Presentation to Salesforce SE User Group 031716 vToSend

Salesforce Center of ExcellencePresentation to Salesforce SE User Group

2Salesforce Center of Excellence | [email protected] | Salesforce Community

Agenda

Why do we need a CoE?Cox Automotive CoE Strategy2016 Initiatives and Timeline

mailto:[email protected]

https://coxauto.force.com/cai/s/


Why do we need a COE?

What is a CoE?A Center of Excellence (CoE, also known as a competency center or a capability center) is a corporate group or team that leads other employees and the organization as a whole in

some particular area of focus such as a technology, skill or discipline.





A CoE drives organizations to identify, prioritize, execute, and communicate, while optimally leveraging People, Processes, Knowledge, and Technology and at the same time ensuring high value for all users and meeting the overall Business GOALS.

Center of Excellence

People

Processes

Technology

Knowledge Base

Defining accountability at the Executive level Ensuring Business Goals & Strategic Initiatives are prioritized, leveraged, and executed upon

Coordinating across initiatives Facilitating and driving user adoption

Improving speed of execution Sharing business and technology best practices across business units

Improving communication and visibility across the organization Driving corporate and industry compliance

A CoE can accelerate business value by:





Drive innovation, velocity and cost savings by using standard tools and processes and by sharing best

practices

Manage risk through “governance”




Strategy




Initiating your Center of Excellence

• Identify (quantify) the value of creating a CoE• Identify the cost of not having a CoE• Find both Business and Technology sponsors• Dream big and start small• Involve your Salesforce Customer Success team!



Documents

Presentation to Salesforce SE User Group 031716 vToSend