Deliver more value faster with a single, powerful solution:
Gain value quickly with purpose-built industry and operational
capabilities in a single solution. Scale your organization quickly
with a single global solution. Gain immediate insight and unlock
greater productivity with a Role Tailored user experience. Increase
opportunities and reduce risk with an agile solution: Plan,
visualize, and change your business by using unified natural
models. Support your business today and tomorrow with flexible
deployment alternatives (centralized, decentralized or two-tier).
Differentiate your business easily with model-driven layered
architecture. Drive user involvement and innovation with an
easy-to-use solution: Drive user adoption with a solution that is
familiar and simple to use. Connect employees, customers,
suppliers, and partners easily through integrated collaboration
capabilities Streamline IT processes by simplifying management of
your ERP solution at every stage of the life cycle Powerful Agile
Simple
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Retail Back Office Front Office Loyalty Management & Social
Commerce Order Management Replenishment Logistics Financial
Management Multi-Channel Mgmt. Store Operations & Merchandising
Customer Care Microsoft Operations Solution for Retail Supply Chain
Integration Financials Stores Core Foundation Point of Sale Store
Management Merchandising Financial Management Multi-Channel
Retailing Commerce Call Center Demand Management Replenishment
Demand Planning Replenishment Catalog Kiosk Web 360 Degree View
& Optimization Clienteling Marketing (Multi-Channel) Customer
Care Loyalty Management MarketingCustomer Care Deeper Engagement
Mobile Empowered Retailers Additional Channels Social Media Mobile
Marketing Personalized Content Across Channels Social Media
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End-to-End Services Offerings Solution Envisioning Decision
Accelerator Offering Solution Optimization - Optimization Offering
Solution Delivery - Implementation Offering - Upgrade Offering
Solution Support Microsoft Premier Offerings Mitigate Risks Role
Guidance Business Process Maps Project Plan & WBS Scalable
Workflows Environment Specification ROI Business Case Improve
Consistency & Predictability Increase Agility Microsoft
Dynamics SURE STEP
DiagnosticDeploymentOperationAnalysisDesignDevelopment
Slide 10
Contains guidance, tools, templates, and recommended practices
for Microsoft Dynamics implementations Provides supplemental
functional guidance Project management library Organizational
change management library Includes lifecycle phase-specific
Offerings Decision Accelerators Implementation and upgrade
Optimization Identifies the roles involved in each activity
Consultant roles Customer roles
Slide 11
Upgrade Assessment
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Waterfall Methodology Enterprise For complex single-site
deployments For global or multi-site organizations where unique
country/site-specific needs must be factored on top of a core
Solution Waterfall Methodology Agile Methodology Waterfall
Methodology Standard Lean approach For implementation at a single
site Medium-to-large number of users Rapid Accelerated approach For
implementation with minimal or no customizations Agile For a single
site Involves specific features and moderate-to-complex
customizations Small to medium number of users Upgrade Technical
approach for moving from existing to a subsequent release of
Microsoft Dynamics For projects ranging from simple to very
complex
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Technology Organization Solution Environment Specification Data
Migration Requirements Fit Gap Analysis Process and Functional
Requirements Training Plan Baseline Project Plan Integration and
Interface Design Solution Design Technical Design Functional Design
Deployment Plan Production Specification Solution Testing UAT
Scripts Transition to Support Production Environment UAT User
Training GO LIVE DiagnosticDeployment Operation Analysis
DesignDevelopment
Slide 14
Common Requirements Across Sites Unique Requirements at Each
Site CORE BUILD Site 1 BuildSite 1 Rollout Site 2 BuildSite 2
Rollout Multiple Site BuildsMultiple Site Rollouts Site 1 Build and
Rollout Site 2 Build and Rollout Multiple Site Builds and
Rollouts
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Highly trained professionals Largest specialty bedding retailer
Founded in 1986 in Houston, TX Largest geographic footprint Best
guarantees for high customer satisfaction Jobs in 100s communities
Best selection among multiple brands
Slide 18
Existing IT solutions could not support Mattress Firm organic
and external growth plans. Current system design and architecture
was not capable of embracing innovation and evolution of the
business. Replacing GERS ERP an Escalate Retail (now Red Prairie)
for Point Of Sale (POS), warehouse management, delivery scheduling,
purchase order management, replenishment, merchandising and
inventory management with a robust and flexible system. Due to
poorly designed system and data architecture, the legacy ERP
solution was not capable of supporting that growth nor did it offer
much adaptability and flexibility. Mattress and Furniture retail
industry is extremely fragmented with significant market share
belonging to small non tech savvy mom & pop stores/chains.
Hence best of breed applications although feature rich- do not
provide flexibility and scalability that Mattress Firm needed.
Looking for a system that will be able to bring the necessary
innovation, scalability and flexibility. Mattress business is
driven by the unique sales and customer facing systemic
requirements associated with the big ticket industry. Mattress Firm
needed to differentiate with a system that would bring customer
experience to another level by leveraging innovation. Mattress Firm
was looking at an adaptable system that be able to increase
customer satisfaction. Support Business Growth Scalability and
Flexibility Best in Class Customer Experience
Slide 19
Existing IT solutions could not support Mattress Firm organic
and external growth plans. Current system design and architecture
was not capable of embracing innovation and evolution of the
business. Replacing GERS ERP an Escalate Retail (now Red Prairie)
for Point Of Sale (POS), warehouse management, delivery scheduling,
purchase order management, replenishment, merchandising and
inventory management with a robust and flexible system. Due to
poorly designed system and data architecture, the legacy ERP
solution was not capable of supporting that growth nor did it offer
much adaptability and flexibility. Mattress and Furniture retail
industry is extremely fragmented with significant market share
belonging to small non tech savvy mom & pop stores/chains.
Hence best of breed applications although feature rich- do not
provide flexibility and scalability that Mattress Firm needed.
Looking for a system that will be able to bring the necessary
innovation, scalability and flexibility. Mattress business is
driven by the unique sales and customer facing systemic
requirements associated with the big ticket industry. Mattress Firm
needed to differentiate with a system that would bring customer
experience to another level by leveraging innovation. Mattress Firm
was looking at an adaptable system that be able to increase
customer satisfaction. Support Business Growth Scalability and
Flexibility Best in Class Customer Experience Microsoft Dynamics AX
for Retail was ultimately selected by Mattress Firm as: The best
fit solution from a functional, technical, and flexibility
standpoint Offering a strong foundational platform that would allow
the business to grow and evolve over time The high degree of
integration between Microsoft Dynamics AX and other Microsoft
technologies supported Mattress Firms goal of IT standardization
and simplicity
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Support of business objectives: Microsoft Dynamics AX met all
requirements to support Mattress Firm providing the necessary
capabilities to efficiently run their business and scale as the
company is growing. Strategic solution: Mattress Firm unveiled some
opportunity to take advantage of strategic capabilities such as
market level assortment planning and pricing Simplification:
integration with CCH, an ISV for sales and use tax calculation, the
manual maintenance of tax tables in the legacy system has been
eliminated along with the associated human error that is inherent
in any manual process. Efficiency: Dynamics AX enabled Mattress
Firm to switch from a rigid and outdated reservation order system
to a very dynamic Available to Promise feature which is a more
accurate, more flexible and more productive supply chain
enhancement than other competing ERP systems. Better customer
experience: Simpler sales system that allows sales people to focus
more on assisting customers. Same day delivery: Mattress Firms key
differentiator: same day delivery available directly from the POS:
through customizations on top of the base solution, Mattress Firm
now has a delivery scheduling module in place that provides
real-time graphical visibility to delivery slot availability on the
sales floor via the POS. Support Business Growth Scalability and
Flexibility Best in Class Customer Experience