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THE ISS DIFFERENCE
Don’t Gamble With Quality
Mission Statement “To provide quality services while taking a
hands-on personal ownership approach to meet and exceed our customer’s needs and expectations.”
Vision Statement “It is our vision to be the best Inspection /
Containment / Sorting provider in the world in the eyes of our customers.”
“Docum
ent and Contents are P
rotected Trade Secrets and property of IFS
and shall not be duplicated for use other than by IFS”
“DON’T GAMBLE WITH QUALITY”Industrial Finishing Services, Inc. DBA
Industrial Sorting Services
What We Do:Our Core Services“D
ocument and C
ontents are Protected Trade S
ecrets and property of IFS and shall not be duplicated for use other than by IFS
”
“DON’T GAMBLE WITH QUALITY”Industrial Finishing Services, Inc. DBA
Industrial Sorting Services
Light Assembly &
Rework
Containment&
Controlled Shipping
Quality Control Inspections
&Sorting
How We Do It:
Job Authorization
Sort Results LogDaily Job Report
Job Training Sheet
“Docum
ent and Contents are P
rotected Trade Secrets and property of IFS
and shall not be duplicated for use other than by IFS”
“DON’T GAMBLE WITH QUALITY”Industrial Finishing Services, Inc. DBA
Industrial Sorting Services
Daily Time SheetReconciliation Audit
InvoiceFull Circle System
Electronic Reports DailyInvoicing Weekly
The ISS Difference:
Hands-On Ownership Approach
Recruiting & HiringExperienceSupervisionOrganization StructureSimplicity & TransparencyValue-Adding Mentality
“DON’T GAMBLE WITH QUALITY”
“Docum
ent and Contents are P
rotected Trade Secrets and property of IFS
and shall not be duplicated for use other than by IFS”
Industrial Finishing Services, Inc. DBA
Industrial Sorting Services
Process DevelopmentInsuranceReporting MethodsFollow-UpCostError ReportingQuantitative Value
Customer Service
Value of Service
Who Are Our Customers:
Advics- Brakes Akebono- Brakes Blue Grass Plating- Stampings Continental Automotive- Powertrain, Chassis Curtis Screw- Screw Machine
Products CSM Manufacturing- Precision
Machined Components Federal Mogul- Bushings & Gaskets GKN- Fasteners /Hardware Grede- Castings Indiana Automotive Fasteners-
Bolts, Nuts, Washers, Rivets Intat- Ductile Iron Castings Iwata Bolt- Nuts & Bolts
Keystone Powdered Metals- Fabricated Metal Products
Koyo Bearings- Ball/Roller Bearings Linamar- Powertrain LuK USA- Clutches Magna Powertrain- Powertrain Meritor WABCO- Breaking Systems &
Controls Showa America- Forgings Takumi Stamping- Stampings Thyssenkrupp Bilstein- Shocks Waupaca Foundries- Castings Walther EMC- Wheel Hubs for Heavy Vehicles Valeo- Transmission Parts & Climate Control SystemsVirginia Castings- Metal Castings
OEM
“Docum
ent and Contents are P
rotected Trade Secrets and property of IFS
and shall not be duplicated for use other than by IFS”
“DON’T GAMBLE WITH QUALITY”Industrial Finishing Services, Inc. DBA
Industrial Sorting Services
Where We Are:
“Docum
ent and Contents are P
rotected Trade Secrets and property of IFS
and shall not be duplicated for use other than by IFS”
INDIANAKENTUCKY
OHIO
“DON’T GAMBLE WITH QUALITY”Industrial Finishing Services, Inc. DBA
Industrial Sorting Services
ISO 9001:2008 Certified:
“Docum
ent and Contents are P
rotected Trade Secrets and property of IFS
and shall not be duplicated for use other than by IFS”
“DON’T GAMBLE WITH QUALITY”Industrial Finishing Services, Inc. DBA
Industrial Sorting Services
“Docum
ent and Contents are P
rotected Trade Secrets and property of IFS
and shall not be duplicated for use other than by IFS”
“DON’T GAMBLE WITH QUALITY”Industrial Finishing Services, Inc. DBA
Industrial Sorting Services
Dan GrammerDirector
513-316-1161
Joe WaldenCEO
513-678-2191
Thank You! ISS Office513-772-
6501877-832-
3368
Veteran Owned
Paul PahlManager513-316-
2040Diane PleimanManager
513-704-8251Jack Walden
Manager330-388-2523
Mark WaldenManager
513-218-5699
“Docum
ent and Contents are P
rotected Trade Secrets and property of IFS
and shall not be duplicated for use other than by IFS”
“DON’T GAMBLE WITH QUALITY”Industrial Finishing Services, Inc. DBA
Industrial Sorting Services
With What? (Machine, Materials):* Daily Job Report* Communication
* Direct Contact on Site
Process: Customer Focus/Satisfaction
Process Owner: President
With Who? (Training, Skills,Resources):
* Office Staff * Team Leads
* Accounting* BUMs
* Supervisors
How? (Methods, Procedures):* Quality Manual
* Quality Instructions 7.0* Job Training Sheet
* Internal Audit Procedure 8.2* Informal Office Procedures
Inputs:* Customer-Specific Requirements,
Including Job Training SheetOutputs:
* Repeat Business* Timely Reporting/Invoicing
Measurement / PerformanceIndicators:
* Daily Job Report* Sorts vs. Resorts Graph
* Internal Audits
Industrial Sorting Services QMS Processes
Linkage to Other Processes: Planning of product realization, customer-related processes, review of requirements related to product.
Application ISO 9001 Clauses: 5.2, 7.2.3, 8.1, 8.2.1, 8.2.2, 8.4
“Docum
ent and Contents are P
rotected Trade Secrets and property of IFS
and shall not be duplicated for use other than by IFS”
“DON’T GAMBLE WITH QUALITY”Industrial Finishing Services, Inc. DBA
Industrial Sorting ServicesIndustrial Sorting Services QMS Processes
With What? (Machine, Materials):*Job Training Sheet, Job Authorization,
Sort Results Log, Time Sheet*Safety Equipment
*Supplies *Tags
*Environmental *Identification Sample*Gages
Process: Inspection & Job Process
Process Owner: President
With Who? (Training, Skills,Resources): *Job Training
Sheet*Office staff *Lead
Inspectors*BUMs
*Inspectors*Supervisors
*SQEs*Team Leads
*Customer
How? (Methods, Procedures):*Quality Instructions 7.0
*Follow Job Training Sheet
Inputs:*Customer requirements
*Host plant *Production Requirements
* Job Training Sheet*Supervisor/Manager
*Efficient Mindset
Outputs:*Certified Material *Repeat
Business* Quarantine of Nonconforming
Material*Customer Satisfaction
*Daily Job Reports*Sort vs. Re-sort Graph
Measurement / PerformanceIndicators:
* < 1% missed parts*Sort Process Audit*Sort Results Log
*Customer Satisfaction and Feedback
Linkage to Other Processes: Planning of product realization, customer-related processes, review of requirements related to product.
Application ISO 9001 Clauses: 6.3, 6.4, 7.5.1, 7.5.2, 7.5.3, 7.5.4, 7.5.5, 7.6, 8.2.3, 8.2.4, 8.3, 8.4
With What? (Machine, Materials):*Job Training Sheet, Job Authorization,
Sort Results Log, Time Sheet*Safety Equipment
*Supplies *Tags
*Environmental *Identification Sample*Gages
Process: Inspection & Job Process
Process Owner: President
With Who? (Training, Skills,Resources): *Job Training
Sheet*Office staff *Lead
Inspectors*BUMs
*Inspectors*Supervisors
*SQEs*Team Leads
*Customer
How? (Methods, Procedures):*Quality Instructions 7.0
*Follow Job Training Sheet
Inputs:*Customer requirements
*Host plant *Production Requirements
* Job Training Sheet*Supervisor/Manager
*Efficient Mindset
Outputs:*Certified Material *Repeat
Business* Quarantine of Nonconforming
Material*Customer Satisfaction
*Daily Job Reports*Sort vs. Re-sort Graph
Measurement / PerformanceIndicators:
* < 1% missed parts*Sort Process Audit*Sort Results Log
*Customer Satisfaction and Feedback
“Docum
ent and Contents are P
rotected Trade Secrets and property of IFS
and shall not be duplicated for use other than by IFS”
“DON’T GAMBLE WITH QUALITY”Industrial Finishing Services, Inc. DBA
Industrial Sorting ServicesIndustrial Sorting Services QMS Processes
With What? (Machine, Materials):*Call/email from customer
*Call /email from engineer on site*Call/email from ISS employee
*Fax*Filled out by customer physically on
site
Process: Job Authorizations
Process Owner: President
With Who? (Training, Skills,Resources):*Office staff
*BUMs*Supervisors*Team Leads
How? (Methods, Procedures):*Quality Instructions 7.0
*President*Contract for new business
*Customer involvement
Inputs:*Who *How
long*What *How
many*Where *Other customer
requirements*When*How
Outputs:*Agreement with customer
*Location*Customer requirements *Billing
address *Pricing *Opportunity for new
business*# of pieces, people *Identifies
customer*All other forms
Measurement / PerformanceIndicators:
* < 1% missed parts*Job authorization or agreement for
all sorts
Linkage to Other Processes: Planning of product realization, customer-related processes, review of requirements related to product.
Application ISO 9001 Clauses: 7.1, 7.21
With What? (Machine, Materials):*Call/email from customer
*Call /email from engineer on site*Call/email from ISS employee
*Fax*Filled out by customer physically on
site
Process: Job Authorizations
Process Owner: President
With Who? (Training, Skills,Resources):*Office staff
*BUMs*Supervisors*Team Leads
How? (Methods, Procedures):*Quality Instructions 7.0
*President*Contract for new business
*Customer involvement
Inputs:*Who *How
long*What *How
many*Where *Other customer
requirements*When*How
Outputs:*Agreement with customer
*Location*Customer requirements *Billing
address *Pricing *Opportunity for new
business*# of pieces, people *Identifies
customer*All other forms
Measurement / PerformanceIndicators:
* < 1% missed parts*Job authorization or agreement for
all sorts
“Docum
ent and Contents are P
rotected Trade Secrets and property of IFS
and shall not be duplicated for use other than by IFS”
“DON’T GAMBLE WITH QUALITY”Industrial Finishing Services, Inc. DBA
Industrial Sorting ServicesIndustrial Sorting Services QMS Processes
With What? (Machine, Materials):* QMS, Quality, Procedures, Instruction
Manuals* Management Reviews
* Defining Roles & Responsibilities
Process: Management
Process Owner: President
With Who? (Training, Skills,Resources):
* President * HR
* CFO * All Staff
* BUMs* ISO Manager
How? (Methods, Procedures):* Meetings *
HR 6.2 * Manuals
* Procedures* President
* ISO Manager
Inputs:*President * Effective
Communication*CFO
*ISO Management Rep.*BUMs,
*HR* Computer Data Systems
Outputs:* Effective Communication with Staff
and Customers*Effective QMS System
* Meeting Company Objectives* Maintaining ISO Certification
Measurement / PerformanceIndicators:
* Internal & External Audits* Customer Satisfaction Base
With What? (Machine, Materials):* QMS, Quality, Procedures, Instruction
Manuals* Management Reviews
* Defining Roles & Responsibilities
Process: Management
Process Owner: President
With Who? (Training, Skills,Resources):
* President * HR
* CFO * All Staff
* BUMs* ISO Manager
How? (Methods, Procedures):* Meetings *
HR 6.2 * Manuals
* Procedures* President
* ISO Manager
Inputs:*President * Effective
Communication*CFO
*ISO Management Rep.*BUMs,
*HR* Computer Data Systems
Outputs:* Effective Communication with Staff
and Customers*Effective QMS System
* Meeting Company Objectives* Maintaining ISO Certification
Measurement / PerformanceIndicators:
* Internal & External Audits* Customer Satisfaction Base
Linkage to Other Processes: Planning of product realization, customer-related processes, review of requirements related to product.
Application ISO 9001 Clauses: 4.2.1, 5.1, 5.5.1, 5.5.2, 5.5.3, 6.2, 7.4, 7.4.3, 8.1, 8.4
“Docum
ent and Contents are P
rotected Trade Secrets and property of IFS
and shall not be duplicated for use other than by IFS”
“DON’T GAMBLE WITH QUALITY”Industrial Finishing Services, Inc. DBA
Industrial Sorting Services
Mission Statement
“To provide quality services while taking a hands-on personal ownership
approach to meet and exceed our customer’s needs and expectations.”
“Docum
ent and Contents are P
rotected Trade Secrets and property of IFS
and shall not be duplicated for use other than by IFS”
“DON’T GAMBLE WITH QUALITY”Industrial Finishing Services, Inc. DBA
Industrial Sorting Services
“Docum
ent and Contents are P
rotected Trade Secrets and property of IFS
and shall not be duplicated for use other than by IFS”
“DON’T GAMBLE WITH QUALITY”Industrial Finishing Services, Inc. DBA
Industrial Sorting Services