Presentation title goes here 01/01/2008€¦ · Resume Rating .16 Unstructured Interview .19 Reference Checks .24 Unstructured Panel Interviews .35 Work Sample Tests .55 Assessment

Presentation

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title goes here01/01/2008

How to Prepare for the How to Prepare for the Professional Competency InterviewAIC National ConferenceMoncton, New BrunswickJune 10th, 2011

Session Overview

Introduction

The Professional Competency Interview

Mentor/Mentee Mentor/Mentee Relationship

Preparing for the Interview

Resources available

Coffee BreakCoffee Break

Mock Interviews

Q&AHow to Prepare for

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Q&Athe Professional Competency Interview

PresentersPresenters

Duane Bates, AACI, P.App.Deputy AssessorDeputy AssessorBC Assessment

Troy Davidson, CRAAppraiserDavidson Appraisals Ltd.

Laurel Edwards AACI P AppLaurel Edwards, AACI, P.App.Managing DirectorColliers International (Calgary)

Tyler Beatty, CandidateAppraiserBC Assessment

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the Professional Competency Interview

The Professional Competency I t i (PCI)Interview (PCI)

Based on 5 Professional Competencies: Market Analysis Integrity Critical Thinking Relationship Building & Communications Self Development

Applies the BDI methodology Applies the BDI methodology.

Panels are comprised of trained AIC designated members.

The final step in the designation process.

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Behaviour Description Interviews

Experience ≠ PerformanceExperience Performance

Demonstrated behavioursHow to Prepare for

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Behaviour Description Interviews (BDI)p ( )

Based on the principle that the best predictor of future performance is found by looking at past

b h i behaviour.

The more recent and long-standing the past behaviour, the greater its predictive power.be av ou , t e g eate ts p ed ct ve powe .

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Behaviour Description Interviews (BDI)p ( )How are Behavioural Questions Different from Other Types of Interviewing Questions?

Questions typically found in interviews:

1. Situational/Theoretical questionsqExample: How would you organize your friends to help you move into a new apartment?

2. Close-ended questionsExample: You have a degree in psychology, is that correct?

3. Stress/Off-the-wall questionsExample: If you could be any car, which kind would you be?a ple: f you could be a y ca , w c d would you be?

4. Behavioural questions Example: Describe a time that you had to be flexible when planning your work schedule. How to Prepare for

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ythe Professional Competency Interview

Behaviour Description Interviews (BDI)

How does Behaviour Description Interviewing compare?

Hiring Method Ratingg g

Applicants’ Education Level .10

Resume Rating .16

Unstructured Interview .19

Reference Checks .24

Unstructured Panel Interviews 35Unstructured Panel Interviews .35

Work Sample Tests .55

Assessment Centres .59

Behaviour Description Interviews .70 -.80

Using the Pearson Co-efficiency Scale, where items are rated from -1 to 1, we can compare different assessment methods as reported in a recent meta-analytic research of over 150 How to Prepare for

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published works. (www.bdt.net/what.asp?pg=What&brw=NN)the Professional Competency Interview

AIC’s Professional CompetenciesAIC s Professional Competencies

Competencies identified as critical by AIC AIC are:

Observable

Measurable

Linked to professional requirements for designated members of AIC

Based on strong performance Based on strong performance

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Market Analysis

Impacts of zoning and land use controls

Specific sources you’ve used in researching k t d t market data

Unique characteristics in market areas you are familiar with

Use of land title information

Importance of municipal or provincial land li d l i use policy and regulations

Legal non-conforming land use

Highest and best use challenges How to Prepare for

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Highest and best use challenges the Professional Competency Interview


Integrity

Challenges experienced due to your honesty

Ali i ti ith l Aligning your actions with your personal ethics

Admitting to mistakes

Violations of ethics or standards you have observed

B i diffi l i d f b h Business difficulties caused for you by the AIC Standards

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Critical Thinking

Application of research skills

Unique solutions to problems

Application of judgement or logic

Approaches to difficult assignments

Anticipating problems

Resolutions to dilemmas at work

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Relationship Building & Communication

Dealing with poor communicators

Mandates or assignments that lacked definition

Understanding others’ perspectives

Communicating with others despite a poor l ti hi relationship

Dealing with angry people

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Self Development

Targeted training/self development

Choosing learning experiences

Process changes you have chosen to make

Identifying and addressing performance k weaknesses

Voluntary expansion of your knowledge

Applying critical feedback Applying critical feedback

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The STAR modelThe STAR model

Situation/TaskWhat was the situation or task that you were confronted with? What was the background and context?

ActionWhat actions did you have to take? What ydid you say or do?

ResultResultWhat were the results of the action(s) you took? What was the impact? What did you learn?How to Prepare for

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learn?the Professional Competency Interview

Combating Interview Stress

Interview Stress can be mitigated by ensuring that one is prepared in the following key areas:

• Mental preparation • Emotional preparation • Physical preparationPhysical preparation

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Combating Interview StressCombating Interview Stress

Mental Preparation

The more research & preparation you do, the less anxiety you will experience.

Fully understand AIC’s Professional Competencies.

Ens re that o nderstand Ensure that you understand how the BDI processworks.

P i d li i Practice delivering your examples out loud to a friend.

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Combating Interview Stress

Emotional Preparation

RelaxRelax

Control nervousness and anxiety by deep-breathing or meditation.

i li iVisualization

Close your eyes and envision yourself managing the interview

ll hl h h well. (athletes use this technique frequently)

Positive Self-Talk

Replace negative thoughts of self-doubt with positive thoughts and images of a successful

i t i How to Prepare for

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interview. the Professional Competency Interview


Physical Preparation

Appearance is the first thing you communicate to thing you communicate to those you meet. Dress professionally and appropriately.

Use a pre-interview checklist to ensure nothing is forgottenis forgotten.

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Physical Preparation

Arrive in advance of your interview (10 min) & have directions to the interview locationlocation.

Get a good amount of sleep the night before your interview and don’t attend te v ew a d do t atte d the interview on an empty stomach.

Avoid caffeine intake prior to the interview. It can increase your heart rate and the feeling of stress.

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First Impressionsp

DDuane

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First Impressionsp

HOW DOES HOW DOES APPEARANCEAPPEARANCE MANIFEST MANIFEST ITSELFITSELF IN AN INTERVIEW?IN AN INTERVIEW?

Attire

ITSELF ITSELF IN AN INTERVIEW?IN AN INTERVIEW?

MannersEye

Contact

Appearance

CommunicationStyle

BodyLanguage

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First Impressionsp

Watch Your Nerves

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First Impressionsp

Be Aware of Your Body Language

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Dave’s Amazing First Impression

See video atSee video at http://www.youtube.com/watch?v=nDOz0QnvDKs

How to Prepare for the Professional Competency Interview Competency Interview

The Mentor and Mentee - A Guide to Success.Troy Davidson June 2011Troy Davidson, June, 2011

P f i l M i iProfessional Motivation

“Education has for its object the formation of jcharacter.”

English philosopher Herbert Spencer (1820 – 1903)

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pthe Professional Competency Interview

A Formula For SuccessA Formula For Success

Ed i E i E Education + Experience + Exam =

PATH TO DESIGNATION

The path to designation consists of formal studies completion of required reports studies studies, completion of required reports, studies and workshops, participation in the Applied Experience Program (AEP) and the successful completion of required examinations: written and completion of required examinations: written and oral.

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Your Mentor: Choose Wisely. yJulian or…

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Donald Trump. Who can you work with?

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By Definition

Mentor:an individual who serves as a teacher or trusted counsellor; a wise and trusted guide and advisor In the counsellor; a wise and trusted guide and advisor. In the Appraisal Institute of Canada the Mentor must be a well regarded professional who is a designated member, preferably with expertise in the same discipline as the CandidateCandidate.

Mentee:a Candidate of the AIC who has successfully completed a Candidate of the AIC who has successfully completed the program of professional studies developed and delivered in partnership with the Real Estate Division of the Sauder School of Business at UBC. AIC education program ensures that members proceeding to

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program ensures that members proceeding to designation do so with the assurance of a solid educational foundation that prepares them to meet the ever changing demands of a multidisciplinary

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profession.

Candidate Life Cycle in Applied ExperienceExperience

A Candidate must have successfully completed the Professional Practice Seminar (PPS) within the last five Professional Practice Seminar (PPS) within the last five years to be eligible for commencement of the Applied Experience Program.

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What is the Applied Experience What is the Applied Experience Program?

Members of the AIC who wish to apply for designated status must complete the requirements of the Applied Experience Program (AEP).Applied Experience Program (AEP).

AEP ensures that all newly designated members have obtained relevant experience in the application of obtained relevant experience in the application of the First Principles of Value in a professional setting, and have developed the professional skills expected by the clients of AIC members.by t e cl e ts o C e be s.

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Applied Experience Program DurationApplied Experience Program Duration

For the CRA Designation: minimum of one year, must be completed in two years immediately preceding the completed in two years, immediately preceding the examination date.

h AAC For the AACI Designation: minimum of two years, must be completed in four years, immediately preceding the examination date.

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Mentoring MattersMentoring Matters

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What is Mentoring?What is Mentoring?

One person helping another to achieve somethingsomething

Will empower an individual to move forward pwith confidence towards what they want to achieve

Will create an informal environment for open communication and professional development

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What is the role of the Mentor?

A Mentor is to ensure that a Candidate is guided in their development and in their development and in the application of the principles of value and professional competencies professional competencies throughout the Candidate’s applied experience.

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What is the role of the Mentee?

The Mentee is to ensure that he or she obtains the experience and proficiencies of application of the experience and proficiencies of application of the critical concepts known as the First Principles of Value that will assist with the accurate valuation of real property and form the basis for the real property and form the basis for the assumptions, he or she, as an appraiser, will make in reporting to clients.

The Mentee is to learn and benefit from the knowledge and experience of their Mentors in acquiring on-the-job professional training.

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acquiring on the job professional training.

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How to Prepare for the Professional Competency Interview

The Importance of Mentoringp g

It contributes to a positive climate and promotes a clearer understanding of professional responsibilities and expectations.

It provides practical skills not obtained through k d i th C did t d course work and gives the Candidate a good

understanding of the various specialization options available in our profession, be it Fee Appraisal Consulting Portfolio Management Appraisal, Consulting, Portfolio Management, etc.

It promotes a positive image of the profession p p g pand reflects Candidate-centred values.

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AEP Working Relationshipg p

Candidates and their Mentors work together to ensure that the Candidate is prepared to d t t i b th itt d l i ti demonstrate, in both written and oral examinations, their proficiency in the application of the First Principles of Value and has developed the necessary Professional CompetenciesProfessional Competencies.

Stay connected: Plan daily or weekly correspondence; monthly

meetings; annual progress reports; Attend Continuing Professional Development

Sessions together, Chapter and Provincial Association Meetings and AIC National

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Association Meetings and AIC National Conferences;

Stay involved.

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Mentor Obligations

The Mentor must be willing to:

assist the Candidate to prepare the Applied Experience assist the Candidate to prepare the Applied Experience Enrolment Report, which forms a critical component of the application to the Applied Experience Program;

help the Candidate understand the importance of First help the Candidate understand the importance of First Principles of Value as they relate to their work in the Recognized Areas of Applied Experience;

advise the Candidate on the development of Critical advise the Candidate on the development of Critical Professional Skills; and

prepare a report for the Committee of Examiners that briefly outlines the Candidate’s breadth and depth of

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briefly outlines the Candidate s breadth and depth of experience, their application and understanding of the First Principles of Value and recommends that the Candidate is ready for designated member status based

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on their applied experience.

Candidate Obligationsg

A Candidate must:

l M h h j d b bl select a Mentor that they judge to be able to support their success in the Applied Experience Program;

develop a plan to complete the AEP in a manner that will d l h k l d kill d i develop the knowledge, skills and experience necessary to achieve the desired designation;

prepare a comprehensive enrolment report that sets out h l d bj i f hi C did ’ i l the goals and objectives for this Candidate’s particular

circumstance for the Program;

schedule regular meetings with the Mentor as required; b it d t ti i i M t i t th

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submit any documentation requiring Mentor review to the Mentor in a timely fashion; and

keep the Mentor informed of progress in academic it d li d i

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pursuits and applied experience.

Employment Options

In most instances a Candidate’s employer will also serve as a Mentor. However, the Mentor need not have any employment relationship with the Candidate.

In some instances the Candidate may also have a co-signing relationship with the Mentor or another designated member altogether. The latter would require a separate registration of the relationship.

All Candidates require a Mentor to enter into and

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qcomplete the Applied Experience Program as a requirement for professional designation in the AIC.

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As a Mentor

As a Mentor, you will have the benefit of regularly meeting with Candidates that will be your future colleagues exposing yourself to fresh ideas about our colleagues, exposing yourself to fresh ideas about our profession, and learning by teaching.

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As an Employer

You will have the additional benefit of using the meetings with the Candidate as part of the ongoing employee development and performance review employee development and performance review process.

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Teamwork for a common goal.g

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Volunteer as a Mentor – You Win – and the Profession Wins

Solidify your knowledge by sharing it with others Strengthen your own knowledge base and improve

communication skills Enhance your own leadership, teaching and coaching

skills Create new support networks Grow your businessy Satisfaction in helping an emerging professional Demonstrate your own professionalism and a

commitment to personal and professional commitment to personal and professional development

Promote the professional recognition of Mentors for their commitment to developing the talents of new f their commitment to developing the talents of new professionals

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Visit the Applied Experience Program Visit the Applied Experience Program Guidelines

The role and obligations of a Mentor are defined in the AEP Guidelines which can be found on the Candidate Central section of the AIC website

www.aicanada.org

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In Conclusion

“It is a mistake to try to look too far ahead. The chain of destiny can only be grasped one link at a y y g ptime.”

Sir Winston Churchill (1874 – 1965), British politicianHow to Prepare for

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How to Prepare for the Professional Competency InterviewCompetency InterviewLaurel Edwards, June, 2011

Prepare from the beginningPrepare from the beginning

Start a list of the 5 competencies, and the key actions, at the beginning of your Applied Experience actions, at the beginning of your Applied Experience program.

Keep a file of experience gained in these competencies competencies.

If you find on review that you are lacking experience in any area, you should seek to gain that

b f l f hexperience before applying for the Interview.

You need to do this with enough time to gain the appropriate experience before your interviewpp p p y

Speak with Mentor to discover any additional examples that may demonstrate proficiency

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How to Prepare for the Interview p

In preparation for the Interview, consider situations where you have demonstrated the competencies described previously.

As you prepare, make a list of examples of how you have experienced each of the you have experienced each of the competencies.

By preparing in advance, you will be able to draw on the best example vs the first or most draw on the best example vs. the first or most recent example you remember. A satisfactory answer is required for each of the five critical competenciescompetencies.

It is best to be prepared for every possible question

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How to Prepare for the Interview Competency Example Situation Task Action Result

IntegrityIntegrity

• Challenges dueto honesty

• Aligning actions with personal ethics

Ad itti t • Admitting to mistakes

• Violations of ethics you have yobserved

• Business difficulties caused by AIC

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caused by AIC Standards


How to Prepare for the Interview How to Prepare for the Interview

List an example for each of the key actions

You may have examples that can be used over multiple key actions.

Ensure that you have a different example for each of the 5 competencies

Make sure these answers display a wide enough variety of the work you do

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During the Interview g

When you speak to that competency in the Interview, be sure to use the example that you feel best demonstrates your skills and abilities.

When answering the questions be sure to provide full details to the Interviewers – include provide full details to the Interviewers include the who, what, where, when, how and why of the situation as well as what your specific role was, what follow up you did, and how you , p y , ycommunicated throughout the situation.

It is not unusual for your answer to take at least five minutesfive minutes.

Be prepared to verify all examples for the panel.

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During the Interview g

When you speak to that competency in the Interview, be sure to use the example that you feel best demonstrates your skills and abilities.

When answering the questions be sure to provide full details to the Interviewers – include provide full details to the Interviewers include the who, what, where, when, how and why of the situation as well as what your specific role was, what follow up you did, and how you , p y , ycommunicated throughout the situation.

It is not unusual for your answer to take at least five minutesfive minutes.

Be prepared to verify all examples for the panel.

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How to Prepare for the Professional Competency InterviewCompetency InterviewTyler Beatty, June, 2011

How to Prepare for the Interview Review BDI documents to understand what is

expected of you and how to best answer questions in the PCI format.in the PCI format.

Practice Answers with Mentor or peers to get feedback.

Review resources available to you on the AIC website.

Relax and trust you preparation; focus on being Relax and trust you preparation; focus on being rested and ready to perform your best in the PCI.

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Web Tour of AIC WebsiteWeb Tour of AIC Website

Tips and Tools for the PCI

http://www.aicanada.ca/http://www.aicanada.ca/

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Questions?Questions?

Documents

Presentation title goes here 01/01/2008€¦ · Resume Rating .16 Unstructured Interview .19 Reference Checks .24 Unstructured Panel Interviews .35 Work Sample Tests .55 Assessment