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Supervisory Skills
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WELCOME TO
Hospitality Supervision
Seminar
JULY 31, 2013
Powered by the Research Team
Supervisory Skills in the HospitalityIndustry
The aim of this activity is to develop the knowledge and understanding required for the supervision of an area in the hospitality industry.
You will learn how to produce evidence for carrying out risk assessments and progress by implementing and monitoring health and safety policies.
Aim and purpose
You will also study leadership skills, how to implement training for your team and the importance of team development.
Introduction
The ability to lead and supervise teams is critical to the success of a hospitality business. This unit introduces learners to the principles of team leadership and supervision in a hospitality business.
Understanding and applying team supervision and development skills is a key requirement of this unit.
The ability to measure the effectiveness of team performance and achievement is a requirement for any successful hospitality business.
Be encouraged to review the role of the supervisor and manager in hospitality businesses, and their impact and influence on team achievement.
Have the opportunity to explain and show team leadership skills. These skills can be developed and measured in practical situations where learners have to demonstrate personal organization, flexibility and other interpersonal skills when leading a team towards achieving the desired objectives.
Key Factors
Attitude Leadership
SkillsKnowledge
WHATIS
ATTITUDE?
What makes LIFE 100%?If
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Is Equal to1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26
A+T+ T+ I+ T+ U+ D+ E
1+20+20+9+20+21+4+5= 100% It is OUR ATTITUDE towards Life and works that
makes our life 100%.
Therefore, ATTITUDE is everything!!!
Leadership
Please Write a One Sentence
Definition for
LEADERSHIP?
Skills
Knowledge
Objectives
Performance objectives
Learning objectives Experience
objectives
BREAK
What makes a Good
Supervisor?
10 IMPORTANT SUPERVISORY
SKILLS
Skills
Communicates effectively Demonstrates technical
expertise Responsible and completes
work without close supervision
Leadership ability
Organized Adapts to and implements
change Promotes key values Team and people building
skills Uses sound judgment Produces results
Skills
CONCRETE EXAMPLES OF SUPERVISORY
TASKS
Supervisors are responsible for:
DelegatingMotivating and praisingDelivering criticism and
disciplineWorking under pressureMeeting tight deadlinesTraining new employeesOrganizing people, projects,
and schedules
Observations
THANK YOU FOR
LISTENING
Have a Great Day!!!
IMPRESSIONS