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ComReg - What we do Our functions derive from Irish and EU law Regulate operators with significant market power Uphold consumer rights Manage the use of the radio spectrum Assign rights of use Manage radio interference (e.g. to support aeronautical safety) Ensure delivery of Universal Service in telecoms and posts Various other functions, including numbering, charges for the Emergency Call Answering Service, regulation of Premium Rate Services 3
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Presentation to Joint Oireachtas Committee [27/01/2016]
Jeremy Godfrey, ChairpersonKevin O’Brien, Commissioner
Gerry Fahy, Commissioner
ComReg - Who we are
We regulate communications markets so that they operate effectively in the interests of consumers and society
Established in 2002 by the Communications Regulation Act Statutory objectives include:
Promoting the interests of end users Facilitating competition and consumer choice Facilitating innovation and investment Ensuring efficient use of radio spectrum
2
ComReg - What we do
Our functions derive from Irish and EU law Regulate operators with significant market power Uphold consumer rights Manage the use of the radio spectrum
Assign rights of use Manage radio interference (e.g. to support aeronautical safety)
Ensure delivery of Universal Service in telecoms and posts Various other functions, including numbering, charges for the
Emergency Call Answering Service, regulation of Premium Rate Services
3
Main trends
Users More
Video streaming Social media Smartphones and tablets Smart “things” like
thermostats Access via wifi and mobile
Less Fixed line phone calls Text messages Smartphone driving high data
usage growth on mobile
Networks Faster fixed connections
Fibre closer to the user Better wireless connections
Faster speeds with 4G Wider coverage of data
services following changes in spectrum rules
4
Broadband penetration in Ireland is above EU28 average
5
2007 2008 2009 2010 2011 2012 2013 2014 20150%
10%
20%
30%
40%
50%
60%
70%
80%
90%
42%48%
56%61%
67%72%
76%78% 80%
31%
43%
54%58%
65% 65%67%
80% 83%
Household Broadband Penetration Rates, EU-28 and Ireland
EU-28 Ireland
Source: Eurostat, Information Society Indicators, CSO
Broadband speeds are increasing
7
Q3'12 Q3'13 Q3'14 Q3'150%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
7.9% 5.4% 4.0% 2.8%
61.8%52.5%
34.2% 29.9%
11.1%
9.6%
18.6%
13.1%
19.9%32.5%
43.2%54.2%
Total Fixed Broadband Subscriptions by Speed, Q3'12- Q3'15
<2Mbps (2Mbps - 9.99Mbps) (=10Mbps - 29.99Mbps) (=30Mbps - 99.99Mbps)Source: Quarterly Key Data Questionnaire
How the fixed market has changed - networks
Much wider availability of high-speed broadband networks Eir (previously Eircom) high-speed network covering 1.3 million
premises, with public statements identifying a target of 1.9 million Virgin Media covers 760,000 premises Siro (ESB/Vodafone JV) plans initial coverage of 500,000 homes Overall high-speed coverage of 71% in line with EU average of 68% State Intervention planned for last 30% of premises
10
How the fixed market has changed - competition
Increased competition in fixed voice and broadband, between and on networks Market entry by Sky, Vodafone at Home, and others (through
regulated access to eir’s network) Virgin Media (previously UPC) has taken significant market share Competition on Bundles – voice, broadband, TV and mobile Declining importance of fixed voice but increasing importance of fixed
broadband to access data services – especially video Wireless, Mobile and Satellite play an important role
11
Mobile data usage is growing very rapidly following the launch of 4G
-
2,500
5,000
7,500
10,000
12,500
15,000
17,500
20,000
22,500
25,000
27,500
30,000
-
250,000
500,000
750,000
1,000,000
1,250,000
1,500,000
1,750,000
2,000,000
2,250,000
2,500,000
2,750,000
3,000,000
3,250,000 Q
2'11
Q3'
11
Q4'
11
Q1'
12
Q2'1
2
Q3'
12
Q4'1
2
Q1'1
3
Q2'
13
Q3'
13
Q4'
13
Q1'
14
Q2'
14
Q3'
14
Q4'
14
Q1'
15
Q2'
15
GB
per Q
uarte
r (0
00s)
Min
utes
(000
s)
Mobile voice and mobile data volumes in Ireland
Minutes (000s) Other Data Vols (000s GB)Source: Quarterly Key Data Questionnaire
500% Increasein mobile data usage
since 2011
Multi-BandSpectrum Auction
4G Launched
14
Existing 2016 2017 - 2019
405 MHz
755 MHz
1145 MHz
Spectrum Available and Planned for Mobileand Fixed wireless broadband services
• 86% increase in the available spectrum for wireless services in 2016 • With regional assignments complementing the National Broadband Plan• Supporting significantly enhanced wireless rural broadband services
• With the potential for a further 52% uplift of assignments • Including spectrum (700MHz) suitable for rural coverage extension
ComReg’s proposed Spectrum Strategy
PAST FUTURE
15
+86%
+52%
Consumer surveys show improvingsatisfaction with all services since 2013
16
Source: ComReg (fieldwork and data analysis carried out by RED C)
Annual statistics on Customer issues logged show a downward trend of 15% year on year
The top categories of electronic communications service issues Billing and disputed charging issues largely unchanged Contractual matters down by 22% Service issues down 15%
18
Billing &
Disputed Charges
Contractu
al Matters
Service Is
sues
Not for C
omReg
Switching & N
umber Porti
bility
Customer S
ervice
Installa
tion Issu
es
Comreg Other
ComReg not Consu
mer Care
0
1000
2000
3000
4000
5000
6000 5649
40213521
17721329 1073 1031
629 403
55695148
4167
1544 1467 1301843
2704
423
ECS Comparison
2015 2014
Many have benefited but there’s still work to be done
Substantial progress in bringing advanced services to most of the population
Several initiatives will improve experience for users in less-densely populated areas, and elsewhere Government’s National Broadband Plan Continued investment by fixed and mobile operators Continued aggressive competition More spectrum releases by ComReg Continued action by ComReg to uphold consumer rights Continued action by ComReg to optimise and enforce fair competition
rules
19