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Problems  that  Business  Architects  Solve  

Joanne  Dong,  JDStream  Management  Consul2ng  Sandeep  Johal,  Leonardo  Consul2ng  

 Building  Business  Capability,  Nov.  2-­‐6,  2015,  Las  Vegas  

 

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What  will  you  learn?  

Ø  The  Value  Proposi2on  of  Business  Architects  

Ø  Problems  Business  Architects  Solve  

Ø  How  Business  Architects  Solve  Problems  

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How  wolves  change  rivers?  In  the  America’s  Yellowstone  NaDonal  Park  

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http://www.filmsforaction.org/watch/how-wolves-change-rivers/

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What  problem  is  the  Yellowstone  Problem?  

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Endangered      

   Wolf  Species?  Elk/Deer  Over    PopulaDon?  

Ecosystem?   Biodiversity?  

Riverbank    Erosion?  

VegetaDon    DegeneraDon?  

All  of  Them?  

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Types  of  problems  by  nature  

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Inherent  Problems  

Emergent  Problems  

Tumor

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Types  of  problems  by  consequence  &  impact  

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One-­‐off  Problems  

First-­‐Order  Problems  

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Problem  solving  vs.  Problem  dissolving    

Solve  (Fix)  Inherent,  First-­‐order,  One-­‐off    

Problems  

Dissolve  (Eliminate)  Emergent,  Higher-­‐order,  Systemic    

Problems  

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We  fail  more  oNen    not  because  we  fail  to  solve    the  problems  we  face  but    because  we  fail  to  face    the  right  problems!  

Russell  L.  Ackoff  (1919  –  2009)  

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Why  we  fail  to  improve?  

American organizational export, and Professor Emeritus of Management Science at the Wharton School, University of Pennsylvania

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Why  we  fail  to  face  the  right  problems?  Industrial  revoluDon  and  specializaDon  of  work  

We  focus  on  inherent,  first-­‐order,  one-­‐off  problems!  

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Value  proposiDon  of  business  architects  

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Discover   Define   Dissolve  

Emergent,  Higher-­‐order,  Systemic  Problems  (“mess”)  

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Discover  problems  (“mess”)  Focus  on  the  “whole”  -­‐  the  interacDons  of  the  parts  

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The  whole  is  greater  than  the  sum  of  its  parts!  

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Discover  problems  (“mess”)  Pay  a[enDon  to  “boiling  frogs”  

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Complacency,  Denial,  Ignorance,  InacDon!  

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Define  problems  (“mess”)  Formulate  the  “mess”  –  Free  of  soluDons!  

Process Redesign Cloud X

Strategy X

Performance X

Six Sigma X

Re-org X

Resource X

Data X

When  all  you  have  is  a  hammer,  everything  looks  like  a  nail!    

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Define  problems  (“mess”)  Formulate  the  “mess”  -­‐  Tell  the  success  story  

Shaping  of  the  quesDon  is  part  of  the  answer!    

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Dissolve  problems  (“mess”)  Redesign  through  idealizaDon  

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Eliminate  today’s  problems  &  prevent  tomorrow’s  crisis  

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Dissolve  problems  (“mess”)  Simplify  complexity  

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Based on “Complexity Theory” by Nicolas Perony, TED x Zurich 2013 http://www.ted.com/talks/nicolas_perony_puppies_now_that_i_ve_got_your_attention_complexity_theory

Complex   Complicated  

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Dissolve  problems  (“mess”)  Simplicity  à  complexity  à  resilience  

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Simple  Rules  à  Complex  Behaviour  à  Resilience  

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Recap:  what/how  business  architects  solve  problems?  

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Discover   Define   Dissolve  

Emergent,  Higher-­‐order,  Systemic  Problems  (“mess”)  

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Summary  

Ø  What  is  the  Value  Proposi2on  of  Business  Architects?  

Ø  What  Kind  of  Problems  Business  Architects  Solve?  

Ø  How  Business  Architects  Solve  Problems?  

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Thank  you!  

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Contact  Details  

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Joanne  Dong  Managing  Consultant  Business  Architecture  &  Process  Transforma2on  JDStream  Management  Consul2ng  Toronto,  ON,  Canada  joanne.dong@jdstream.ca  www.jdstream.ca  

Sandeep  Johal  Consul2ng  Principle  Leonardo  Consul2ng  200  Business  District,  Suite  207    Armonk,  NY,  U.S.A  s.johal@leonardo-­‐consul2ng.com  www.leonardo-­‐consul2ng.com  

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