Prepared by:Tim Lee – Chair IAQG OPMTThe Boeing CompanyOctober 10, 2013

International Aerospace Quality Group (IAQG)Other Party Management Team (OPMT)

Quality Management SystemCertification

Montreal - Conference

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Purpose & Topics

Purpose:

• To provide an overview of the Industry Controlled Other Party (ICOP) AS9100/9110/9120 Quality Management System (QMS) certification oversight processes

• Describe how organizations can prepare for an audit and the value of ICOP certification

Agenda Topics:

• 9100 Series Standards & Document Relationship

• What is ICOP

• Other Party Management Team (OPMT)

• Audit Preparation and ICOP Value

• Summary

• Q & A

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9100 Series of Standards Quality Management Systems

• EN/AS/JISQ 9100 - Requirements for Aviation, Space and Defense Organizations

• Organizations that design, develop and/or produce aviation, space and defense products; and by organizations providing post-delivery support.

• EN/AS/SJAC 9120 - Requirements for Aviation, Space and Defense Distributors• Organizations that procure parts, materials and assemblies and resell these

products to a customer in the aviation, space and defense industries.

• EN/SJ9110 - Requirements for Aviation Maintenance Organizations• Organizations whose primary business is providing maintenance, repair and

overhaul services for aviation commercial and military products; and original equipment manufacturers.

9120 (Distributors)

9100 (General)

9110 (Maintenance)

9101Audit

Process

ICO

P C

ertification Schem

eB

est practices

Quality Management System

9103Key Char.

Oversight of Certification Scheme9104-1 (organization) 9104-2 (surveillance/certs) 9104-3 (auditors)

9102FAI

9107DDA

9114Direct ship

9131N/C Doc

RE

QU

IRE

ME

NT

SS

tra

teg

y S

tre

am

PR

OD

UC

T &

SU

PP

LY

CH

AIN

S

tra

teg

y S

tre

am

Maintenance of stds issue

d by IAQ

G(IA

QG

10

3)

People Capability documents (PCAP001) & structure (skills matrix)

Pe

op

le

Ca

pa

bili

ty

Str

ate

gy

Str

ea

m

IAQG OWNERS Data TypeDATA

RequirementsStandards / Technical Reports

9115Software

9132Marking

9133Sup.Qual.

9134Sup risk

9137AQAP align.

9162Operator Self Verif

Supply Chain Management Handbook (SCMH)

Sales & Scheduling

Requirement Flow down

Design & Developm’t

Plant, skills &

planning

Manufact. &

Inspection

SupplierMgt.

Control of N/C mat’lC/A & P/A

Order Mgt & logistics

Customer Support

Sourcing selection

BusinessProcesses

1 2 3 4 5 6 7 8 9 10 11

IAQG Document Relationship

4

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WHAT IS ICOP?

• ICOP is a globally harmonized 9100/9110/9120 Aerospace Quality Management System (AQMS) Certification process defined by the IAQG • Industry Controlled:

• The IAQG through each Sector provides direct oversight of all AQMS certification activities

• Other Party:• Certifications activities are conducted by accredited

Certification Bodies (CB) and Authenticated Aerospace Experienced Auditors (AEA) that are recognized through the ICOP process

• ICOP process is managed by the IAQG Other Party Management Team (OPMT)

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Industry Controlled Other Party

• Our Aviation, Space & Defense sector certification scheme utilizes ISO for basic requirements and supplements ISO with Aviation, Space and Defense (AS&D) unique requirements.

• ISO 9001 as supplemented by 9100

• Certification Criteria is Linked to ISO 17021 and IAF Documents

IAQG OPMT

• Mission:

• Management and oversight of the 9100 series Aviation, Space and Defence Quality Management System certification program.

• Vision:

• A measurable IAQG quality management system certification program that is efficient, recognized and brings benefit to all stakeholders

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Other Party Management Team

Other Party Management TeamOther Party Management Team

OPMTCommittee

IAQG Council

OPMT(Europe)

JRMC(Asia / Pacific)

RMC(Americas)

• AcronymsRMC - Registration Management Committee

OPMT - Other Party Management Team

JRMC - Japan Registration Management Committee

AB - Accreditation Bodies

CB - Certification Bodes

Sector Management Structures

Voting Members;ABs;

CBs; andIndustry

Representatives

Voting Members;ABs;

CBs; andIndustry

Representatives

Voting Members;ABs;

CBs; andIndustry

Representatives

ICOP Criteria

• 9104-001 – Accreditation/Certification Requirements• Certification Structures• Sector Requirements• Recognized Accreditation Bodies (ABs)• Accredited Certification Bodies (CBs)• Authenticated Aerospace Auditors • Auditor Authentication Bodies (AABs) • OASIS database management

• 9104-002- Oversight • Oversight and surveillance process to ensure conformance to

established aerospace industry 9100-series standard accreditation/certification requirements

• 9104-003 – Auditor Authentication & Training• A common process for aerospace auditor training and

authentication to be utilized by all the IAQG sectors

Certification Structures

• Prior to 9100 Series ICOP certification an organization must work with their contracted CB to determine the appropriate AS9104/1 (Appendix B) defined certification structure that supports their internal organization structure.

• Certification Structure options include:• Single Site - Organization having one location

• Multiple Site – QMS with multiple locations, similar processes

• Several Site – Single QMS with several independent sites

• Campus – Single QMS with sites that support same Value Stream

• Complex – Single QMS with combination of the above structures

• A defined structure will assist CBs with the development of a robust and conforming audit program, and provide industry with visibility of the structure within the OASIS database.

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On-Line Aerospace Supplier Information System (OASIS)

• OASIS Database – 15,000 Sites• Database where all information related to ICOP certifications,

auditors and audit results is stored• Only general information such as Accreditation Bodies,

Certification Bodies, Certified Supplier sites, Approved Auditors is publicly accessible.

• Includes a list of approved Certification Bodies (CB) • Includes a robust Stakeholder Feedback process to Industry

Leaders, Certification Bodies and Document Reps

OASIS LINK

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Audit Prep

• Preparation• Top Management Commitment

• Obtain Industry Standards: 9100/9110/9120 QMS; 9104-001 Accreditation/Certification; 9101 Assessment Process;

• Update procedures and processes

• Incorporate Customer and Regulatory requirements

• Ensure all personnel have been adequately trained

• Implement “Process Approach”

• Processes identified, interrelationships and linkages defined

• Performance measures & objectives established, supported with metrics

• Actions taken when objectives are not met

• Complete an internal audit to verify conformance

• Address identified non-conformances via robust corrective action process.

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Audit Prep & CB Selection

• Preparation (continued)

• Conduct Management Review to analyze health of QMS and address resources needed to maintain and improve QMS

• Focus on Customer expectations and address customer complaint

• Personal accountability

• Certification Body (CB) Selection

• Contract with an ICOP approved Certification Body (CB) that is listed in OASIS

• Service Provider

• Competitive Bid Process

• Set high expectations (Add Value)

• Work with CB to prepare for and complete certification process

• Certification Structure Determination

• Stage 1 Audit Prep & Stage 2 Audit

• Corrective Action & Certification Decision

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ICOP Benefits

• Value of ICOP

• Globally harmonized certification scheme that is recognized by major Aviation, Space and Defense companies

• Supports supplier approval activities with a recognized quality management system certification

• Public database (OASIS) listing all certified organization and their status

• Process approach to conformance assessment

• Analysis of effectiveness

• Focus on exceeding customer expectations

• Supports Customer supplier approval processes

• Reduces redundant QMS Audits

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Resources

IAQG Website

AAQG Website

Excellent starting points for resources.

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Resources

AS9104/1 LinkAS9100C LinkAS9101D Link

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Resources

• 9100 Deployment Page – Numerous Resources

Link:http://www.sae.org/iaqg/organization/requirements.htm

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Supply Chain Management Handbook (SCMH)

• The SCMH provides guidance material to help continuously improve On Time, On Quality Delivery (OTOQD)

• It is provided at no cost and is available to all levels of the supply chain

• Link: http://www.sae.org/scmh/

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Summary

• Industry Controlled Other Party• Globally harmonized – Stakeholder Accountability

• Audit Preparation• Ensure adequate audit duration has been agreed to with the CB

• 9104-001 provides minimum duration only• Conduct an effective internal audit to verify conformance• Process metrics on the shop floor not in the board room

• ICOP Value • Independent assessment of conformance

• Validates investment in Quality Management System• Globally recognized certification process• Process focused audits

• Use effectiveness evaluation to identify opportunities for improvement

• Working Together to continually improve the Aviation, Space and Defense AS9100/9110/9120 certification process

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Questions…..

ICOP Certification Scheme: Efficient - Recognized - Beneficial