Principles of Hospitality Level 4Assignment

UNIT INTRODUCTIONThis unit is about recognising the difference between leadership and management and the impact that these two different concepts have when applied to hospitality workplace situations. The unit requires knowledge of a range of different managerial styles and behavioural theories that can be adopted in different hospitality industry circumstances. The unit also covers the principles of team building and managing teams effectively to improve product and service quality objectives in the workplace.

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LEARNING OUTCOMES ASSESSMENT CRITERIA

1Understand the difference between leading and managing teams

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Explain the differences between ‘leadership’ and ‘management’Compare the behaviours that are associated with effective leadershipExplain how leadership and management styles can be adapted to respond to particular work situations

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Understand commonly applied theoretical concepts which describe human nature and managerial behaviour in the workplace

2.1

2.2

Analyse models which make suppositions about human nature and behaviour at workExplain how attitudes and assumptions can influence managerial behaviour

3Understand how management style can influence managerial behaviour

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Analyse models that illustrate different management stylesExplain measures of managerial effectivenessExplain links between management style and managerial effectivenessExplain how managerial effectiveness can be readily maximised in hospitality contexts

4Understand how to apply managerial styles in hospitality contexts

4.1

4.2

4.3

Identify how the customer interface in hospitality businesses can directly impact on management styles and behaviourReview situations and circumstances which require application of differing management styles and behaviourCompare the relationships between individual managerial performance and expected organisational managerial performance and behaviour

LEARNER name Date

UNIT 2 – UNDERSTANDING LEADERSHIP AND MANAGEMENT IN HOSPITALITY ORGANISATIONS

Principles of Hospitality Level 4Assignment

WORK BASED ASSIGNMENTAs a manager the ability to lead, train and monitor team performance is crucial to the success of business operations. You need to demonstrate an understanding of a range of management styles and explore how these can influence the way you behave as a manager in order for you to be able to build and manage an effective team to achieve workplace objectives.

(Parts of these assignments may be assessed by Professional Discussion, provided it is supported by detailed Witness Statements these include learning outcome 1.3, 2.2, 3.1, 3.2, 3.3, 4.1, 4.2, 4.3).

1. Technical Certificate 1.1Produce a written explanation of the differences between ‘leadership’ and ‘management’. Give an example of each from your organisation.

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Principles of Hospitality Level 4Assignment

2. Technical Certificate 1.2Make a 2 column table and compare the qualities of an effective team leader. In one column list the types of behaviour you would expect from an effective team leader and in another column the qualities needed to display this behaviour.

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Principles of Hospitality Level 4Assignment

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3. Technical Certificate 1.3Using examples from your workplace describe how leadership and management styles can be adapted in response the particular situations. E.g. using autocratic authoritative words when evacuating the workplace in the event of a fire alarm.

Principles of Hospitality Level 4Assignment

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4. Technical Certificate 2.1Make a table to compare the different types of human nature and behaviour you see in your workplace from your staff and colleagues and relate these to management theories. Have one column for nature and behaviours and another for the theory that best relates to these. Examples of human nature and behaviours may be team players, loners, people with low self-esteem or poor motivation, autonomous workers etc.

Principles of Hospitality Level 4Assignment

5. Technical Certificate 2.2Explain how people’s attitudes and assumptions within an organisation can have an impact on individual and team motivation and performance.

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Principles of Hospitality Level 4Assignment

6. Technical Certificate 3.1Think about the different managers you work with, and describe the different management styles they use in a variety of situations. E.g. controlling, delegating, developing, auditing, providing feedback, communicating with subordinates and superiors etc.

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Principles of Hospitality Level 4Assignment

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7. Technical Certificate 3.2Give examples from your workplace of how managerial effectiveness is measured using informal and formal methods. Informal being observing, listening, asking questions, reading and formal being reviews of organisational and team objectives, key performance indicators, appraisals, audits, risk assessment, work plans etc.

Principles of Hospitality Level 4Assignment

8. Technical Certificate 3.3Using examples from your workplace explain how particular managerial styles have been effective and improved efficiency at work.

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Principles of Hospitality Level 4Assignment

9. Technical Certificate 3.4Produce a presentation that explains the benefits of establishing in your organisation a culture of learning and coaching. Include how management support and participation would maximise managerial effectiveness in the achievement of the learning culture objective.

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Principles of Hospitality Level 4Assignment

10. Technical Certificate 4.1, 4.2Describe how different managerial styles are used in your workplace to ensure that staff perform as required, when providing customer service that meets company objectives and is in line with policies and procedures. Include in your answer, body language, verbal and written communication, safety and security of information and property.

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Principles of Hospitality Level 4Assignment

11. Technical Certificate 4.3Produce appraisal targets or use your own in-house appraisal to establish your own managerial performance against organisational objectives and your personal management targets. Gain feedback from line managers, staff and colleagues on your performance and analyse the feedback to see where you could make improvements to meet expectations. Discuss this with your VLA.

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