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A Blueprint for The Four C’s of Survival in Today’s Business Environment Critical Skills that Make the Difference!. Presented by: Carolyn McMorran 407-582-6700 [email protected]. Valencia Facility Factoids. Valencia Facility Factoid #1. - PowerPoint PPT Presentation
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A Blueprint for The Four C’s of Survival
in Today’s Business Environment
Critical Skills that Make the Difference!
Presented by: Carolyn [email protected]
VALENCIA FACILITY FACTOIDS
2
Valencia Facility Factoid #1
This year Valencia College will serve approximately __________ of students.
A – 29,000 students
B – 54,000 students
C – 70,000 students3
Valencia Facility Factoid #2
In July of 2011 Valencia changed it’s name to Valencia College from Valencia Community College because:A – Valencia Community College was hard to fit on signs
B – We wanted to be like other community colleges around the state
C – We starting offering four-year degrees in collaboration with UCF
4
Valencia Facility Factoid #3
In February 2007, Valencia’s begin its recycling program. To date Valencia has collected _______ tons of recyclables
A – 297 tonsB – 518 tonsC – 987 tons
5
Valencia Facility Factoid #4
Valencia’s total square footage is
A – 867,000B – 1,298,487C – 1,869,909
6
Valencia Facility Factoid #5
How many Gold Level LEED Certified Buildings does Valencia have and on what campus?
A – 1 on East CampusB – 3 on West CampusC – 2 on Osceola Campus
7
What skills matter most in today’s business world?
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Communication
Critical Thinking
CollaborationCreativity 9
The survey saidAgree/
strongly agreeNeutral Disagree/
strongly disagree
Communication
79% 13% 7%
Critical Thinking
73% 17% 9%
Collaboration 72% 19% 9%Creativity 66% 23% 10%
10Source: AMA Critical Skills Survey 2010
What can you do to close the skill gaps in your organization?
Effective Communication
Synthesize and transmit ideas in written and oral format
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Best Resource
13
Crucial Conversations: Tools for Talking When the Stakes are High
By: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switler
Where Are you Stuck?Poor effortsAwful meetingsDiversity issuesAuthority issuesHigh turnoverPoor teamworkMistrust
Persistently poor qualityOver or Under-ManagingStalled Change EffortLack of InnovationSafety ProblemsFailure to DeliverChronic Overtime
The Law of Crucial Conversation
Anytime you find yourself stuck, there is a crucial conversation
keeping you there.
Identify the crucial conversations that you’re not holding or not holding well, figure out where
you’re going wrong, fix it, and get better at everything
Problem
Solution
&
What is a Crucial Conversation?
Three elementsOpposing opinionsStrong emotionsHigh stakes
We can avoid them
We can face them and handle them poorly
We can face them and handle them well
How do we typically handle crucial conversations?
Costs of Unproductive Crucial Conversations
How this benefits organizations?
Safety Productivity Diversity Quality Innovation Teamwork Change management
What can you do now within the area of communication?
21
Critical ThinkingTo make decisions , solve problems, and take actions as appropriate
22
The Challenges
23
Shallow Deep
What can you do today with the skill of critical thinking?
1 2 3 4 5Ask questions
(Root Cause)
Gather information
(Root Cause)
Assess the options
(Wake)
Test the options
(Wake)
Communicate about the outcomes or changes(Wake)
24
What can you do now within the area of critical thinking?
25
CollaborationWork effectively with others, including those from diverse groups and with opposing points of view
26
Two heads are better
27
The Challenges
28
3 Steps to Better Collaboration
29
WhoHow
Celebrate!
What can you do now within the area of collaboration?
30
CreativityTo see what’s not there and make something happen
31
DefinitionsCreativity
Innovation
Context Creativity
There is nothing in a caterpillar that tells you it’s going to be a butterfly –
Buckminster Fuller
CUSTOMER CENTRICITY
A customer will create the most value for you at about the point you create the most value for
him/her
What would your customers say?
Customer Centricitylong term quality relationships think of you
Why do this?
Catering to Customers Different Needs
Quarterly mailing goes out to thirteen million customers in thirteen million versions
Response rates generally 25% to 30%
100 million incremental sales annually
What can you do now with the skill of Creativity?Maximizing the value created by each customer and contact
How are you interacting with your customer?
Goal is to be the one they call/think of no matter what
Quality over quantity The Imagineering Workout by Disney Imagineers
What can you do now within the area of creativity?
42
The Four C’s of Survival in Today’s Business
Environment
Critical Skills that Make the Difference!
Presented by: Carolyn [email protected]
