Product Brief

Corporate Internet solutions

Many businesses use online resources to market their products and services to millions of people at one time.With the AccessKenya Corporate Internet Solutions, you are sure of high Quality of Service (QoS) in internet connectivity and IT support. We are committed to enabling you achieve your business goals using

we believe that there’s no organization better placed to cater for your connectivity needs as we are. We provide solutions tailored to your unique needs.

endeavors are. It is vitally important to have service you can rely on, with good speed, and secure network options. The service should also support several online users at one time to ensure you and your team can

choose from and it is worth the time to consider several options before deciding on the right one for your company's needs.

• With an estimated market share of 42%, we are the market leaders in Corporate Internet Solutions• We have 10 years experience o�ering Corporate Internet Solutions and we have managed our own infrastructure for connectivity since 2003• We are a data company – data is our core business

and our wireless Wimax, and Canopy networks.• We o�er multiple international redundant paths out of Kenya with 4 separate landing stations around the world giving you the most robust international service available

• Our national network allows us to deliver services to most major towns on our own infrastructure ensuring only one organization is responsible for the delivery of your service.

Access Retail storeWe have a state-of the art retail store where people can experience our internet speeds by gaming, live streaming, viewing internet TV and an internet enabled printing solution that allows printing of documents and photos from any internet connected gadget -including phones. Interested parties can purchase Access Kenya packages and also pay their monthly AccessKenya bills.

Opening hours:

Mon - Fri: 10.00 a.m - 7.00 p.m

Sat & Sun: 10.00 a.m - 6.00 p.m

Tel: + 254 20 360 00 00 | Mobile: +254 732136100e-mail: [email protected]

Nairobi

Tel: + 254 41 222 20 54 / 360 06 70e-mail: [email protected]

Mombasa

Networking Solutions(Wide Area Network Advanced Solutions)

AccessKenya is able to o�er market leading solutions for larger enterprise customers who require tailor made solutions to meet their speci�c requirements across our national network. With the most redundant �ber network in Kenya and full integration into our two wireless networks (Motorola Canopy and WiMax), AccessKenya can o�er you either traditional connectivity solutions or top of the range WAN Solutions. The Wide Area Network (WAN) is a long-distance communications network that covers a wide geographic area, such as a state or country. It spans long distances via telephone lines, �ber-optic cables, or satellite links. WAN (Wide Area Network) connects two or more Local Area Networks (LANs) and other networks so that computers at one location can communicate to computers at a di�erent location. Under this umbrella we provide you the following solutions;

Point-to-Point connectivity: A communications connection between two nodes or endpoints. An example is a telephone call, in which one telephone is connected with one other, and what is said by one caller can only be heard by the other.

Point to Multipoint connectivity: Refers to communication which is accomplished via a speci�c and distinct type of one-to-many connec-tion, providing multiple paths from a single location to multiple locations.

MPLS Technology Solutions (International & National): Multiprotocol Label Switching (MPLS) is a standards-approved technology for speeding up network tra�c �ow and making it easier to manage.

IPL Services (International Private Lines): International Private Line Service (IPL) provides dedicated bandwidth for data transmission between local and international locations.

Multisite Connectivity: Converting your WAN into a LAN: Multiple site connectivity between o�ces o�ers a much improved service and many bene�ts to customers over and above legacy networks. Using our “�rst of its kind in Kenya” Carrier Ethernet Network which is based on the global Metro Ethernet Forum (MEF) standards; we are able to o�er signi�cant bene�ts and reduce your total cost of ownership (TCO).

WAN o�ering

A WAN solution will allow you to securely connect your o�ces to exchange the following information:• Voice (VOIP) services integrating remote PBXs together• Video Conferencing services• Enterprise Resource Planning (ERP) connectivity for centralisation of finance, procurement, client facing departments, payroll etc• Shared Internet Gateway for efficient bandwidth use• Shared email and other collaboration services e.g. intranet and document management• Remote printing for remote locations e.g. manufacturing sites• Remote CCTV and monitoring• Factory Automation Systems including remote management of plants or production lines• Centralised security through a single entry point to your whole network for added security• Secure WAN Disaster Recovery solutions• Single network exit point to connect to a third party Offsite Backup Site for ease of management

3rd & 4th �oor, Purshottam Place, Westlands Tel: + 254 20 360 00 00 | Mobile: +254 732136100

e-mail: [email protected]

Nairobi14th �oor, TSS Towers, Digo Road


Mombasa

WAN Key Features and bene�ts • Covers a large geographical area so long distance businesses can connect on the one network• Shares software and resources with connecting workstations.• Messages can be sent very quickly to anyone else on the network. These messages can have pictures, sounds, or data included with them (called attachments). • Expensive things (such as printers or phone lines to the internet) can be shared by all the computers on the network without having to buy a di�erent peripheral for each computer. • Everyone on the network can use the same data. This avoids problems where some users may have older information than others. • Share information/files over a larger area• Large network cover

MPLS O�eringOur MPLS Networking Solutions (which falls under our WAN solutions) extend communications across multiple business locations. These solutions enable clients to prioritize voice or data through quality of service (QoS) levels, based on their unique business requirements.To ensure that your business needs are met and applied to the MPLS cloud space that we create for you:• CoS 1 - Standard – For general internet traffic• CoS 2 - Business Data – Dedicated to ERP applications, intranet and email collaboration suites.• CoS 3 - Premium – Dedicated to Voice traffic• CoS4 - Platinum – Specific to video conferencing, and can also carry premium and business data CoS suites

MPLS Key Features and bene�ts • Performance: Maximize network performance by dynamically allocating bandwidth among voice, networking and Internet/data applications.• Flexibility: Change tra�c patterns when your business needs change.• Any-to-Any Connectivity: A "fully-meshed network" allows regional sites to exchange data without consuming unnecessary bandwidth at the hub.• Compatibility: Compatible with all industry standard VoIP protocols and applications.





Mombasa

Networking Solutions(Wide Area Network Advanced Solutions) - Continued

Managed IT ServicesManaged Security & Soft-token authentication)

Managed SecurityRound-the-clock monitoring and management of intrusion detection systems and �rewalls, overseeing patch management and upgrades, performing security assessments and security audits, and responding to emergencies.

Soft-token authenticationA soft token is a software version of a hard token, which is a security device used to give authorized users access to secure locations or computer systems. Soft tokens are typically generated by a central server that runs security software and are sent to users' devices, such as cell phones, PDAs, and laptops. Once the soft token has been received by the device, the user can use the device within a secure network or can gain access to the sever as

Managed security o�ering• Anti-Virus & Anti-Spyware: The cloud is constantly kept up to date with the latest signatures and dynamic counter measures to protect against a comprehensive array of spyware and viruses.• Advanced Threat Protection: The security engineers at our Research Center work 24x7 to identify and block next generation threats such as malicious active content, botnets, cross site scripting (XSS), phishing, and a new generation of hostile threats thriving in a Web 2.0 world.• Web Access Control: The Cloud validates that browsers are fully up to date before employees are allowed to access the Internet. The secure cloud provides ‘Vulnerability Shielding’ to protect old browsers against attacks and warns users when they use a vulnerable browser or plug-in.• URL Filtering: A combination of powerful classification engines along with our classification teams based on five continents, categorize millions of URLs. In addition Dynamic Content Classification (DCC) technology analyzes pages as they are accessed, providing a second layer of real-time URL protection.• Web 2.0 Controls: Blocking all Web 2.0 sites is not practical. Companies need to keep the good, but filter out the malicious content that rapidly spreads in the Web 2.0 world. The Cloud’s high performance scanning engines monitor thousands of sites. As malicious content is identi�ed, it is immediately blocked across the entire cloud. • Data Loss Prevention (DLP Dictionaries):These are dictionaries that can detect three forms of data: i. Well defined numbers (Credit Cards, SSN, Canadian SIN) where a full checksum is performed to minimize false positives, ii. Document detection(financial statements, medical statements, source code) are artificial intelligence engines that detect these forms of documents, iii. and Custom Phrases where an administrator can define any important phrases to be detected in documents and conversations that leave the organization.





Mombasa

Managed IT ServicesManaged Security & Soft-token authentication) - Continued

Managed security Key features and bene�ts• Increasing efficiency and profitability by minimizing risks, and downtimes caused by breaches and attacks • Improve ability to address regulations and IT best practices • Allows clients to focus on their core business

Soft-token authentication o�eringThis is a fully managed authentication service• Soft tokens, desktop and mobile soft tokens• Includes integration with customer applications, VPNs and end user devices e.g. smart phones, tabs, laptops, PC• 24x7 Service Desk – installation, PIN resets, replacement, application configuration issues, lockouts, change/add/delete modi�cations

Soft-token authentication Key features and bene�ts• Low total cost of ownership with reduced capex/opex• Scalability• Reliability & Performance Guarantees• Out-of-the-box integration with existing infrastructure• Reduction in deployment complexity, staffing requirements, administrative and logistics overhead, user management and infrastructure costs





Mombasa

Data Services(Collocation Services, Data Backup & Virtualization)

Collocation servicesCollocation Services allow multiple clients to host servers and equipment at our state-of-the art Data Centre. We have a primary data centre at Barclays Plaza and a secondary facility at our headquarters in Purshottam Place, Westlands.

Data BackupThe service allows secure backup of data to a secure location on Access Kenya’s network, through a clients’ personal and secure local backup link. All key corporate data can be backed up in an o�site location auto-matically, giving clients’ peace of mind in case of disaster or data loss at their site.

VirtualizationVirtualization is the creation of a virtual item such as a server which allows the easy creation and scaling of a server or storage device without having to continually invest in additional hardware.

Collocation O�ering

Available Collocation Options are:• Shared Cabinet Hosting: You can take a 1U, 2U, 4U or 6U space within our 42U cabinets. • Full Cabinet Hosting: A dedicated full cabinet measuring 42U

Collocation Key bene�ts A Tier 2 Data Centre with the following features: • Connect, access and manage your server through a secure public IP address• Very Early Smoke Detection (VESDA).• Fire detection and control systems using FM 200 Gas.• Redundant power supply- mains, UPS, two generators.• Primary and redundant air conditioners.• Secure access with CCTV cameras.• 24 x 7 support and access to the center for authorized personnel only.

Data backup o�ering• Security: Clients’ data is encrypted for security reasons and client keeps the passwords to decode the data in case of a restore. Encryption security is in three levels i.e. at source, on transit and at storage. • Reports: Our system generates reports to show if back-up was successful or not. This report log is sent weekly to the clients for authentication and to assist them identify and rectify issues that may a�ect e�cient data storage.• Test Restores: In a bid to test the resiliency of our systems, we schedule test restores quarterly for every client, at their site. In addition we conduct tests on customers request either for the full back-up or certain �les/folders

Data backup Key bene�ts • One-stop solution to all your IT service needs.• Secure backup of data to a remote location.• Automated process.• Backup occurs on a daily basis without fail.• Any failures in backup are automatically detected.• Guaranteed restore time in the event of loss of data on premises





Mombasa

Data Services (Collocation Services, Data Backup & Virtualization) - Continued

Virtualization o�ering

• Operating systems virtualization: Operating system virtualization uses software to allow a piece of hardware to run multiple operating system images at the same time.• Storage virtualization: Storage virtualization allows the pooling of physical storage from multiple network storage devices into what appears to be a single storage device that is managed from a central interface.

Typical applications for Virtualization

• Financial Applications: use virtualization to make available your company intranet to remote users.• CRM Software: for easy access• Software as a Service: running various services through a software e.g. bank sms alerts system software can be host in a virtualized environment.• Web hosting :running millions of websites in a scalable environment

Virtualization Key features and bene�ts

• Virtualization reduces costs of hardware, maintenance, power, and air conditioning• One beneficial feature of virtualized servers not available in physical server environments is live migration. With live migration, virtual servers can be migrated to another physical server for tasks such as performing maintenance on the physical servers without shutting them down.• Through consolidating, the number of physical servers can be greatly reduced, allowing greater floor space, power consumption and air conditioning costs. However





Mombasa

Smart Access(SME)

This is a product that is geared towards enabling the start up business gain that competitive edge through the provision of fast internet and reliable IT support. SmartAccess removes all IT headaches from the clients, allowing them to focus on their core business while all their IT infrastructure concerns are handled by the

connectivity together with full network and IT support.

Smart Value package

• Speeds of 128/256 Kbps• Free Antivirus / Antispam • Free Webhosting of 5 MB• Free Domain Registration on co.ke for 1 year• 3 Free e-mail Accounts• Top of the range 247 customer care and step-by-step escalation procedures.

• 247365 support• 99.7% uptime• We have a 42% Market share with continued growth month after month.• Over 10 year experience in data business- we amassed a wealth of experience over time.• We manage our own infrastructure (since 2003) - this gives you an unequalled guarantee of service• We build our network right – we have the most reliable network with practical ring redundancy on our

• We o�er multiple international redundant paths out of Kenya with 4 separate landing stations around the world giving you the most robust international service available

• Our national network allows us to deliver services to most major towns on our own infrastructure thence giving you the desired convenience

Access Retail storeWe have a state-of the art retail store located at the Westgate shopping mall, where one can experience our internet speeds by gaming, live streaming, viewing internet TV and an internet enabled printing solution that allows printing of documents and photos from any internet connected gadget -including phones. Interested parties can purchase Access Kenya packages and also pay their monthly AccessKenya bills.

Opening hours: Mon - Fri: 10.00 a.m - 7.00 p.m

Sat & Sun: 10.00 a.m - 6.00 p.m


Nairobi


Mombasa

Smart Premium packageFor the value of Kshs 15,000+VAT we o�er:• Speeds of 256/512• Free Domain Registration on co.ke for 1 year• Free Web Hosting of 10MB• Free Listing on Portal business Directory• 5 Free e-mail accounts• Top of the range 247 customer care and step-by-step escalation procedures.

Residential Broadband(Access@home)

We avail only the best home connectivity giving you a faster Internet experience guaranteed, backed by a network that has a 98.9% uptime so you can count on staying connected. Enjoy e-mail, music, downloads, shopping, chatting and much more within the comfort of your home.

Value Unlimited

Great value for Kshs 4,000 + VAT• Day speeds: 128/128 Kbps • Night, Weekend and public holiday speeds: 256/512Kbps• 2 free e-mail accounts

Premium Unlimited A faster package for Kshs 6,000 + VAT• Day speeds: 128/128 Kbps• Night, Weekend and public holiday speeds: 256 Kbps/1Mbps• Free installation• Free wireless router• 3 free e-mail accounts

We give the following value adds to our clients:• Anti-virus and Anti-spam.• Dedicated bandwidth• Guaranteed speeds• Unlimited internet usage• Flat monthly fee

Refer family & friendsIntroduce a family or friend to Access@home and save up to 50% on your next bill.

Access Retail storeWe have a state-of the art retail store located at the Westgate shopping mall, where one can experience our internet speeds by gaming, live streaming, viewing internet TV and an internet enabled printing solution that allows printing of documents and photos from any internet connected gadget -including phones. Interested parties can purchase Access Kenya packages and also pay their monthly AccessKenya bills.

Opening hours: Mon - Fri: 10.00 a.m - 7.00 p.m

Sat & Sun: 10.00 a.m - 6.00 p.m


Nairobi


Mombasa

Elite Unlimited

• Day speeds: 128/256 Kbps • Night, Weekend and public holiday speeds: 512Kbps/1.3 Mbps• Free installation• Free wireless router• 4 free e-mail accounts

Collaboration(Video conferencing & VOIP)

Video conferencing-

conferencing surgery in Kenya at the Pan African Urological Surgeons Association (PAUSA) Conference held in Nairobi. The milestone introduced a new age in telemedicine that is bound to tremendously change the way people perceive technology.

VOIPVoIP is a technology that allows telephone calls to be made over the Internet. By using a routing device and integrate it with a current phone system / PABX and allowing calls to be made. All international calls you

will route each call based on the best cost quality solution for that destination. We don’t make any changes to your PABX because our solution sits after the network and is independent of the PABX.

Video conferencing allows you to have: • Improved productivity and comprehension via the transmission of crystal clear sounds and highly detailed images• High resolution life-like and natural motion improves meeting e�ectiveness• Maximize your investment by extending your audience with both two-way and one- to- many video communications• Enable new remote video applications• See the slightest change in body language

• Allows you to increase your productivity with shorter, more e�ective meetings.• Enables you to build stronger team and partner relationships.• Helps you achieve a fast ROI and help in controlling costs.

VoIP is convenient, cheap, and comes with great features. If you are paying for landline phone service or traditional PBX service, you should consider our VoIP phone service. With our high-speed Internet connec-tion, you are the perfect candidate for our VoIP phone service.

• Save money on your monthly phone bill.• With VoIP, you can setup a conference with a whole team communicating in real time.• VoIP also handles media types other than voice: you can transfer images, video and text along with the voice.• VoIP service is usually bundled with free features (such as caller ID with name, call waiting, conference calls, call forwarding) which are charged for additional cost by traditional phone companies.


Nairobi


Mombasa

Documents

Product Brief