PRE-PROPOSAL MEETING | 11 DECEMBER 2015 DOWNTOWN DETROIT STREET AND PARKS LANDSCAPING PROGRAM REQUEST FOR PROPOSALS AGENDA 1.INTRODUCTIONS 2.DDP BACKGROUND 3.GEOGRAPHY 4.PROGRAM OBJECTIVES 5.RFP PROCESS 6.QUESTIONS 1. INTRODUCTIONS 2. DDP BACKGROUND Downtown Detroit Partnership, Inc. Nonprofit Directorship Corporation 501(c)(3) - Charitable Downtown Detroit Partnership, Inc. Nonprofit Directorship Corporation 501(c)(3) - Charitable Detroit Downtown, Inc. Nonprofit Directorship Corporation 501(c)(4) Civic Detroit Downtown, Inc. Nonprofit Directorship Corporation 501(c)(4) Civic Downtown Detroit Business Improvement Zone Public Body Corporate Downtown Detroit Business Improvement Zone Public Body Corporate Contract with Affiliate of ORGANIZATION STRUCTURE PROJECTS CLEAN AND HOSPITALITY AMBASSADORS PROJECTS Litter patrols Trash receptacle tending CLEAN AND HOSPITALITY AMBASSADORS PROJECTS Pressure washing Graffiti and sticker removal CLEAN AND HOSPITALITY AMBASSADORS PROJECTS Mechanical Sweeping On-call services CLEAN AND HOSPITALITY AMBASSADORS PROJECTS Hospitality Stakeholder Engagement CLEAN AND HOSPITALITY AMBASSADORS PROJECTS STREET LANDSCAPING PROJECTS STREET LANDSCAPING Tree wrap lights New l ight pole ornaments PROJECTS WINTER-SEASON LIGHTING Insert map of holiday lighting locations Light pole ornaments BIZ Area Washington Madison Broadway Jefferson Woodward Tree wrap lights PROJECTS WINTER-SEASON LIGHTING 3. GEOGRAPHY DOWNTOWN DETROIT BIZ Approved in April 2014 $4M annual assessment Funds supplementary services, including: Cleaning & hospitality Landscaping & streetscape Marketing & communications DOWNTOWN DETROIT BIZ 4. OBJECTIVES 1.Physically attractive downtown 2.Welcoming atmosphere with friendly ambassadors who are highly visible and knowledgeable 3.Excellent customer service 4.Employment opportunities for Detroit residents, including those with barriers to employment 5.Reliable reporting that demonstrates value 6.A trusted resource for DDP and other organizations 7.Prudent stewardship of BIZ assessment revenues 8.Implementation of environmentally sustainable practices 9.Service deployment in an expert and professional manner GUIDING PRINCIPLES FOR VENDOR SELECTION 1.BASE LEVEL EXPERIENCE Experience delivering high quality cleaning services and hospitality ambassador programs in public/ private pedestrian environments similar to Downtown Detroit 2.DETROIT FOCUS Experience and/or commitment to buy local, employ Detroit residents and utilize training programs targeted to those with barriers to employment 3.CUSTOMER SERVICE FOCUS High-level customer service/teamwork focus and effective service measurement/feedback system 4.COST EFFECTIVENESS Demonstrated ability to deliver high quality services in a cost competitive manner 5.INNOVATION & FLEXIBILITY Utilize national best practices; flexibility to respond to evolving client requirements 5. RFP PROCESS A. Stage One: Qualifications proposals Pre-proposal meetingDec 11 Stage 1 submissions dueDec 18 B. Stage Two: Program and financial proposals Issue notice to Short Listed RespondentsJan 4 Stage 2 submissions dueFeb 5 Contract execution with selected vendorMar 1 C. ImplementationMarch 5. RFP PROCESS ONE VENDOR/VENDOR TEAM 6. QUESTIONS DDP WILL: Distribute list of all interested firms to everyone. Compile all questions and answers in one document. All questions are due by the end of the day TODAY. to all interested firms all Q+A by Monday, Dec 14.