Current

Satisfaction

from NOVA’s

First Cycle

Students 1st Cycle Student Experience Survey

2010/2011

Purposes

1. To know the current satisfaction from

NOVA’s first cycle students.

2. To identify the factors that determine

student satisfaction in NOVA.

The present report focus exclusively on the

first purpose.

Methodology

Students enrolled, in 2010/2011, in a 1st cycle (including the first 3 years of integrated masters)

Six AU: FCT, FCSH, Nova SBE, FCM, ISEGI

Survey designed for the study

Online https://questionarios.unl.pt/

Pilot survey applied on May 2011

Final survey applied between 1st June and 15th July 2011

Sample obtained by census

Sample 2784 questionnaires returned

After database treatment (incoherence, extreme cases): 1832

Academic Unit

Target population Sample % AU target

population N % n %

FCT 4765 44,58 867 47,33 18,20

FCSH 2920 27,32 484 26,42 16,58

Nova SBE 1410 13,19 218 11,90 15,46

FCM 831 7,78 115 6,28 13,84

FD 463 4,33 86 4,69 18,57

ISEGI 299 2,80 62 3,38 20,74

Total 10688 100 1832 100 17,14

Source: The data related to the target population were given by the Planning Office (16 August 2011).

Sample representation

Results Aggregated results, per AU and per programme year

Averages

Semantic scale from 1 to 8, being 4,5 the benchmark point

Global Satisfaction

Loyalty

Satisfaction with

Teaching

Facilities and equipment

Services and Websites

AU outside connection

Personal experience and development

Global Satisfaction

Global Satisfaction

Loyalty

Loyalty

Teaching

Teaching

Facilities and Equipment

Facilities and Equipment

Services and Websites

Services and Websites

AU outside connection

AU outside connection

Personal Experience and Development

Personal Experience and Development

Conclusion

Students are satisfied

Students are loyal

Satisfaction diminishes as years go by

Conclusion

Teaching

Students satisfied

Teaching quality

Offer of optional modules

Students’ progress feedback given by

teachers

Conclusion

Facilities and Equipment

AU surroundings

AU location

Toilets

Study facilities

Conclusion

Services and Websites

AU website

Academic Services

AU outside connection Image and reputation of the institutions

Extracurricular activities

Conclusion

Personal experience and

development

Feeling of belonging

Written communication skill improvement

Conclusion

Action Plan for 2011/12 (approved by the Council of Deans)

Repeat the Student Experience Survey,

applying it to the 1st and 2nd cycles

During May

By census

Analyze the collected data annually and by

cohorts

For more information, report and/or charts supporting tables

access, contact

Teaching Quality Office

Reitoria da Universidade Nova de Lisboa

Campus de Campolide

1099-085 Lisboa

Email: qualidade@unl.pt