Premier Partner: Supported by: Produced by: … SAP Plant...Premier Partner: Supported by: Produced by: ... >100 companies using SAP for Plant Maintenance and Asset ... Defining and

1 22 - 24 November 2010 Jupiters Hotel Gold Coast, Australia

Produced by:Premier Partner: Supported by:

3 2 www.masteringsap.com/pm

Hot Topics>100 companies using SAP for Plant Maintenance and Asset Management have collaborated to create the program around these specific hot topics

Meet the Keynote and Visiting International SpeakersLed by SAP AG’s (Germany) VP for EAM Solutions, Dr Achim Krüger, this year’s line-up includes Dow Corning Corporation (USA), Nexen, Inc. (Canada), Hydro One Networks Inc. (Canada) and SAP Netherlands

Three-Day Program OverviewYour double-page guide to 39 presentations, workshops and sessions in six tracks over three days

View All AbstractsEvery abstract from every company: their tips & tricks, solutions & challenges plus key information on current SAP release and original go-live dates

Applying Core SAP Functionality - Maintenance Processing Objects WorkshopA toolkit of ideas, tips and tricks for users to gain a better understanding and get the most from this SAP functionality in its set-up and day-to-day usage

Master Classes with SAP Workshop - Dive Deep to Get the Information You NeedFour master classes led by SAP experts focussing on five key topics: Multi-Resource Scheduling, Shift Logs and Inspection Rounds, Linear Asset Management, Operation Level Costing and User Interfaces

Using Core SAP ERP to Balance Demand and Supply WorkshopSee SAP’s integration at work and discover how you are impacted by your supply departments and how you impact them. Armed with this visibility, you can make sure you get what you need, when you need it!

Plant Maintenance Blue Print for Master Data Workshop Learn and understand core SAP Master Data setup options for manufacturing plant equipment to support Enterprise Asset Management initiatives

Ten Compelling Reasons to AttendGet information you won’t get anywhere else, develop professionally and personally and tap into the collective wisdom of fourteen years of community and connectedness. Someone in this community has the answer to your most pressing business or technical challenge!

PartnersSelected maintenance and reliability partners who understand the business of organisations using SAP and are serious about helping you make the smartest business and IT investments

RegistrationRegister online, via email or fax, or over the phone. Take note of the special early bird and group booking rates

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Contents

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Master Data Management

Getting the master data right and keeping it right over time is recognised as one of the keys to effective maintenance system design and is the only way to ensure integrity and accuracy. Identifying processes for master data creation; learn from the trials and tribulations of improving data; centralised vs. distributed data ownership; achieving and auditing quality master data; identifying what is standard in SAP and the other tools available; defining and maintaining data standards and consistency; maintaining data security and protection measures; checking and validating changes in master data; analysing data from high level KPIs right through to individual data sets

Engaging & Training Your Workforce

While the need for training has always been recognised as part of go-lives of new systems, there is now a strong recognition that training is an ongoing need, whether to maintain engagement, handle new people coming into roles, or as part of upgrades or system changes. Identifying the training tools integrated into SAP; SAP training methods - examining the good and the bad of the various methods; identifying training needs and delivery methods; deciding who is responsible for training and what methods should be employed; effectively tracking skills against positions; evaluating transaction vs. process training; implementing ongoing training as people and roles change (turnover and promotion); providing continuous training as users evolve and mature; implementing new change management techniques; techniques to overcome resistance; producing effective transition; tips which lower productivity during change

Maintenance Scheduling

Effective work scheduling is obviously critical to effective work management and execution. In recent years graphical scheduling tools have become available within SAP, joining the suite of available third party tools. Whichever tool you use, effective scheduling and capacity planning remains a huge challenge, embracing both the system capability and the business processes used. The planning and scheduling process; evaluating the various scheduling tools; understanding the features and capabilities of Multi Resource Scheduling (MRS); successfully leveraging the Explorer Analytics tool; how to ensure finance and maintenance teams can achieve common goals; understand the effective solutions for interfacing SAP; integrating with other departments for visibility of skills; using graphical scheduling tools

Maintenance Plans & Measurements

Driving the reduction in maintenance costs while increasing plant reliability has produced a strong interest in the development and optimisation of preventive maintenance schedules and the utilisation of plant measurements as part of this optimisation. SAP has a powerful but complex suite of capabilities which can be daunting to understand and apply. The available types of maintenance plans and their features and capabilities; standardising on just one type of maintenance plan; establishing measurement points; producing sophisticated maintenance strategies; applying time and counter based planning strategies; establishing and delivering the best maintenance plan for your organisation; ensuring effective measurements are made and recorded to form the basis of your maintenance plan

PM-MM Interface

The interface between plant maintenance and stores/purchasing is inherently very close and the functionality is tightly integrated in SAP. However, managing it all in a practical sense in the real world remains a challenge, leaving an area of huge potential improvement and efficiency untapped. How do you get it all flowing smoothly and ensure you are managing your materials and not the other way around? Spares control and management of engineering inventory; integrated business processes between maintenance/stores/purchasing; improving inventory and procurements processes; job lots and assembly kits; material criticality; getting the most from BOMs

Document Management Systems

Attaching and printing documents such as drawings, work packs and manuals to SAP is critical and is increasingly becoming a statutory requirement. It enables organisations to provide a complete overview of a job, OH&S information, illustrations and a whole array of important information. The person performing the task must have all the tools to get the job done effectively. Defining and managing a document management system; printing work orders with associated documents; evaluations of the third party options available such as SEAL, Prometheus and Snatcher; successfully creating available DMS functionality; creating versions of documents; creating task list documents from existing orders; storing and searching documents; bulk printing and how to reap the benefits; documents and their relationship with the portal; reporting around documents and their usage/linkage

Rotables & Repairables

Lifecycle management of rotables and repairables is a key business process for many industries, but is inherently very labour intensive. While it can be achieved in numerous ways to meet the varying needs and sophistication of various businesses, it always requires consideration and integration of maintenance/stores/purchasing/financials (valuations) to be successful. This indicates that a successful rotables and repairables process will be the product of good process design, selection of appropriate functionality and effective change management. Managing rotables and repairables in SAP; what are the processes available?; rotable and repairable data configuration; deciding what to track and the value of tracking them; using variant configuration to perform task applicability; rotables and repairables maintenance planning; tracking individual performance and history of plant items; using Electronic Work Instruction and subcontractors for maintenance execution; rotable valuation

Utilising the Portal

SAP portal opens the possibility of a single user interface into your whole business, with simplification and targeting of the user interaction. Whether for managers seeking summary information, analysts seeking detailed data, or shop floor personnel seeking simplicity, portals can offer a common and powerful window on SAP and your whole business. The benefits from a well implemented portal; developing an intuitive portal with wizards; migrating tasks to the portal to create a one-stop shop; utilising portals to raise work requests, delivering reports and entering data of relevance to plant maintenance; tracking competencies and skills against positions

Contract Management

SAP capability to handle contractor work; SAP service management functionality; confirmations for contractors vs. service management; meeting commercial requirements while maintaining the integrity of operational and maintenance information; establishing touch points, benchmarks and interfaces; capturing hours and costs of external contractors and materials; reporting services; linking services to man-hours

Mobility

Mobile computing brings SAP to the people, placing SAP solutions in the hands of the workforce at the job location. This opens tremendous possibilities for integration of SAP into real-time business processes, providing up-to-the-minute updates on work over its lifecycle and tie-ins to other SAP processes (such as stores and purchasing). But an effective mobile solution is not something achieved without significant effort involving technology selection, business process design and change management. What has been achieved in real businesses?; impacts on usability and data integrity; benefits for plant environment and not just a distributed environment (such as utilities); integrating with supporting systems via SAP; analysis of the benefits from documentation, photographic records, spatial information and geographic positioning; selection of field devices and their durability

Reporting & Analysis

Growing business sophistication and data volumes are driving the need for analytical tools to report and control works and asset management outcomes. The standard SAP tools available in SAP Business Intelligence are increasingly being considered for this purpose and their use in the plant maintenance area, alongside the traditional reports. The SAP Business Intelligence Strategy; roles and capability of SAP Business Warehouse (BW) and SAP BusinessObjects (BOBJ); examining what standard reporting is available in SAP; evaluating the effectiveness of reporting tools and deciding how they achieve the best outcomes; enlisting graphical presentations for enhanced reporting effectiveness; integrating reports to support the overall business process; compliance reporting; asset performance reporting

Condition Assessment

Using a condition assessment process to identify problems in advance of failure; what is possible in SAP - what is the capability and processes supported?; recording data and tracking responses for a condition monitoring program

Geospatial

Representing your assets spatially or graphically; solutions available; integrating the data and processes across the GIS and SAP to produce one integrated interface; the benefits of using web based technologies for asset visualisation and data integration; spacial and geographic information in mobile solutions

Hot Topics

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Vice President, EAM Solutions, SAP AG (Germany)Achim Krüger started his career as an officer with the German Air Force where he held several positions in helicopter and transport aircraft maintenance as well as systems engineering. Joining SAP Germany in 2002, Achim first served as a consultant before establishing the SAP Defense & Security Industry Portfolio at SAP AG. After several other duties in Solution Management and Development, Achim is now a Vice President for SAP’s solutions in the area of Enterprise Asset Management. Achim obtained a Diploma in Aerospace Engineering from the University of the Federal Armed Forces in Munich as well as a Diploma in Economics from the University of Hagen.

Asset Management & Integrity Team Leader, Dow Corning Corporation (USA)Alex Lackner holds a mechanical engineering B.S. from Michigan Technological University. He has ten years of experience working in various Project Management, Reliability Engineering and Manufacturing Engineering positions within Dow Corning. Alex is currently the Team Leader of the Enterprise Asset Management and Integrity (NDT Inspection) departments at Dow Corning’s Carrollton, Kentucky manufacturing plant. He is also leading a number of Six Sigma Blackbelt projects that focus on the optimisation, implementation and data accuracy of the SAP Plant Maintenance and Materials Management (MROS) modules.

Business Analyst, Nexen, Inc. (Canada)Norm Poynter specialises in SAP PM along with integration to engineering and plant process systems. For the past 13 years he has been involved in continuous improvement, best practices, plant turnarounds, re-engineering, process improvements, process safety development and implementation projects. Norm has held technical and functional roles with Agrium, NOVA Chemicals, DuPont, Canexus and Nexen Inc. and Marathon Oil. Today, Norm focuses on Knowledge Execution Management and Asset Information Management Systems and the enabling of standardisation, consistency and productivity through better use of grass root technologies like SAP.

Product Manager Enterprise Asset, Customer Service, Facility and IT Asset Management, SAP Nederland B.V (Netherlands)Pieter van Daal studied Mechanical Engineering at the Technical University Eindhoven and graduated in 1980 in Maintenance Management and Maintenance Technology. Since 1980, Pieter has worked for DSM in various roles, including Project Lead and Information Manager of DSM’s Utilities division. In 1989 Pieter switched to SAP and has worked in a variety of roles in the aforementioned functional areas. From 1996 to 1999, Pieter worked for PDM, an engineering company specialising in plant performance management. At PDM, Pieter was manager of the Business Unit Systems delivering SAP consultancy in the areas of Enterprise Asset Management and Customer Service.

Manager - Asset Stewardship, Hydro One Networks Inc. (Canada)Kim McArthur has been an employee of Hydro One Networks Inc. for over 30 years. Kim began his career in nuclear operations prior to transferring to transmission and hydroelectric generation. Following the success of the training facility for the amalgamated operations centre, Kim moved into the role of Change Management Lead for Hydro One’s initial SAP solution. In his current role as Manager of Asset Stewardship, Kim uses his varied business experience to recommend and develop value realisation opportunities utilising Hydro One’s enterprise tool set and the framework of the Publicly Available Specification (PAS) 55 for Asset Management.

Solution Manager, SAP AG (Germany)Dean Fitt is a Solution Manager in the Manufacturing Industries sector at SAP AG, specialising in Enterprise Asset Management (EAM). Dean is based at SAP Global Headquarters in Walldorf, Germany. Dean joined SAP in 1998 as a Plant Maintenance (PM) Consultant with SAP Africa, before moving to Germany in 2001. Before joining SAP, Dean worked for another ERP vendor where he worked as a Maintenance Consultant implementing their maintenance management system for customers in southern Africa and in the UK.

Director, KurMeta Group (Canada)Paul Kurchina is an Information Technology visionary and a leader in leveraging applications and technologies. He has worked in a variety of roles at Ontario Hydro, PriceWaterhouseCoopers and TransAlta. Paul is a frequent speaker at Enterprise Asset Management and Utility events around the world. He was a former chair of ASUG’s Plant Maintenance Special Interest Group and currently chairs the Enterprise Architecture Community. Paul now runs KurMeta Group, an IT ecosystem development practice. He has co-authored three books; his most recent book is titled, “In Pursuit of the Perfect Plant, A Business and Technical Guide”.

Special Guest Speaker: Somewhere Between the Horn of Africa and Hell!!An Aussie bloke, Nigel was born in country NSW. In August 2008, Nigel travelled to Somalia with a Canadian journalist to cover the humanitarian and food crises, the ongoing conflict and drought that have ravaged Somalia for nearly 20 years. Four days into his trip Nigel was taken captive. For the next 13 months he was held in isolation, in a room 3x5 meters and often in the dark. Nigel Brennan tells his amazing story of survival, resilience and hope. He is testament to the strength of the human spirit.

Meet the Keynote & International Speakers

Paul Kurchina

Dean Fitt

Dr Achim Krüger

Alex Lackner

Nigel Brennan

Norm Poynter

Pieter van Daal

Kim McArthur



Conference OverviewSunday Evening JumpStart

Using “Mastering SAP Plant Maintenance” and the Community to Make the Most Out of Your SAP InvestmentLed by: John Dwyer - Conference Advisory Committee Chair and National Solution Leader (EAM), Oxygen Business Solutions

18.00

Tuesday Conference Day Two

Arrival Tea & Coffee/Exhibition Viewing08.30

Wednesday WorkshopsWorkshop 1: Applying Core SAP Functionality - Maintenance Processing ObjectsFacilitated by: John Dwyer - Conference Advisory Committee Chair and National Solution Leader (EAM), Oxygen Business Solutions

Workshop 2: Master Classes with SAP - Dive Deep to Get the Information You NeedFacilitated by: Andrew Barnard - Solution Architect, AssetCentric Pty Ltd

Workshop 3: Using Core SAP ERP to Balance Demand and Supply: You Have the Tools, It’s Time to Use Them!Facilitated by: Steven Freemantle - Associate Partner & Pieter Stoltz - Business Maturity Consultant, Reveal Corporation, Inc. (South Africa)

Workshop 4: Plant Maintenance Blue Print for Master Data Facilitated by: Norm Poytner - Business Analyst, Nexen, Inc. (Canada)

08.30

09.00

Morning Tea & Coffee/Exhibition Viewing

TRACK A

Process Safety Information - Integrating to SAPNorm Poynter - Business Analyst, Nexen, Inc. (Canada)

SAP Helps Drive Safety for Plant Maintenance at TomagoChristine Cameron - IT Manager, Tomago Aluminium Company Pty Ltd

Sneaking in the Back Door - Covert Change Management Kim McArthur - Manager - Asset Stewardship, Hydro One Networks Inc. (Canada)

09.50

10.30

11.25

TRACK B

Second Generation Mobile Computing - Smart FeaturesGreg Rimmer - Process Manager, Plant Maintenance & Mobile Computing, Water Corporation of WA

Linear Asset Management and Operation Account Assignment with SAP EAMDean Fitt - Solution Manager, SAP AG (Germany)

Calibration - a Hidden TreasureRob Graham - SAP PM Business Lead, OneSteel Limited

TRACK C

The Master Data Groundhog DayStephen Crampton - Vice President Asia Pacific & South Africa, NRX Global Inc.

Making the Impossible Possible - Integrating Plant Maintenance with Document Management SystemJohan van Niekerk - Senior SAP Consultant Plant Maintenance, IBM Pty Ltd

Monitoring Your Maintenance Supply Chain: Making Sure You Get What You Need, When You Need It! Steven Freemantle - Associate Partner, Reveal, Inc. (South Africa)

Lunch/Exhibition Viewing

Afternoon Tea & Coffee/Exhibition Viewing

Mastering SAP Plant Maintenance Conference Close

Portals, Wizards and Dr. Who - How to Battle the SAP Daleks!Phillip Tirabosco - Maintenance Process Owner, Woodside Energy Limited

From Nothing to a Leading Edge Integrated Platform - Using SAP Customised Functionality Brent Panting - Manager, Infrastructure Projects Team, Queensland Health

Closing Keynote Presentation: Accurate Master Data - the Foundation for Effective Asset ManagementAlex Lackner - Asset Management & Integrity Team Leader, Dow Corning Corporation (USA)

12.15

15.00

16.45

13.15

14.10

15.30

Smart Master Data - Reducing the Burden on Users and Improving Data QualityJohn Johnson - Business Analyst, Maintenance & Replacement Planning, EnergyAustralia

An Insider’s View to Contract Management Mark Young - Senior Systems Specialist, UGL Resources

Managing Materials: Materials Management - Who’s Managing Who! Duncan Mills - Solution Architect, SAP Australia Pty Ltd

Implementation of a Maintenance Strategy into SAP Plant MaintenancePieter van Daal - Product Manager Enterprise Asset, Customer Service, Facility and IT Asset Management, SAP Nederland B.V (Netherlands)

Monday Conference Day OneRegistration/Arrival Tea & Coffee/Exhibition Viewing

Conference Opening and Chairperson’s Welcome


Keynote Presentation: Applied Social Networking for the Maintenance Guy or GalPaul Kurchina - Director, KurMeta Group (Canada)

Guest Keynote Presentation: Nigel Brennan - Somewhere Between the Horn of Africa and Hell!!

Mastering SAP Plant Maintenance Community Networking Drinks & BBQ Sponsored by Maintenance Systems Solutions (MSS)

TRACK A

Are You the Master of Your Data - The Evolution of PM Master Data at CS Energy Bruce Garratt - Asset Strategy Specialist, CS Energy Limited

SAP Analytics and Reporting - New Tools to Support Asset ManagementDean Fitt - Solution Manager, SAP AG (Germany)

The Hidden Value in EAM - A System for Asset StewardshipKim McArthur - Manager - Asset Stewardship, Hydro One Networks Inc. (Canada)

Opening Keynote Presentation: Innovations 2010 and the Roadmap for the Future!!Dr Achim Krüger - Vice President, EAM Solutions, SAP AG (Germany)

08.00

08.35

16.30

16.45

17.45

11.30

12.25

09.00

10.05 TRACK B

Show Me How You Measure Me, I’ll Show You How I’ll PerformDirk Vermooten - Manager Engineering Manufacturing & Clive Young - SAP PM Business Leader, OneSteel Whyalla Steelworks

Implementing a Single Estimating Package - Oh Yeah, You Can Now Add Productivity MeasurementCraig Kowalick - SAP Architect - Functional, ETSA Utilities Pty Ltd

Using Standard SAP for Maintenance Planning & Scheduling Across 40 Facilities NationallyGreg Smith - ESG SAP Administration, Engineering Services Group, Australia Post

TRACK C

Training & Documentation for Dummies - SAP Training & DevelopmentClare Brown - SAP Support Manager, Maintenance Systems Solutions Pty Ltd

Empowering Planners with SAP PM SolutionsRandy Linzel - Director Customer Success, Prometheus Group (USA)

SAP ERP’s Services Procurement Monitor: Identifying Bottlenecks in Your Services Demand, Supply and Execution ProcessPieter Stoltz - Business Maturity Consultant, Reveal, Inc. (South Africa)

Lunch/Exhibition Viewing


Optimise Your Technician’s Capacity Utilisation with SAP Multi Resource SchedulingPieter van Daal - Product Manager Enterprise Asset, Customer Service, Facility and IT Asset Management, SAP Nederland B.V (Netherlands)

Materials Staging for Shutdowns: A Journey from Post-it® Notes to AutomationAlex Lackner - Asset Management & Integrity Team Leader, Dow Corning Corporation (USA)

13.15

16.00

14.15

15.10

Visualising Maintenance Data in a Contemporary Web Mapping EnvironmentBen Ingram - Principal Systems Administrator, Queensland Health

Providing Support for Condition Based MaintenanceAndrew Barnard - Architect, AssetCentric Pty Ltd

Easy Rotable and Repairable Management with SAPChris Dippenaar - Solution Architect, HCL AXON Solutions Pty Ltd

Making Better Asset Management Strategies, Making Bottom Line ImpactsDavid Leonard - Project Director - Asia Pacific & South Africa, Meridium Australia Pty Ltd

10.55


TRACK A TRACK B TRACK C

Sunday 21st NovemberPre-Conference JumpStart Session: Using “Mastering SAP Plant Maintenance” and the Community to Make the Most Out of Your SAP Investment

Mastering SAP Plant Maintenance is not just a conference. It is access to a vibrant and knowledgeable community of Maintenance, Support and IT and people who rely on SAP as a critical enabler in their organisations.

This session is designed for companies and individuals new to SAP (or new to the PM/EAM module). It will provide you with guidelines, tips and tricks about how best to utilise your three days so as to get the best possible return on your conference investment. Led by the Chairman of the Conference Advisory Team, the session will give you an overview to SAP PM and then point you towards specifics in the program so that you can:

• Leave with real solutions to business and technical problems

• Hear what to do (and what not to do!) from other customers

• Identify implementation tips and tricks

• Review and select solutions and services from SAP PM Partners

• Get access to local and global SAP product experts

• Become part of a long lasting network for ongoing advice and knowledge

Led by: John Dwyer - Conference Advisory Committee Chair and National Solution Leader (EAM), Oxygen Business Solutions

18.00

SAP Analytics and Reporting - New Tools to Support Asset Management

The SAP Business Intelligence strategy has expanded with the acquisition of Business Objects. This presentation, which includes a live demonstration, will focus on some of the new tools that are now available and will show you how they could be used to support asset management.

One of the featured solutions will be BOBJ Explorer, which combines the searching ease of Google with analytic capabilities.

• Learn about the new reporting tools

• See how the Explorer Analytics tool can be leveraged

• The SAP path forward on reporting

Dean Fitt - Solution Manager, SAP AG (Germany)

12.25 Implementing a Single Estimating Package- Oh Yeah, You Can Now Add Productivity Measurement

Since the implementation of SAP in ETSA, many of the departments have developed various estimating packages for customer quoting and construction work. This lead to occasions of repeated estimates and the use of different cost libraries for the same job. To overcome the inefficiencies of the process and the use of a single estimating package the REALEst (Rationalisation of Existing Applications and Libraries for Estimating) project was created.

As the REALEst project progressed, ETSA also had a requirement for improved field productivity reporting at a task level where productivity was currently only at the job level.

• The key estimating requirements

• Eeek! They now want productivity measurement

• What task type reporting was required?

• Best of breed vs. standard SAP vs. custom SAP development

• The final estimating solution

• Reflecting productivity task types in estimating

• Reporting productivity in BI

• Where to from here?

Craig Kowalick - SAP Architect - Functional, ETSA Utilities Pty LtdSAP release: ECC 6.0Original go-live date: December 1997

Empowering Planners with SAP PM Solutions

Overcoming some of the useability issues of SAP Plant Maintenance is still a major source of pain for many planners and maintenance staff. Having the ability to create weekly and turnaround schedules graphically is just one of the many benefits which can be realised, enabling your plant maintenance staff to concentrate on their real jobs. Prometheus Group has broken through the ease of use barrier with a solution certified by SAP, fully integrated into SAP and with no additional hardware or interfaces. Now the promise of one easy to use system for all users is delivered. This presentation will show basic functionality as well as highlight new features.

• Create weekly and turnaround schedules graphically

• Level workload in PM to a percentage of work centre capacity

• Use split assignments to split one operation with multiple assignments and days

• Prepare schedules and work packages, purchase order packs in PDF format to easily print and/or distribute

• Update order and operation status etc en masse vs. one at a time

• Create task lists from existing orders

• Chart weekly schedule compliance without a spreadsheet

• On-line demonstration will show the available functionality within the SAP Plant Maintenance module

Randy Linzel - Director Customer Success, Prometheus Group (USA)

Lunch/Exhibition Viewing13.15

Monday 22nd November


Registration/Arrival Tea & Coffee/Exhibition Viewing

Conference Opening and Chairperson’s Welcome

08.00

08.35

09.00

10.55

The Hidden Value in EAM - A System for Asset Stewardship

Hydro One Networks Inc., since implementing EAM, have corroborated the predicted value realisation in their investment. Their shareholders mandate that their assets be utilised with the highest rate of return from its capital expenditure; while ensuring compliance with environmental and safety guidelines.

Hydro One Networks Inc. have found untapped value in solidifying their System of Asset Stewardship framework based upon compliance with a specification from British Standards Institute and Institute of Asset Management, “Publicly Available Specification 55” or “PAS 55”. PAS 55 points to 28 areas of “good practice” in asset management, the importance of seamless interaction and communication within a varied organisation.

• What is PAS 55 and how does it assist in identifying value?

• What role did EAM play in realising value?

• What methodology is used to identify value within and surrounding EAM?

• What was the predicted value in EAM investment?

Kim McArthur - Manager - Asset Stewardship, Hydro One Networks Inc. (Canada)SAP release: ECC 6.0Original go-live date: June 2008

Using Standard SAP for Maintenance Planning & Scheduling Across 40 Facilities Nationally

Australia Post Engineering Department’s commitment to implement SAP’s powerful suite of applications as its primary maintenance management and reporting tool has not gone without its fair share of problems, resistance and its benefits. Ultimately the solution has met the business’ requirements. Hear how Australia Post has applied SAP’s “out of the box” maintenance solution, focusing on time and counter based maintenance strategies, work order creation, allocation, reporting and modifications.

• Application of time and counter based maintenance planning strategies

• SAP PM task, material and contractor management

• SAP PM order release and allocation requirements

• SAP PM Master Data - functionality, configuration and administration

• Maintenance plan reporting

Learn how SAP PM functionality is linked when delivering a SAP-centric PM solution and what lessons Australia Post have learned.

Greg Smith - ESG SAP Administration, Engineering Services Group, Australia PostSAP release: ERP 6.6Original go-live date: September 1996

SAP ERP’s Services Procurement Monitor: Identifying Bottlenecks in Your Services Demand, Supply and Execution Process

Are you getting the services you need, when you need them? Can you monitor completion of planned or unplanned services? Do you wrestle with recording and referencing the scope of work? Are you able to effectively control your services spend? Do you procure project or maintenance services using “free-text” functionality? Are you paying suppliers too much, too little or not at all?

This session offers mechanisms to identify and address these challenges - all using the standard SAP ERP functionality you’ve already bought and paid for. Learn how to use SAP ERP’s services functionality to monitor performance from the need (planned or unplanned), to the supply, to the completion approval and payment of suppliers.

Uncover ways to use standard functionality to uncover bottlenecks in your services supply process. See how to measure and analyse these exceptions in order to identify weaknesses and areas for improvement. Learn how SAP supports the setting and monitoring of KPIs as a way to measure performance improvements at an organisational and individual level. Come away prepared to derive greater value from your SAP ERP system in order to optimise services procurement.

Pieter Stoltz - Business Maturity Consultant, Reveal, Inc. (South Africa)

11.30



Are You the Master of Your Data - The Evolution of PM Master Data at CS Energy

CS Energy’s assets have grown significantly over the last 10 years and the understanding of the importance of PM Master Data has improved considerably since implementing SAP in 1999. Last year CS Energy embarked on a three year Asset Management Improvement Project which encompasses change in almost every aspect of the business. Phase one was all about ‘Back To Basics’ and it was recognised that one of the first steps along the improvement journey was to change the quality of their PM Master Data.

• Asset Management - where PM Master Data fits into the bigger picture

• Setting the standard - establishment of company-wide standards for PM Master Data

• The cleansing process - the trials and tribulations of bringing PM Master Data up to scratch

• The benefits - improved history, reporting, efficiency and asset performance

• What’s next? - protecting and supporting PM Master Data across the business

Bruce Garratt - Asset Strategy Specialist, CS Energy LimitedSAP release: ECC 6.0Original go-live date: July 1999

10.05 Show Me How You Measure Me, I’ll Show You How I’ll Perform

Without a work management measure you don’t know where you are or how you can improve.

Take a journey along the road from compliance chaos to sustainable and measurable compliance improvement. See how OneSteel Whyalla Steelworks used a combination of measurements and incentives to improve scheduled PM compliance.

• How to use SAP BW to measure compliance performance

• The good, the bad and the ugly of adopting a BW compliance measure

• How to involve your PM workforce from Trades to Managers to improve compliance

• What was measured and why?

• Key drivers and the work management model

• How far OneSteel Whyalla Steelworks has come and what’s next?

Dirk Vermooten - Manager Engineering Manufacturing & Clive Young - SAP PM Business Leader, OneSteel Whyalla SteelworksSAP release: ECC 6.0 Original go-live date: July 2008

Training & Documentation for Dummies - SAP Training & Development

With the rude awakening we have just had within our market, the first thing that companies downsize is their support services. Within a company that runs a CMMS, this usually means the training and documentation department.

Businesses are now getting back on their feet and need to start looking to the future. This session will help beginners or people new to training by providing workable simple solutions. It will help to identify training needs, develop training packages and integrate SAP training and business activities.

• Staff involvement and identifying training needs

• Developing training packages

• Commitment to training

• Techniques and tools within one course

• SAP quick wins and tips

Clare Brown - SAP Support Manager, Maintenance Systems Solutions Pty Ltd

Opening Keynote Presentation: Innovations 2010 and the Roadmap for the Future!!

Many companies are still facing challenging times, dealing with uncertain markets, globalised competition and new sustainability goals needing to be met. Managing the performance of assets is getting more and more important, especially in industries where a large amount of capital is being invested in plants and equipment.

However, the focus is no longer only on costs. It is not possible to sweat the asset by reducing planned downtimes for example - while at the same time cutting costs on maintenance and regarding your people as “the necessary evil”. Quite the contrary, Enterprise Asset Management (EAM) today is closely linked to the company’s performance and risk.

This presentation will cover both the new capabilities that are being delivered with software releases in 2010 and the next steps of SAP’s way forward. Besides improving core plant maintenance functionality, the vision comprises leveraging rich information that resides in the company’s IT platform for effectively influencing the return on assets.

• New solutions in 2010 as the basis for delivering on SAP’s EAM vision

• Evolving from Asset Analytics to Asset Performance Management

• Decreasing total cost of implementation

• Improving the user experience from shop floor to top floor

Dr Achim Krüger - Vice President, EAM Solutions, SAP AG (Germany)



Tuesday 23rd November


Arrival Tea & Coffee/Exhibition Viewing

09.50

08.30

Optimise Your Technician’s Capacity Utilisation with SAP Multi Resource Scheduling

Research has shown that technicians are available to work on the execution of maintenance jobs for only 50% of their work time. Developed with maintenance schedulers SAP Multi Resource Scheduling (SAP MRS) appears to be the one and only integrated SAP solution bringing demands (SAP PM Work Orders) and resources (SAP Human Capital Management SAP HCM) together.

• Scheduling maintenance activities in an SAP world

• SAP MRS as the integrated connection between SAP PM and SAP HCM

• Master data, configuration of SAP PM as well as SAP HCM to enable the deployment of SAP MRS

• The Scheduler’s Workplace

• The typical approach of an SAP MRS implementation project

Implementation of SAP MRS links PM to HCM will improve the technician’s productivity up to 20%, reduces their overtime by up to 20%, improves a scheduler’s productivity by up to 50% and reduces 3rd party spend contracting by up to 20%!

Pieter van Daal - Product Manager Enterprise Asset, Customer Service, Facility and IT Asset Management, SAP Nederland B.V (Netherlands)

Materials Staging for Shutdowns: A Journey from Post-it® Notes to Automation

This presentation demonstrates a way of taking an unsuccessfully implemented SAP Plant Maintenance system to one that will become truly automated for the purchase and staging of materials for shutdown maintenance without relying on old quotes and Post-it® Notes.

• Past workflows for getting materials for shutdowns

• Why the automated functionality of SAP was not being used

• Fixing master data, BOM creation and manual processing to automate material ordering

• Parts arrival to staging in the warehouse

• Creation of the KIOSK assisted MROS inventory accuracy for unplanned work

Alex Lackner - Asset Management & Integrity Team Leader, Dow Corning Corporation (USA)

SAP release: ECC 6.0Original go-live date: October 1998

14.15

15.10

Visualising Maintenance Data in a Contemporary Web Mapping Environment

Working within an asset management environment and having to deal with datasets not currently supported within PM led Queensland Health to investigate options of integrating data. Areas of the business were accessing data from various systems and entities from both within and outside of the business and not always getting the same answers.

How could they move towards a single point of truth and bring together the large array of datasets currently being accessed and utilised by the business? The Asset Management Services Unit at Queensland Health has now completed a “Proof of Concept” project to demonstrate the benefits of integrating data through a Geospatial System.

• The data access conundrum, how to integrate it all

• The journey of the “Proof of Concept” project

• Utilisation of data extractions, Google Maps, MapGuide Enterprise and Oracle Spatial 11G

• Demonstration of the Web Mapping Environment with maintenance datasets

• Where to from here - learnings, what’s possible and future directions

Ben Ingram - Principal Systems Administrator, Queensland Health

SAP release: 4.6B Original go-live date: June 2005

Providing Support for Condition Based Maintenance

This presentation demonstrates a solution to successfully implement condition based maintenance programs in SAP.

By associating maintenance actions with pre-defined reading levels, limits or events, maintenance actions are triggered as actual readings or events are received.

• A brief background to condition based maintenance

• How to define alarms and subsequent maintenance actions in the system

• How to review and analyse measurements

• Demonstration of the functionality

Andrew Barnard - Architect, AssetCentric Pty Ltd

Easy Rotable and Repairable Management with SAP

Find out how SAP functional elements are used in orchestra to represent, plan, execute and manage a holistic rotable and repairable management solution.

This presentation will provide conceptual solutions to business requirements at any organisation which needs to manage rotable and repairable configuration, plan and execute work on such equipment. Enterprise Asset Management should not be ‘a big black hole’ into which money is poured and if assets are managed in a controlled and transparent fashion, they can be applied productively.

• Rotable and repairable data representation

• Configuration control

• Using variant configuration to perform allowed vs. actual configuration checks

• Production engineering of maintenance tasks

• Hierarchical and executable task list usage

• BOM integration

• Using variant configuration to perform task applicability

• Rotable and repairable maintenance planning using an Inspector’s Workbench

• Rotable and repairable maintenance execution

• Using an Electronic Work Instruction

• Using subcontracting

• Rotable and repairable induction in service organisations

Chris Dippenaar - Solution Architect, HCL AXON Solutions Pty Ltd

Making Better Asset Management Strategies, Making Bottom Line Impacts

It’s not just about software, but good software helps.

This presentation looks at the Meridium APM (Asset Performance Management) philosophy, covering the essential elements that need to be in place to support a successful implementation. This presentation will explore some the challenges as well as discuss the realised benefits that clients have achieved.

• What is the business case for APM? Why bother?

• What does APM look like in Meridium?

• What are the essential supporting elements that need to be in place?

• What are some of the benefits that have been achieved?

David Leonard - Project Director - Asia Pacific & South Africa, Meridium Australia Pty Ltd



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Keynote Presentation: Applied Social Networking for the Maintenance Guy or Gal

The latest technology innovation to impact our lives is social media - Facebook, LinkedIn and Twitter - that let individuals connect, communicate and share information with revolutionary ease and speed. The growth of these social networks has been staggering and people are using them everywhere.

Social Networking is impacting every aspect of our personal lives, even the workplace, including the world of maintenance. Increasingly, organisations are creating internal social networks to allow employees and in some cases, partners to communicate, collaborate, innovate and tap into the collective intelligence of these social networks. Social Networking… It’s the way the 21st century communicates today. Want to know what it really means? What is it? Why the buzz? Are there business results for maintenance?

Paul Kurchina - Director, KurMeta Group (Canada)

Guest Keynote Presentation: Nigel Brennan - Somewhere Between the Horn of Africa and Hell!!

Process Safety Information - Integrating to SAP

The secret is out; we’ve all become information managers! There was no fighting the integration - a simple maintenance work order could create all flavours of chaos in FI/CO if not done properly! And just think about the reporting aftermath!

Where does it start? From the first idea, concept, or Design Basis Memorandum (DBM) and we all know it becomes increasingly complicated.

Not recognising the magnitude and complexity of the data, the documents and drawings in your organisation being generated, allows risk to creep in. If they are not woven together by common denominators (addresses) information management becomes an even greater challenge.

Data errors and inconsistencies become most apparent during handover and operations readiness as owners load SAP Master Data and deploy operations and maintenance systems. At this phase though it’s too late! Your Process Safety Information is at risk and going back is an arduous if not impossible task.

Process Safety Information is inherently necessary during all phases of a facility lifecycle. This presentation will explore approaches to better utilising SAP and third party tools to ensure a single access point for Process Safety Information. Benefits of this approach include:

• Improved asset data integrity

• Enabling operations integrity management

• Improving plant safety and reliability and ensuring regulatory compliance

Norm Poynter - Business Analyst, Nexen, Inc. (Canada)

Sneaking in the Back Door - Covert Change Management

Many of us have experienced the smooth transition of new or altered software and process implementations. Hydro One Networks Inc. have identified the groups affected and anticipated the impact implementation would have on each group. The successful implementation required the endorsement of all levels of the company.

Now visualise the times when support wasn’t to be found. How difficult was it to retrieve required information, roll out communiqués and training necessary for implementation?

On today’s change management battlefields, new techniques are in play. Covert change management operations aim to fulfil mission objectives, without the individuals knowing who sponsored or carried out the operation.

• Recognising the fields of battle and identifying the cause of the resistance

• Options and tactics (you have to mitigate the issues)

• Tales of woe and their resolutions

Kim McArthur - Manager - Asset Stewardship, Hydro One Networks Inc. (Canada)

SAP release: ECC 6.0 Original go-live date: June 2008

Second Generation Mobile Computing - Smart Features

The Water Corporation first implemented Mobile Computing using PDAs for workers in 2004. Since then the system has been significantly upgraded to provide for a range of technology enhancements to improve performance, usability and business saturation.

There are now over 800 PDA devices in use at the Water Corporation all capable of a large range of enhanced functions.

• A discussion of the scope of mobile computing for field work at the Water Corporation

• The technical improvements achieved with their latest system

• Integration with supporting systems via SAP (and SAP PI). Features such as documentation, photographic records, safety instructions, spatial information and geographic positioning

• The need for improved data (accuracy and completeness) and how this mobile initiative is assisting the shift

• A discussion of the business benefits achieved

Greg Rimmer - Process Manager, Plant Maintenance & Mobile Computing, Water Corporation of WA

SAP release: ECC 6.0 Original go-live date: November 1998

Calibration - a Hidden Treasure

Have you always been asked questions about carrying out calibrations in SAP?

Well, there is a calibration process in standard SAP that uses both QM and PM components to form an integrated process. By using PM work orders and notification it will fit in with your current work management process.

This presentation will be about the journey starting from scratch to a workable solution for calibration.

• General overview

• Configuration

• Extra master data

• Traps

• The calibration process

• How well does it work?

Rob Graham - SAP PM Business Lead, OneSteel Limited

SAP release: ECC 6.0Original go-live date: August 1992

The Master Data Groundhog Day

Master data management for SAP PM consistently tops the hot list of issues facing this community. And like the movie, we’ll keep on repeating that till we get it right!

Getting master data right and keeping it right is recognised as one of the keys to effective maintenance system design and the only way to ensure integrity and accuracy. The challenge is managing all forms of master data, from the technical objects (e.g. functional locations, equipment, BOMs) through standardised work management data (e.g. task lists, documents etc.)…

As projects and facilities get larger the tools and processes deployed to tackle this problem have generally not evolved to keep pace. Without pristine master data other initiatives will generally fail to deliver on their potential to the organisation.

This presentation will focus on the SAP Endorsed Business Solutions from NRX for tackling the master data problem in SAP PM. The solutions manage the process of add - change - delete of the complete range of SAP PM Master Data - in either Brownfield or Greenfield environments. NRX provides the tools to manage individual master data objects and an enterprise reference library to standardise that master data across the organisation. But more importantly NRX also provides tools to implement a rigid Asset Data Governance (ADG) process. This allows NRX to ensure integrity of SAP PM Master Data throughout its lifecycle. Let us end the Master Data Groundhog Day.

Stephen Crampton - Vice President Asia Pacific & South Africa, NRX Global Inc.

Monitoring Your Maintenance Supply Chain: Making Sure You Get What You Need, When You Need It!

Did you know your SAP ERP environment contains standard functionality that allows you to quickly identify and manage exceptions in supply of spares needed to maintain your plants? This presentation offers proven techniques to manage the maintenance supply chain to ensure increased plant reliability.

Explore SAP’s Supply Chain Exception Monitors and the Work’s Order Monitor to show you what happens to an order from maintenance.

Understand how to use this standard SAP ERP functionality to manage events along your maintenance supply chain, enable proactive exception reporting, resolve supply problems before they create plant down-time. How to set up and diagnose an alert and determine what corrective action, if any, should be taken. Find out how you can monitor the behaviors of all supply chain role players - from demand through to supply - using standard SAP tools and reports.

Steven Freemantle - Associate Partner, Reveal, Inc. (South Africa)

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Mastering SAP Plant Maintenance Community Networking Drinks and BBQ

MSS have extended their premier partnership to sponsor the Networking Drinks and BBQ. Renowned for their generosity and welcoming spirit, MSS invite you to join the Mastering SAP Plant Maintenance Community for a great evening of food, fun and networking.

SAP Helps Drive Safety for Plant Maintenance at Tomago

Being constrained by an older version of SAP shouldn’t be seen as a barrier to leveraging more value from SAP for your business. At Tomago, they have seen past the so-called barriers by leveraging a range of SAP functionalities which support safe practices in Plant Maintenance. Useability is a primary objective and has been a key focus in their developments.

SAP provided a central platform which enabled them to manage master data in one place and use this to extend the useability of several third-party solutions. The result delivered tangible benefits to the organisation in making plant maintenance a safer activity.

• Governance: how they have defined their controlled document strategy and configured DMS to deliver this

• Document delivery: providing bundled printing of supporting documentation with work orders

• People competencies: tracking skills against positions

• Incident & Event Management: SAP Environment, Health & Safety (EHS)

• Site entry and induction management: linking SAP with third-party point solutions

Christine Cameron - IT Manager, Tomago Aluminium Company Pty Ltd

SAP release: 4.6c Original go-live date: May 2005

11.25 Linear Asset Management and Operation Account Assignment with SAP EAM

This presentation will focus on the new and enhanced functionality for Linear Asset Management (LAM) and Operation Account Assignment (OAA) that will be shipped with SAP ERP 6.0 Enhancement Package 5.

The new LAM functionality will allow users to define an asset e.g. roads, pipelines and rail tracks, in terms of linear attributes like start point, end point, length, unit of measure and to assign perpendicular and vertical offsets.

These attributes will also be part of orders, notifications, maintenance items and measurement documents; so that when work is performed on a linear asset, like repairing a section of pipeline, the work and cost involved in that repair is attributed to the specific segment of the asset rather than the entire asset.

With the Operation Account Assignment functionality, the costs associated with orders can be assigned and reported at the operation level of the order.

• Linear asset modeling

• Inspection and work management for linear assets

• Reporting for linear assets

• Operation account assignment

Dean Fitt - Solution Manager, SAP AG (Germany)

Making the Impossible Possible - Integrating Plant Maintenance with Document Management System

As this process becomes more complex, the systems for managing the technical documents involved need to be more sophisticated. The many different procedures for describing products (such as design drawings, photographs and texts) mean that there is a huge increase in digitally stored data.

The quality and availability of documentation is becoming increasingly important - as is defining and managing a document management system. Printing work orders with associated documents using third- party solutions (Seal, Prometheus and Snatcher).

• What is DMS?

• Minimum requirements needed to implement DMS

• Attaching of documents as PRT’s in Task List and individual work orders

• Having the ability to print a set of documents assigned to a work order on an operational level

• Benefits of bulk printing and some functionality associated with it

Johan van Niekerk - Senior SAP Consultant Plant Maintenance, IBM Pty Ltd

Lunch/Exhibition Viewing12.15


Portals, Wizards and Dr. Who - How to Battle the SAP Daleks!

Most companies struggle with making SAP fit for the masses. Frustrations soon convert infrequent users into SAP Daleks whose mission is to “exterminate” this threat by finding workarounds.

Since the first roll-out of SAP at Woodside in 2002 they have traditionally battled these Daleks primarily through training and some cosmetic changes to the SAP screens. At the end of 2009 Woodside embarked on a new strategy with the aim of making the SAP PM experience similar to internet banking. The objectives were to develop a portal with wizards that:

• Are intuitive and easy to use requiring minimal training

• Would improve the quality of data by promoting the completeness and correctness of inputs via filters and mandatory fields

• Provide clarity of expectations at each step

• Support the business process by enabling informed decisions to be made based on the best information available

Phillip Tirabosco - Maintenance Process Owner, Woodside Energy Limited

SAP release: ERP 6.0Original go-live date: January 1997

13.15 Smart Master Data - Reducing the Burden on Users and Improving Data Quality

EnergyAustralia (EA) is managing the largest turnover of assets in its history, in an environment where PM Master Data is not maintained centrally by specialists. This presentation is a case study of EA’s use of standard SAP; uncommon standard SAP and small and large enhancements to improve master data quality while following these key principles:

• Only enter data once

• Restrict user choice to valid data and valid combinations

• Control asset configuration

• Automatic application of the correct maintenance plans

John Johnson - Business Analyst, Maintenance & Replacement Planning, EnergyAustralia

SAP release: 4.6C Original go-live date: January 2009

Managing Materials: Materials Management - Who’s Managing Who!

Are you managing your materials or are your materials managing you? The integration of maintenance with procurement is often cited as one of the strong points of SAP.

What stops this integration occurring in practice? After listening to this presentation you will be better able to control your procurement spend and manage material availability across all areas of maintenance. Duncan will discuss a pragmatic approach to applying SAP processes to help you manage your procurement and inventory.

• The procurement process - how do we know what materials we need and when?

• How do we get the inventory and procurement process to run better?

• Watching the process unfold - reporting across the procurement process

Duncan Mills - Solution Architect, SAP Australia Pty Ltd

TRACK A TRACK B TRACK CClosing Keynote Presentation: Accurate Master Data - the Foundation for Effective Asset ManagementThis presentation provides a roadmap of how to analyse master data quality. Starting with a single piece of master data, the user will have the capacity to test for the existence of acceptable information in the SAP PM module.• Examine interconnectivity of master data, classification, BOMs, measurement points and preventative maintenance• Analysis includes the three technical objects: functional locations, equipment and materials• Analyse from high level KPIs down to individual data fields• Creation of a front-end data loading tool to keep new data consistent• Analysis tool was created using SAP MII Alex Lackner - Asset Management & Integrity Team Leader, Dow Corning Corporation (USA)

SAP release: ECC 6.0Original go-live date: October 1998


Mastering SAP Plant Maintenance Conference Close

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From Nothing to a Leading Edge Integrated Platform - Using SAP Customised Functionality

The condition assessment process in Queensland Health forms a key component of maintaining the $6.5 Billion building asset base and it is a key requirement of the Queensland Government Maintenance Management Framework.

Prior to the introduction of the customised condition assessment functionality into the Queensland Health SAP Plant Maintenance module the Department had a dysfunctional process that did not provide any corporate or operational visibility on the actual physical condition of the Department’s building asset base.

The integrated platform now provides information on the physical condition of the building asset base that supports informed asset management decisions.

• The business driver, why develop customised functionality?

• The benefits vs. the cost of having customised functionality

• A demonstration of the functionality

• Learnings, improvements and linkages

• Where we go from here?

Brent Panting - Manager, Infrastructure Projects Team, Queensland Health

SAP release: 4.6BOriginal go-live date: June 2005

An Insider’s View to Contract Management

With the ongoing trend to outsource various aspects of maintenance, plant owners are being confronted with issues of collecting information from service providers. Confusion arises as to what sort of information is needed to meet commercial requirements while maintaining the integrity of operational and maintenance information.

How do you get this data into SAP and what sort of information can a service provider supply? UGL Resources has collaborated with customers to feed relevant information into the client’s ERP (including SAP).

• Setting expectations: the importance of separating commercial and operational requirements

• Interrogating SAP to provide plant owners the information they need

• Reporting: time and material, plans vs. actual, schedules, equipment and functional location costs, billing and payment

• Case study of a major maintenance contract

• Touch points and interfacing

Mark Young - Senior Systems Specialist, UGL Resources

SAP release: ECC 6.0 Original go-live date: November 2003

Implementation of a Maintenance Strategy into SAP Plant Maintenance

Doing the right thing at the right time is the unending challenge for each Maintenance Manager. Implementation of an appropriate maintenance strategy is the answer to this challenge. Value Driven Maintenance® (VDM) is an example of maintenance strategy building a bridge between the traditional maintenance philosophies and shareholder value. The VDM Control Panel supports the SAP plant maintenance customer in analysing the actual performance and deciding on those improvements that most contribute to the value of the business.

• The relation between a religion and maintenance management

• Maintenance as an actually major economic value within the overall business performance

• VDM as a coherent model to find out what your maintenance focus should be

• Implementation of VDM work processes in SAP Plant Maintenance

• The VDM Control Panel: Be and stay in control!

Pieter van Daal - Product Manager Enterprise Asset, Customer Service, Facility and IT Asset Management, SAP Nederland B.V (Netherlands)

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Wednesday 24th November The workshops are optional and separately bookable and will run from 9.00am to 3.00pm (places are limited, you may attend only one and preference will be given to conference attendees). Registration opens at 8.30am and morning tea and lunch are included.

Workshop 2: Master Classes with SAP - Dive Deep to Get the Information You Need

Workshop 1: Applying Core SAP Functionality - Maintenance Processing Objects

This workshop consists of master classes focussing a wide breadth of topics including Multi-Resource Scheduling, Shift Logs and Inspection Rounds, Linear Asset Management, Operation Level Costing and User Interfaces. Each master class is to be led by a leading SAP expert.

Masterclass 1: SAP Multi-Resource Scheduling is a non-core add-on developed to enhance the workforce scheduling of SAP ERP Plant Maintenance and Customer Service. Learn about the newer capabilities of this continually evolving solution.

Masterclass 2: SAP Shift Logs has been developed to support the recording of shift events and to facilitate hand-overs between shifts. SAP Inspection Rounds supports inspection processes - identifying inspection points and recording the results of inspections. Learn what needs to be done to get this working back on your site.

Masterclass 3: SAP Linear Asset Management is designed to support the modelling of linear assets, such as roads, rail lines and pipelines. SAP Operation Level Costing brings costing functionality from the work order to work order operations - to support plan and actual costs as well as settlement of operations. Learn what needs to be done to get this working back on your site.

Masterclass 4: The SAP User Interface options have been consolidated into two primary tools - the NetWeaver Business Client and the Portal. Going forward, these two options will increase in importance. Learn the benefits and usage options of each of the two tools and importantly, learn what needs to be done to prepare you to get the most from these tools.

Each master class goes beyond presentation to offer live demonstrations and configuration hints and tips to give you the insight you need.

Facilitated by: Andrew Barnard - Solution Architect, AssetCentric Pty Ltd

This workshop is aimed at new and intermediate maintenance users and analysts, with an interest in understanding the purpose and capability of SAP’s maintenance processing objects and their data; setting up and utilising these objects; data to deliver the required outcomes; and analysis for your specific business needs. The aim is to provide some ideas and tips and tricks to assist any user to gain a better understanding and get the most from this core functionality in its set-up and day-to-day usage.

Task Lists and Maintenance Plans• Purpose, usage, types, functionality and capability of task lists• Purpose, usage, types, functionality and capability of maintenance plans• Structuring maintenance plans and task lists• Maintenance plans - what do all those scheduling parameters do?• Reporting/analysis against task lists and maintenance plans

Notifications• Purpose, usage and types of notifications• Functionality and capabilities of notifications - downtime; impact; items; activities; tasks; classification• Designing and assigning catalogues and codes• Novel uses of notifications and user statuses• Reporting/analysis against notifications

Work Orders• Purpose, usage and types of work orders• Functionality and capabilities of work orders - operations and sub-operations; resource planning; material

planning; object lists; scheduling; revisions; network planning; job completion processes• Printing work orders and documents• Integration with financials (internal labour and settlement)• Integration with materials (inventory, purchasing and services)• Integration with HR• Reporting/analysis against work orders

Specialist Tools for SAP EAM• What are all these specialist tools and why do we have them?• Work order scheduling tools• Document printing tools• Budgeting tools

Facilitated by John Dwyer - Conference Advisory Committee Chair and National Solution Leader (EAM), Oxygen Business Solutions


Workshop 4: Plant Maintenance Blue Print for Master Data

Workshop 3: Using Core SAP ERP to Balance Demand and Supply: You Have the Tools, It’s Time to Use Them!

This workshop will outline the BASIC blueprint available in SAP/PM. Functional location and equipment master data is the critical foundation enabling a CMMS system to provide:

• Safety and regulatory requirements

• Quality planning and accurate scheduling

• Material requirements

• Effective assessments

Participants will learn and understand core SAP Master Data setup options for manufacturing plant equipment to support their Enterprise Asset Management initiatives.

• The Importance of Name Plate Data

• How to control the manufacturer field

• Description nomenclature

• Category and object type settings

• Classification

• What makes a complete record?

Facilitated by: Norm Poytner - Business Analyst, Nexen, Inc. (Canada)

Many maintenance departments who are part of organisations that use SAP ERP to manage their plant maintenance, are in a constant state of conflict with the planners, buyers and inventory controllers. This workshop will provide you with insights into the standard SAP tools that will provide you and your materials management colleagues with the visibility you need to proactively manage your material requirements.

Session 1: Unlock value in your maintenance SAP supply chain, by balancing inventory levels and service level commitments

This session walks you through a four stage model, evaluate your business’s SAP “maturity” and find where value opportunities lie.

• Explore a useful and underused tool in SAP R/3 - the Exception Monitor• Drill down to see the business behaviours of users that contribute to these imbalances • Interpret exception messages• Drill down into SAP’s analytic reports • Look at how SAP supports the setting and monitoring of Key Performance Indicators (KPIs)

Session 2: How to use standard SAP ERP reporting functionality to identify opportunities to improve the integration across your spares supply chain

• Use standard functionality to report on exceptions in your supply chain process • Measure and analyse the history of these exceptions in order to identify weaknesses and improvement• Learn how SAP supports the setting and monitoring of KPIs • Learn how to quickly and easily report on inventory movements• Generate reports that tell you where you are keeping too much, or too little inventory• Come away prepared to derive greater value from your SAP ERP system

Session 3: SAP’s Works Order Monitor - the maintenance window into the supply chain

• Learn how to manage works orders by exception• Learn to determine when work cannot be completed as a result of material shortages• Learn best practices to integrate materials management (MM) and plant maintenance (PM) activities• Get expert tips to align exception monitoring activities with service-level targets• See how to integrate material planning, maintenance activities working for one clear outcome• How to avoid unsound practices which impede integration, compromise delivery and pile on the costs

Session 4: Seven best practices to ensure broad-based adoption, measurable improvements and ongoing success of your optimisation initiatives

• Methods to keep users inspired and motivated with measurable improvements• Discover rules needed to ensure a single, standardised process for using SAP for optimisation• Overcome resistance from users as you roll out improvement initiatives• Uncover techniques and strategies to inspire users to adopt your new plan• Educate your users to minimise disruption of the work environment• Grasp change management techniques • How other companies are using PAT (Process Aligned Teams) • Learn how to structure your own PAT: who, how, what and why?

Facilitated by: Steven Freemantle - Associate Partner & Pieter Stoltz - Business Maturity Consultant, Reveal Corporation, Inc. (South Africa)



Experience a Uniquely Curated Three-Day Program

Using a uniquely crafted research methodology - a series of Round Table Discussions conducted with Maintenance and Enterprise Asset Management Professionals from around Australia and New Zealand - and expertly guided by a Conference Advisory Team, we have created a program featuring 39 presentations, workshops and sessions that give you answers to current challenges and inspiration to embrace future opportunities.

Gather Information You Won’t Get Anywhere ElseThis is the only event of its kind in the region. Where Business and IT people from organisations using SAP for Maintenance and Enterprise Asset Management come together in the same place at the same time for three days. Someone in this community has the answer to your most pressing business or technical challenge.

Get Actionable Insights and Revisit Current AssumptionsThe conference provides relevant information and actionable strategies that you can put to use immediately. Identify real-world solutions to your real-world problems. And you’ll get specific expertise to help streamline business processes, identify potential investment opportunities and innovate faster to keep pace with the growing demands of your business.

Immerse and Network in an Existing and Thriving CommunityIn its 14th year, Mastering SAP Plant Maintenance is renowned as a place where delegates, speakers, sponsors and experts engage in brave and important conversations. Tap into their collective wisdom, share valuable insights and discuss new ways and ideas during tea and lunch, in between sessions, at speaker’s corner, over a drink at the networking drinks and BBQ…. and beyond.

Engage with Leading Maintenance and Reliability Vendors See all the best tools in one place. You’ll have ample opportunity to speak frankly with leading vendors and creative start-ups to find the right tools and technologies for your business. The exhibition features selected partners who understand the business of organisations using SAP and are serious about helping you make the smartest IT and business investments.

Acquire Exclusive Access to Collaboration Tools and ResourcesUtilise our series of online tools and onsite forums for connecting with other attendees before, during and after the conference. You will receive a networking list with contact details for all attendees. You also get exclusive electronic access to all content after the conference plus access to all presentations from the previous SAP Plant Maintenance Conferences.

Attain Professional Development and Improve Your SkillsReturn to the office with new knowledge, enhanced skills and a renewed sense of confidence in your abilities and your organisation’s technology direction. You’ll hear essential tips and techniques from leading PM Experts, designed to help sharpen your skills and accelerate your career growth.

Look Outside of Your Organisation and Your IndustryAs good as it is to focus on investment in consulting and internal training, this conference is a great platform to assess (with comparative data and robust conversation) your strengths, weaknesses, costs and decision making against other organisations both inside and outside your industry.

Play Your Part in the SAP Plant Maintenance CommunityYes, it’s great to learn from others but we know that there is more gratification in giving than in receiving. Open your mind to new opportunities and be challenged to consider new ideas and theories. Open your heart to new friends and colleagues and be inspired and encouraged. This conference is thoughtfully designed to be a place to capture perspectives, engage in brave and important conversations and pinpoint new and different ways to improve both professionally and personally.

Hedge Your Attendance with a 100% Investment-Back GuaranteeIf for any reason you believe you did not get value from attending Mastering SAP Plant Maintenance, we will refund your entire registration fee.

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Ten Reasons to Attend Mastering SAP Plant Maintenance


PartnersPremier Partner

Maintenance Systems Solutions (MSS) specialises in SAP Development, support and training - offering services from business process and system development to providing highly skilled maintenance consultants, planners and support specialists.

MSS specialises in all areas of asset management services and offers integrated solutions between Reliability Engineering and SAP. For support, training or resources in maintenance or SAP then MSS is your solution.

Supported by

High-performing assets focus on the processes associated with maximising returns and increasing value on a fixed asset, such as plant equipment, digital media, mobile assets (aeroplanes etc.) and buildings. High Performance is achieved when the purchase, construction, operation, maintenance and quality processes are combined to optimise and streamline profitability, performance and compliance of the asset. SAP Business Suite 7 delivers the functional enhancements to allow you to manage projects effectively, control project and asset details, maximise running time of expensive assets and keep assets safe and in compliance.

Partners

Maintenance Staff & SAP SolutionsSolutionsM1

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Contact Eventful Management to RegisterMail: 54 Victoria Street, McMahons Point

NSW, 2060, AustraliaPhone: +61 2 9955 7400 Fax: +61 2 9955 3899Web: www.masteringsap.com/pm Email: [email protected](Please photocopy for additional participants)

CancellationsCancellations must be advised in writing at least 21 days prior to the event. Where an alternate delegate is not possible, an administration fee of $550 (+ GST) per delegate will be incurred for cancellations. A refund will not be given if a delegate fails to attend or cancels within 21 days prior to the event.

*Eventful Management reserves the right of admission.

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Conference Registration Fees:Includes electronic access to all content, participant contact list, entry into conference and exhibition, lunches, refreshments and networking drinks and BBQ. Team bookings are encouraged to accelerate the spread of knowledge across your organisation.

Workshop Registration Fees: The workshop is optional and separately bookable. You may attend only one and preference will be given to conference attendees.

$850 (+GST)/participant

Workshop 1: Applying Core SAP Functionality - Maintenance Processing Objects

Workshop 2: Master Classes with SAP - Dive Deep to Get the Information You Need

Workshop 3: Using Core SAP ERP to Balance Demand and Supply: You Have the Tools, It’s Time to Use Them!

Workshop 4: Plant Maintenance Blue Print for Master Data

Early Bird Registration:Register on/before 30th September



Standard Registration:Register after 30th September



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Premier Partner: Supported by: Produced by: … SAP Plant...Premier Partner: Supported by: Produced by: ... >100 companies using SAP for Plant Maintenance and Asset ... Defining and