PROCESS VISION SCOPE Program Symphony. 2 Global Common Core – Process Vision Definition Applications Management Data Management GL Account Financial Accounting

PROCESS VISION SCOPEProgram Symphony

2

Global Common Core – Process Vision Definition

Applications Management

DataManagement

GL Account

Financial Accounting &

Analysis

Statutory Accounting

Cost Accounting

(N) Manage IT

(E) Finance

Fixed Assets

Payroll Integration

Expense Management

Cash Management

Order ManagementSupply Planning

Manage Suppliers

Accounts Payable

(I)Procure to Pay

Purchase Requisition

Purchasing & Contracts

Goods Receipt & Inspection

Production Order Management

Quality Management

Inventory Management

Hours Accounting

Technical Support

Account ReceivableInvoicing

IT Strategy & Architecture

Customer Complaints

Standing Orders

Customer Management

Demand Planning

(F) Planning

Warehouse Management

BOM/Routingsmgt

Pick, Pack & Ship

Supply Planning(MRP)

(A) Master Data Management

Warehouse Mobility

Subcontracting

(M) BI – Reporting & Analytics

Management Reporting

Cubes/ Analytics

(J) Field Service

Call Management

Service Financials Analytics

Internal Control & SOX

Environment, Health & Safety

(L) Manage Regulatory & Compliance

Legal & Tax compliance

Infrastructure Business Systems

Product Certification

System Validation

Field Service

Depot Repair

Operational Reporting

DepartmentalDashboards

Key Performance Indicators

Tax

Contract & Warranty

Management

Self Serve Reporting

(B) Sales & Marketing

Shop.Immucor

Customer Portal Management

(D) Order to Cash

(G) Mfg. Operations

(H) Warehousing Mgt.

Lot Control & Serialization

(K) Quality

Item Master

Chart of Accounts / Dimensions

Customer / Supplier Master

Item Master

Sales Contracts Management

(C) Contracting

Product Configuration Management

PCI Compliance

Employee Master

InterfacesManagement

Price & Margin mgt

Engineering Data mgt (EDM)

Kanban

3

Master Data Management -Process Vision Scope

L2

A. Master Data Management (Craig Burley)L0

L1

Master Data Management

A-010Craig Burley

Item ManagementA-020-010


A-030Craig Burley

Customer / Supplier MasterA-040

Carol Herman

Chart of AccountsA-030-010

Supplier Master DataA-040-030

Tobin Chapman’s team

Customer Master DataA-040-020

Amy Barnhart

Item Default Data Management

A-020-020

Common DataA-010-010

DimensionsA-030-020

Item MasterA-020

Carol Herman

Out of scope

Global Common Core scope

BU scenario’s

Local specific process

Alternative Item Code Systems

A-020-030

Logistic Master DataA-010-020

Financial Master DataA-010-030

Integration Mapping Schemes

A-030-030

Business Partner MasterA-040-010

Employee Management

A-050Anthony Howard

Employee Master DataA-050-010

4

Sales & Marketing -Process Vision Scope

B. Sales & Marketing (Christie Otis)

Customer Portal Management

B-010

Administrative ProcessesB-010-020

Manage Customer Center Master DataB-010-010

L2

L0

L1

Out of scope


BU scenario’s


Customer Document Management

B-010-050

Shop Immucor ManagementB-010-030

Customer Inquiry & ReportsB-010-040

• Christie Otis• Amanda Gallagher

Alice Alexandre• Frank Pieksma• Lisa Waltham• Ron Imhof• Gary Lawson• Sue Thomas• Danny Covington or Alyssa

Daniels (TBD)• ** if functionality allows, maybe

add customer pricing

management - Scott Hizer. service agreement

management - Andy Patterson

Service and Pricing Agreement Notifications

B-010-060

5

Contracting -Process Vision Scope

C. Contracting (Scott Hizer)Product

Configuration Management

C-010(see txt box)

Configuration ManagementC-010-010

Sales Contracts Management

C-020(see txt box)

L2

L0

L1

Out of scope


BU scenario’s


Sales Contract Master DataC-020-010

Sales Contract ManagementC-020-020

Quotes ManagementC-010-020

Profitability & Value AnalysisC-010-030 • Scott Hizer

• Christie Otis• Ron Imhof• Lee Fontaine• NAM Head of Sales (TBD)• Amanda Gallagher• Andrew Corkum• Frank Pieksma• Silvia Ferrari• Blair Johnston• Glenn Mason

• Scott Hizer• Jason Crocker• Vanessa Tirado• Susan MacKenzie• Kelly Larkin• Ron Imhof• Kathy Haber• Lee Fontaine• Tina Bethhauser

Admin Fees and RebatesC-020-030

Third Party LeasingC-020-040

Instalment BillingC-020-050

Price & Margin ControlC-030

Scott Hizer

Price & Margin Master Data

C-030-010

Pricing Mass Update Process

C-030-020

Customer Group PricingCustomer pricing Mgt

C-030-030

Manage Price ExceptionC-030-040

6

Order to Cash -Process Vision Scope

Mass Orders creation from customer list

- Survey Orders- Template Orders

D-010-100

Recall Management incl Replacement Orders

Recall CommunicationD-010-120

Regular Customer Orders Process

D-010-010

Website Orders ProcessD-010-020

EDI /Gfax Orders ProcessD-010-030

Customer Return Orders Process

D-010-070

D. Order to Cash (Ron Imhof)

Order ManagementD-010

(see txt box)

Standing Orders

D-020John Poynter

Intercompany Orders Process

D-010-040

Customer Management

D-040John Poynter

Standing Order ProcessD-020-010

Standing Orders EDID-020-020

Delivery Schedule SetupD-020-040

Customer ManagementD-040-010

Hard/Soft AllocationsD-010-050

Manage & Track OrdersD-010-060

L2

L0

L1

Out of scope


BU scenario’s


Customer Complaints

D-070John Poynter

Customer Service Complaints Management

(Comments Forms)D-070-010

Manage BackordersD-010-080

Credit Card ManagementD-010-130

Sales Order / Standing Order Ack. and Proforma

Invoice D-010-090

Consignment OrderD-010-110

(non technical) Register Calls

D-070-020Order Management• Norcross - John Poynter• Waukesha, Stamford, Warren -

Vanessa Tirado• Canada - Susan McKenzie• Europe/EMEA - Dorothea Grootz

Instrument OrdersD-010-150

International Customer/Distributor

OrdersD-010-160

7

Finance Level 1 & 2 Processes (made it to 1 page)

E. Manage Finance (LA Correll)

Cost Accounting

E-040

L2

L0

L1

Out of scope


BU scenario’s


GL Accounting

E-010


AnalysisE-020


E-030

Tax MgtE-050

Cash MgtE-060

Fixed AssetsE-070

Payroll Integration

E-080

Expense Mgt

E-090

Maintain JV Batch

E-010-020

Maintain Tax Rates

E-050-010

Maintain Cash

TransactionsE-060-010

Perform Period Closing

E-020-010

Intercompany Account and

Reconciliation related to Inventory

MovementE-020-040

Maintain Currency

Revaluation E-030-010

Statutory ReportingE-030-020

Process Receipts

E-060-020

Capital Expenditure

Project Tracking

E-070-050

Maintain Standard Costs

E-040-010

Maintain Opr & Sub-Ctrct Rates

E-040-020

Maintain Cost Components &

SurchargesE-040-030

Simulate Purchase

PricesE-040-040

Manage Tax ExemptionsE-050-020

Check Processing(positive

pay)E-060-030

Lock Box ProcessingE-060-040

Multiple Depreciation SimulationE-070-030

Assets at customer sites

E-070-040

Maintain Local GAAP Postings

E-030-030

Fixed Assets Master DataE-070-010

Depreciation ProcessingE-070-020

Integrations/ GL Postings

ManagementE-010-010

Perform Yearly Closing

E-020-020

Fin. StatementsE-020-060

Finance Batch ProcessingE-010-030

Finalize Finance Batch

E-010-040

Recurring / Reversal JV ProcessingE-010-050

Electronic ProcessingE-060-050

Payroll IntegrationE-080-010

Expense Management

E-090-010

Expense IntegrationE-090-020

Commissions on ordersE-080-020

Misc. Invoices &

CreditsE-060-070

Bank Recon’’ationE-060-060

Asset Disposals and Transfers

E-070-060

Manage Sales/Use/Pro

perty Tax E-050-030

Manage VAT Tax

E-050-040

Manage Reconciliations

E-020-070

Intercompany Account and

Reconciliation for ExpensesE-020-050


E-110

Acct Receivable Invoicing

E-130

Accounts Payable

E-120

Chart of Accounts

E-110-010

DimensionsE-110-020


E-110-030

Accounts Payable

Purchase Order ProcessingE-120-010

Credits ProcessingE-120-040

Sales InvoicesE-130-040

Service InvoicesE-130-050

Instalment Billing

E-130-060

Credit Card Payments

ManagementE-130-020

Sales Credits Invoices Mgt

E-130-010

Collections Call Centre

ManagementE-130-030

Third Party Leasing Invoices

E-130-070

8

Finance Process Vision Scope (1 of 2)

E. Manage Finance (LA Correll)

Cost AccountingE-040

Matt Martin John Gilroy,

Olivia Silva, Ben Rivard

L2

L0

L1

Out of scope


BU scenario’s


GL AccountingE-010

LA CorrellTina Bethhauser,

Kathy Haber, Janice Hopkins, Steve

Webb


AnalysisE-020

LA CorrellTina Bethhauser,

Kathy Haber, Janice Hopkins,

Zhijan Song


E-030Kathy HaberSteve Webb,

Ben Rivard

Tax MgtE-050

Larry Michaels Antoaneta

Archer, Euro ?Dawn Mumford, Sara Paglialonga,

Zhijan Song

Cash Management

E-060Janice Hopkins Nikki Anglin,

Dawn Mumford, Sara Paglialonga,

Zhijan Song

Fixed AssetsE-070

Tanisha JohnsonTina Bethhauser,

Kathy Haber, Euro ? Dawn

Mumford, Sara Paglialonga, Zhijan

Song

Payroll Integration

E-080Tiffany PadillaGail McNeill, Kathy Haber, Ben Rivard,

Euro ?

Expense Management

E-090Rick GillandLA Correll,

Kim McDaniel,

Matt Martin, Zhijan Song

Maintain JV BatchE-010-020

Maintain Tax RatesE-050-010

Maintain Cash TransactionsE-060-010

Perform Period Closing

E-020-010

Intercompany Account and Reconciliation related to Inventory Movement

E-020-040

Maintain Currency Revaluation E-030-010

Statutory ReportingE-030-020

Process ReceiptsE-060-020

Capital Expenditure Project Tracking

E-070-050

Maintain Standard Costs

E-040-010

Maintain Opr & Sub-Ctrct RatesE-040-020

Maintain Cost Components &

SurchargesE-040-030

Simulate Purchase Prices

E-040-040

Manage Tax ExemptionsE-050-020

Check Processing(positive pay)

E-060-030

Lock Box ProcessingE-060-040

Multiple Depreciation SimulationE-070-030

Assets at customer sites

E-070-040

Maintain Local GAAP Postings

E-030-030

Fixed Assets Master Data

E-070-010

Depreciation ProcessingE-070-020

Integrations/ GL Postings

ManagementE-010-010

Perform Yearly Closing

E-020-020

Fin. StatementsE-020-060

Finance Batch ProcessingE-010-030

Finalize Finance Batch

E-010-040

Recurring / Reversal JV Processing

E-010-050

Electronic ProcessingE-060-050

Payroll IntegrationE-080-010

Expense Management

E-090-010

Expense IntegrationE-090-020

Commissions on orders

E-080-020

Misc. Invoices & Credits

E-060-070

Bank ReconciliationE-060-060

Asset Disposals and Transfers E-070-060

Manage Sales/Use/Property

Tax E-050-030

Manage VAT Tax

E-050-040

Manage Reconciliations

E-020-070

Intercompany Account and Reconciliation for

ExpensesE-020-050

9

Finance Process Vision Scope (2 of 2)

E. Manage Finance (LA Correll)L0


E-110LA Correll

Chart of AccountsE-110-010

DimensionsE-110-020


E-110-030

L1

Acct Receivable Invoicing

E-130Janice Hopkins

Sales InvoicesE-130-040

Service InvoicesE-130-050

Instalment BillingE-130-060

Credit Card Payments Management

E-130-020

Sales Credits Invoices Mgt

E-130-010

Collections Call Centre Management

E-130-030

Third Party Leasing Invoices

E-130-070

Accounts PayableE-120

R Gilland

Accounts Payable Purchase Order

ProcessingE-120-010

Credits ProcessingE-120-040

10

PlanningProcess Vision Scope

Master Production Scheduling & Forecast

F-010-010

Demand Planning

F-010

Supply Planning

F-020

Production PlanningF-020-010

L2

L0

L1

F. Planning (James Archambault)

Out of scope


BU scenario’s


Maintain Planned orderF-020-020

Horton, Harley ; Corbier, Sandrine ; Florenz, Brian ; Romano, Pasquale ; Rivas, Juan ; Fichter, Bruce ; Keys, Douglas ; Kwait, Neal ; Imhof, Ron ; Grover, Marshall ; MacKenzie, Susan ; Sanders, Derek ; Robertson, Kelly ; Brown, Tom ; Fiore, Nick ; DeJesus, Joel ;Capacity Requirements

F-020-040

11

Manufacturing OperationsProcess Vision Scope

Maintain ProductionG-010-010

Maintain E-ItemsG-060-030

Report and Analyze Production Variances

G-020-050

Report and Analyze Production Costing

G-020-060

Production Order Management

G-010Marshall GroverDoralee AmosLynn Worthen

Hours AccountingG-020

Dawn Mumford

BOM / Routing Management

G-030Dawn Mumford, Marshall Grover

L2

L0

L1

G. Manufacturing Operations (John MacEachern)* (see next slide )

Production SubcontractingG-010-020

Out of scope


BU scenario’s


Lot ControlAnd Serialization

G-040Lynn WorthenCheryl White

MaintainBill of Material

G-030-010

Work CenterManagement

G-030-060

Task & Operations Management

G-030-040

Machine ManagementG-030-070

Bill of Material Change Management

G-030-020

Obsolete Part/Alternative Items Management

G-030-030

Item Routing ManagementG-030-080

Report Production HoursG-020-030

Maintain Lots & Lot AttributesG-040-010

Lot & Serial TrackingG-040-030

Kanban

G-050

Replenishment OrdersG-050-010

Lot Blocking/UnblockingG-040-040

Lot Expiry Date UpdateG-040-050

Close Production OperationsG-010-050

EDM (Engineering Data Management)

G-060Dawn Mumford

Item Revision ControlG-060-010

Engineering Unit EffectivityG-060-020

Materials/Lot Issue & Tracking

G-010-030

Lot & Serial Number CreationG-040-020

Lot DispositionG-040-060

Operations Rate Update Management

G-030-050

Operations Cost Management

G-030-090

Maintain Labor RatesG-020-020

BackflushingG-020-040

Maintain Rework Production Order

G-010-040

Maintain Employee Master Data

G-020-010

Maintain SerializationsG-040-070

Main Engineering BOMsG-060-040

12

Norcross:

•G-010 – Marilyn York and Jean Ann Bongiovanni•G-020 – David Jones•G-030 - BOM /Routers – Mort Alzona and Bruce Fichter•G-040 - Lot Control and serialization – Ramon Allende/Bruce Fichter•G-050 - Kanban – We don’t have a formal Kanban process here•G-060- EDM – Connie Wilson

STAMFORD Brian Florenz and Tom Desrosier. Brian is our production planner master scheduler and would be involved in all boms and work orders for manufacturing. Tom is both our buyer but also the erp administrator and John gillroy/Tina B. - accountant and he is really good too.

BIOARRAY

In Warren, we will have another person, Nick Fiore starting this Friday to help with this project. Peter would like everything to funnel through myself and Nick, Nick to eventually be the lead for this project at the Warren site. Initially, the plan is for me to handle G-020, G-030, G-060 and for Nick to handle G-010, G-040 and G-050, but we will probably overlap as well. Bob Franzblau

Waukesha (no system curremtky in place)

Derek SaundersGena DierauerTina Bethauser

13

Warehousing ManagementProcess Vision Scope (revised as of 10/3/2014)

Manage Master DataH-020-010

Inventory and Warehouse Management

H-020

L2

L0

L1

H. Warehousing Management

Manage Receiving and Inventory Storage

H-020-020

Manage Logistic MovementsH-020-030

Manage 3PL and VMIH-020-040

Cycle Counting (include Physical Inventory)

H-020-050

Out of scope


BU scenario’s


ReplenishmentH-020-100

Warehouse Mobility

Inventory ReportsH-020-090

Pick, Pack & Ship ProcessH-020-110

Inventory ValuationH-020-070

Physical InventoryH-020-120

14

Warehousing ManagementProcess Vision Scope (old)

Warehouse Master DateH-010-010

Manage Inventory StorageH-020-010

Warehouse Management

H-010William Cantrell

Kenneth CrowsonRobert Barkley

Inventory ManagementH-020

William CantrellKenneth Crowson

Robert Barkley

L2

L0

L1

H. Warehousing Management (William Cantrell)

Warehouse MobilityH-010-030

Manage Inventory MovementsH-020-020

Material Disposal / WasteH-020-030

Manage 3PL and VMIH-020-040

Cycle CountingH-020-050

Out of scope


BU scenario’s


ReplenishmentH-020-100

Print packing slip from RPL transactionH-020-110

Inventory ReportsH-020-090

Location ControlH-010-020

Inventory AdjustmentsH-020-080

Physical InventoryH-020-120

Inventory Valuation (multiple methods)

H-020-070

Finished Goods Inspection and ReleaseH-020-060

Pick, Pack & ShipD-050

Moved from O2CWilliam Cantrell

Pick ordersD-050-030

Plan/manage shipping/delivery

D-050-020

Maintain Shipments D-050-010

Manifest /Freight Management

D-050-050

Back Orders/ On Hold Management

D-050-040

Warehouse Mobility

D-xxxWilliam Cantrell

15

Procure to Pay-Process Vision Scope

I. Procure to Pay (Darcy Ursulescu)

Supply Planning(MRP)I-010

T Liedtke; K Duden; J Archambault

Purchase Requisitions

I-030T ChapmanF Billingham

MaintainPurchase Requisitions

I-030-010

Manage & Maintain RFQI-030-020

Analyse RFQ ResultsI-030-030

Purchasing & Contracts

I-020T ChapmanC Herman

Purchase Intercompany MaterialsI-010-010

Goods Receipt & Inspection

I-040K CrowsonS Macklin

SubcontractingI-050

T Chapman

Purchase Order Management

I-020-010

Supplier Demand VisibilityI-010-020

Price ManagementI-020-030

Return Purchase OrdersI-020-020

Receive MaterialsI-040-010

Determine Discrepant Material Disposition

I-040-030

Perform Quality InspectionsI-040-020

Monitor Vendor Performance

I-070-040

General Spend AnalysisI-070-030L2

L0

L1

Out of scope


BU scenario’s


Manage SuppliersI-070

T ChapmanN Kwait

T Liedtke

Maintain Subcontracting Purchase Orders

I-050-010

Maintain Supplier Sourcing Data

I-070-010

Perform Supplier Rating & Certification

I-070-020

Maintain ur Req Approval (incl Mobility)

I-030-040

Blanket PO ManagementI-020-040

Maintain Back OrdersI-020-050

Service ProcurementI-020-060

Purchase ContractsI-020-070

Self-Service ExpensesI-020-080

Supplier Change Notifications

I-070-050

16

Field Service – (new as of 6/16/2014)

Process Vision Scope

J. Field Service (Andy Patterson)

Call ManagementJ-010

JIM Hoskinson

Depot RepairJ-030

Darren Lewis

Depot Order EntryJ-030-010

Depot Order ReleaseJ-030-020

Field ServiceJ-020

Darren Lewis

Call EntryJ-010-010

Contract & Warranty

ManagementJ-040

Andy Patterson

Service Financials Analytics

J-050Andy Patterson

Field Service PlanningJ-020-010

Contract RenewalJ-040-030

Contract ManagementJ-040-020

Service BillingJ-050-010

Service Revenue ProcessingJ-050-020

L2

L0

L1

Out of scope


BU scenario’s


Call AssignmentJ-010-020

Service Order UpdateJ-020-040

Service Order CompletionJ-020-050

Depot Order CompletionJ-030-040

Depot Order UpdateJ-030-030

Depot LogisticsJ-030-050

Service Order EntryJ-020-020

Call TransferJ-010-030

Warranty ManagementJ-040-010

Depot Hours AccountingJ-030-060

Service Order Assignment/Dispatch

J-020-030

Call TroubleshootingJ-010-040

Call ResolutionJ-010-050

Field Service LogisticsJ-020-060

Configuration mgtJ-020-070

Service Order Hours accountingJ-020-080

Test Equipment MgtJ-020-090

Service AnalyticsJ-050-030

17

Field Service – (old)Process Vision Scope

J. Field Service (Andy Patterson)

Call ManagementJ-010

JIM Hoskinson

Field ServiceManagement

J-030Andy Patterson

Installation ManagementJ-030-010

Serial Part ReplacementJ-030-020

Reverse LogisticsJ-020

Darren Lewis

Register CallsJ-010-010

Warranty/Claims Management

J-040Andy Patterson

Service Contract Management

J-050Andy Patterson

Service ReturnsJ-020-010

Service Order Management

J-060Darren Lewis

Warranty ReportingJ-040-030

Process WarrantyJ-040-020

Register Service ContractsJ-050-010

Service Contract Management

J-050-020

Service Order PlanningJ-060-010

Manage Service OrdersJ-060-020

L2

L0

L1

Out of scope


BU scenario’s


Technical Complaint Management

J-010-020

Determine Discrepant Material Disposition

J-020-040

Manage Returns & ExchangesJ-020-050

Schedule and Process Periodic Maintenance

J-030-040

As Build/As Is Configuration Management

J-030-030

WarrantyContract evaluation and

renewalJ-040-040

Field Tech inventory Management

J-030-050

Customer Replicable Parts Management

J-020-020

Complaint Troubleshooting &

AnalysisJ-010-030

Warranty ManagementJ-040-010

FSE Planning & SchedulingJ-030-060

Field Service Time Tracking & Billing

J-030-070

Serial Part ReplacementJ-020-030

Manage Returns & ExchangesJ-030-080

Service InvoicingJ-070

Darren Lewis

Maintain Service InvoiceJ-070-010

Service Invoice ProcessingJ-070-020

18

Quality ManagementProcess Vision Scope

Quality Management

K-010Gary Lawson

Maintain & Process Quality Inspections

K-010-020Gary Lawson

L2

L0

L1

K. Quality Management (Gary Lawson)

Out of scope


BU scenario’s


Define Quality Measurements

K-010-050Serena Macklin

NCMR & Materials DispositionK-010-030

Serena Macklin

Maintain Quality Master Data

K-010-010Gary Lawson

CAPA Process IntegrationK-010-040

Gary Lawson

19

Manage Regulatory & ComplianceProcess Vision Scope

L2

L0

L1

Out of scope


BU scenario’s


Maintain Statuary Tax Regulations &

REportingL-030-010

IFRSL-030-020

Internal Controls & SOX

L-010Mohamed Jalloh

and Jenny Jin

Environment Health & Safety

L-020

Legal & Tax Compliance

L-030Mohamed Jalloh

and Jenny Jin

L. Manage Regulatory & Compliance (Mohamed J., Howard Y., Jonathan C.)

Audit PlanningL-010-010

Maintain Item Health & Safety Classification

L-020-010

Maintain System ValidationL-040-010

Implementation System Validation L-040-020

21 CFR Part 11 Compliance / E-

SignatureL-060-010

User RequirementsL-060-020

Infrastructure Business Systems

L-040Jonathan Cisneros

Shawn May

Product Certification

L-050Howard Yorek

System ValidationL-060

Jonathan CisnerosShawn May

System Validation Change Control Process

L-040-030

Product CertificationL-050-010

Tax Auditing ProcessingL-030-030

Functional Requirements

L-060-030

Detailed Design Specifications

L-060-040

User AcceptanceL-060-050

Performance QualificationL-060-060

Operational & Installation

QualificationsL060-070

MaintainUDI/GTIN Data

L-050-020

Segregation of DutiesSOD

L-010-020

Medical Device Excise Tax Calculation/Reporting

L-030-050

Sunshine Act Auditing/reporting

L-030-060

ISO AuditL-010-030

Maintain Tax DataL-030-040

PCI ComplianceL-070

Mohamed Jalloh and Jenny Jin

Credit Card SecurityL070-010

20

BI Reporting & Analytics -Process Vision Scope

M. BI Reporting & Analytics (Richard Pentecost, Rob Schoenborn)

Operational Reporting

M-010Richard Pentecost

Management Reporting


Operational ReportingM-010-010

Key Performance Indicators


Management ReportingM-020-010

L2

L0

L1

Out of scope


BU scenario’s


Key Performance IndicatorsM-030-010

Cubes / AnalyticsM-040

Richard Pentecost

Departmental Dashboards


Cubes / AnalyticsM-040-010

Ad Hoc ReportingM-060

Richard Pentecost

Departmental DashboardsM-050-010

Ad Hoc ReportingM-060-010

21

Manage IT-Process Vision Scope

N. Manage IT

IT Strategy & Architecture

N-010Nate Roewe

Technical Support

N-020Raj Sharma

Network DesignN-010-020

Application Configuration Management

N-030Raj Sharma

L1 to L3 SupportN-020-010

L2

L0

L1

Out of scope


BU scenario’s


Job ManagementN-030-020

Karam Elahi

Data ManagementN-040

Antwain Robinson

User ManagementN-030-010

Karam Elahi

DRAFT – For Discussion Purpose

Enterprise ArchitectureN-010-010

Hardware DesignN-010-030

Vendor Managed Services Support

N-020-010

Patch ManagementN-030-030

Karam Elahi

Application Configuration N-030-040

Interfaces Management

N-050Winnie Tsui

Data GovernanceN-040-010

Data MigrationN-040-020

Interface ManagementN-040-010

Enterprise Modeler(DEM)

N-030-050

Data Base AdministrationN-010-040

Brian Johnson

Application AdministrationN-010-050

Disaster RecoveryN-010-060

Customization & Personalization Management

N-030-050

Custom Interface Development

N-040-020

Documents

PROCESS VISION SCOPE Program Symphony. 2 Global Common Core – Process Vision Definition Applications Management Data Management GL Account Financial Accounting