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866-978-3698 INFO@VENYU.COM VENYU.COM

THE CUSTOMER: Headquartered in Baton Rouge, Louisiana, Stonetrust Commercial is a regional workers’ compensation insurer. During 17 years in business, the company has evolved from workers’ compensation self-insurance fund, to a Mutual insurance company licensed in five states: Louisiana, Arkansas, Mississippi, Oklahoma, and Texas. Placing emphasis on quality service, the company assists policyholders with effectively managing the frequency, cost, and duration of workers’ compensation claims – ultimately reducing premiums.

“Customers have come to rely on Stonetrust as a partner they can trust – working collaboratively to achieve the best in workplace safety. To fulfill this vision, we count on quality customer data – no matter what the circumstance. That’s why we place emphasis on availability, reliability, and data backup,” said Wesley Jones, Supervisor - IT Infrastructure, Stonetrust Commercial Insurance.

PREMIER WORKERS COMPENSATION INSURER “BACKS-UP” SUCCESS WITH VENYU

THE CHALLENGE:

The business provides statutory workers’ compensation insurance for construction, wholesale, retail, manufacturing, and other service related businesses. With more than 4,700 active policies, Stonetrust is a company with rapidly growing data needs. But storing, managing, and backing up data became an increasingly difficult problem to deal with. The company initially established its own server room, consisting of a single IBM AS/400 and two Microsoft Windows-based servers. This infrastructure handled three essential IT systems:

POINT IN: Providing policy management, including all data on insured people and plans – both present and historical

Accelerator: Offering claims management that integrates multiple business functions to provide smoother processes and accurate, up-to-date claim data

Imaging and Workflow solution: An all-in-one solution for essential document imaging and management to drive a “paperless” office

Stonetrust’s infrastructure also supported a critical agency online Quoting system, permitting access to essential policy information remotely to generate insurance quotes.

Continued Jones, “You really couldn’t refer to our previous IT infrastructure as a server room. This small space was basically a makeshift group of servers and systems running our

applications. As we grew – and enhanced the focus on quality customer service – our team realized this configuration just wasn’t cutting it.”

Executives soon realized that finding the best resource for proprietary client information and claims to billing data was going to be an essential piece of a successful growth strategy. In addition, as the company’s IT equipment was rapidly approaching maintenance renewals and end-of-life, Stonetrust pondered a common question: Do I upgrade my current systems with a significant financial outlay, or do I seek a scalable outsourcing option?

QUOTABLE QUOTE

“Given the real threat of catastrophic events in our region, disaster recovery isn’t just a ‘nice-to-have,’ but a necessity to keep business going. With Venyu, we don’t worry about data being lost or unavailable in the event of emergency. No matter what the situation – we know Venyu’s got us covered.”

Sukhy Dhillon, CIO, Stonetrust Commercial Insurance

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Case Study: VENYU and STONETRUST

866-978-3698 INFO@VENYU.COM VENYU.COM

THE SOLUTION:

Seeking a scalable outsourcing option, Stonetrust turned to Venyu for managed hosting and comprehensive backup and recovery services. Venyu’s premier hosting site is located in Baton Rouge, Louisiana. The infrastructure is widely known as one of the most physically secure commercial data centers in the region. All hosting is led by a fully-redundant, secure infrastructure with immediate scalability.

Reliable data backup consists of Venyu’s cloud-based data recovery solution, RestartIT®. As an essential element of any disaster recovery plan, online data backup automatically saves information and associated data changes, while securing it in Venyu’s commercial-grade data centers. Should a man-made or natural disaster prevent Stonetrust from accessing its on-site data, Venyu can quickly export all needed information to a Mobile Vault for instantaneous restoration and access.

The company combines use of proprietary servers along with Venyu equipment and virtual technology. The instant data restoration is made possible by virtualized recovery hosts, standby images of Stronetrust’s actual servers –

enabling remote backup recovery to virtual machines – and immediately grants employees access.

“Given the real threat of catastrophic events in our region, disaster recovery isn’t just a ‘nice-to-have,’ but a necessity to keep business going. With Venyu, we don’t worry about data being lost or unavailable in the event of emergency. No matter what the situation – we know Venyu’s got us covered,” Sukhy Dhillon, CIO, Stonetrust Commercial Insurance.

THE BENEFITS:

Net result of Venyu’s services: Stonetrust realized an IT equipment savings of more than $50,000. As their IT infrastructure approached the end of its lifecycle, Venyu also helped the company eliminate the need for costly capital upgrades as well as the additional staff needed to manage the larger in-house data center. As an added bonus, the time Stonetrust saved from being distracted with internal IT upgrades permitted the company to devote all its attention to delivering quality customer service.

Additionally, the insurer no longer worried about time and money wasted due to an outage. Leveraging Venyu’s

premier data center facilities – including multiple layers of redundant power – users always have access to its primary records. If Stonetrust servers become inaccessible, their customers are immediately redirected to information safely held within Venyu’s data centers.

This solution is all bundled with Venyu’s commitment to service. Venyu allows Stonetrust to maintain the highest levels of quality customer care – driving both existing revenues and new business. Wesley Jones concludes, “Venyu is one of the best customer service organizations with whom I’ve had the pleasure of working. When I pick up the phone, I’m not re-routed to an 800 number, but get a representative I know and trust. None of their competitors can claim to do that.”

“Venyu is one of the best customer service organizations with whom I’ve had the pleasure of working. When I pick up the phone, I’m not re-routed to an 800 number, but get a representative I know and trust. None of their competitors can claim to do that.” – Wesley Jones, Supervisor – IT Infrastructure, Stonetrust Commercial Insurance

Venyu is a premier provider of data center, managed hosting, cloud, virtualization and data

protection solutions. By leveraging Venyu’s portfolio of innovative, ROI-focused solutions, including

VenyuCloud and RestartIT, within secure, highly available data centers, organizations can reduce IT

costs while increasing security and scalability.

For more information about Venyu and its industry-leading offerings, please visit www.venyu.com

Your Data Made Invincible™