Press Release SME (5)

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    Quarterly SME Survey September quarter 2012

    SME confidence & conditions better in Q3 but still below average;sentiment of SMEs now in line with their larger counterparts but activity,

    capacity utilisation and new orders continue to under perform. Strength inrecreation & personal services and transport a consistent theme acrossSMEs and larger firms.

    ! SMEs business confidence rebounded in the September quarter, though remained below-averagelevels. The overall level of SME confidence was consistent with levels reported by largerbusinesses in the NAB Quarterly Business Survey this is the first time in two years that smallerfirms have been as confident as larger firms. Part of the improvement in sentiment may reflectexpectations for further interest rate cuts (survey taken prior to RBA lowering the cash rate by25 bps at its meeting in October), while announcements of additional policy stimulus by majorcentral banks (US, Europe and Japan) may have helped.

    ! SME business conditions also strengthened in the September quarter, following a very weakoutcome in the previous quarter, though smaller firms continued to under perform their larger

    counterparts. The subdued activity outcome largely reflected weakness in profitability, while SMEtrading and employment conditions held up a little better. That said, capacity utilisation of SMEsremains at low levels for this survey (2006).

    ! Responses to a special question suggest that a majority of SMEs developed or improved theirwebsites and launched new products over the past 12 months in an attempt to strengthen theircompetitiveness in the market.

    ! By industry, confidence improved notably in wholesale, while it also strengthened considerably inproperty, business and finance services. Sentiment remained surprisingly subdued in healthservices, possibly reflecting concerns about potential cut backs to public sector spending, whileoptimism was very strong in property services, where lower borrowing rates may be expected tostimulate housing demand in coming months. Confidence was strongest in WA, while it a littlesofter and broadly similar across the other mainland states.

    ! Conditions in manufacturing, property services and transport improved notably in the September

    quarter, while accommodation, cafes and restaurants was the only industry to report a (slight)deterioration in activity. SME conditions were strongest in health services, while they wereweakest in wholesale, retail and construction with these industries also under performing theirlarger counterparts. Conditions picked up considerably in all states, with the exception ofQueensland, where they deteriorated modestly.

    ! Confidence of SMEs improved across all firm sizes, with the most marked improvement recordedfor mid-tier firms ($3-5m p.a.). Confidence remained weakest for high-tier firms ($5-10m p.a.),while it was equally as soft for low-tier ($2-3m p.a.) and mid-tier firms. Conditions alsostrengthened across all firm sizes of SMEs; low-tier firms continued to report very difficultconditions, while activity of mid-tier and high-tier firms was a little less subdued.

    Key quarterly business statistics**

    2011q3 2012q2 2012q3 2011q3 2012q2 2012q3

    Net balance Net balance

    SME business confidence -5 -11 -3 SME trading conditions -1 -4 -3

    Low -7 -7 -2 Low -3 -10 -7

    Mid -2 -11 -2 Mid -2 -4 -3

    High -4 -12 -5 High 2 -2 0

    SME business conditions -4 -8 -5 SME profitability -7 -13 -8

    Low -5 -13 -8 Low -9 -16 -10

    Mid -5 -6 -4 Mid -7 -12 -8

    High -3 -8 -3 High -6 -12 -7

    SME cash flows (n.s.a.) -5 -13 -3 SME employment -4 -9 -3

    Low -10 -20 -6 Low -4 -14 -4

    Mid -7 -9 -7 Mid -4 -3 -3

    High -1 -13 2 High -4 -11 -1

    Low: $2-3m p.a. Mid: $3-5m p.a. High: $5-10m p.a.

    ** Data are seasonally adjusted by NAB, except SME cash flow (insufficient time series available). All data are net balance indexes.Fieldwork for this Survey was conducted from 21 Aug to 12 Sep covering over 700 SME firms across the non-farm business sector.

    For more information contact:Alan Oster, Chief Economist(03) 8634 2927 0414 444 652

    Next release:13 November 2012 (October Monthly)

    http://business.nab.com.au/quarterly-business-survey-september-quarter-2012-1852/http://business.nab.com.au/quarterly-business-survey-september-quarter-2012-1852/
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    Analysis

    Confidence rebounds and in linewith larger firms

    -40

    -30

    -20

    -10

    0

    10

    20

    30

    2006 2007 2008 2009 2010 2011 2012

    SME Confidence Quarterly Confidence

    Business confidence (net bal., s.a.), SME & quarterly

    Conditions also improves butremain subdued

    -40

    -30

    -20

    -10

    0

    10

    20

    30

    2006 2007 2008 2009 2010 2011 2012

    SME Conditions Quarterly Conditions

    Business conditions (net bal., s.a.), SME & quarterly

    SME business confidence recovered somewhat in the September quarter up 8 to -3 points after the index fell to its lowest level in more than three years in the previous quarter. WhileSMEs have tended to be less optimistic than their larger counterparts, as reported in the NABQuarterly Business Survey, confidence of SMEs recovered more strongly in the latest survey,with sentiment now broadly similar across both smaller and larger firms. Part of this recoverymay reflect an expectation for further lowering of borrowing costs (the SME survey wasconducted prior to the RBA lowering the cash rate by 25 bp at its meeting in October), a lesssevere impact of carbon pricing on activity than initially anticipated, while announcements ofadditional policy stimulus by major central banks (US, Europe and Japan) may have helped toreassure firms about the stability of the global economy. Nonetheless, overall confidenceremains below the series average of +2 points, with underlying sentiment likely to be weighed

    down by soft labour market conditions and general consumer caution. The pick up inconfidence was broad-based across all firm sizes, and was particularly apparent for mid-tierand high-tier firms.

    SME business conditions also improved solidly in the September quarter, though at -5 indexpoints, remained well-below the series average (of +5 points since mid-2006). SME conditionswere also reasonably subdued relative to conditions of their larger counterparts.

    SMEs very weak in wholesale &retail; strong in health

    -20

    -10

    0

    10

    Who

    lesale

    Retai

    l

    Cons

    tructi

    on

    Manu

    factur

    ing

    Prop

    erty

    Busin

    ess

    Tran

    sport

    Finan

    ce

    Rec.

    &pe

    rsona

    l

    Acco

    mmod

    ation

    Healt

    h

    SME firms

    A comparison of industry conditions for SMEsand larger sized firms (taken from NABsQuarterly Business Survey) suggests thatSMEs generally under performed larger firmsin the September quarter. The clearexceptions to this were business and finance

    services this possibly reflects larger firms inthese industries having a greater exposure tooverseas weakness. Smaller manufacturingfirms also held up a little better than theirlarger counterparts, with SMEs in this industryperhaps less exposed to external trade andtherefore the impact of the high AUD. Aconsistent theme across all firm sizes was therelative strength in recreation & personalservices and finance services, and relativeweakness in construction.

    Larger firms

    10

    -10

    0

    Net.

    bal

    Net.

    bal

    Business ConditionsSeptember quarter 2012; seasonally adjusted

    -20

    2

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    Analysis (cont.)

    Profits & employment up solidly

    -40

    -30

    -20

    -10

    0

    10

    20

    30

    40

    50

    2006 2007 2008 2009 2010 2011 2012

    Trading Profi tabi li ty Employment

    SME business conditions components (net bal., s.a.)

    Cash flows rebound but still poor

    -20

    -10

    0

    10

    20

    30

    2006 2007 2008 2009 2010 2011 2012

    Conditions (s.a.) Cash flow (n.s.a.)

    SME business conditions & cash flow (net bal.)

    SME conditions improved somewhat in the September quarter, reflecting a notable pick up inprofitability and employment conditions, as well as a slight improvement in trading conditions.SME cash flows (n.s.a) also strengthened considerably, more than unwinding a heavy fall inthe previous quarter.

    Capacity pressures still low

    77

    78

    79

    80

    81

    82

    83

    84

    85

    2006 2007 2008 2009 2010 2011 2012

    SME Cap Util Quarterly Cap Util

    Capacity utilisation (per cent, s.a.), SME & quarterly

    Orders fall further and very poor

    -30

    -20

    -10

    0

    10

    20

    2006 2007 2008 2009 2010 2011 2012

    SME Orders Quarterly Orders

    Forward orders (net bal., s.a.), SME & quarterly

    Capacity utilisation was unchanged at 78.0% in the September quarter the lowest outcome in

    the history of the survey (since mid 2006), and well below the level of utilised capacity of largerfirms (80.7%). Capacity utilisation of mid-tier firms fell notably in the quarter, while it picked upmodestly for large-tier firms and was unchanged for low-tier firms. The level of capacityutilisation was broadly similar across SMEs, ranging from 77.5% for low-tier firms to 77.9% forhigh-tier firms. Forward orders of SMEs deteriorated heavily for a second consecutive quarterand were very poor, particularly when compared to orders of their larger counterparts.

    3

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    Analysis (cont.)

    Stocks levels no longer declining

    -20

    -10

    0

    10

    20

    30

    2006 2007 2008 2009 2010 2011 2012

    SME Stocks Quarterly Stocks

    Stocks (net bal., s.a.), SME & quarterly

    SME investment softens

    -20

    -10

    0

    10

    20

    30

    2006 2007 2008 2009 2010 2011 2012

    SME Capex Quarterly Capex

    Capital expenditure (net bal., s.a.), SME & quarterly

    The SME stocks index edged higher in the September quarter, consistent with a rise for largerfirms. Nonetheless, there remains a sizable gap between the level of stocks for larger andsmaller firms, which may reflect better trading conditions of larger firms over recent quartersprompting them to increase stocks in anticipation of relatively stronger demand. Capitalexpenditure deteriorated in the September quarter, inconsistent with the pick up in capex oflarger firms. While capex of SME firms remains below the level reported by larger firms, theoverall gap has narrowed since a year ago, perhaps reflecting some reduction in mininginvestment (not captured by the SME survey) in response to the weaker global outlook.

    Websites improved and new products launched by a majority of firms totry to boost competitiveness

    0

    25

    50

    Websit

    e

    New

    produc

    t

    Onlin

    emark

    eting

    Redu

    cedp

    ricing

    Offlin

    emarketin

    gR&

    D

    Outsourc

    eNon

    e

    New

    location

    Move

    dlocatio

    nOthe

    r

    Strategies employed over past 12 months to improve competitivenessProportion of firms*

    0

    25

    50

    % %

    * Multiple responses allowed; will not sum to 100%

    Source: NAB Quarterly SME Survey

    In the September Quarter SME Survey, we asked firms whether they had employed any newstrategies over the past 12 months in an attempt to improve competitiveness in the market.The results show that more than half of all respondents developed or improved their websitesand launched new products to try to strengthen their position among their competitors (seeGraph). It is also evident that a larger share of firms employed online marketing strategies thanoffline advertising strategies a possible sign that internet marketing may be becoming moremainstream than more traditional forms of advertising. Only a relatively small proportion ofrespondents either moved or opened new locations to try to improved competitiveness.

    4

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    Analysis (cont.)

    Sales still the most constraining factor on output

    Constraints on current output (% of firms)

    10

    20

    30

    40

    50

    60

    70

    2006 2007 2008 2009 2010 2011 2012

    Sales & orders Labour

    10

    20

    30

    40

    50

    60

    70

    2006 2007 2008 2009 2010 2011 2012

    Premises & plant Materials

    Sales & orders remain the most constraining factor on the output of SMEs in the Septemberquarter consistent with very weak forward orders. SMEs reported a slight pick up in thesignificance of availability of suitable labour as a constraining factor on output, but it remainsrelatively low by historical standards (especially relative to pre-GFC levels). The importance ofpremises & plant and materials as constraints fell slightly and remained low, which was broadlysimilar to those of larger firms.

    Profitability constrained by a lack of demand; interest rates and lack ofcapacity not all that concerning

    Main constraint on profitability in next 12 months (% of firms)

    0

    10

    20

    30

    0

    50

    60

    2006 2007 2008 2009 2010 2011 2012

    Inadequate capital capacity DemandAll other

    0

    10

    20

    30

    0

    50

    60

    2006 2007 2008 2009 2010 2011 2012

    Interest rates Availability of suitable labourWage costs

    In the September quarter, lack of demand remained the most significant constraint on SMEsfuture profitability (over the next 12 months); while there has been a gradual increase in theproportion of firms reporting demand as a significant constraint over the past three years, farfewer firms reported it as significant compared to during the post-GFC period. Consistent witha string of RBA rate cuts over the past year as well as the expectation that monetary policy willremain accommodative for some time to come, interest rates have become increasingly lessconstraining and are currently of little concern for SMEs. Within all other constraints, taxation& government became slightly less of a concern for SMEs perhaps suggesting that theimpact of the carbon tax on SMEs was not as bad as initially feared.

    5

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    Analysis (cont.)

    Demand continues to be the key driver of trading performance

    Main reason for improvement in trading performance (net balance)

    0

    10

    20

    30

    40

    50

    60

    70

    06 07 08 09 10 11 12

    Demand Competi tionFinance

    0

    10

    20

    30

    0

    50

    60

    70

    06 07 08 09 10 11 12

    Int. rates Wage & jobs growth

    Ex. rates

    0

    10

    0

    30

    0

    0

    0

    70

    06 07 08 09 10 11 12

    Fuel Tax & govt. pol icyOther

    Consumer demand remained the most influential driver of improved trading performance in theSeptember quarter, with the proportion of firms nominating this constraint little changed fromthe June quarter. Other reasons as a contributing factor to improved trading increased insignificance in the quarter and remained significant overall; the significance of this factorlargely reflected seasonal and company specific factors. Tax & government policy appeared tohave provided less support to trading performance in the September quarter, which may reflectsome unwinding of government carbon tax compensation payments provided by thegovernment through May and June.

    SMEs constrained by a lack of demand and government policies & taxes

    Most significant constraining factors for SMEs (per cent, multiple response)

    0

    10

    20

    30

    40

    50

    III IV I II III IV I II III

    2010 2011 2012

    Demand Cash FlowGlobal eco uncertainty

    0

    10

    20

    30

    40

    50

    III IV I II III IV I II III

    2010 2011 2012

    Credit Interest ratesStaffing

    0

    10

    20

    30

    40

    50

    III IV I II III IV I II III

    2010 2011 2012

    Tax & govt. policy Other

    Demand became the most significant constraining factor on the ability of a majority of SMEs tomake longer term decisions, though it was slightly less constraining than in the previousquarter, which is consistent with a slight improvement in trading conditions. Tax & governmentpolicy also declined in importance as a constraining factor, which may reflect some relief aboutthe implications of the impacts of carbon tax not being as significant as initially feared. SMEsdo not appear to have been very constrained by interest rates or the availability of credit, whichcontinued to trend lower.

    6

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    Industry and State analysis

    Property most confident; health & manufacturing pessimistic

    Business confidence (net balance, s.a.)

    40

    30

    20

    10

    0

    10

    20

    30

    40

    06 07 08 09 10 11 12

    Manuf Cons tnRetail

    40

    30

    20

    10

    0

    10

    20

    30

    40

    06 07 08 09 10 11 12

    Wsale TranspFinance

    -40

    -30

    -20

    -10

    0

    10

    20

    30

    40

    06 07 08 09 10 11 12

    Business Property

    Accom, cafes & rest Health

    Business confidence improved across all industries in the September quarter, with the exceptionof transport & utilities, where it was marginally lower. The most significant improvement inconfidence was in wholesale (up 15 to -6 points), finance services (up 14) and property services(up 13). Confidence was strongest in property services (+15) followed by finance services (+4)and accommodation, cafes & restaurants (+3), while it was weakest in health services (-12) possibly reflecting some anticipation of a pull back in government funding for this industry andmanufacturing (-10).

    Business confidence strengthens across all mainland states;WA most upbeat

    Business confidence (net balance, s.a.)

    -30

    -20

    -10

    0

    10

    20

    30

    40

    06 07 08 09 10 11 12

    Aust ralia NSW

    -30

    -20

    -10

    0

    10

    20

    30

    40

    06 07 08 09 10 11 12

    Aust ralia VIC QLD

    -30

    -20

    -10

    0

    10

    20

    30

    40

    06 07 08 09 10 11 12

    Australia SA WA

    Business confidence improved across all mainland states in the September quarter, after fallingacross all states in the June quarter. The most significant improvements occurred in SA (up 13 to-3 points), Victoria (up 12) and NSW (up 11), while Queensland and WA reported only marginalimprovements. The overall level of SME confidence was broadly similar across most states confidence was -3 in NSW, Queensland and SA, and -2 in Victoria while it was a little strongerin WA (+2).

    7

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    Industry and State analysis (cont.)

    Conditions strongest in health, finance and transport;weakest in wholesale, retail and construction

    Business conditions (net balance, s.a.)

    40

    20

    0

    20

    40

    06 07 08 09 10 11 12

    Manuf Cons tn

    Retail

    40

    20

    0

    20

    40

    06 07 08 09 10 11 12

    Wsale Transp

    Finance

    -40

    -20

    0

    20

    40

    06 07 08 09 10 11 12

    Business Property

    Accom, cafes & rest Health

    Business conditions improved across most industries in the September quarter, with theexception of accommodation, cafes & restaurants, where they weakened marginally, andbusiness services, where they were unchanged. The biggest pick up in activity in the quarter wasin manufacturing (up 15 to -4 points), property services (up 14) and transport (up 12). There aresome signs that the property market may be beginning to strengthen on the back of lowerborrowing rates, which may have benefited the property sector in the September quarter, whiletransporters may have benefited indirectly from the governments compensation payments tohouseholds in May and June. The strongest performing industries in the quarter were healthservices (+16), followed by finance (+9) and transport (+7), while conditions were weakest inwholesale (-16), retail (-14) and construction (-12).

    Conditions fairly subdued across states but performing well in WABusiness conditions (net balance, s.a.)

    -20

    -10

    0

    10

    20

    30

    40

    06 07 08 09 10 11 12

    Aust ralia NSW

    -20

    -10

    0

    10

    20

    30

    40

    06 07 08 09 10 11 12

    Australia VIC QLD

    -20

    -10

    0

    10

    20

    30

    40

    06 07 08 09 10 11 12

    Australia SA WA

    Business conditions improved across all states in the September quarter, though remained welldown on levels reported in late 2009. The most notable improvements in the quarter were in SA(up 12 to -2 points) and WA (up 10). Business conditions in WA have tended to outperform theother states over 2012, suggesting that the strength in the mining sector may be provided flow onbenefits to SMEs in the region. In levels terms, conditions of SMEs in WA (9) were strongest,while conditions were weakest in NSW (-8) and Queensland (-6).

    8

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    Industry and State analysis (cont.)

    Cash flows strongest in health; very weak in manufacturing

    Cash flow (net balance, n.s.a.)

    -40

    -20

    0

    20

    40

    IV I II III IV I II III IV I II III

    2010 2011 2012

    Manuf Constn

    Retail

    -40

    -20

    0

    20

    40

    IV I II III IV I II III IV I II III

    2010 2011 2012

    Wsale Transp

    Finance

    -40

    -20

    0

    20

    40

    IV I II III IV I II III IV I II III

    2010 2011 2012

    Business Property

    Accom, cafes & rest Health

    Cash flows (not seasonally adjusted) improved significantly in health services more thanunwinding a heavy fall in the previous quarter while they were also up solidly in propertyservices and accommodation, cafes & restaurants. In contrast, cash flows deteriorated inmanufacturing, where they are now weakest, and transport. Cash flows were also quite poor inconstruction, retail and wholesale, while they were strongest in health services, accommodation,cafes & restaurants and finance services.

    Cash flows improve in all states; strongest in WA

    Cash flow (net balance, n.s.a.)

    -30

    -20

    -10

    0

    10

    20

    30

    40

    IV I II III IV I II III IV I II III

    2010 2011 2012

    Aust ralia NSW

    -30

    -20

    -10

    0

    10

    20

    30

    40

    IV I II III IV I II III IV I II III

    2010 2011 2012

    Aust ralia VIC QLD

    -30

    -20

    -10

    0

    10

    20

    30

    40

    IV I II III IV I II III IV I II III

    2010 2011 2012

    Aust ralia SA WA

    Cash flows improved across all states in the quarter, after falling across all states in the previousquarter, with the most marked increases occurring in WA and Queensland, where the cash flowsindex was highest (and positive). In contrast, the cash flows index was lowest in NSW and SA.

    9

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    Firm size analysis

    Confidence and conditions pick up solidly, albeit from a low base

    -30

    -20

    -10

    0

    10

    20

    30

    2006 2007 2008 2009 2010 2011 2012

    Low Mid High

    Business confidence (net bal., s.a.)

    -30

    -20

    -10

    0

    10

    20

    30

    2006 2007 2008 2009 2010 2011 2012

    Low Mid High

    Business conditions (net bal., s.a.)

    In the September quarter, business confidence improved solidly for mid-tier firms ($3-5m p.a.)and high-tier firms ($5-10m p.a.), while it was modestly better for low-tier firms ($2-3m p.a.).Consistent with the broad-based improvement in sentiment in the quarter, business conditionsalso strengthened across all SMEs. In levels terms, conditions were weakest for low-tier firms despite being the most confident SMEs while conditions of mid-tier and high-tier firms werestrongest and broadly similar. The overall pick up in SME conditions fundamentally reflectedimprovements in profitability and especially employment conditions.

    Trading conditions & profitability strengthen across SMEs

    -20

    -10

    0

    10

    20

    30

    40

    50

    2006 2007 2008 2009 2010 2011 2012

    Low Mid High

    Trading conditions (net bal., s.a.)

    -20

    -10

    0

    10

    20

    30

    40

    50

    2006 2007 2008 2009 2010 2011 2012

    Low Mid High

    Profitability (net bal., s.a.)

    All firm sizes experienced a modest strengthening in trading conditions in the Septemberquarter, though the individual increases were not sufficient to offset falls in the previousquarter. In levels terms, conditions remained weakest for low-tier firms, while they were againleast subdued for high-tier firms. Profitability improved modestly across all firm sizes in thequarter, and remain at broadly similar levels. More importantly, profitability of SMEs (all levels)was only marginally above GFC levels.

    10

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    Firm size analysis (cont.)

    Employment conditions and cash flows rebound for low-tier and high-tierfirms, more than unwinding heavy falls in the previous quarter

    -20

    -15

    -10

    -5

    0

    5

    10

    15

    20

    2006 2007 2008 2009 2010 2011 2012

    Low Mid High

    Employment (net bal., s.a.)

    -20

    -15

    -10

    -5

    0

    5

    10

    15

    20

    IV I II III IV I II III IV I II III2009 2010 2011 2012

    Low Mid High

    Cash flow (net bal.)

    Employment conditions rebounded for low-tier and high-tier SMEs, after falling heavily in theJune quarter, while they were little changed for mid-tier firms. In levels terms, employmentconditions were weakest for low-tier firms, and strongest for high-tier firms. Cash flowsimproved from worryingly low levels for low-tier and high-tier firms, after deteriorating heavily inthe previous quarter. In levels terms, cash flows were strongest (and positive) for high-tierfirms, while they were weakest for mid-tier and low-tier firms.

    Capacity utilisation falls heavily for mid-tier firms and relatively lowacross all SME sizes; forward orders very weak for high-tier SMEs

    76

    77

    78

    79

    80

    81

    82

    83

    84

    85

    2006 2007 2008 2009 2010 2011 2012

    Low Mid High

    Capacity utilisation (per cent, s.a.)

    -30

    -20

    -10

    0

    10

    20

    2006 2007 2008 2009 2010 2011 2012

    Low Mid High

    Forward orders (net bal., s.a.)

    Capacity utilisation fell sharply for mid-tier firms, bringing it more into line with utilised capacityof other SMEs. Utilised capacity picked up a touch for mid-tier firms, while it was little changedat a low level for low-tier firms. Forward orders deteriorated heavily for high-tier firms, wherethey were weakest, while they were a little weaker for mid-tier firms. In contrast, forward ordersimproved moderately for low-tier firms albeit after sharp falls last quarter. High-tier firms andnow reporting the lowest forward orders.

    11

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    Macroeconomic, Industry & Markets ResearchAustralia

    Alan Oster Group Chief Economist +(61 3) 8634 2927

    Jacqui Brand Personal Assistant +(61 3) 8634 2181

    Rob Brooker Head of Australian Economics & Commodities +(61 3) 8634 1663

    Alexandra Knight Economist Australia +(61 3) 9208 8035Michael Creed Economist Agribusiness +(61 3) 8634 3470

    Dean Pearson Head of Industry Analysis +(61 3) 8634 2331

    Gerard Burg Economist Industry Analysis +(61 3) 8634 2788

    Robert De Iure Economist Property +(61 3) 8634 4611

    Brien McDonald Economist Industry Analysis & Risk Metrics +(61 3) 8634 3837

    Tom Taylor Head of International Economics +(61 3) 8634 1883

    John Sharma Economist Sovereign Risk +(61 3) 8634 4514

    Tony Kelly Economist International +(61 3) 9208 5049James Glenn Economist Asia +(61 3) 9208 8129

    Global Markets Research - Wholesale BankingPeter Jolly Head of Markets Research +(61 2) 9237 1406

    Robert Henderson Chief Economist Markets - Australia +(61 2) 9237 1836

    Spiros Papadopoulos Senior Economist Markets +(61 3) 8641 0978David de Garis Senior Economist Markets +(61 3) 8641 3045New Zealand

    Tony Alexander Chief Economist BNZ +(64 4)474 6744Stephen Toplis Head of Research, NZ +(64 4) 474 6905Craig Ebert Senior Economist, NZ +(64 4) 474 6799Doug Steel Markets Economist, NZ +(64 4) 474 6923

    London

    Nick Parsons Head of Research, UK/Europe & Global Head of FX Strategy +(44 20) 7710 2993

    Tom Vosa Head of Market Economics UK/Europe +(44 20) 7710 1573Gavin Friend Markets Strategist UK/Europe +(44 20) 7710 2155

    Foreign Exchange Fixed Interest/Derivatives

    Sydney +800 9295 1100 +(61 2) 9295 1166

    Melbourne +800 842 3301 +(61 3) 9277 3321

    Wellington +800 64 642 222 +800 64 644 464

    London +800 747 4615 +(44 20) 7796 4761

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