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AGENDA
Who is Pro Team Telecom Company?
Samples of Our Clients
Our Approach
Pro CRM System
1. Pro CRM Marketing Module
2. Pro CRM Lead Management
3. Pro CRM Sales Module
4. Pro CRM Purchasing Module
5. Pro CRM Inventory Module
6. Pro CRM Projects Module
7. Pro CRM Call Center Module
8. Pro CRM Trouble Ticket Module
9. Pro CRM Survey Module
10. Pro CRM SMS Module
WHO IS PRO TEAM TELECOM COMPANY?
PRO Team Telecom provides professional solutions for
Private Branch Exchange (Alcatel, Avaya & Panasonic PBXs),
Internet Protocol PBX (IP PBX), Call Center, Automated
Interactive Voice Response (IVR), Video Conferencing,
Customer Relationship Management (CRM), Supply Chain
Management, Access Control, Closed Circuit Television
(CCTV), and Fire Alarm.
PRO Team Telecom was established at Egypt in 2014 by team
of professionals working at telecommunications and software
development since 2002. Our staff experience has been built
through their participation at 35 call center, 33 PBX, and 24
CRM projects.
Our reference list includes 17 hospitality, 13 real estate, 11
medical, 7 tourism, and 9 miscellaneous including World Food
Program (subsidiary of United Nations); Egyptian Food Safety
Authority (subsidiary of Egyptian Presidency); Egyptian
Ministry of Finance; Chloride Egypt for Batteries; and the
hyper market chain “Hyper ONE”.
OUR APPROACH
Our products core engines (Asterisk & vtiger) are community-based not vendor-based like Alcatel, Avaya ..etc, so you have the following benefits:
Low price.
Very powerful products as there’re communities develop those engines rather than single enterprise in case of vendor-based systems.
Having many enterprises providing development; maintenance; and support rather than being tailored to a single enterprise as in case of vendor-based, but we guarantee that you’ll be happy with us and not go to any alternative.
Our systems are compatible with standard hardware (IP Phones, Headsets ..etc) rather than being tailored to a specific brand as in case of vendor-based systems.
PRO CRM SYSTEM
Pro CRM system is based on vtiger CRM.
Over 2.8 million copies of vtiger have been
downloaded to date. More than 100,000
businesses use vtiger CRM to manage sales,
marketing, support, inventory, and more!
PRO CRM MARKETING MODULE
BENEFITS
Record your campaigns details and their different
marketing channels.
Set the campaigns target using the recorded
leads details.
Track the campaign results as follows:
Count of new generated leads.
Count of issued offers and completed deals.
Compare the campaign expectations versus the
actual results.
Integrate with Facebook lead generation form, to
receive an email into CRM with the lead details
for faster response, rather than downloading the
resulting leads as excel sheet periodically.
PRO CRM LEAD MANAGEMENT MODULE
BENEFITS
Presales team record the leads and indentify their
status ( interested – not interested – unmatched
request ).
The interested leads are routed automatically to
the sales team in a fair way, while the leads that
you can’t match their requests will be contacted
later by the presales team when they can match
their requests at new projects.
The sales agent will follow-up his leads and record
the follow-up activity result and the next follow-up
date, and the CRM will track the missed followups.
Finally, the sales agent will issue an offer to the
lead, or convert it to non-interested and indicate
the reason.
PRO CRM SALES MODULE BENEFITS
The sales team creates the offers, that will be
later turned into contracts by the contracting
department.
The sales offer form will display the available
payment plans, and the sales agent will apply the
most suitable one for the customer. In addition
to, Pro CRM can create automatically custom
payment plan according to customer needs and
the project financial rules.
Payments are attached automatically to the
offers & contracts, and the collection will be
updated by the accounting department.
PRO CRM SALES MODULE BENEFITS
(CONT.)
The item status is updated automatically based
on the collection status.
The financial rules are applied automatically for
the cases of; early payment, contract cancellation,
and payment delay.
PRO CRM PURCHASING MODULE
Record your suppliers’ details and their price lists.
After receiving the customer request-for-quotation
(RFQ), CRM creates automatically RFQ-to-Supplier
for out-of-stock items.
RFQ-to-Supplier is reviewed by purchasing
manager before automatically emailed to the
supplier.
After receiving the supplier quotation, CRM applies
prices automatically to the customer RFQ based on
your pricing rules in order to issue an offer to the
customer.
After receiving the customer PO, the purchasing
manager issues a PO to the supplier.
PRO CRM INVENTORY MODULE BENEFITS
Record your products details including the profit
margin classes to apply the proper profit margin
for each customer based on its class.
Integrate the products information into your
sales, marketing, and support processes.
Support multiple warehouses.
Define stocking rules per item per territory that
define minimum stock level, minimum PO level,
and customs.
Create automatic inventory notes as follows:
Receiving note at item arrival.
Reserve note when receive the customer PO.
Exit note at item exit.
PRO CRM INVENTORY MODULE BENEFITS
(CONT.)
Support the sales orders that have more than one
delivery, where each delivery has its
automatically generated delivery ticket & invoice
PDFs. In addition to, after each delivery the
customer balance per each item is updated
automatically.
PRO CRM PROJECTS MODULE BENEFITS
Record your projects details, implementation
timeline, and implementation monitor activities.
Define custom financial rules for each project.
PRO CRM CALL CENTER MODULE
BENEFITS
Support Asterisk and we can integrate with other
call center engines.
Provide notification for the call center agent with
the caller information at call ring.
Make calls by clicking on the phone numbers
within CRM rather than typing them.
Automatic assign of abandoned calls for agents
for calling them back. Abandoned calls are the
customers who hang up before the call center
agents answer their calls.
Automatic assign of un-answered after-working-
hours diverted calls for agents for calling them
back.
PRO CRM CALL CENTER MODULE
BENEFITS (CONT.)
For the abandoned calls and un-answered after-
working-hours diverted calls, if the caller number
is new, then it’s automatically recorded as a new
lead, and the agent will record its information
after calling him back.
CASE STUDY ON PRO CRM 0% CALL LOSS
BENEFIT
1. Real Estate company has 1 PRI and 20 agents,
using our system, they saved the following calls
from loss:
2. Real Estate company has 4 analog lines, at 7
months, they got 6,580 new leads by saving the
abandoned & diverted calls from loss.
During working hours, 9 am to 6 pm 1080 abandoned calls at 66 days
After working hours, 6 pm to 9 am 1702 calls at 66 days
During working hours at Ramadan
campaign, 9:30 am to 12 am
2170 abandoned calls
After working hours at Ramadan
campaign, 12 am to 9:30 am
1137 calls
CASE STUDY ON PRO CRM 0% CALL LOSS
BENEFIT (CONT.)
3. Client has 12 lines, at 9 months; they received
122,075 calls, and had 16,625 abandoned and
out-of-working-hours calls that generated
automatically 12,646 unique new leads.
4. Real Estate client has 5 lines, at 2 months; they
received 2,739 calls, and 582 unique new leads
were generated automatically from abandoned
& out-of-working-hours calls.
5. Client has 8 lines, at 6 months; 18,000 unique
new leads were generated automatically from
27,000 abandoned & out-of-working-hours calls.
PRO CRM TROUBLE TICKET MODULE
BENEFITS
The customer support team records the trouble
tickets and classify them by the intended
department, and the CRM will route them
automatically to the intended departments.
The CRM will notify the customer support team
when the intended department records the ticket
reply, then they contact the customer back and
close the ticket if he’s satisfied.
If the client isn’t satisfied by the department
reply, the customer support agent will flag the
ticket to be routed automatically back to the
intended department.
PRO CRM TROUBLE TICKET MODULE
BENEFITS (CONT.)
The CRM supports ticket escalation from the
intended department to higher management
levels based on your service level agreement.
The department managers can record frequently
asked questions (FAQs), to enable the customer
service team to close the tickets faster without
need to route the tickets to the intended
departments.
PRO CRM SURVEY MODULE
Define your survey templates as follows:
1. The question.
2. Answers drop list if applicable.
3. Option for the customer to add a comment or not.
Record the survey response linked with the
customer and the sales order being evaluated.
PRO CRM SMS MODULE BENEFITS
Automatically send SMS in predefined events.
Also, CRM users can send SMS manually.
Support bulk SMS.
Track SMS receiving status.
Attach SMS to the customer profile.