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How the Oil & Gas Industry is Successfully Using Inclusionary Strategies to Reduce Costs, Prevent injuries, and Save Lives
Presented by Sardèk LovePresident and FounderInfinity Consulting and Training Solutionswww.ictscorp.com
Black Gold:
Introducing Sardèk Love
Sardèk LovePresident and FounderInfinity Consulting and Training Solutions
PO Box 3342Manassas, VA 20108Phone: 540-520-5733Fax: 571-292-2561Email: [email protected]: www.ictscorp.com
Sardèk Love is the President and Founder of Infinity Consulting and Training Solutions (ICTS), a global management consulting and customer service training provider. In this capacity, he has delivered training programs, Keynote speeches, and seminars to clients throughout the United States as well as the United Kingdom, Australia, Indonesia, Malaysia, Singapore, Kuwait, United Arab Emirates, Angola, Nigeria, Jamaica, and Saudi Arabia. Prior to launching ICTS, Sardek led high performing teams for the prestigious consulting firm Booz Allen Hamilton, and insurance industry giants MetLife Insurance and Anthem Blue Cross Blue Shield. His contributions continue to shape the development of leaders as is evident by his appointment as 2010 Chair of the American Society for Training and Development (ASTD) Leaders Conference Program Advisory Committee. And he is a member of the prestigious National Advisors for Chapters for ASTD.
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 2
Session ObjectivesAt the end of this session, you will be able to:
– Describe how one industry successfully uses the DiSC profile to create awareness of behavioral preferences, improve respect, and enhance communication between employees
– Explain the impact judgments and perceptions have on appreciating differences
– Implement an easy-to-use process for setting clear and specific expectations
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 3
Today’s Journey
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 4
PART IThe Business
Case
PART IISelf Awareness
& Understanding Others (Using
DiSC)
PART IIIPerceptions &
Their Impact on Behaviors
PART IVSetting Clear and Specific Expectations
The Business Case
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 5
5,000+ Workplace Fatalities/Yr
14 Workplace Fatalities/Day
1.5 Million Loss Time Injuries/Yr
Source: U.S. Bureau of Labor Statistics
The Business Case
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 6
The Business Case
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 7
Safety Culture
The Business Case
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 8
“The sum end quality of our individual contribution to the
management of safety determines whether the colleagues we
work with live or die.”
Cullen Inquiry, Piper Alpha Disaster
Visible Safety Leadership
Workforce Involvement
The Business Case
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 9
Injury resulted in
No to Minor 1st Aid
Treatment
Injury led to Time Away
from the Job
Injury led to Short or
Long Term Disability
The Person Died as a Result of Injuries
Suffered @ Work
How many of you know someone who was injured at work?
The Business Case
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 10
Major Contributors of Incidents that Result in Injuries and Fatalities
• Poor communication
• Failure to follow procedures
• Lack of appreciation of differences
• Lack of commitment from Management for the safety program
The Business Case
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 11
Total Recordable Incident Rate (TRIR)TRIR is a statistic tracked by OSHA to measure of any
organization’s safety record. It represents all work-related deaths,
illnesses, and injuries which result in a loss of consciousness,
restriction of work or motion, permanent transfer to another job
within the company, or that require some type of medical treatment
other than first aid treatment.
TRIR = Total number of injuries x *200,000
Total Man Hours Worked
*200,000 is used as it reflects the following:
(100 Employees) x (40 hrs/week) x (50 weeks/year)
Source: Occupational Safety & Health Administration (OSHA)
The Business Case
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 12
So the question is, “How can people hold each other accountable in a
respectful way to ensure everyone remains safe?
THE APPROACH• Build self awareness of behavioral preferences in the employee
base• Implement an easy to apply process that would result in changes
in employee behavior to improve appreciation of difference• Monitor performance improvement results at micro and macro
levels• Hold all employees accountable to demonstrate improvements
Summary of Part I: The Business Case
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 13
Inclusionary strategies must:
• have a clear and direct linkage to the key business metrics
• lead to measurable outcomes
• be tied to a few critical behaviors
Proven ways to ENGAGE YOUR EMPLOYEES SUCCESS TIPS
Part II: Creating Awareness & Understanding Using DiSC
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 14
DD ii
CC SS
DOMINANCEDOMINANCE
CONSCIENTIOUSCONSCIENTIOUS
INFLUENCEINFLUENCE
STEADINESSSTEADINESS
Part II: Creating Awareness & Understanding Using DiSC
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 15
DOMINANCEDOMINANCE
CONSCIENTIOUSCONSCIENTIOUS
INFLUENCEINFLUENCE
STEADINESSSTEADINESS
Decisive
Direct
Wants immediate results
Can come across as harsh
Talkative
Enjoys interacting with people
Persuasive
Can be easily distracted
Detail oriented
Logical
Persistent
Can come across as very critical
Does not like rapid change
Loyal to team and family
Patient and a good listener
Can come across as unsure
Part II: Creating Awareness & Understanding Using DiSC
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 16
DOMINANCEDOMINANCE INFLUENCEINFLUENCE
Use small groups & visual reminders (colored dots) to teach each of the 4 quadrants to the larger group as this enhances the initial learning and understanding of DiSC
Summary of Part II: Creating Awareness & Understanding Using DiSC
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 17
Inclusionary strategies must:
• be easy to use and have a clear benefit for its use
• must be tied to a few critical behaviors that result in success
Proven ways to ENGAGE YOUR EMPLOYEES SUCCESS TIPS
Part III: Perceptions and their Impact on Behaviors
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 18
Regardless of where we are in the world, after using DiSC to create
awareness of their natural behavioral tendencies and those of others, the
focus then moves to helping participants learn how to use and transfer their
new knowledge back on their job. What better way to do this than through
personal experience?
Saudi Arabia United States Indonesia
It’s Time to Learn a Little About Each Other
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 19
Part III: Perceptions and their Impact on Behaviors
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 20
“While the facts are undeniable, the interpretations
will be many.”
Sardèk Love
Part III: Perceptions and their Impact on Behaviors
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 21
Our Beliefs and Values affect our communication and behavior• We must remain consciously aware of our natural tendency to judge
others through our personal values lens. Articulate to validate! By doing so demonstrates you are “open” to appreciating differences.
Beliefs and Values
are
unseen
Behaviors
are
seen or heard
Judgments
affect how we interact with others
Perceptions
must be continuously validated
Summary of Part III: Perceptions and their Impact on Behaviors
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 22
• Train people to speak in terms of what they see others do (behaviors), not how they judge what they perceived.
• Encourage people to use their knowledge of DiSC to frame their discussions & feedback
Proven ways to ENGAGE YOUR EMPLOYEES Success Tips
Answer the Following Question
What would you expect of a Leader?
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 23
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 24
I got a job for you!
DISAPPOINTMENT
CAN DODON’T KNOW
SUCCESS
KNOWCAN DO
FAILURE
DON’T KNOWCAN’T DO
FUTILITY
KNOWCAN’T DO
Co
mp
eten
ce
Level of clarity of expectation
Low
Low
High
High
The “Keep It Real” Setting Expectations Matrix ©
25
Part IV: Setting Clear and Specific Expectations
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved.
Part IV: Setting Clear and Specific Expectations
To set clear and specific expectations, use the Hear / See / Do
Approach ©. Each expectation should be defined in observable
terms.
What would you HEAR a person say?
What would you SEE a person DO?
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 26
Summary of Part IV: Setting Clear and Specific Expectations
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 27
• State expectations in observable terms
• Ask questions to check for understanding
• Teach others to do the same when communicating expectations
Proven ways to ENGAGE YOUR EMPLOYEES Success Tips
1. THE IMPORTANCE OF LINKING INCLUSIONARY STRATEGIES DIRECTLY TO KEY BUSINESS METRICS
2. HOW DiSC IS USED TO CREATE AWARENESS & UNDERSTANDING
3. THE IMPACT OF PERCEPTIONS ON BEHAVIORS
4. THE IMPORTANCE OF SETTING CLEAR & SPECIFIC EXPECTATIONS
Today’s Journey: A Review
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved.
Proven ways to ENGAGE YOUR EMPLOYEES We Covered the Following
28
Thank You for Attending!
Sardèk LovePresident and FounderInfinity Consulting and Training Solutions
PO Box 3342Manassas, VA 20108Phone: 540-520-5733Fax: 571-292-2561
Email: [email protected]: www.ictscorp.comLinked In: www.linkedin.com/in/sardekloveFacebook - search for Sardek LoveTwitter: www.twitter.com/splove1
Inventing the future by delivering results that endure. © 2010 Infinity Consulting and Training Solutions. All Rights Reserved. 29