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Presented by:
Anna Bengtsson
SMART Business Resource Center
Kathy SchmitzJob Training Center and
Business One Stop Services
We Mean Business!
Butte Del Norte
LassenModoc
Plumas ShastaSiskiyouTehamaTrinity
NoRTEC
Nine County Consortium
For our rural areas, over 90% of businesses are SMALL – less than 5 employees. Business services means keeping them strong, being involved with their hiring process and compliance needs and staying in regular contact.
Why Do Business Services?
“If you really want to help us, stop trying to sell us your clients and help us with our internal infrastructure; become our HR department.”
Judi Madden, NoRTEC WIB Chair
Madden Plumbing & Heating
Reality Check
Business Services
Our Commitment…..
Local business is our primary customer. Our goal is to improve their bottom line by providing a skilled and flexible workforce, and a wide range of human resource services.
When businesses are healthy, so are workers, their families, and the community.
Business Service Categories
Business Service Categories
Functions
Business Start Up
Business Expansion
Business Vitalization
Business Closure
Service Clusters
Recruitment & Staffing
Training & Development
Human Resource Support
Business Development
Outplacement Services
Public Policy
335 businesses get started
1,290 businesses expand their operations
2,795 businesses stay vital
NoRTEC Has Helped:
Recruitment & Staffing
Recruitment & Staffing
We helped Rolling Hills Casino find over 400 employees.
How many can we help you find?
Pictured from left to right: Tiffney Miller, Public Relations and Advertising Specialist for Rolling Hills Casino; Kathy Garcia, Colleen Shanley and Ginger Rayl, Business Consultants for Business One Stop Services.
Business One Stop Services is a division of the Job Training Center which helps businesses find good employees and much more.
529-7000
Screening
Follow-Up
ReferenceChecks
Pre-Employment
Testing
InterviewInvolvement
Recruiting
First Pointof Contact
Recruitment & StaffingRecruitment & Staffing
Haws, Theobald and Auman, CPA’sCustomized Recruitment
Letters to local service groups.
Sent no hire letters.
Recruited through media sources.
Leveraged sister county organizations.
Delivered applications.
Participated on interview panel.
Verifying application information
For fee service
Recruitment & Staffing
Rockyn Robyn Cleaning Service STARRS Temporary Placement Agency
• Referred to tax preparer to set up financial record keeping systems.
• Assessed staffing and workload needs.
• Provided temporary staff to meet seasonal workload needs at local resorts.
Recruitment & Staffing
Mohave Electric
Payroll Services
529-7000
Mohave Electric uses Business One Stop Services for Applicant Recruitment,
Computer Classes and Payroll Services.
How can we help your business?
Toni ColyerPayroll Services Representative
Business One Stop Services is a division of the Job Training
Center which helps local businesses with their hiring and
human resource needs.
Larry Chain, Sr.; Larry Chain; Toni Colyer and Sandy Chain
Training & Development
Training & Development
EMT to Paramedic– Training every weekend for 9 months (70 miles away)– Tuition & travel costs paid by RHS
Impact: Business operations met requirements of California law. Employees received paramedic certification and pay increases.
Management & Supervisor Training– Costs of workshop series sponsored by DN Ambulance– RHS coordinated and developed the workshop series
Impact: Management & Supervisory training made available to other Del Norte businesses and at a reasonable rate.
Training & Development
Del Norte AmbulanceSkills Upgrade Training
Training & Development
Diamond Mountain CasinoMajor expansion doubled employee base and added 25
new management/ supervisory positions
Customer Service Training AFWD offers monthly workshops on a variety of customer service topics for the workforce of 140+
Management & Supervisory TrainingAFWD provided 24 on-site training sessions over ninemonths to develop leadership, communication, andperformance enhancement skills
Impact: Cost savings for Diamond Mountain Casino intravel expenses, staff time, and productivity losses, andA significant revenue generating contract for AFWD
Human Resource Support
HR SUPPORT
“We need to understand that ‘skill upgrade’ applies to the business as much as to its employees, and learn to think of the local business as our client, with its own unique set of needs.”
Charles Brown, NoRTEC Executive Director
HR Support
Impact: Reduced legal and financial liability for non-compliance with California Labor Law
Sharpen your skills with a practical session packed with ideas and tools!
Labor Law Related Sessions
FeaturingAttorney Mark Vegh
HR Support
Find and train the right employees from the start.
Sharpen your hiring skills with a practical session
packed with ideas and tools!
As a manager or supervisor, you know the challenges and
time it takes each time you start the hiring process.
This workshop offers field-proven strategies and techniques in core
areas absolutely essential to your hiring success.
Date: June 22nd
Time: 7:30am to 9:30amLocation: Job Training Center
718 Main Street, Red Bluff
Workshop Highlights
Recruiting tools that workHow to take the tension and stressout of interviewingThe magic of behavior based interview questionsWhat you need to know about employee records and other documentation.Tools to use to make the hiring process simple.Orienting your new employee so they stay and stay and stay!Simplify hiring must-do’s with handy checklistsSpotting red flags on resumes and applications
HR Support
WORKSHOPS FOR BUSINESS
Sexual Harassment Prevention Hiring 101Enterprise Zone Tax Credit SeminarWebsite Workshops (Put Your Business on the Internet Today)Conflict and ResolutionBusiness Start-up BasicsBusiness Plan BasicsFinancial Basics for BusinessDomestic Violence in the WorkplaceFrom Recruitment to Hiring to RetentionTax Update for Small BusinessGroup Health Insurance InformationHow the Small Business Development Center Can Help YouFinding $$ for Your BusinessDoing Business with the GovernmentServSafe Certification (Certification for Restaurants)Celebrate Small BusinessMaster your Business MarketingPayroll Tax Reporting WorkshopHospitality Training Workshop
HR Support
MORE WORKSHOPS FOR BUSINESS
Life Skills TrainingCustomer Service MagicE-CommerceMotivating & Retaining your EmployeesPersonnel Policies, Staff Training, and Labor LawsPatent-to-Profit TrainingConstruction & Building Trade Labor Law SeminarTake this Job and Fun ItManaging Employee Leave LawsDisciplining Employees and Wrongful Termination SeminarNorth State V3 Economic Accelerator Program SeminarSmall Business ForumPersonal Safety in the Workplace SeminarCustomer Service WorkshopUnderstanding Unemployment Insurance WorkshopCalifornia Labor LawControlling Worker's Compensation Costs WorkshopBuild Your Business by Building Your EmployeesSexual Harassment Prevention Training Workplace Safety - How to Develop Your Safety Plan
HR Support
MORE WORKSHOPS FOR BUSINESSDo's and Dont’s of Hiring and FiringAppreciation--the Magic Elixir for BusinessMinimum Wage Changes and Employer Tax CreditsUnderstanding a Diverse Workforce; Avoiding DiscriminationBusiness Computer TrainingEffective Position Statements/Beginning the Hiring ProcessThe Art of RecruitmentConducting InterviewsRetaining EmployeesFive Star Customer Service WorkshopHow to Create the Perfect EmployeeHow to Expand Your Marketing on a ShoestringHiring to TerminationHuman Resources 101Key to Excellent Customer ServiceWorker Compensation UpdateLabor Law UpdateExcelling as a First Time SupervisorHow to Shine as a SupervisorFitting a 36 hour life into a 24 hour daySubstance Abuse in the WorkplaceWorking With Difficult People in the WorkplaceCustomer Service Recovery
HR Support
California Parks CompanyLegal Compliance
Sexual Harassment Prevention Training • 3 Sessions • 65 Employees • 16 business locations
Training was fee-based and provided at multiple locations out of County.
Impact: Employer was able to certify that allmanagement and supervisory employees met therequirements of California Law.
NewslettersLocal Emphasis
Non-traditional partnership lends to credibility
Contents:
HR Updates
Local TrainingOpportunities
Economic Development
Labor Market
Special Events
Business Development
Business Development
“Pre-Venture Counseling” (Business Start-up Services), including help with the following items in the “Business Checklist” packet:
Business Plan
Fictitious Business Name Statement
Business Insurance
Employers Identification Number
Retail Sellers Permit
Employers Packet from EDD
Workers Comp Insurance
Marketing PlanCompetition’s PricingProduct Quality
Additional items were discussed/negotiated, including:
Customer ServiceHours of OperationEmployee Recruitment
Business Development
Ray Jen Coffee Company
Ray Jen Coffee Company
• Business Startup Counseling
• Employee Recruitment & Job Match Service
• Business Workshops
“The business center is a wonderful service to this community. I haven’t found anything like this in Oregon; I wish these services were available in Bandon. Keep up the great work”
Outplacement
Outplacement
Outplacement
Cendant-Budget Truck Rental Closure
• Services provided on-site for two weeks.• Meetings & classes scheduled at the beginning and
end of employee shifts.• On-site Career Fair with Shasta SMART & EDD.• Job Postings and referrals at business site.• One-on-one consultations.
Impact: Significant services delivered at workplace and
prior to layoff.
Public Policy
Public Policy
Public Policy
Workers Compensation ReformCommunity Forum
Hosted by Shasta SMART and featuring California Insurance Commissioner John Garamendi
• 100+ businesses in attendance
• Overview of Garamendi’s Reform Plan
• Testimony and discussion by business people
Impact: Opportunity to advocate on Public Policy
Sierra Pacific Industries, Kendall Pierson Tehama Co. Dept. of Ed., Bob Douglas Martin’s Gardens, Claudia Martin, Owner North Valley Services, Al Skaggs, Director Physical Therapy & Wellness, Jan Potanovic Umpqua Bank, Michelle Hake, Store Manager Home Depot, Tim Anderson, Store Manager Tehama Local Development Corp., Dexter Wright Etzler Finanacial, Matt Etzler, CEO Department of Rehabilitation, Terri WinsteadLouisiana Pacific, Marian Richardson, Admin Asst III Orthopedic Surgical Institute, Fredi BarneyJB Woodworks, Jessica Miller, Manager/SecretaryNCCDI (Head Start), Amy Grosch, Asst. DirectorPactiv Corp., Laura Daniel, HR Admin.Greenwaste of Tehama, Amanda Walter, Site Manager PJ Helicopters, Julie Benson, Executive Asst. Express Personnel Services, Lisa Ballestrasse JP Office Products, Patty Lingenfelter, President Palomino Room, Doug Reed, Owner Alternatives to Violence, Dianne Rabalais Tehama Tire, Gary Gabel, CEO Shasta Fasteners, Kim Barbanck, Owner Red Bluff Shell, Robin Ripley, Manager Re/Max Real Estate, Ken Robison, Owner Dolling, Inc., Tod Dolling, Owner Super 8 Motel, Jayu Bhavan, Owner Dr. Stephen Datu, Tami Ross, Office Manager Carbonell Chiropractic, Clare Carbonell, Office Mgr Durrer Rehab, Linda Durrer, Voc. Rehab. Counselor Westside Sales, Ben Finefrock, Owner Hampton Inn & Suites, Scott Kelly, General Manager County of Tehama, James Little, Building Official Rolling Hills Casino, Bruce Thomas, CEO Corning Truck & RV, Barbara Boot, Secretary-Treasurer Corning Medical Associates, Adrienne Frost Corning Chamber of Commerce, Valanne deBourg
Marketing and the Power of Gateway
Activities
Marketing
The Challenge:
Small budgetsNo full-time marketing people on staffMaking marketing a priority Image misperceptions
Marketing and Gateway Activities
“You need to offer something that’s immediately obvious, with crystal clear value to the local businesses, and something that doesn’t require a big time commitment.”
Charles Brown, NoRTEC Executive Director
Gateway Activities
A strong, proven service that allows you to establish 1) your own credibility and 2) a solid foundation for an ongoing working relationship with the business.
The service must be:
• Needed and valued by the business
• Free or low-cost (increases with credibility/confidence)
• High quality
• A priority product/service for your staff
• Able to provide you broad exposure to the business community
• Consistently delivered again and again and again…
Gateway Activities
Tax Credits Workshops & Seminars Website Development Newspaper Articles Legal Requirements Job Posting System Community Forums
Website Development Class
Your own website up and running in one class.
Your own domain name.
E-mail for yourself and your employees at your domain name.
Tips on expanding your website in the future.
Tips on using your website to grow your business.
Tips on promoting your website on and offline.
Gateway ActivitiesGateway Activities
Not Your Standard Job Posting System
• Combines all recruitment tools and strategies available with a single point of contact.
• On average, manage 100 -150 local jobs.
• High quality applicant pool.
• Working with nearly 90% of business start-ups and major expansions.
Gateway Activities
Ramada Inn & Suites, Corning, CA
– Hiring, Human Resources and Employee Training
Kia OsborneGeneral Manager
“I’m VERY happy with the new staff, how they have worked hard together during the opening of our new Ramada…”
Ramada Inn & Suites
Hiring
Referred by another business (Gateway)
Interview AssistanceRecruitment & Prescreening
Job DescriptionsInterpretation
Meeting Room Space
Employee Handbook
Human Resource Forms
New Hire PacketsEmployee
Orientation
Customer Service Training
Telephone Etiquette Training
2nd Hotel!
Interview AssistanceRecruitment & Prescreening
Job DescriptionsInterpretation
Meeting Room Space
Foundation BuildingThe Proving Ground
GatewayActivities
Strong localbrokering (referral)system
Image shift: The Go-To Place for job seekers and business
New partnerships
EDC’sRealtors
Planning DeptBusiness to
Business
ChambersCity MgrsBusinessEDC’sFinancialLegalMedia
Background
• Businesses asked for a workforce with strong customer service skills
• Training was developed for Frontline Staff, and for Supervisors & Managers
• National Customer Service Week a springboard for community awareness
Partnerships
Key ComponentsOver a dozen articles (written by One Stop staff) and two editorials on Customer Service featured in the Red Bluff Daily News.
Community-wide voting for Best Customer Service (businesses and individuals).
Secret Shoppers visited over 100 local businesses looking for extraordinary people.
20 Winners received Certificates of Excellence, gifts certificates donated by local businesses, and special recognition in the Red Bluff Daily News.
Four mini-customer service sessions, M-F from, 7:30am to 9am, at the new Hampton Inn.
Gala Awards Dinner – VIP Speaker.
Outcomes
Expect the Best a Success!
• Increased attendance at Customer Service Trainings.
• Established credibility as ‘subject experts’.
• Enhanced relation-ship with the media.
• Made an impact on the bottom line for local businesses.
Value to Organization
Customer Service Week
Job Fair Partnership
Senator Aanestad Visit
Included in long-term strategic plan.
$12,000
$ 9,000
$ 500
$21,500Total:
Redding Medical Center, Jean Blankenship, Retired Nursing Sup Wagner Electric, Bob Wagner, Retired Owner Newport Biosystems, Geoff Smith, Resource Develop. Manager Lehigh SW Cement Co., D. R. Griffith, Purchasing Manager Mt. Burney Storage, Lynn Miller, Owner Subway, Jane Heinan, General Manager Redding Bank of Commerce, Brenda Truett, AVPIS Supervisor Roberson Insurance, Linda Roberson, Owner/Manager Raab’s General Contr, .Cory Raab, Project Manager/Estimator Repco Paging, Kandace Friesen, General Manager US Bank, Jennifer Johnson, Sales & Service Manager Shasta Builder’s Exchange, Phil Quintana, Training Manager Blood Source North State, Margaret John, Admin Director XS Computers, Joshua Martinez, Owner Anderson Chamber, Tom Cowles, Board of Directors Lil Redhead Artworks, Tracy Piccinino, Owner Mary Kay Cosmetics, Tamara Andrews, Owner Corbett’s Restaurant, Melissa Corbett, Owner Eastside Hair Design, Froi Manuel, Stylist Cascade Circle, Inc., Phyliss Horner, Owner Anderson Athletic Club, Brad Frost, Owner Sarco Gas and Food, Nishtar, Owner Bartel’s Giant Burger, Carole Bartel, Co-Owner Shasta Family Chiropractic, Keri Barnes, Owner Shasta Builder’s Exchange, Cindy Lee, Marketing Kelly Services, Irish Robertson, Manager Shasta District Fair, Trish Strawn, CEO Computing Solutions, Kelly Engel, Owner Prime Outlets, Jim Holmos, Supervisor Industrial Optics Unlt., Kristie Fore, Co-Owner Roosters Landing, Perry Fore, Owner Knauf Insulation, Gail Shook, Plant Controller Calypso Cycle, Bob Day, Owner Gibson Heating, Jay Gibson, PresidentEconomic Develop. Corp., Naomi Geier, ManagerHardware Express, Terry Grafe, CFODH Scott & Co. LLP, Lawrence Dahl, Partner
Fee for Service
Fee for Service
Why take this step?
• Self preservation
• Demand outstrips supply
• Perceived and real value
• Expected by business
• Credibility/foundation in place (Gateway Activities)
The United States Department of Labor encourages Grantees to earn income to defray costs.
The Federal Code of Regulations states:
29 CFR 97.25 - Program income.
(a) General. Grantees are encouraged to earn income to defray program costs. Program income includes income from fees for services performed, from the use or rental of real or personal property acquired with grant funds, from the sale of commodities or items fabricated under a grant agreement, and from payments of principal and interest on loans made with grant funds. Except as otherwise provided in regulations of the Federal agency, program income does not include interest on grant funds, rebates, credits, discounts, refunds, etc. and interest earned on any of them.
Fee for Service
Hiring Services
Recruitment andPrescreening of
Applicants
Behavior BasedInterview Questions
andRating Sheets
Industry Focused Job Fairs
Job DescriptionsPre-employment
TestingTemporary Placements
Interviewing AssistanceReference and
Background Checks
Bilingual (English/Spanish)InterpretationAssistance
Fee for Service
Human Resources
Injury and IllnessPrevention
Program DevelopmentPolicy Development
Preparing and Sending Applicant Notification
Letters
New Hire Packets and Orientations
Employee Handbooks
Human Resource Forms
Payroll ServicesAssistance with HR
QuestionsEmployee Assessments
Fee for Service
Training
Administrative Assistant Training
Sexual Harassment Prevention
Business Seminars for the Bottom Line
Online Tutorials Computer ClassesTelephone Etiquette
Professional CareerCoaching
Customer Service Training
Website Design
Health and Safety
Labor LawsWorkers’
Compensation
Fee for Service
Other
Work Crews NotaryTIG Eligibility
for CDBG
CustomizedServices
Tax Credit Screening and
VoucheringTyping Tests
Meeting Room Space
Business PlanDevelopment
Business Assessment
“The U.S. must create a demand-driven workforce investment system.” ELAINE L. CHAO
SecretaryU. S. Department of Labor
The Payoff
The NoRTEC Anomaly
Do Business Services Detract from Client Services?
The NoRTEC AnomalyThe NoRTEC Anomaly
•Funding for workforce development has declined nationally by 33% since 1985.
•Since 2000, California has lost over one-quarter of its WIA funding due to federal budget cuts.
•Shasta County’s funding has been reduced by 32%!
The Challenge: How to do more with less?
Funding
00-01 01-02 02-03 03-04 04-05
$7 Million
$6 Million
$5 Million
$4 Million
$3 Million
$2 Million
Centers
00-01 01-02 02-03 03-04 04-05
Seven
Six
Five
Four
Three
Two
Employees
00-01 01-02 02-03 03-04 04-05
100
85
70
55
40
25
The NoRTEC Anomaly
By making business services a priority, we’ve been able to maintain past enrollment levels and increase participant training and job placements.
Enrollments
00-01 01-02 02-03 03-04 04-05
300
250
200
150
100
50
0
PlacementsTraining
The NoRTEC AnomalyThe NoRTEC Anomaly
Better employment matches are being made, contributing to the long-term success of the business AND the job seeker.
What About the Hard-to Serve?
Job Seekers with Barriers to Employment have benefited from:
• More job opportunities posted in the One-Stop Centers than ever before.
• Honest and up-to-date information and advice from staff about local business, work environments, hiring process, expectations.
• More confidence that we are the place for jobs and career growth!
What is Business Process Reengineering?
Fundamental rethinking and radical redesign of business processes to bring about dramatic improvements in performance.
– Michael Hammer, Reengineering the Corporation
Measuring Shasta County’s Return on Investment (ROI)
for Business Services
In Business Terms
Cost Per Hire (CpH)Cost Per Hire (CpH)
The cost of hiring a new employee includes internal recruiting costs (salaries, office space and supplies) and external recruiting costs (advertising, contingency and retainer fees, research costs, and fees for newspaper, trade magazine and Internet postings).
Using a conservative 75% of the $4,222 CpH established by www.staffing.org in their 2002 Staffing Metrics Benchmark Report, the savings to an employer who uses our services is
$3,166 $791,500 (2004-2005)
Multiplied by the number of hires in Shasta County (250) assisted by the business resource center = total dollar savings to employer
Workshops and Learning OpportunitiesWorkshops and Learning Opportunities
At a minimum, the savings to local business are the difference in costs for attending a local workshop compared to the cost of attending the same workshop out of the local area.
(Average total cost of attending out of area workshops ($320) - average total cost of attending a local workshop ($45) = average savings per workshop)
$275 $49,500 (2004-2005)
Multiplied x number of Shasta County businesses attending local workshops during the year (180) = total annual savings to local business community
Employee Training CostsEmployee Training Costs
The savings to local business are the financial incentives we provide by offsetting training costs borne by the employer.
For reimbursement training, multiply employees hourly wage ($8.50) x % (50%) of hourly wage paid by the business resource center x average number of hours in training (720) = amount per employee saved by employer$3,060 $82,620 (2004-2005)
Multiplied x number of employees receiving reimbursement training from the business resource center (27) = total savings for the employer
Labor Law WorkshopsLabor Law Workshops
In calendar year 2003, the California Labor Commissioner reported to the California Legislature a total of $22,231,791 in wages and fines recovered from California establishments for labor law violations.
Based on a report from the Division of Labor Standards Enforcement, the average cost per business for labor law violations can be calculated at $3,267. Attendance at labor law workshops ($45) should reduce or eliminate these costs for each business by
$3,222 $161,100 (2004-2005)
Multiplied by the number of Shasta County business representatives (50) attending labor law workshops
Human Resource Outsourcing
Human Resource Outsourcing
At a minimum, the savings to local business is the cost associated with having a full time HR manager.
Total average annual cost for one HR professional ($50,000) – less the average annual cost to employer for outsourcing HR services ($5,000) = annual dollar savings per employer)
$45,000 $675,000 (2004-2005)
Multiplied by the number of Shasta County employers utilizing comprehensive HR services during the year (15) = total annual savings to local business community
Website DevelopmentWebsite DevelopmentHaving a website ensures a much larger audience for products and 24/7 availability resulting in increased visibility and sales.
Assuming a conservative 5% increase in sales on average revenues of $50,000, the increased annual earnings per business are
$2,500 $167,500 (project to date)
Multiplied by the number of business websites developed in Shasta County to date (67).
Hiring Tax CreditsHiring Tax Credits
Enterprise Zone tax credits reimburse businesses that are investing in our communities by hiring and expanding.
Tax Credits allow a $7,020 average savings per qualified employee per year (for five years) – less our fee of $60 = annual savings per employee
$6,960 $5,644,560 (2004-2005)
Multiplied by the number vouchered (811) in a year = total annual savings for employers
The impact to Shasta County businesses in reduced liability, cost savings and increased revenue:
$8,746,280YES! Business Service do
make cent$!
What’s not to love aboutbusiness services?
"Small business is the bread and butter of our economy. Our local One Stop (Work Connection) has been responsive in providing the many practical day-to-day services that my business needs to survive. In return, you have my sincere thanks and commitment to encourage and champion your efforts. I am proud to be a part of NoRTEC's Business First direction.”
Judi Madden, WIB Chair, NoRTEC
Owner, Madden Plumbing & Heating
Customer Satisfaction
Over 1,000 signatures from businesses in support
of NoRTEC’s focus on business services.
Customer Satisfaction
As a private business person, I am signing this statement in support of NoRTEC and to highlightthat our business and employees are benefiting,and our local community is benefiting, fromNoRTEC’s focus on Business Services.
NoRTEC’s bold, fresh approach to providingBusiness Services has enhanced the relevance ofjob programs for the business community.
NoRTEC's emphasis on providing human resource services directly to businesses, including good hiring and personnel practices, compliance, labor law, training, customer service, and other related support is refreshing and contributes to regional economic vitality and expansion of meaningful employment opportunities.
Nurina Tonkin, Shopko
Victoria G. Wood, West Redding Preschool
Sheri D’Angelo, Bail Bond Connection
Joan Scott, Shasta Eye Associates
Sue Becker, Willow Springs
Jessica Quintana, Sierra Oaks
David Blancett, Friendly Computing
Lisa Endicott, McConnell Arboretum
Jennifer Levens, Options for Youth
Tobin M Roe, Sr., J&D Automotive
Michael Martin, WSR Conservation Dist.
Steve VanOrden, Cottonwood Medical Grp.
Carley Silber, Haven Human Society
Myron Tisdel, KIXE
James W. Wallers, Affordable Automotive
Donna Haddox, Hue & Cry Security
Marilyn Robertson, Home Depot
Michael Reynolds, Lake College
Robin Thomas, California Physician Reimbursement
Jeff Heiman, JD Trucking
Daphne Kohn, Frozen Gourmet
Jasmal Kanolloli, Best Western Hospitality
Amy Clearwater, Manpower
Linda Kingston, We the People
Robin Miedema, John Vanderwerff, DDS
Shireen Erlei, Orchard Nutrition
Dawn Jordan, Mobile Designs
Traci, Welcome Home Asst. Lvg.
Larry Ritchie, Redding Health Insurance
Jeff Gerety, Gerety’s Landscaping
Mark Morris, Redding Paint Mart
Ken Levens, Levens Books
Linda Pearson, Angel Tip and Healing
Jim Savage, Longs
Pam Currie, Shasta Lake Floors
Jolene Hart, Coca Cola
Alan Bell, Sierra Pacific Industries
Tina Hollin, Crown Motors
Ron Mancasola, Farmers Sentry Market
Marilyn McCollam, Slender Lady
Bruce McDilda, Deadline Creative
Kellie Belcastro, World Telecom
Linda Albright, Albright & Associates
Neva Bennett, Oakdale Heights
Mimi Aung, Dr. Aung
Marvin Husa, Husa & Sons
Melissa Wilson, COMPASS
Joy Kevessaka, Court St. Surgery
Richard VanWylie, VanWylies Custom Framing
Robert Chibante, Bear Ridge Systems
J. Hill, Front Street Baking Co.
Debe Hopkins, Lassen View Realty
Terry Steele, Shasta Lake City Chamber
Larry Montgomery, Mt. Shasta Chamber
Sandra Downs, Sandra Downs Property
Sherri Quinlan, Burney Chamber
Ken Burns, Palo Cedro Chamber
Henry Bartolo, Suspenders Advertising
Bryan Meredith, Dr. Bryan Meredith
Valarie Aragon, Health Quest
Dave Ercolano, Coastal Business Systems, Inc.
Max Shenker, Tax Credit Company
Robert W. Roy, Western Care Management
Brooke Lourenco, Massage by Brooke
James Underwood, Dale Construction
Carol Howard, Carol Howard CPR Training,
Amy Howard, E. J. Simpson Consulting
Hsiao-Ping, HuHsiao-Ping Hu, MD
Brad Jordan, RIOH Medical Group, Inc.
Judy Maxwell, Judy Maxwell Insurance Serv.
Judy Reynolds, Liquor Barn
Sandi Wardall, Redding Family Med. Group
Gary Whiteaker, Shasta Orthopedics & Sports
Tami Fraser, Shingletown Medical Center
Ronald Hardenbough, Everyday Health Care
Amy Turner, Budget
Lori Matthews, Holiday Inn
Ted Rivers, Print Effects
Morgan Ransom, Print Effects
Mark Vegh, Carr, Kennedy, Peterson & Frost
Jean Blankenship, Redding Medical Center
Bob Wagner, Wagner Electric
Geoff Smith, Newport Biosystems
David Griffith, Lehigh SW Cement Company
Lynn Miller, Mt. Burney Storage
Jane Heinan, Subway
Brenda Truett, Redding Bank of Commerce
Linda Roberson, Roberson Insurance
Cory Raab, Raab’s General Contractor
Kandace Friesen, Repco Paging
Randy Raab, Raab’s General Contractor
Jennifer Johnson, U S Bank
Phil Quintana, Shasta Builder’s Exchange
Margaret John, Blood Source North State
Joshua Martinez, XS Computers
Tom Cowles, Anderson Chamber of Commerce
Tracy Piccinino, Lil Redhead Artworks
Tamara Andrews, Mary Kay Cosmetics
Melissa Corbett, Corbett’s Restaurant
Froi Manuel, Eastside Hair Design
Phyliss Horner, Cascade Circle, Inc.
Brad Frost, Anderson Athletic Club
Nishtar, Sarco Gas and Food
Carole Bartel, Bartel’s Giant Burger
Keri Barnes, Shasta Family Chiropractic
Cindy Lee, Shasta Builder’s Exchange
Irish Robertson, Kelly Services
Trish Strawn, Shasta District Fair
Kelly Engel, Computing Solutions
Jim Holmos, Prime Outlets
Kristie Fore, Industrial Optics
Perry Fore, Roosters Landing
Gail Shook, Knauf Insulation
Bob Day, Calypso Cycle
Jay Gibson, Gibson Heating
Naomi Geier, Economic Develop. Corp.
Terry Grafe, Hardware Express
Lawrence Dahl, DH Scott & Co. LLP
Theresa Cavallaro, Air O Service
Gary Ledbetter, Good News Rescue Mission
Glen Moore, DeSigns
Joe Brouillard, SCPH
Jodi Stone, Mountain Gate RV Park
Dean Goeklor, Associated Contracting
Mike Rader, Redding Printing
Bonnie Hurlhey, Shasta Lake City Council
Lori Nipar, Holiday Inn
Sherry L. Huss, Shasta County Social Services
Peter Patel, Holiday Inn Express
Michael P. Ashby, Carr, Kennedy, Peterson & Frost
Linda L. King, Carr, Kennedy, Peterson & Frost
Matt Braden, AFLAC
Gus Petras, G. Petras, DDS
Donna Montelano, Secret Garden Pre-School
Paul Edeline, Edeline Enterprises
Brian Van Voris, Pugh & Van Voris
Jeff Mulvihill, Jeff Mulvihill Consulting
Randy Bright, Bright’s Redding Trophy
Mary Dunne, Coastal Business Systems
Roger Smith, American Truck School
Eddie Henderson, ATS Communications
Dwayne West, Help U Sell
William Chamberlain, Chamberlain & Co.
E. Camfron, Marshall’s Florist
Jon K. Pecaut, Shasta Driving School, Inc.
Toni Bergman, Beverly Healthcare
Michael J. McNerny, Kids and Me Preschool
Bruno Tomaivio, Bruno’s Auto
Anna Graham, On Sight Auto Glass
Ron Lee, Lees Honda-Kawasaki
Nila Mitchell, Viking Pools
Rex Lewis, Bobbi’s Fido Fashions
G. Whittemore, Weddings by Design
Mary V. Rouse, Earnest R. Rouse & Assoc.
Donna Moore, Chiropractic Wellness
Becky Herzog, Becky’s Grooming
Gorden Baugh, SPRINGZ
Pam Baugh, SPRINGZ
Terry Hambelton, Shasta School of Cosmetology
Jay Edwards, Big O Tires
Karen Mitchell, Cold Stone Creamery
Jason Bonner, Big 5 Sporting Goods
Lynn Nicholson, Edward Jones
Doreen Crume, Brian Crume, D.C.
Diana Cherringon, Oxford Suites
Steve Kinder, Best Western Hilltop Inn
Lyn Bonner, Shasta Lake Chiropractic
Alisha Sprinkle, Java Jitters
Teri LaHorgue, Apex Technology
Ron Luaces, RPL Truck & Auto
Sherry Tunin, Axner Excavating
Nick Morales, 84 Lumber
Penney Steiner, MariTech Industries
Craig F. Hansen, Global-Flex Mfg.
Shawna Ledford, Yarnall’s Construction
Darryl Stilihe, Amerigas
Scott Moutard, Scott’s Repair & Maintenance
Kristen Adams, Professional Pension Service
Mark Smith, Smitty’s Heating & Cooling
Larry Chapter, Comsco
Donna Dilts, Frontier Communications
Perry Wright, A.G. Edwards
Michael E. Hurley, Hurley & Associates
Sharon Gabrukiewicz, Home Helpers
Andrea Charroin, Rene Joule Patisserie
Shasti Mair, Adecco
David Gerard, Pacific West Graphics
Dennis J. Green, Nova Developmental Serv.
Trudi Stovall, CalElectro
Catherine Littlefield, Red Lion Hotel
Jeanne Caspareno, Smith Chiropractic
Jessica Dill, American Furniture
Paul Labarbera, Burrito Bandito
Roxanne Wade, James B. Vogus, M.D.
Alan Grissom, West Coast Paper
Mary Ann Taylor, Amber Oaks
Penny Gironda, Gironda’s Restaurant
Greg Adams, A&A Prestige Cleaners
Linda McLean, Kirkwood
Mary Gouldsmith, Lassen View Realty
Ann Tijerina, Lassen View Realty
Kent J. Koontz, Lassen View Realty
Vicky DiPrima, Keenan Pool Service
Keith Webster, Priority One Mortgage
Sara Valley, Australian Hat Outlet
Stephanie Gregory, TRG Equipment Services
Fred Hurst, Angelo’s Pizza
Jenee Caulkins, Lasting Impression
D. Powell, Physicians Plan
Lawrence E. Jackson, Malibu Capital
Boyce Muse, Muse Concrete
Rose A. Gandy, Mt. Shasta Mall
Dyana Crottte, Bridge Bay Resort
Dyana Crotte, Digger Bay Marina
David Estrada, Itax Group
David Estrada, Home Depot
Dawn Harper, Nature’s Expressions
Bruno Tomaino, Bruno’s Auto
Gary Kenerson, Gary’s Motorcycle Service
Irene Kelley, Graphic Emporium
Connie Blanc, Anderson Florist
Amber Abney, Quizno’s Sub
Monique Taylor, Child Abuse Prevention
Sue Sawyer, STC3
Valerie McFarlane, K& M Trophies
Teddy Drinnin, Drinnin’s Auto Repair
Joleen Nelson, Paper Back Trader
Dave Weir, Site, Inc.
Albert Romo, Romo & Associates, Inc.
Pam Currie, Shasta Lake Floors
Judith Schaible, SECO Mfg.
Jack Graves, Sunset Moulding
Kevin Risse, Risse Racing
Terri Hill, The Knot, Inc.
Laurie Holstein, DPM, Inc.
Dan Batman, Builders Door & Window, Inc.
Joe Marquez, Corporate Tax Incentives
Taz Singh, Corporate Tax Incentives
Ron Bode, Palo Cedro Pharmacy
Ed Smith, Palo Cedro Nursery
Cherie Lore, Cherie’s Alternations
John T. Gordon, Minto Research & Development
Kathy Dawes, American Propeller Eagle Eng.
Kathleen M. Dawes, Eagle Gear
Leo Graham, Cornerstone Recovery Systems
Crystal Chase, Crystal Air
Nannette Thomas, Sierra Receivables Mgmt., Inc.
R. Brent Platt, ADP Tax Credit Services
Gary Buse, Targeted Management Co. Inc.
Alexa Truelove, The Alameda Company
Steve Westlake, Maxim Physical Therapy
Dan Batman, Builders’ Door & Window Inc.
Gary Brock, Design Time and Tile
Fay Wimberley, CRI-Letro Campbell Properties
Joe Smith, Calif. E-Zone Tax Savings Grp.
Greg Dunn, Greg Dunn Landscaping
Philip Smith, Phil-Tite Enterprises
Cynthia Sprice, Management Insights
Carla Clark, Shasta Head Start
Jerry W. Towne, Independent Living Services
Sandra Van Larson, Independent Living Services
Shae Music, Curves
Maureen Turner, Independent Living Services
Jennie Neal, Independent Living Services
Betsy Emry, Shasta County Library
Carolyn J. Chambers, Shasta County Library
Lynn Gilliss. NorCal Productions
Nancy Inman, Members 1st Credit Union
Elizabeth Kelley, Shasta County Library
Katie Baugh, Curry Group, Inc.
Angel Cruz, Yaley Enterprises, Inc.
Gabe Burke, Shasta County Library
Diane Gustafson, Shasta County Library
Martee Boban, Shasta County Library
Jessica Cunningham, Shasta County RSVP
Butch Barker, Experience Works, Inc.
Lorna Niemeth, Custom Glass
Bruce Trudeau, Shasta Windows.Com
Gwen Smith, Restoration Enterprises
Bill Price, Restoration Enterprises
Ronald McPherrson, Telemanagement Services, Inc.
Greg Dirkee, White House Sales
Karon Trybom, Crafter’s Mall
Nordli Ransom, Print Effects
Kevin Ransom, Print Effects
Linda Cadd, Respect Program
Shandra Greene, Respect Program
Sam Boren, Shasta County Womens’ Refuge
Wendy Millis, Shasta County Womens’ Refuge
Don Reaksecker, Department of Rehabilitation
Gerry Verardo, Mistletoe Realty
Pat Wellman, Voorwood Co.
Carroll Borland, Pepper Tree Apartments
Frank Tona, Crown Camera
Clark Gilbert, All Steel Structures,
Darlene Flades, Medical Home Care Professionals
Ed LeBouef, Ink Jet Specialties
Carol Howard, Cottonwood Driving School
Marjorie Stauft, Vestra Resources, Inc.
Keith Hunting, DH Scott & Co. LLP
Jerry Burton, Contech Construction
Glen Becks, Mail Biz
Jennifer Fansler, Redding Tank
Kelly Walker, Payless Building
John Sammons, Dan Palmer Trucking
N. C. Hanke, Quest Industries
Gerald Tadina, DH Scott & Co. LLP
Nila Mitchell, Viking Pools, Redding
Dan Boek, Shasta County Opportunity Center
Lisa Kefalas, Moss Lumber Co.
N. C. Hanke, Phoenix Spas
Mary Foster, Hartsell Trucking
Luis M. Barrera, La Fogata
Kristy Laughlin, A New Beginning
Patrick Hanley, DH Scott & Co. LLP
Cheryl Marx, Main St. Café
Rob Sales, Burney Mt. Video
Charlene Siebler, Trendsetter
Darrin Kacyorowsl, Hovis Hardware
Jerry Rice, Napa Auto Parts
Brandi Robb, Coffee Station
Paul Catanese, DH Scott & Co. LLP
Cady Hatheway, Holiday Market
Pat Davis, Davis Copy Center
Kristy Fry, Debut Video Store
Shannon Schottel, Half Time Pizza
Ryan Klein, Hungry Moose
Karen Sanchez, Burney Disposal
David Scott, DH Scott & Co. LLP
Ralph Lane, Custom Audio
Paul Broadway, Superior Avenue
Dave Berry, Les Schwab
Brian Harvick, Shasta Lake Vet. Clinic
Linda Willis, K Mart Corp.
John Murphy, Toys R Us
www.nortec.org
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(530) 872-9600
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