press kit - generali-uae.compress kit. GeneRALI GROuP june 2013 press OFFiCe 1 generali group international since 1831 One of the leading insurers in the world 80,000 employees more

june 2013press kit

Generali Group june 2013press OFFICe 1

generali groupinternational since 1831

One of the leading insurers in the world

80,000employees

more than 60 countries in the worldin 5 continents

65 millioncustomers

70 billion euroin premiums

Founded in trieste (italy) in 1831, Generali Group is one of the leading insurers in italy, Germany, France, Austria, spain and switzerland and boasts strong market positioning in Central-eastern europe, China and other high-growth countries.the Group operates in more than 60 countries in the world with over 70%

of its premium income from foreign markets.the Group’s core business is insurance. With an annual premium income of €70 billion, Generali serves over 65 million customers with 80,000 employees and a strong distribution network of 100,000 professionals.


generali in 2015The Group’s goal is to reshape its approach to improve shareholder returns trough discipline, simplicity and focus.

Greater contribution from the p&C segment

Life products with higher value and lower capital absorption

Clear geographic strategy, maximising returns in mature markets and investing to enhance profitability in high-growth countries

corebusiness

Generali as a value story

Focus on:

Client-centred business model to become the leading insurer in the retail and affluent segment

Better client segmentation and enhanced product innovation to drive a more targeted approach to clients and improve retention

A true multi-channel model

clients

synergies from italian business restructuring and centralisation of shared operations and improvement of procurement costs

Disciplined investment approach and revision of investment strategy

Rigorous focus on cash flow generation

capital strength and control of cost base


the core insurance business

in the Life segment, its offer ranges from savings and family protection policies to unit-linked policies and complex plans for multinationals. in the p&C segment, its well-balanced and diversified portfolio ranges from mass-market coverage such as Car, Home, Accident & Health, to sophisticated commercial

and industrial risk coverage. the Group is committed to achieving the optimal client segmentation and enhancing product innovation in order to deliver a targeted approach to clients. Generali aims to be best-in-class for client retention and satisfaction.

Generali relies on innovation as a key driver for future growth. innovation allows for more tailored solutions and quicker product development. through innovation, Generali will achieve product excellence.

PRODuCT InnOVATIOn

LIFe seGmenTEvery new product will be approved ex-ante by the Group’s Head Office. products are assessed periodically to ensure Group’s standards are met.

P&CGenerali will enhance the performance of the p&C offer. it is improving the sophistication of its products and services for a better definition of clients’ profiles, and enhancing claims management services.

Generali is a leader in the retail segment and it is increasing the contribution of the Commercial business, in which it serves medium and large companies at international level leveraging the Group’s global reach and its strong ties with international brokers.

Generali offers an extensive line of products in the Life and Property & Casualty segments to meet all the clients’ needs.


distribution

TRADITIOnAL ChAnneLsGenerali adopts optimised sales processes to increase sales effectiveness and profitability. In particular, the Group is streamlining the structure with simplified and modern processes tailored to the clients’ needs.

BAnCAssuRAnCeGenerali plans to enhance its bancassurance channel by maximising the full potential of the existing partnerships as well as exploring new initiatives. Bancassurance will be key in the Life segment in increasing the share of capital-light products in Western europe, Asia and Latin America, and in the p&C segment in boosting sales, especially in Latin America.

DIReCT ChAnneLsGenerali is europe’s leader in direct channels (internet and telephone) and intends to further improve its position by launching new initiatives in high-growth markets.

Leader in Italy, where it created, through Genertel, the first Italian online Life, p&C and pension insurance portal

Leader in Germany, where it has been present since 1982 through COsMOs Direkt

Leader in France in the online Life insurance segment

Leader in Hungary, where Genertel.hu was launched in 2007

rapidly growing in slovakia, where Genertel.sk was launched in 2010

Generali Group operates in the insurance sector with a multichannel distribution strategy through a global proprietary sales network of agents, financial advisors and brokers, supported by bancassurance and direct channels.


markets

ITALY 1°17.4%

1°CZeCh ReP. 34.6%

2°GeRmAnY 9.1%

2°hunGARY 15.2%

3°AusTRIA

market share and ranking in several countries (2011)

15.2%

2°FRAnCe 7.2%

Generali aims to be among the leading insurers in the markets where it operates. in mature markets where Generali has a clear footprint and strong market positions, the Group will focus on maximising returns to fuel high-growth businesses in high-growth insurance markets.

mature markets high-growth markets

Focus on maximising

returns

Focus on investing to enhance

competitive position and profitability


markets

PLAn FOR GROwThGenerali will invest more than €300 mln in the next three years to become profitability and market leader in its core market. The new structure will strengthen the Generali brand and sales networks and simplify its business model.

Full consolidation of businesses and brands with similar characteristics: From 10 to 3 brands; from 6 independent distribution networks to one integrated network

Full integration of operating models, including centralisation of it and streamlining of overlapping products and services

In recent years

1994Genertel roll-out, first online insurance provider in italy

1998Banca Generali is founded

2000ina Assitalia take-over

2006toro take-over

2012Announcement of the new plan for growth

FROm 10 TO 3 BRAnDsBy 2015, only three Group brands will operate in italy.

GeneRTeLLife and p&C company on the alternative channels (phone, web and bancassurance), italy’s market leader in this segment.

GeneRALILife and p&C company with a single distribution network made up of more than 2,000 agencies for the retail and middle market business. Dedicated Commercial business unit.

ALLeAnZACompany dedicated to italian families, with its network of direct producers and a range of Life and p&C products.

€20.1 bln premium income in 2012Operating since 183110.5 mln customers3,200 agents, 15,000 subagents and employed producers, 23,000 independent producers and self-employed agency professionals. Networks supported by 3,200 financial advisors.

Italy


markets

€17.6 bln premium income in 2012Operating since 183713.5 mln customersPartnership with the largest financial advisory network in europe – DVAG – with 37,000 associates.5,000 agents and over 11,000 subagents. Network supported by over 16,000 brokers.

€13.1 bln premium income in 2012Operating since 18325.8 mln customers900 agents and 1,900 employed producers, supported by 2,300 financial advisors

mAIn COmPAnIesGeneRALI DeuTsChLAnD hOLDInGGeneRALI VeRsICheRunGenAAChenmunCheneRCOsmOsDIRekT

mAIn COmPAnIesGeneRALI FRAnCeGeneRALI VIeGeneRALI IARDeuROP AssIsTAnCe

Germany

France

COMpANY OperAtiNG iN BOtH LiFe AND NON-LiFe seGMeNts

COMpANY OperAtiNG MOstLY iN NON-LiFe seGMeNt

DireCt CHANNeLs

COMpANY OperAtiNGMOstLY iN LiFeseGMeNt

HOLDiNG AssistANCe serViCes ListeD COMpANies

In recent years

1995establishment of Generali France Holding

2003Continent Holding take-over

2006Merger of about 20 controlled companies in 2 operating companies – Generali iard and Generali Vie

In recent years

1998AMB Group take-over

2009establishment of Generali Deutschland to control all the German businesses. Merger between Generali Versicherungen and Volksfürsorge completed.


€4.1 bln premium income in 2012Operating since 183214 mln customers30,000 agents supported by 4,400 financial advisors

In recent years

1989expansion plan launched in the area

2008Creation of Generali ppF Holding, JV between Generali and ppF Group

2013Agreement to terminate the partnership with ppF Group, take full control of GpH and dispose of consumer finance insurance business in russia, Belarus, Ukraine and kazakhstan

markets

Central-eastern europemAIn COmPAnIesCeskA POjIsTOVnA – CZeCh RePGeneRALI BIZTOsITO – hunGARYGeneRALI PTe – POLAnDGeneRALI ZYCIe – POLAnDGeneRALI TOwARZYsTwO – POLAnD

GeneRALI LeADeR In Ceethe Group is an indisputed leader in Central-eastern europe in terms of premium income and profitability, with a combined ratio among the best in the sector.

early 2007 end 2012

PRemIum InCOme 1bln 4.1bln

CLIenTs 4mln

Generali in Cee - 2007 vs 2012

14mln

market ranking (2011)CZeCh ReP. #1seRBIA #2hunGARY #2sLOVAkIA #3POLAnD among top 10CROATIA among top 10



DireCt CHANNeLs




€2.5 bln premium income in 2012Operating since 18324 mln customers2,000 agents supported by 4,100 brokers and 500 financial advisors

mAIn COmPAnIesGeneRALI hOLDInG VIennAGeneRALI VeRsICheRunG

Austria

In recent years

1998establishment of Generali Versicherung from the merger between Generali Leben and erste Allgemeine

mAIn COmPAnIesGeneRALI esPAñA hOLDInGGeneRALI seGuROs

spain

In recent years

1992establishment of Generali españa Holding equally owned by Generali and Banco Central Hispano

1995Full take-over of Generali españa Holding

2009establishment of Generali españa from the merger between Vitalicio and estrella

€2.6 bln premium income in 2012Operating since 18342.3 mln customers5,900 agents supported by 3,900 brokers

markets



DireCt CHANNeLs




markets

Asia and Latin America

in Asia, the Group operates in 8 markets: China, india, thailand, the philippines, Japan, Hong kong, indonesia and Vietnam. in Latin America, the Group operates in 6 markets: Argentina, Brasil, Guatemala, ecuador, Colombia and panama.

mAIn COmPAnIesGeneRALI ChInA LIFe InsuRAnCeFuTuRe GeneRALI InDIAFuTuRe GeneRALI InDIA LIFeGeneRALI BRAsIL seGuROsLA CAjA De AhORRO Y seGuRO – ARGenTInA

ChinaGenerali boasts a strong presence in the most important Asian market and is one of the leading foreign and JV players. present in the Life segment since 2002 and in the p&C segment from 2007, Generali was the first international operator to provide products in both markets. Generali operates in China in partnership with China National petroleum Cor-poration (CNpC), ranked 6th in

the 2012 Fortune Global 500, with more than 1.6 million employees. Leveraging its multi-channel distri-bution, it operates in 10 municipali-ties and provinces with over 5,000 agents and more than 850 financial promoters, supported by bancas-surance ties. Generali has been selected by the Chinese authorities as a pension plan consultant for former civil service employees.



DireCt CHANNeLs




key figuresGroup’s key Figures (€ mln)

2012 2011

GROss wRITTen PRemIums 69,613 69,159

OPeRATInG ResuLT 4,219 3,928

neT ResuLT OF The PeRIOD 90 856

shARehOLDeRs’ eQuITY AT BOOk VALue 19,828 15,486

2012 Gross written Premiums: € 70 bln

BY AReA

1.2% AsiA

25.3% GerMANY

7.5% OtHer eUrOpe3.6% AUstriA

3.7% sOUtH AMeriCA

28.9% itALY

18.9% FrANCe

1.3%3.7% spAiN

5.9% Cee

OtHer COUNtries

Premium income evolution by geographic region

2003

itALY 39%

61% 71.1%

2012

28.9% itALY

rest OF tHe WOrLD

rest OF tHe WOrLD


key figures

shARehOLDeR sTRuCTuRe*

13.24% MeDiOBANCA GrOUp

2.43% B&D HOLDiNG GrOUp

2.15% eFFeti

2.23% CALtAGirONe GrOUp

3.00% LeONArDO DeL VeCCHiO

72.47% OtHer iNstitUtiONAL AND retAiL iNVestOrs

RATInG FInAnCIAL sTRenGTh OuTLOOk

sTAnDARD & POOR’s A neGATIVe

mOODY’s Baa1 neGATIVe

FITCh A- neGATIVe

Am BesT A neGATIVe

Generali ratings assigned by the primary agencies

subscribed and paid-in share capital: € 1,556,873,283.00

Number of shares in issue: 1,556,873,283

Nominal value per share: € 1

2012 dividend: € 0.20 per share

share information

4,48% FONDO strAteGiCO itALiANO

*as of April 23, 2013


Generali millennium

Launched by the Group in india to support the UN “Millennium Development Goals” initiative, the project aims to encourage growth and improve social and economic conditions in emerging countries. the Group has created some insurance and health coverage products specifically designed to meet the needs of the country’s poorest classes.

2009 introduction of a Group environmental Management system that meets isO 14001 standards 2012 first Sustainability Committee meeting, arranged to provide advice to the Board of Directors on environmental and social matters

2012 adoption of the new Group Code of Conduct

Generali is included in the following ethical indexes:

Generali’s sustainability strategy is defined by four key objectives:

pursue ongoing sustainable growth

Maximise the potential of those who work for the Group

support the communities where the Group works, participating in welfare, cultural and sports initiatives

promote the reduction of direct and indirect environmental impacts

AsPI eurozoneeCPI ethical Global & euro equityFTse 4GoodFTse eCPI italia srisTOXX europe sustainabilitysTOXX esG LeadersmsCI esG indicesAsI Axia sustainable indexesI excellence Global & euro

corporate social responsibilityAs one of the leading international insurance and financial companies, Generali Group is at the centre of attention and demand from a variety of stakeholders: associates, shareholders and investors, customers, issuers, institutions and local communities.


The Group management Committee (GmC) is the international committee in charge of defining the Group’s strategic priorities. The Committee aims to improve alignment between the Group’s business units and ensure that decision making is more effective and cohesive.

A. minaliGrOUp CHieF FiNANCiAL OFFiCer

n. srinivasanGrOUp CHieF iNVestMeNt OFFiCer

R. AgrustiCOUNtrYMANAGeritALY

C. TendilCOUNtrYMANAGerFrANCe

D. meisterCOUNtrYMANAGerGerMANY

P. VagnoneGLOBAL BUsiNess LiNes

m. GrecoGrOUp CeO

s. PanizzaGrOUp CHieF risk OFFiCer

s. BalbinotGrOUp CHieF iNsUrANCeOFFiCer

C. schildknechtGrOUp CHieF OperAtiONsOFFiCer

group management committee


corporate governance

Gabriele Galateri di GenolaCHAirMAN

Vincent BolloréViCe-CHAirMAN

Francesco Gaetano CaltagironeViCe-CHAirMAN

mario GrecoGrOUp CeO

Ornella BarraBOArD MeMBer

Alberta FigariBOArD MeMBer

Lorenzo PellicioliBOArD MeMBer

sabrina PucciBOArD MeMBer

Clemente RebecchiniBOArD MeMBer

Paola sapienzaBOArD MeMBer

Paolo scaroniBOArD MeMBer

InDePenDenT*

R.C.C.

s.C.R.P.

T.

R.C.A.C.G

.C.

I.C.Board members

R.C.C.risk AND CONtrOL COMMittee

s.C.R.P.T.sUB COMMittee FOr reLAteD pArtY trANsACtiONs

R.C.reMUNerAtiON COMMittee

A.C.G.C.AppOiNtMeNts AND COrpOrAte GOVerNANCe COMMittee

I.C.iNVestMeNts COMMittee

eugenio ColucciCHAirMANGiuseppe Alessio VernìperMANeNt AUDitOrGaetano TerrinperMANeNt AUDitOrmaurizio DattilosUBstitUteFrancesco FallacarasUBstitUte

Board of Auditors

* independence criteria as per article 3.C.1 of the issuers’ self-regulatory Code

Documents

press kit - generali-uae.compress kit. GeneRALI GROuP june 2013 press OFFiCe 1 generali group international since 1831 One of the leading insurers in the world 80,000 employees more