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Presentation Coverage
Indian Power Sector- a glance
BSES Delhi Discoms- Overview
Stakeholders Concerns
Change Management
Operationalization
Functionalization
Integration
Strategization
Performance Indicators & Accolades
Innovation & Way Forward
Team - BSES
Indian Power Sector – a glance – Generation
Fuel MW % age
Total Thermal 104423.98 64.60
Coal 86003.38 53.30
Gas 17220.85 10.50
Oil 1199.75 0.90
Hydro 36953.40 24.70
Nuclear 4560.00 2.90
RES* 16429.42 7.70
TOTAL 162366.80
Fuel MW % age
Central Sector 51.157.63 34.00
State Sector 80775.12 52.50
Private Sector 30434.05 13.50
TOTAL 162366.80
Fuel based Segmentation Sectoral Segmentation
* RES – Renewable Energy Sources : includes Small hydro Projects, Biomass Power, Urban & Industrial waste Power
Indian Power Sector – a glance – Transmission
Voltage Level
Central Sector
State Sector
JV/
Pvt Total
765 kV 2963 409 3372
400 kV 62726 28469 3355 94550
220 kV 10226 116526 247 126999
500 kV HVDC* 5939 1504 7443
TOTAL 81854 146908 3602 232364
Transmission line –Ckt Kms ( as on Jan 2010) Substation Capacity (MVA) ( as on Jan 2010)
•Including the BTB Station lines
•Transmission Structure
•NLDC: National Level
•RLDC: Regional Level - NRLDC, ERLDC, WRLDC, NERLDC, SRLDC
•SLDC: State Level
•ALDC: Local Area Level
Voltage Level
Central Sector
State Sector
JV/
Pvt Total
765 kV 4500 4500
400 kV 57965 57517 115482
220 kV 4776 182099 1280 188155
TOTAL 67241 239616 1280 308137
Indian Power Sector – a glance – Distribution
Distribution Reform
No. of States
Distribution with SEBs 11
Distribution with State Departments 6
Formed DISCOMs 12
TOTAL 29*
Area in Sq.Km
% age
Govt.
Controlled 3162470 96.20
Private Sector 124793 3.80
TOTAL 3287263
Area Segregation
*Including Delhi
Private Player engaged as Distribution Licensee
•Kolkata, Mumbai, Delhi, Ahmedabad, Surat, Greater Noida, Orissa (3/4th of the state)
Private Player engaged as Distribution Franchisee •Agra, Bhiwandi,
5
Team - BSES
BSES Delhi Discoms- Overview
6
BSES Delhi Discoms – A Synopsis
Reliance Infrastructure Ltd.
acquired 51% stake in July
2002 in two out of three
Discoms
SN Particulars Unit BSES Delhi Discoms
1 Area sq. km 950
2 Total Registered Customers Lacs 24
3 Peak Demand MW 3000
4 Consumption per year MU 14,500
5 Employees Nos. 7,218
6 Customer Density Cons/sq km 2,264
7 Revenue( as per ARR for 2010-11) Rs. Crs. 4,943
NDPL
MES NDMC
BRPL BYPL
7
Team - BSES
Common Sectoral Concerns
8
• Reliable Supply
• Quality of Power
• Tariffs
• Efficiency of Services
• Value added services
• Ease of Processes
• Fair Business approach
• Customer’s Interest
• Social Responsibility
• Environment Protection
• Elimination of Subsidy
• Sector Growth
Service
Providers
• Demand planning
• Regular payment
Promoter & FIIs
• Business opportunity
• Returns- Tangible & Intangible
• Legal/ Admin Enablers
• Risk Management
• Manage expectations of other
stakeholders
Regulator
• QoS, CoS, Performance
• Effective Sector Growth
• Process Optimization
• Tariff Control
Employees
• Continued employment
• Protection of compensation &
benefits
• Career growth
Key Stakeholder Concerns
Concerns
• Reliability
• Quality of Supply (QoS)
• Cost of Supply (CoS)
• Accelerated Growth
• Fair Business Play
Government Customers
9
Team - BSES
Change Management
- Operationalization
10
Capital Investment in Fixed Assets Rs 4500 Crs.
CAPEX incurred in 8 yrs
Sr.No. Parameters UoM
BSES
2002-03 2009-10 Growth
1 No. of Grids No. 103 121 17%
2 No. of Power Transformers No. 244 325 33%
3 EHV Capacity (MVA) 4899 6911 41%
4 EHV Cable Laid (Kms) 1037 1847 78%
5 66 & 33 kV Feeders No. 221 309 40%
6 Shunt Capacitors (MVAr) 1383 2305 67%
7 Distribution Transformers No. 7509 9813 31%
8 Distribution Transformers Capacity (MVA) 4291 6270 46%
9 11 kV Feeders No. 1209 1704 41%
10 11 kV Cables laid (Kms) 2898 3785 31%
11 11 kV Lines laid (Kms) 1711 1955 14%
12 LT Feeders No. 25412 34594 36%
13 LT Lines laid (Kms) 9971 15513 56%
11
New Technology and Facilities Added
Complaint Centers
118 nos.
Breakdown Vans
90 nos.
Power Restorer
76 nos.
11 kV FLCs
33 nos.
EHV FLCs
4 nos.
Mobile Transformers
40 nos.
Tower Wagons
33 nos.
High Pot Testing
255 nos.
RMUs
~ 3000 nos.
Packaged S/stn.
600 nos.
Facilities Added Technology Introduced
AB Cables
~ 1000 ckt kms.
HVDS Electrification
~ 600 Colonies
SF6 Breakers
~ 60 nos.
Computers
~ 3500 nos.
NABL Accredited
Meter Testing labs
2 nos.
Mobile Phones
~ 2500 nos.
12
Unmanned Substations – Risk to society
Then Now
11 kV
Substations
Packaged
Substations
13
Meter Installation Practices
Then Now
Age Old Electromechanical
Meters
State of art Static
Meters
14
Aesthetics & Social Security
Then Now
Cobweb of Cables Structured Cabling
15
Naked Conductors
Then Now
Panels
Aesthetics & Social Security
ABC Conductor
RMUs & SF6 Breakers
16
HVDS in ~ 400 Un-authorized Colonies
Then Now
Theft Prone LT Network Theft Free HVDS Network
17
Feeder Pillars
Now Then
Dilapidated Feeder Pillars Modern Feeder Pillars
18
Team - BSES
Change Management
- Functionalization
19
Pre – privatization Organization
Functionalization
O&M
Commercial
Accounts
Administration
Personal
EDP (for Billing)
Generalist
Organization
Generalist Leaders
Technocratic Monopoly
Insensitivity towards Customer
Silo Working
Zero IT support
Unprofessional Work Culture
Jack of All …………
Cumbersome Processes
20
Specialist
Organization
Functionalization
Technical
Business
Customer Care
Human Resource
Finance
Information Technology
Regulatory
Procurement & Quality Control
Administration
Legal
Post – privatization Organization
Professional Work Culture
Managers/ Leaders Evolution
Customer Centric
Elimination of Silos
Process/ System Oriented
Strong Team Culture
Diversification
Professional Organization- Marching Towards Becoming World
Class Utility
21
Team - BSES
Change Management
- Integration
22
Integration - Technology & Processes
System Operation- SCADA, DMS, OMS, GIS
Communication - V-SAT,GSM/CDMA based AMR, Fiber Optic, wireless
Business - Meter to Cash, CAS, IVRS, Web based services
Metering - e-meters, pre-paid, Energy Audit
Common Services - SAP, Admin, Legal, Call center
Information Technology – Software, Hardware, Networks and
Connectivity of around 400 locations
Organization – e-mails (Lotus Notes), Cell Phones
Faster Flow of Information for Strong Analysis &
Creating a Decision Support System
23
Team - BSES
Change Management
- Strategization
24
Strategization for Business Viability & Customer needs
Reduction of AT&C loss
100% Metering (e-meters, AMR, pre-paid etc.)
Billing
Revenue Realization
Network Strengthening & Augmentation
Quality of Supply
Voltage stabilization
Reactive Power management
Reduction in Load shedding
Cost of Supply
Input Energy Optimization
Scheduling
Customer Care
Refined Processes
Reliability Improvement
Minimal Breakdowns
Faster Response time
Employees
Professional training and infusing knowledge of Business traits
Team building
Business Ethics
25
Strategization ……Enablers
Technology
(IT, CMRI)
Billing (Database, Consumption)
Govt. Support (Legislation)
Professional Teams
Analytics
(Meter Test Lab &
Data Management)
Metering (e-metes, AMR, Pre-paid)
26
Team - BSES
Performance Indicators
27
Snapshot - Transition in Customer Experience
28
SN Indicators First Year of Operation - 2002 As of Now - 2010 % improvement
A) Technical
1 Systems and Process Manual Fully Computerized Significant
2 Reliability (%) 96 99 3%
3 DT Failure (nos.) 563 48 91%
4 EHV Response time (hours) 4.90 0.20 96%
5 11 KV Response time (hours) 3.80 1.45 62%
6 Street lights functioning (%) 60 99 65%
B) Financial
7 Revenue Collected (Rs. Crs.) 2264 4943 118%
8 AT&C loss reduction
BRPL 51.5% 19.03% Significant
BYPL 63.1% 23.11% Significant
9 Capex Insignificant ~ Rs. 4500 Crs. (in last 8 yrs) Significant
C) Human Resource
10 Organizational Structuring Hierarchical Function driven Significant
11 Executives ~5000 ~2000 Significant
12 Non-Executives ~7000 ~5000 Significant
C) Automation
13 Metering Mechanical Static (Electronic) Significant
14 Customer Care centers 3 66 Significant
15 IT & CRM EDP (billing & Salary processing)
SAP-Fin, HR,C&M, Significant
Performance Indicators
29
Conquests of the Period July 2002- 2010
Customer Centric Org.
Meeting load Growth
of 6-8 % YoY
Capex of >Rs. 4500 Crs.
In last 8 yrs.
AT&C Loss Reduction
of 5% YoY
against national avg. of 0.8 %
Benefits percolated to Stakeholders, Consumers & Sector
Self-Sustaining Sector Savings of ~ Rs. 16,345 Crs.
Largest IT Infrastructure
in North India
Energy Conservation
Performance Indicators
30
Accolades Conferred Globally
ESRI’s Award, USA
Special Achievement for GIS
Delhi’s Power Reforms
praised at Various forums
incl. WORLD BANK
“AMD Athlon’
SMART Infrastructure award”, USA
For BSES’ Unified Network
“CIO- BOLD 100 Award”, USA
For AMR Implementation
Services to R-Infra for
IT consultancy in R-APDRP
“CIO INNOVATIVE 100 Award”, USA
For SCADA Implementation Largest IT Infrastructure
in North India
NABL Accredited
Meter Test Lab
Performance Indicators
31
Team - BSES
Innovation & Way Forward
32
Innovation & Way Forward
Customer’s Delight
Reliability - 24X7 power supply
Value added services – Pre-paid metering, Multiple Payment options, convergence etc.
Door step Or On-Call Services
Time of the Day (ToD) Metering
Web based services
Service Differentiation
Customer Profile based services
Better Reliability
Differential Voltage levels
Green Power
Product Differentiation
Advanced Metering Infrastructure (AMI) Technology
Elimination of various voltage levels to curb losses and ease of operation
Business Development
Utility Consultancy
EPC, O&M, IT
Training & Development
Management
Sharing of Rich Experiences through Twining
Thanks…