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COMPANY PROFILE
Corporate Training
PRESENTED BY:
Shahrukh MoghalHRDF Certified TrainerManaging Consultant
7-15, PV15, 2A Jalan Danau Saujana, Off Jalan Genting Klang, 53300 Malaysia.
T: 03-67315372 M: 0123278240 Email: [email protected] web: www.contactskills.com
IN THE CORPORATE TRAINING ARENA SINCE 1990
HUMBLE BEGINNINGS FOCUSING ON CALL CENTRE TRAINING ONLY
STARTED AS “ONE MAN SHOW”
15 YEARS AS TRAINING PROVIDER - FULL FLEDGED ONE STOP TRAINING HUB
TODAY – OVER 110 TRAINING PROGRAMS IN 8 CATEGORIES
SUPPORTED BY EXPERIENCED CONSULTANTS – 10 TO 15 YEARS EACH TRAINER
Our visionFacilitating Customer Delight through Professionalism in Human Capital Development
Our missionTo provide leading edge customized training solutions in each campaign
To develop an experienced team of consultants with impeccable knowledge and experience in their relevant areas of expertise
Our valuesHonesty, Integrity, Sincerity
TRAINING CATEGORIES
ISO 9001:2015 and QMS 9001 14001 18001 upgrade21st Century Leadership Skills
Building a High Performance Culture6 Thinking Hats
7 Habits of Highly Successful peopleBusiness Continuity
Business Acumen TrainingBusiness Process Re-engineering or Re-design
Coaching SkillsConflict Resolution
Creating and Maintaining Innovative CultureCreating Practical Service Level Agreements SLA
Creative Problem SolvingCrisis Management
Critical Analytical ThinkingData analysis
Delegation SkillsInterviewing, Selection and Hiring
Leadership on Top
Management SkillsMind Mapping & Creative Problem Solving SkillsPerformance AppraisalsPersonal Data Protection Act 2010 PDPAPower negotiation using psychological toolsProcess ManagementProject ManagementSix Sigma in Service IndustryStrategic Planning SkillsSupervisory SkillsTQMTrain the TrainerUnderstanding KPI and KRAValue Stream MappingWomen in LeadershipWork Measurement TechniquesHandling toxic & hazardous material in the workplaceWaste Management in the workplace
Corporate Training
Multi-tasking SkillsStress Management
Creative ThinkingMotivation
Secretary TrainingAdministrative Skills
Positive MindsetTime Management
Clerical DevelopmentFiling / Records Mgmt.
Knowledge ManagementHandling toxic & hazardous material
Waste Management in the workplace
ISO 9001:2015 and QMS 9001 14001 18001 upgradeTeam BuildingCreating and Maintaining Innovative CultureBusiness Acumen TrainingCorporate Grooming & Business EtiquetteNegotiation using NLPBuilding your Self-Confidence6 Thinking Hats7 Habits of Highly Successful peopleDynamic LeaderManaging ChangeMindset transformationEQ - Emotional Intelligence
Call Centre agent and team leader training Communication and Writing Skills training
• Business Communication Skills• Customer Service Skills• Business Writing Skills• Handling complaints / Difficult customers• Communicating Across Cultures• Communication Skills• Presentation Skills• Negotiation Skills• Business English• Report writing skills• Telephone Techniques
• Developing & Implementing Customer Service Strategies• Telesales training• Debt collection by phone• Charity Fundraising through Telemarketing• Tele-service excellence• Telephone techniques• Handling complaints / Difficult customers• Call centre team leaders training• Call centre operations management• Call quality monitoring management• Analyzing customer data to formulate future strategies• Conducting Telephone Surveys
FINANCE AND HR RELATED PROGRAMS
7-15, PV15, 2A Jalan Danau Saujana, Off Jalan Genting Klang, 53300 Malaysia.
T: 03-67315372 M: 0123278240 Email: [email protected] web: www.contactskills.com
• Finance for non-finance personnel• Debt collection and legal process• Cash Flow Management• Corporate Budgeting• Cost Accounting Systems for Maximum
Efficiency• Interpreting Financial Statement• Full set of accounts• Coping with creditors
• Event Planning and Management• Malaysian Labour laws / Employment Act 1955• Training Needs Analysis• Employee Discipline• Succession planning and Talent Management• HR for Non-HR Managers• Onboarding Skills
• Sales Negotiation Skills........................
• Selling Skills
• Telesales training
• Strategic Marketing Principles Training
• Key Account Management Skills
1. Consumer banking product sales through phone.This training is designed for bank telesales agentswho sell credit cards, housing loans, PA coverageetc.
2. Business banking product sales through relationshipbuilding. This training is designed for bank DirectRelationship Management teams who sell LC,Business loans, Employee benefits, Office locationfinancing etc.
3. Debt collection through phone. This program isdesigned for the bank’s tele-collectors and theirteam leaders.
ISO 9001:2015 and QMS 9001 14001 18001 upgrade
Kaizen For Continuous ImprovementKnowledge Management
Lean Manufacturing For Optimum EfficiencyBusiness Process Re-engineering or Re-design
Cost Reduction without People ReductionWork Measurement Techniques
Value Stream MappingProcurement and Inventory Management
Corporate Training
Production Planning, Scheduling And ControlProductivity Improvement For Profit MaximizationSupply Chain ManagementTPM-Total Productivity Maintenance ManufacturingTQM Total Quality Management trainingIndustrial Accident Prevention OSH TrainingHazard Analysis and Critical Control Points (HACCP)Handling toxic & hazardous material in the workplaceWaste Management in the workplace
