66 84 16 (vii) c Broad Roles and Responsibility of bidder

resources

Please provide details of existing Closed

Source Technology/ Commercial/

Proprietary/ other legacy software used

by the bank

These details will be provided to the

successful bidder

67 86 Appendix - E

Clause 1

Detailed Scope of Work background Since it is an On-prem deployment, are

we supposed to use Bank provided

Firewalls, EPS, DLP, SSL certificates,

WAF, DDoS and SIEM tools?

If yes, can you please list down the

models and names of these tools?

Bank's existing security controls will be

enforced.


successful bidder

68 86 Appendix-E-1

DETAILED SCOPE

OF WORK

Detailed Scope of Work

Clause # 2. Proposed High Level

Architecture

In the proposed High level Architecture,

a. there is a mention of CRM. Is it

existing CRM system or should be part

of the new solution? If existing, which

vendor product? Does it have APIs to

integration (push and pull).

b. Integration with BharatCraft is it push

or pull integration? If pull, does it have

APIs to integration.

c. There are many Bank’s systems that

needs to be integrated with the new

platform, Are there any batch data

transfer (eod or eow bulk data

a. Integration to be done with the Bank's

existing CRM system (CRMNext).

b. From Bharatcraft/other existing

system(s) of the Bank, redirection / app

to app deep integration to be done to

capture digital loan request.

C. detail tech solution will be discussed

and finalised with the selected vendor.

Page 14 of 21


69 86 Appendix-E-1:

DETAILED SCOPE

OF WORK

1. Background

The lending journeys will not be

restricted to Bharatcraft and can be

integrated to other SBI platforms as and

when required by the bank. However,

Bharatcraft integration is given only to

give bidder an overview/idea of lending

Request the bank to specify the other

SBI Platforms to which integration is

planned. Does the bidder need to

include them in the current scope of

work?

A few examples - CRM, LOS, LLMS,

Enterprise Document Management,

SMS email gateway, campaign

management, etc.

70 86 Appendix-E-1:

DETAILED SCOPE

OF WORK

DETAILED SCOPE OF WORK Please share lines of business (for

example, limited to MSME or Large

Corporate, Mid Market, SME as well)

there the platform is supposed to cater

Journeys can be related to individual and

non individual customers

71 87 Appendix-E-1:

DETAILED SCOPE

OF WORK

DETAILED SCOPE OF WORK

3. Functional Requirements

I. Lending Journeys

v:

Please share list of products to be

supported from Corporate and

Commercial Lending perspective.

To be discussed during product

finalisation with successful bidder

72 87 Appendix-E-1:

DETAILED SCOPE

OF WORK



I. Lending Journeys

v:

Please share different credit applications

types (loan types) from Corporate and

Commercial Lending perspective.

To be discussed during product

finalisation with successful bidder

73 87 Appendix-E-1:

DETAILED SCOPE

OF WORK



I. Lending Journeys

v.a.iii

Please elaborate on Data scrubbing

from external sources and/ or specify the

name of external sources in scope.

Please refer to the indicative list of

integration requirements given in

Appendix-C

74 87 Appendix-E-1:

DETAILED SCOPE

OF WORK

3 (v)

Detailed scope of Work -

Functional Requirement

Please share the all the loan product

Journeys, for Bharat Craft and also other

SBI platforms as the RFP mentions 2

product types, Transaction base

financing & line of credit

The loan products and lending journeys

will be finalised basis the bank

requirements

75 87 Appendix-E-1:

DETAILED SCOPE

OF WORK, 3 (I)

RFP makes reference to a couple of use

cases and our interpretation is, the

prospective beneficiary of the lending

service could be both the end consumer

and the MSME who is selling products

on the platform

Request the bank to confirm if our

understanding is correct.

The proposed digital solution will be

used by -

a) existing and NTB customers of the

Bank

b) Individual (PER, AGL, Other retail

customers) and non-individual (MSME)

customers

c) various products made available by

the Bank for the above (a) and (b).

76 87 Appendix-E-1:

DETAILED SCOPE

OF WORK, 3 (I)

The RFP, in the same section, speaks

about up to five use cases to be

implemented as part of the base

implementation

Can we have a high level articulation of

the remaining three journeys

To be finalized with successful bidder as

per bank requirement

Page 15 of 21


77 87 Appendix-E-1:

DETAILED SCOPE

OF WORK, 3 (III)

the RFP speaks about Omni-channel

experience and seamless session and

drop-off management across channels

● Are we expected to deliver the front-

end across multiple form factors.

● If we provide the front-end, will our

screens be invoked from within the

Bharatcraft and YONO platforms.

● Are we expected to expose our APIs

for the channel solutions integrated with

● Bidder to deliver the front-end across

multiple form factors

● The FinTech solution will be invoked

from Bharatcraft or any other SBI

platform

78 89 Appendix-E-1:

DETAILED SCOPE

OF WORK (Section 3)

Section VI (Lead Management)

Complete Lead management lifecycle

ii. Lead funnel

a. Track lead through its lifecycle

b. Event based Alerts and notifications

iii. Integration with bank’s internal lead

management software and with third

party partners, aggregators, websites

and any other external lead generation

systems as required by the bank

iv. Lead allocation and distribution

v. De-dupe check

Details required on expected number of

leads?

Possible breakup between leads through

internal and expected system required.

Make necessary assumptions

79 89 Appendix-E-1:

DETAILED SCOPE

OF WORK (Section 3)

Section VII (Customer On boarding /

Acquisition)

i. Onboarding NTB customers as per

Indian KYC regulations and Bank’s

guidelines

ii. Comprehensive data capture for

customer application

iii. Complete loan application submission

iv. Use of Digital/ Video KYC or

integration with Bank’s existing

Digital/Video KYC solution as needed for

Is there an existing Digital/Video KYC

solution already available at SBI? If Yes,

need details on which solution is used

and technology.

As on date the Bank has integrated with

UIDAI for OTP based KYC.

A Video KYC system for individual

customers is also in place.

The vendor has to provide capabilities

for KYC verification of non-individual

customers as mentioned in the SOW.

80 90 Appendix-E-1: 3 (VII)

xii

The section 3(VII) of Appendix E-I

speaks about the exposure tracking

Are we expected to track the exposures

as part of the lending solution or, do we

rely on bank’s exposure monitoring

system for tracking the same

There may be integrations expected with

Banks post section monitoring systems

81 90 Appendix-E-1:

DETAILED SCOPE

OF WORK (Section 3)


Acquisition)

v. Seamless integration with PAN,

Aadhaar, GST and other as required to

fetch verification data for completion of

customer onboarding

vi. Integration with bank’s internal

system to fetch customer data

What all integrations are already

available at SBI and what all integrations

would be required? For example PAN,

Aadhar, GST etc.

Is Aadhar eKYC already available at

SBI?

As clarified, the Bank has following

integrations:

-PAN number verification from NSDL

-AADHAAR KYC

-AADHAAR vault service.

Page 16 of 21


82 90 Appendix-E-1:

DETAILED SCOPE

OF WORK (Section 3)


Acquisition)

ix. Support multiple products and

multiple categories

x. Comprehensive Document

Management – Track, Scan, Upload and

store Documents

What are the details available on the

document management system? Is

there an existing document

management system available at SBI

that will be used or a new development

is required?

The bidder should provide the document

management capability. However, it

should have the capability to integrate

with/use the existing document

management system. Details to be

provided to the successful bidder.

83 91 Appendix-E-1: 3 (XI) The section 3(XI) of Appendix E-I

speaks about creation of risk

assessment models.

Are we expected to propose the model

itself or just design the models basis

bank’s requirements / inputs

The bidder need to propose a risk

assessment models as enumerated in

RFP Document as per the Bank's credit

policies and procedures.

84 91 Appendix-E-1:

DETAILED SCOPE

OF WORK (Section 3)

Section IX (Data Aggregation & Data

Scrubbing)

iv. Customer/Enterprise

multidimensional model to provide a

comprehensive 360-degree view of

customer/enterprise including internal

and external data sources including but

not limited to Financial data, bureau

data, transactional, environmental,

economic, social, demographics and

company data

v. Should have the ability in aggregating

financial information from all possible

financial data resources in India

vi. Should be well versed with all the

Are these customer/enterprise

multidimensional models already built or

would need to be built?

Bidder to include this in proposed

solution

85 91 Appendix-E-1:

DETAILED SCOPE

OF WORK (Section 3)

Section X (Screening)

iii. Image recognition, reading PDF and

other format documents and processing

for verification and validation of

documents

iv. Reading sand analysing various types

of documents like 26AS, Form-16,

Salary Slip, Trade License, CIBIL Report

etc.

v. Platform to have capabilities of fraud

check, AML, credit history, de-dupe

analysis, defaulter/blacklist check, KYC

screening, related party transaction,

Is there an existing blacklist/negative

database available for performing this

check?

Which all fraud checks need to be

included here?

Please confirm if the customer due

diligence will be done by bank and bank

will have it's own KYC process and AML

system?

Bidder to include this in proposed

solution

Page 17 of 21


86 92 Appendix-E-1:

DETAILED SCOPE

OF WORK, 3 (xiii)

Functional Requirement - Integration DMS system to integrate is with Bank’s

existing DMS system or should it be

new? If existing, does it support API

based integration? What kind of

integration is required – API-based, file

The proposed solution needs to have its

own DMS. The documents related to

successful loan applications would be

moved to Bank's DMS.

87 92 Appendix-E-1:

DETAILED SCOPE

OF WORK, 3 (xiii)

Detailed Scope of work Functional

Requirements -

Integration

Integration with Bank systems – Is there

a requirement for single sign-on (SSO)?

If yes, does Bank has API based SSO

Manager to integrate?

The SSO is in scope. The tech process

will be discussed with the successful

bidder and finalised.

88 93 Appendix-E-1:

DETAILED SCOPE

OF WORK (Section 3)

XVI. Credit Assessment Memorandum

(CAM)/ Preliminary Report

i. Generation of CAMs/Preliminary report

based on assessment of loan application

ii. CAM to include project snapshot,

promoter/director details, financial

details and analysis, credit history,

assessed limit details, risk scoring, risk

grading, GST and other details as

required by the bank

Is this only relevant for non-individual

customers?

Are there any sources available

internally to fetch this information?

Solution can be used for individual and

non-individual customers.

Bidder to included this in proposed

solution

89 93 Appendix-E-1:

DETAILED SCOPE

OF WORK, 5. Non-

Functional

Requirements

The FinTech must meet the below SLAs

for ensuring a robust solution for the

Bank's customers on a month-on-month

basis.

Please provide volumetric

information from Corporate and

Commercial Lending Perspective:

1) Active vs concurrent user base

2) No of customers

3) Average number of credit applications

(new cases, annual and interim review)

per month

4) Average number of collaterals per

customer

5) Average number of facilities per

customer

6) Year on Year Growth for above

entities

The estimated leads for transaction

based financing:

i) Year-1: 90,000 - 1,80,000

ii) Year-2: 2,50,000 - 5,00,000

iii) Year-3: 4,50,000 - 9,00,000

The estimated leads for working capital

financing:

i) Year-1: 15,000 - 25,000

ii) Year-2: 50,000 - 85,000

ii) Year-3: 1,00,000 - 1,75,000

The above figures are indicatiove only

for two financial journeys and may be

used only for reference.

For other items, please meke necessary

assumptions.

90 94 Appendix-E-1:

DETAILED SCOPE

OF WORK

Clause 3 point 5

Detailed Scope of Work Functional

Requirement -

Non Functional Requirement

NFR Speed/Performance, Would you

please clarify on this specific

requirement

Please be guided by RFP NFR

requirements

Page 18 of 21


91 94 Appendix-E-1:

DETAILED SCOPE

OF WORK, 3.

Functional

Requirements, v

I. Lending Journey

At least 5 (five) loan journeys up-to

recommendation stage (to begin with)

will be in scope. Future journeys will be

developed on T&M cost basis for which

the vendor will share quotes for various

types of resources.

Request the bank to specify where the T

& M rates need to be quoted and for

which resources

To be discussed with the successful

bidder after Phase 1 launch

92 96 Appendix-E-1:

DETAILED SCOPE

OF WORK,

Other Requirements -

Hosting

Confirm if remote access to the

Dev/UAT/SIT environment via site-to-site

VPN will be provided by Bank to perform

various development, QA, deployment,

issue triage activities?

What is the consideration for DR? Active

VPN will be provided for the approved

resources working remotely.

More information to be provided later.

93 96 Appendix-E-1:

DETAILED SCOPE

OF WORK,


Hosting

Onsite team might need access to

remote source code/version control

system to access source code to triage

issues in Dev/UAT/SIT environment, will

Bank enable such network access?

VPN will be provided for the approved

resources working remotely.

94 96 Appendix-E-1:

DETAILED SCOPE

OF WORK,


Hosting

What’s the current process/tool used for

DB data backup, storage, restoration

and Monitoring? Will the same process

and tools be used and these activities be


successful bidder

95 96 Appendix-E-1:

DETAILED SCOPE

OF WORK,


Hosting

What is the capacity of Cloud

environment that will be made available

for us? Will it have capacity to handle

segregated environments for Dev, Test,

UAT, Pre-prod and Prod considering

Bidder need to share hardware sizing to

meet the required performance levels.

96 96 Appendix-E-1:

DETAILED SCOPE

OF WORK,


Hosting

Since it is an On-prem deployment, are

we supposed to use Bank provided

Firewalls, EPS, DLP, SSL certificates,

WAF, DDoS and SIEM tools?

If yes, can you please list down the

models and names of these tools?


successful bidder

97 96 Appendix-E-1:

DETAILED SCOPE

OF WORK,


Hosting

Please provide us the list of security

controls that will be provided on Bank’s

Cloud environment.


successful bidder

98 97 8 Documentation

The Intellectual Property Rights for the

solution including source code will be

owned by the

Bank.

The solution will be provided with non-

exclusive rights basis. So IPR will

belong to FinTech.


114.

Page 19 of 21


99 97 8 Documentation - Source Code

Ownership

"Since the bank wants a licensed

product which is build and implemented

in the market, the source code and IP

rights of the products cannot be

transferred to the bank. Source code can

be kept in an escrow arrangement to

mitigate the case of delinquency of the

bidder.

Source code and IP rights transfer is

generally applicable when the bank is

looking for a complete custom built turn

The source code related clauses w.r.t. IP

are applicable to SBI related

development.

100 101 Appendix-F:

COMMERCIAL BID

Commercial Bid Please provide the Minimum Guarantee

of transactions / applications per month

or through out the contract tenure for

arriving at the Commercial Bid

Bank will not provide any such

guarantee.

101 101 Appendix-F:

COMMERCIAL BID

Commercial Bid As the commercial bid section is empty,

kindly clarify on the break up on how

many data sources / aggregation per

application may be required to arrive at

the commercial bid for Fintech Services

To be provided by the Bidder. The

bidders with more capability will get

more weightage.

102 101 Appendix-F:

COMMERCIAL BID

Commercial-Bid Table Request the bank to provide different

line items for solution and manpower.

Also since the payment milestones are

w.r.t. implementation and AMC there

should be a similar breakup in the

Please use the revised format published

on the e-tendering website.

103 101 Appendix-F:

Commercial Bid

No of Resources Since all Services / Items are not linked

with resources, description of the 3rd

column of Commercial Bid should be

named as No of Unit.

Please use the revised format published

on the e-tendering website.

104 111 2.2 Definition & Interpretation Since VPN shall be provided, in case on

premise deployment the commercials

shall be different depending upon its

feasibility and requirements

Make Necessary assumptions

105 119 Liquidated Damage &

Penalty

If Service Provider fails to deliver ….... of

total Project cost.

It is requested that there should be a

capping for deduction related to

liquidated damage & penalty. Cumulative

amount of deduction related to liquidated

damage & penalty should be limited to


the existing clause. Respective penalties

for SLAs will applicable during warranty

period in the same manner.

106 i 5 (Schedule of events

table)

Schedule of Events As the clarification raised at the pre bid

will be answered by 27/04/21 latest, and

the final bid submission being the

05/05/21, we would only 5 working days

for final submission and complete the

required documentation. Request for


this clause

Page 20 of 21


107 ii Performance Security

in the form of Bank

Guarantee

Performance Security in form of BG

should be valid for the period of contract

plus three months from the effective

date of the contract.

Kindly confirm that the PBG will be valid

of 3 yrs and 3 months

Please be guided by RFP document

108 ii Schedule of Events Schedule of Events - If deemed

necessary, the Bank may seek

clarifications on any aspect from the

bidder. However, that would not entitle

the bidder to change or cause any

change in the substances of

[ii]

the bid already submitted or the price

quoted. The bidder may be asked to give

presentation for the purpose of

Request you to please provide a

window of minimum 10 days for the

demo / presentation.


this clause as the project is time bound.

109 ii Schedule of Events -

Point no. 10

Tender Fee - ₹20,000 (Rupees Twenty

Thousand only).

SysArc is an MSME registered company,

we request the bank to consider and

exempt the tender fee.

Please be guided by RFP document. No

change is being considered.

110 ii Schedule of Events

(11)

Earnest Money Deposit -45.00 Lakhs

(Rs. Forty-Five Lakh only) EMD should

be in the form of a Bank Guarantee.

SysArc is an MSME registered

Company, as per the RBI guidelines we

request bank to please exempt the EMD

for MSME companies.

Please be guided by RFP document. No

change is being considered.


(11)

Rs. 45 lakhs, EMD should be in the form

of a BG.

In view of recent Central Govt

Notification, it is requested to waive off

EMD submission condition.


the existing clause


(12)

10% of the contract amount. In view of recent Central Govt

Notification, it is requested to reduce the

value of PBG to 3% of contract value.


the existing clause

113 None N/A General What is the average number of loan

initiation transactions expected on a day

and growth trend projections


114 None N/A General What is the average size of attachments

that would be uploaded for each loan

The platform may accept attachments

up to 15 mb in size, however, the vendor

is expected to use industry best

practices and modern compression tools

for optimised solution.

115 None N/A General What could be the average number of

enquiry transactions a day


Page 21 of 21