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PROCESS MINING
Improve efficiency and effectiveness of your business processes
Audit / Tax / Corporate Finance / Risk/ Accounting / IT Audit Smart decisions. Lasting value
Business processes are often difficult to manage and comprehend. At the same time, your organization might be expo-sed to operational inefficiencies, customer complaints, increasing compliance requirements etc.
However, understanding your business processes is a first step prior to deciding on any improvement initiative. An increasing number of business processes are being digitized by organisations. Due to this digitization an increased amount of data is captured by the supporting IT systems, which can be turned into opportunities for your organisation.
By applying process mining, available data is turned into valuable insights about your business processes. Consequent-ly, processes become comprehendible, manageable and able to be improved continuously.
Did you ever ask yourself:
What is really happening in your business processes?
Whether the reality is in line with how the process was designed?
Which are the bottlenecks and inefficiencies during the process lifecycle?
How to optimize your business processes?
If you did, you should definitely consider our process mining services. At Crowe – CPT we will help you to fully under-
stand your process and to identify and resolve fact-based improvements points.
WHAT IS PROCESS MINING?
PROCESS MINING
IMPROVE EFFICIENCY AND EFFECTIVENESS OF YOUR BUSINESS PROCESSES
Process mining is a data-mining technique to analyze and visualize the reality of your business processes and compa-re it with plans and theory (“how the process should run”). During process mining, algorithms are applied to event logs (i.e. business events recorded in your IT systems). These event logs contain data that can be turned into valuable and fact-based insights about your processes.
Process mining can be applied to every digitized business process (purchasing, sales, incident management etc.).
WHY PROCESS MINING?
Process mining provides several benefits to organisations:
Data driven decision-making 9 Quickly get full transparency in the actual performance of your processes for better decision-making
Cost savings: 9 Identify process inefficiencies (e.g. rework performed by employees) 9 Identify (sub) processes enabling process automation (Robotic Process Automation)
Compliance 9 Identify (sub) processes that are not compliant with your internal procedures and guidelines 9 Enhance quality and efficiency of Audit by faster detection of internal control weaknesses (e.g. segregation of duties)
and enabling population instead of sample based testing.
Increased customer satisfaction 9 Identify bottlenecks in your processes in order to, for example, reduce lead time
Better performance management 9 Define KPI’s (e.g. Time to Resolve, Process Lead Time and automate performance data collection and measure-
ment)
HOW IT WORKS?
Crowe – CPT applies a Six Steps Methodology during the complete process mining project.
Based on your request, problem and context, we first identify and extract relevant process data. This data needs to be cleaned and formatted before being uploaded in the ‘process mining’ tool. Analysis of your data is done automatically by the tool and allows us to quickly get a view on your real process and the most important process deviations and bottle-necks.
The figure below provides a high-level overview of our Six Steps Methodology.
If you would like to know, how we can help you with process mining? Please contact us without further obligation.
Since 1936 Callens, Pirenne, Theunissen & C° has been a major player in Belgi-um’s top 10 audit and accountancy firms with a strong sector-oriented approach.
Known for the personal approach and integrity and independence the company is hig-hly valued by its customers. In 2008 Callens, Pirenne, Theunissen & C affiliated with Cro-we Global and now ranks among the 10 most renowned accountancy firm networks worldwide
Contact Information
Jan Van Rijswijcklaan 102018 AntwerpenBelgium
ABOUT CALLENS, PIRENNE & CO.
Audit / Tax / Corporate Finance / Risk/ Accounting / IT Audit Smart decisions. Lasting value
For more information, please contact :
Philip Callens - Partner [email protected]
Gorik Van den Bergh - IT Audit Director [email protected]
