Advisors at the Center of the

National Completion Agenda

1

Dhanfu E. Elston, Ph.D. (dah-nee-foo)

Vice President for Alliance State Relations

Carol O. Cohen, Director of University Advisement

Center, Georgia State University

@CompleteCollege

@DrElston

Working with states to significantly

increase the number of Americans with

quality career certificates or college

degrees and to close attainment gaps for

traditionally underrepresented

populations.

www.completecollege.org

Alliance Member

Arkansas

CVHEC

Colorado

Connecticut

District of

Columbia

Florida

Georgia

Hawaii

Houston

Idaho

Illinois

Indiana

Kentucky

Louisiana

Maine

Maryland

Massachusetts

Montana

Minnesota

Mississippi

Missouri

Commonwealth

of the Northern

Mariana

Islands

Nevada

New Hampshire

New Mexico

Ohio

Oklahoma

Oregon

Pennsylvania

Puerto Rico

Rhode Island

South Dakota

Tennessee

Texas

Utah

Vermont

Virginia

West Virginia

Wisconsin

Wyoming

40 Members

DC

4

50 of 580+public four-year institutions

5

On-Time Graduation Rates

2-Year 4-Year 4-Year

(non-flagship) (flagship/

very high research)

5% 19% 36%

6

13% 43% 68%

150% Graduation Rates

2-Year 4-Year 4-Year

(non-flagship) (flagship/

very high research)

7

Excess Credits

60 Credits 120 Credits 120 Credits

80.9133.5 134.6

2-Year 4-Year 4-Year

(non-flagship) (flagship/

very high research)

Four-Year

Behavioral Economics: Default

Organ Donation Rates

Austria (OPT-

OUT)

99%

Germany (OPT-

IN)

12%

1. Performance Funding & Metrics

2. #15ToFinish / Full Time is Fifteen

3. Structured Schedules

4. GPS Direct

5. Corequisite Remediation

GAME CHANGER

Performance

Funding

Metrics: Data Drives Change!

Rates and number of degrees

Momentum points (remediation,

gateway courses, first-year credits, time

to degree)

By race, age, gender, income

Adopted by National Governors Association

18

CCA DATA METRICS

CONTEXT

Enrollment Completion ratio *

PROGRESS

Remediation* Success in 1st yr college English and math* Credit accumulation * Retention rates Course completion *

OUTCOMES

Degrees awarded annually and change over time Graduation rates Transfer rates Credit and time to degree*

* Not collected in IPEDS

GAME CHANGER

Structured

Schedules

GAME CHANGER

Structured Schedules

Block schedules of classes

Cohorts of students

Students choose programs or

majors, not courses

Attendance required

Baltimore City Community College

Where there is structure, there are

significant results.

22

75% avg. on-time

graduate rate

14%avg. on-time

graduate rate

TENNESSEE COLLEGES OF APPLIED TECHNOLOGY

TENNESSEE COMMUNITY COLLEGES

GAME CHANGER

Corequisite

Remediation

African Americans, Hispanics and Pell

Students are Over Represented

2-year Students

53%

63%

70%

69%

0% 10% 20% 30% 40% 50% 60% 70% 80%

White, non-Hispanic

Hispanic

Black, non-Hispanic

Received Pell Grant

4-year Non-Flagship Students

23%

35%

44%

37%

0% 10% 20% 30% 40% 50% 60% 70% 80%

White, non-Hispanic

Hispanic

Black, non-Hispanic

Received Pell Grant

The System Does Not Work, Particularly

for African Americans

Gateway Course Completion in 2 years

2-year college remedial students

23%

20%

11%

19%

0%

5%

10%

15%

20%

25%

White, non-Hispanic Hispanic Black, non-Hispanic Received Pell Grant

26

Student attrition

is at the heart of

the matter.

Provide academic support as

a Corequisite not as a

prerequisite

Corequisite Remediation

One Semester Redesigned Gateway

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Gateway

Extra Time

Mandatory Tutoring

Sequenced

• Paired proctored labs

• 45 minutes after class

• Additional class periods

• 5 weeks prep plus 10 weeks gateway content

One Semester Corequisite Results

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State Subject Traditional

Model

(2years)

Corequisite

Model

(One Semester)

West Virginia

Math 14% 62%

English 37% 68%

Tennessee

Math 12% 63%

English 31% 67%

Indiana

Math 29% (3yr) 64%

English 37% (3yr) 55%

Georgia

English

21%

71%

Math 64%

Math

Pathways

College Algebra’s Only Purpose:

Preparation for Calculus

32

College Algebra

Calculus

S

T

E

M

Math Is Aligned with Majors

Quantitative Reasoning/

Statistics

GAME CHANGER

15 To Finish

The Power of 15 Credits: More students graduate

when they complete 30+ credits in their first year.

79%

69%

37%

21%

30+ credits 24–29.9 credits 12–23.9 credits 0–11.9 credits

Bachelor’s degree

Most students DON’T take the credit hours

necessary to graduate on time.

Full-time Students Taking

15+ Credits Per Semester

GAME CHANGER

GPS: Direct

Choose your path.

Start your path.

Stay on your path.

Graduate.

GPS: Essential Components

1. Purpose First: Informed Choice

2. Academic Maps

3. Meta-Majors

4. Default Pathways

5. Critical Path Courses

6. Intrusive Advising

DO THIS

Questions for a Potential Nursing Student

Are you prepared for Chemistry 101?

Do you like working with people?

“Real-Life Questions”

How do you feel about working with

BLOOD and BEDPANS?

Default Degree Maps

Meta Majors

1 counselor : 400 studentsWhy

GPS?

INTRUSIVE (PROACTIVE) ADVISING

Culture Shift: No longer wait for students to come to us!

Transition from Schedulers to “True” advising

Review Existing Model: Professional vs. Faculty Advisors

Advisor Training & Retreats

Solution-oriented Meetings

Advising Syllabus – Common, shared outcomes

Create Path

Choose Path

Start Path

Stay On Path /

Graduate

• Meta-Majors

• Academic Maps

• Math Pathways

• 15-To-Finish

• Purpose First

(Onboarding)

• Meta-Majors

• 15-To-Finish

• Structured Schedules

• Corequisite

Remediation

• Default Pathways

• Critical Path

Courses

• Intrusive

Advising

GPS DIRECT

TECHNOLOGY | DATA METRICS

ADVISING IS

TEACHING

Improving Academic Advisement through

Predictive Analytics and Proactive

Interventions

Carol Cohen

Director of the University Advisement Center

50

STUDENT SUCCESS

Retention

Progression

Graduation

Academic Advisement2011:

Ratio +2x standard

750:1

1200:1

Central advisement to 42 hours

College advisement 42+

Some faculty advisors

Some departments hired advisors

No common record keeping

Little systematic tracking

Little coordination

No one responsible for progression and graduation51

Academic Advisement

Today:

300:1

Professional advisors

Every student assigned

Extensive tracking

Comprehensive metrics

Common training

Collaboration between units

Focus on progressiono Review Change of major

o Review registration

o Review missed markers or alerts

52

53

Drilling Down

• Focused on Progression and Graduation

• Changed structure to support timely interventions

• University Advisement Center

• College Offices of Academic Assistance

• Transition Advisors

• Graduation Counselors

• Added new systems

• Better Tracking

• Use of Data

ACADEMIC ADVISEMENT

Academic Advisement

• Direction of Senior Leadership

• President and Provost

• Engagement of Campus Community

• Clarification of Advisor Roles

• Coordination with Human Resources

• Collaboration Across Colleges

• Investment in Advising

• Partnerships with Institutional Effectiveness

• Partnerships with IS&T

• Analytic Insight through EAB

• Integration of EAB with academic advisement54

55

Web-Based

GPS System

A collaboration with the EducationAdvisory Board and four other universities

Based on 10 years of RPG data at Georgia State

Tracks 800+ markers of student success

Live, nightly feeds from Banner and daily alerts to advisors if students have missed any of the markers

System also makes predictions for each student’s success in individual majors and courses

ACADEMIC ADVISEMENT

56

• Individualized Education Planning

•Pro-active Risk targeting

•Personalized interventions

Goal: Organize advisement in a manner that gives students the information that they need to make decisions that lead to increased retention, progression and graduation

Proactive outreach strategies

57

Zone based outreach • Pre-Registration Push (Weeks 1-7)• Drive appointments through targeted communication

• Target special populations• Objective: Review 100% and Advise 50% of population

• Registration Push (Weeks 8-10)• Focus on students appointments and walk-in traffic• Objective: Advise additional 20-25% of population

• Final Push(Weeks 10-15)• Refocus on high-risk target populations• Integration of registration schedule checks and campaigns• Advise additional 10+ % of population

Custom Campaigns

58

Developing custom campaigns to drive appointments• Begin with what you know:

• New transfers, selective pre-majors, low GPA, undeclared • High risk, unregistered students, missed markers• Registration issues

• Look for the obvious:• Students taking difficult courses • Students exceeding 120 credit threshold• Students dropped for non-payment

• Develop departmental champion for data reporting:• Creates internal ownership for data accuracy• Shortens lead time for integral decision making process

Score Card shown is

provided to our

administrative team that can

evaluate the overall

performance of each advisor

and the university as a

whole.

Reporting

Advisement Log

60

61

• University Advisement Center student visits

in the last 12 months: 51,000

• Pre-Term Registration Corrections: 2,000+

• Required Advising for Major Changes: 7,000+

RESULTS: KEEPING STUDENTS ON PATH

62

STUDENT SUCCESS

Why Don’t We Do It?

% First-Time, Full-Time Students Enrolled in

15+ Credit Hours (1st semester)

27% 27%

40%

66%

0%

10%

20%

30%

40%

50%

60%

70%

2011 2012 2013 2014

$1.6 M

$2.7 M

$3.2 M$3.4 M $3.4 M

2015 2016 2017 2018 2019

Revenue Gains vs. Baseline

Estimated Impact for

Purdue University - Calumet

Projected Enrollment Revenue Opportunity

Retention Improvement

0-29 credits 4.7% total over 1 year

30-59 credits 0% total over 1 year

60-89 credits 0% total over 1 year

90-119 credits 0% total over 1 year

120+ credits 0% total over 1 year

Net Revenue

Per Student: $10,565

(net tuition and fees plus state

appropriations)

Model Inputs:

Total

Enrollment: 8,639

66

Working with states to significantly increase the number of

Americans with quality career certificates or college

degrees and to close attainment gaps for traditionally

underrepresented populations.

www.completecollege.org

/ CompleteCollege

/ CompleteCollege