QUEENS COLLEGE –IT

VISION STRATEGY, AND EXECUTION PLAN 2011-2013

Prepared in partnership with Cisco

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Summary of VSE Increase Enrollment and Retention Improve Data Driven Decision-making in

order to streamline activities and increase revenue sources.

Enhance the pedagogical experience through the enlightened use of technology.

Create a culture of accountability through continuous improvement

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V

E

S

Queens College provides a robust technological environment to a community with functional technological literacy at a global scale.

Knowledge anywhere anytime globally

Next generation global learning environment

Smart classrooms and collaborative workspaces to

create the new learning environment

2-4 Years

12-18Months

Continuous improvement and oversight via data-driven

decision making

Virtualize access to content through 21st century library

Secure public and private clouds to deliver infrastructure and

content as a service

CUNYFirst as the single source of truth for an enterprise wide Data

Warehouse

Queens College Balanced Scorecard and Executive

Dashboard(s)

Building out Queens College Information Technology VSE

5+ Years

Digitized textbooks to enable content on demand

Online Collaboration through lecture capture and Video for 1:1;

1:few and 1:many

Business analytics and intelligence for continuous

improvement

Immersive technology experience by enabling staff and

administration

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• Dedicated team to build / operate service delivery platform via SMEs in research / library activities

• Digital Contract Management (inc. assessment) of content usage to ensure asset/device value and optimization

• High-density wireless network and printing on campus

Knowledge anywhere anytime globally

Virtualize access to content through 21st

century library

Digitized textbooks to enable content on

demand

• Five year roadmap of 100% enabled content digitization across Queens College

• Multi platform compatibility and digital content support• Content delivered on demand through private content cloud

Secure public and private clouds to deliver

infrastructure and content as a service

• Cloud delivered lab based applications and software; secure cloud services for data storage and sharing

• Mobile and web services for delivery of curriculum, syllabus, pod-casting, vod-casting, and information mapping

• Enable true student mobility via a dedicated laptop / student policy across the academic departments through OCT.

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• Accelerate the “Technology Enhance Classroom Project” bringing the next generation classroom functionality and expectation across Queens

• Faculty built/driven roadmap for classroom and learning enviornment of the future – functionality, locations, roadmap

• Provide high-density wireless for a consistent and reliable Internet experience.

Next generation global learning environment

Smart classrooms and collaborative workspaces to create the new learning

environment

• Highly integrated collaborative learning model brining together video, content and collaborative learning tools – both real time and on demand

• Next generation partnerships with non traditional partners – iTunes, Quad, private cloud providers

Online Collaboration through lecture capture and Video for 1:1; 1:few

and 1:many

• Five year roadmap to 100% technology literacy through enablement and adoption of next gen technology for academic and administrative services

• Enable faculty and administrative staff with technology and training – on demand enablement

• OCT and Center for Teaching and Learning become the centers of excellence for technology support and enablement

Immersive technology experience by enabling staff and administration

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• Develop a college-wide data warehouse and information architecture using CUNYFirst as a key source.

• Queens College Information and Intelligence Advisory Group to act as feedback / continuous loop on business analytics – developing the analytics roadmap for the college.

Continuous improvement and oversight via data driven decision making

CUNYFirst as the single source of truth for an enterprise wide Data

Warehouse

• Queens Balanced Scorecard using CUNYFirst and available data (near term) and Data Warehouse (long term) to measure the health of the college

• Department and business specific dashboards to measure key quantitative metrics

• Standard reporting tool and report building tool to build reports on demand

• Business intelligence and analytical expertise to review scorecards and dashboards for opportunities for business improvement

• Business continuous improvement process and governance model

Business analytics and intelligence for continuous

improvement

Queens College Balanced Scorecard and Executive

Dashboard

Queens College Information and Intelligence Advisory Group

Purpose: To act as feedback /

continuous loop on business analytics – developing the analytics roadmap for the college

Monthly basis framework

Alok Aiyar Vincent Angrisani Angel Arcelay June Bobb Richard Bodnar Mathew Casanova Tony Genosa Chelsea Lavington Margaret Mcauliffe Brian Murphy Ray Rivera Allison Ross Dean Savage Rena D Smith-Kiawu Denise Wells