Product Range Price List - Avayasupport.avaya.com/elmodocs2/INDeX/BP_Updates/UK/318a.pdf · Summary Price List – INDeX System 1.3 Summary Price List – INDeX 30 1.5 ... LIC-WOC-1

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Product Range Price List

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Section 1

Contents & Summary Price Lists

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Contents Page 1.1 Section 1 Contents 1.1 Summary Price List – INDeX System 1.3 Summary Price List – INDeX 30 1.5 Summary Price List – Contact Centre Modules 1.6 Section 2 Information, Terms and Conditions 2.1 Section 3 INDeX Components and Configuration Cabinets, Racks, Power Supplies 3.1 CPUs, Link Cassettes 3.2 Device Cassettes 3.5 Terminals 3.8 Cables 3.10 Configuration Rules 3.12 INDeX DECT 3.13 Section 4 Not applicable Section 5 INDeX System Prices Cabinets, PSUs, CPUs & Link Cassettes 5.1 Cables 5.2 Device Cassettes 5.3 Terminals and Operator Consoles 5.6 Headsets and Accessories 5.7 INDeX DECT 5.9 INDeX Feature Licensing 5.10 INDeX 1000 Components 5.11 Remote Access Module 5.12 Section 6 Contact Centres INDeX Contact Centre Manager Overview and Software only 6.1 Hardware Considerations 6.2 INDeX CCM Server Guidelines 6.3 Software Modules 6.5 Wallboards 6.7 Optional Modules 6.9 Agent Licence Packs 6.10 Optional hardware 6.11 INDeX CCM Upgrades 6.12 Illustrated examples 6.13 SDX ACD Manager Windows Client and Wallboards 6.14 Wallboards, Call Costing and Data Export 6.15 Line Driver, Remote Access & Auto Archive 6.16 5.2a Upgrades and Additional Agents 6.17 Emergency Dongle & other upgrades 6.18 Section 7 Voice Processing INDeX Voice Manager System prices 7.1 IVM Lite 7.2 System prices 7.3 Premier Voice Manager System prices 7.4 SDX Voice Manager Additional items and upgrades 7.6 Section 8 Not applicable

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Contents Page 1.2 Section 9 Not applicable Section 10 Spares INDeX 10.1 INDeX Miscellaneous 10.2 INDeX DECT 10.3 Applications 10.4 Section 11 Repairs The Service Centre 11.1 Repairs Policy and Procedure 11.2 INDeX Repairs Pricing (including DECT) 11.4 PC Based Product Repairs 11.6 SDX Range Repairs 11.7 Other Products / Upgrades 11.11 Section 12 Technical Documentation, Marketing Materials & Tools, Dem Kits Technical Documentation and User Guides 12.1 Marketing Materials and Tools 12.2 Dem Kits 12.3 Section 13 CTI Products Overview 13.1 CT Components 13.3 INDeX Digital Recorder 13.4 INDeX Workflow Manager 13.5 Section 14 Data Solutions Data Router Cassette 14.1 IP Networking Cassette 14.2

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Order Hotline – Tel: +44 (0) 1707 364428 Fax: +44 (0) 1707 364415

Summary Price List Page 1.3 This is an alphabetical summary of main non-authorised component pricing for the INDeX system and Voice Manager systems up to 16 ports. Full details of these components and their configurations can be found in Section 5, with full systems pricing listed in Sections 5 & 7 respectively. Code Description £RSP ACA Automatic Call Announcer 995 AC15-4 4 Circuit MF-AC 15 Cassette 1,350 AL-0-16 Supports 16x2-wire 1,695 AL-0-24 Supports 24x2-wire 2,550 AL-2-8 Supports 2 Alog Trunks, 8x2-wire 1,195 AL-4-2 Supports 4 Alog Trunks, 2x2-wire 750 AL-8-2 Supports 8 Alog Trunks, 2x2-wire 1,195 AL-8-8 Supports 8 Alog Trunks, 8x2-wire 1,795 20AT Analogue telephone with message waiting 29.99 BRI-2 Supports 2 x 2B+D 795 BRI-4 Supports 4 x 2B+D 1,095 BRI-8 Supports 8 x 2B+D 1,895 BRIC4-8-16 Basic Rate Combo Cassette 2,250 CABCU Standard Control Cabinet 395 CABCU-100 100-S Control Cabinet 295 CABEX Expansion Cabinet 350 CCMOHJPJP Music on Hold cable 25 CMBO0-8-16 8x2-wire, 16xDTs 1,495 CMBO6-2-16 6xAlog Trunks, 2x2-wire, 16xDTs 1,495 CPU-X* CPU-X Processor 995 CPU-XVM* CPU-X Processor with IVM Lite 1,845 CPUV-100 CPUV-100 Processor 895 CPUV-200 CPUV-200 Processor 1,095 CPUV-400 CPUV-400 Processor 1,995 DASS-8 8 Channel DASS II Cassette 650 DASS-15 15 Channel DASS II Cassette 1,350 DASS-30 30 Channel DASS II Cassette 2,600 CSLC-START-UK CSLC Starter Pack 3,995 CSLC-DBS DECT Base Station – CSLC 550 CSLC-16 Cordless Subscriber Line Card, supporting 16 Base Stations 3,250 20DT-UK Cordless Handset and Charger 250 DPNSS-15 15 channel DPNSS Cassette 2,150 DPNSS-30 30 Channel DPNSS Cassette 3,250 DSLC-8 Supports 8 Digital Terminals 750 DSLC-16 Supports 16 Digital Terminals 1,595 DSLC-24 Supports 24 Digital Terminals 2,195 DSLC-32 Supports 32 Digital Terminals 3,150 20AT Non LCD Analogue Terminal 29.99 20DS Busy Lamp Field Unit 285 2010 2010 INDeX Terminal 89 2030 2030 INDeX Terminal 165 2050 2050 INDeX Terminal 235 2060 2060 INDeX Terminal 299 20WB Wall and Desk Mount Bracket (5 pair pack) 10 E-PRI-8 8 Channel Euro PRI Cassette 795 E-PRI-15 15 Channel Euro PRI Cassette 1,350 E-PRI-30 30 Channel Euro PRI Cassette 2,600 * additional licence key required

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Summary Price List Page 1.4 Code Description £RSP ELC Expansion Link Cassette 250 IPNC IP Networking Cassette with 2 x 64KB Channels 1,000 LC-1E-V Link 1 CABEX to CABCU 750 LCC-1.7 1.7m Link Cassette cable 179 LCC-2.9 2.9m Link Cassette cable 219 PSU4 PSU up to 4 Cassettes 295 PSU8 PSU up to 8 Cassettes 695 RACKMTKIT Rack Mounting Kit 395 VCC-8 8 Channel Voice Compression Cassette 3,495 VCC-16 16 Channel Voice Compression Cassette 5,495 VCC-28 32 Channel Voice Compression Cassette 8,950 NOCPRO-SERV NOCpro Server PC 1,995 NOCPRO-CLIENT NOCpro Client PC 1,395 NOCPRO-SERVSW

NOCpro Server software only kit 275

NOCPRO-CLIENTSW

NOCpro Client software only kit 75

IVM-KIT INDeX Voice Manager Hardware Kit 4,990 LIC-IVM-4 INDeX Voice Manager 4 port software licence 705 LIC-IVM-8 INDeX Voice Manager 8 port software licence 3,205 LIC-IVM-12 INDeX Voice Manager 12 port software licence 5,705 LIC-IVM-16 INDeX Voice Manager 16 port software licence 8,205 LIC-CCM-Q-MGR INDeX Queue Manager software licence 1,495 LIC-WOC-1 WOC/NOC/VIOC 1 S/W Licence 1,700 LIC-WOC-2 WOC/NOC/VIOC 2 S/W Licence 3,400 LIC-WOC-3 WOC/NOC/VIOC 3 S/W Licence 5,100 LIC-WOC-4 WOC/NOC/VIOC 4 S/W Licence 6,800 LIC-WOC-5 WOC/NOC/VIOC 5 S/W Licence 8,500

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Summary Price List - INDeX 30 Page 1.5 INDeX 30 Code Description £RSP INDEX30-UK INDeX 30 system (4 BRI T0 or S0, 16 DSLC and 8 Alog) 2,395 INDeX Voicemail Lite Code Description £RSP IVMLITE-KIT INDeX 30 VM Lite Hardware Kit 850 INDeX 30 ‘VOICE’ Code Description £RSP IND30-VOICE INDeX 30 plus IVM Lite 2,995 Terminals Code Description £RSP 20AT Non LCD Analogue Terminal 29.99 2010 Non LCD Entry Level Digital Terminal 89 2030 Feature Phone, DSS only 165 2050 Feature Phone, inc DSS & BLF 235 2060 Top of range Feature Phone + desktop CTI 299 20DS DSS / BLF Digital Terminal 285 20WB 20 Series Wall Bracket (5 pairs) 10 20TLB Terminal Link Bracket (5 pairs) 10 NOCpro Windows Operator Position Code Description £RSP NOCPRO-SERVSW NOCpro Server software only kit 275 NOCPRO-CLIENTSW NOCpro Client software only kit 75 NOCPRO-SERV Pre-configured NOCpro Server PC, supports 1st client 1,995 NOCPRO-CLIENT Pre-configured NOCpro Client PC 1,395 LIC-WOC-1 Software Licence for 1 operator position 1,700 LIC-WOC-2 Software licence for 2 operator postions 3,400 DECT Code Description £RSP 20DT-UK DECT Handset and Charger 250 20DT-CH Charger for 20DT Cordless Handset 50 20DT-BC Heavy Duty Belt Clip 18 20DT-COV DECT Cover for 20DT 28 CAB-20DT-HS Headset Adaptor cable for 20DT 20 CSLC-DBS Cordless Subscriber Line Card Base Station 550 DCU-DECT-UK DECT Control Unit 1,995 DECT-DAB DECT analogue board inc. cable 1,015 DECT-RP-DBS DECT Repeater Base Station 550 DECT-RP-ANT Directional Antenna for the Repeater Base Station 260 Optional Equipment Code Description £RSP IND30-BATT Internal Battery Backup Kit (20 minutes) 89 IND-RAM4 Remote Access Module 160 SNMPC-EE SNMPc Application, including manual 2,250

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Summary Price List - Contact Centre Modules Page 1.6 INDeX Contact Centre Modules – Hardware INDeX CCM Server PC Options Code Description £RSPCCM SPC-5 CCM Server PC 5 Clients 2,495CCM SPC-10 CCM Server PC 10 Clients 4,595CCM SPC-20 CCM Server PC 20 Clients 6,995CCM SPC-5R CCM Server PC 5 Clients (Rack) 2,995CCM SPC-10R CCM Server PC 10 Clients (Rack) 5,095CCM SPC-20R CCM Server PC 20 Clients (Rack) 7,495SSM LD2 Line driver kit 1pr & cable 225Subject to 20% discount only INDeX Call Centre Modules – Software Modules INDeX CCM Software Code Description £RSPIND APPS CD INDeX Applications software CD 100 INDeX Contact Centre Manager Code Description £RSPLIC-CCM CC Contact Centre Manager software licence 3,200

INDeX Contact Centre Supervisor Code Description £RSP LIC-CCM CCS Contact Centre Supervisor software licence 2,000

Stand Alone and Additional INDeX Call Centre View Client Code Description £RSPLIC-CCM CCV Call Centre View software licence 1,750

Stand Alone and Additional Report Client Code Description £RSPLIC-CCM REP MAN INDeX Report Manager software licence 2,000LIC-CCM REP CL INDeX Report Client software licence 1,000

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Summary Price List – Contact Centre Modules Page 1.7 INDeX Contact Centre Modules – Wallboards INDeX Contact Centre Modules Wallboard Manager Software Code Description £RSP LIC-CCM WB INDeX Wallboard Manager software licence 500

INDeX PC Wallboard Licence Pack Code Description £RSP LIC-CCM PCWB-X PC Wallboard Licence Pack for X PCWB See below Replace X with one of the following to complete the product code: PC Wallboards

£ RSP PC Wallboards

£ RSP PC Wallboards

£ RSP

005 500 055 5,500 130 13,000 010 1,000 060 6,000 140 14,000 015 1,500 065 6,500 150 15,000 020 2,000 070 7,000 160 16,000 025 2,500 075 7,500 170 17,000 030 3,000 080 8,000 180 18,000 035 3,500 090 9,000 190 19,000 040 4,000 100 10,000 200 20,000 045 4,500 110 11,000 225 22,500 050 5,000 120 12,000 250 25,000

PC Wallboard Upgrades – U/G-CCM PCWB Code Description £RSP U/G-CCM PCWB PC Wallboard Licence Pack Upgrade

Administration Code FOC

Wall Mounted Wallboard Devices Code Description £RSP CCM WB/10 INDeX wallboard – 10 1,000 CCM WB/22 INDeX wallboard – 22 2,750 CCM WB CC INDeX Wallboard comms card & cable 410

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Summary Price List - Contact Centre Modules Page 1.8 INDeX Contact Centre Modules – Agent Licence Packs Code Description £RSP LIC-CCM AP-X INDeX CCM software licence for X agents See below Replace X with one of the following to complete the product code: Agents £RSP Agents £RSP Agents £RSP Agents £RSP

5 0 18 6,100 35 10,700 120 27,700 6 600 19 6,400 40 11,700 130 29,700 7 1,200 20 6,700 45 12,700 140 31,700 8 1,800 21 7,000 50 13,700 150 33,700 9 2,400 22 7,300 55 14,700 160 35,700

10 3,000 23 7,600 60 15,700 170 37,700 11 3,450 24 7,900 65 16,700 180 39,700 12 3,900 25 8,200 70 17,700 190 41,700 13 4,350 26 8,500 75 18,700 200 43,700 14 4,800 27 8,800 80 19,700 225 51,200 15 5,200 28 9,100 90 21,700 250 61,200 16 5,500 29 9,400 100 23,700 300 91,200 17 5,800 30 9,700 110 25,700 400 POA

Agent Upgrades – U/G-CCM AP Code Description £RSP U/G-CCM AP Agent Licence Pack Upgrade Administration

Charge 200

INDeX Contact Centre Modules – Optional Software Modules

INDeX Report Distributor Code Description £RSP LIC-CCM REP DIS INDeX Report Distributor software licence 3,000

INDeX Report Designer (for existing CCM v1 customers only) Code Description £RSP LIC-CCM REP DES INDeX Report Designer software licence 3,000

INDeX Workforce Management Interface Licence Code Description £RSP LIC-CCM WFM INDeX WFM Interface software licence 2,500

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Summary Price List - Contact Centre Modules Page 1.9 INDeX Call Centre Modules - Optional Hardware INDeX Contact Modules Client PC Code Description £RSPCCM CPC INDeX Contact Centre Client PC 1,600*Subject to 20% discount only INDeX Contact Centre Turret Code Description £RSP20CC Contact Centre Turret Digital Terminal 299 INDeX Call Centre Modules - Upgrades

INDeX CCM v1 upgrades to CCM v2 Code Description £RSPCCM SPCV2-UGKIT Upgrade kit fo CCM SPC-9 only 3000

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Section 2

Information, Terms and Conditions

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Order Hotline – Tel: +44 (0) 1707 364428 Fax: + 44 (0) 1707 364415

Information, Terms and Conditions Page 2.1 Deliveries We will endeavour to deliver all generic stock items within two working days from receipt of the written order. All customer specific items have individual lead times, which can be confirmed by Sales Order Processing. Where the above delivery times cannot be met the Sales Order Processing Team will inform you. Standard delivery services are free of charge subject to a minimum order value of £1,500. Small Orders Every effort will be made to ship small orders (e.g. handsets, ex-stock cassettes) within 48 hours of receipt, subject to credit status and stock availability. However orders less than £1,500 value will be subject to a per consignment charge of £15.00. Under exceptional circumstances, quicker deliveries can be achieved by arrangement: • Next Day Delivery – 10am next day delivery is possible (subject to credit status and stock

availability) for orders received by 2:30pm. The additional charge is £25.00. The Short Order Code is NDD

• Same Day Delivery – For orders received by 2:30pm (subject to credit status and stock

availability). Additional charges (e.g. Courier fees) are subject to individual quotation. The Short Order Code is SDD

Discounts Trade discounts are based upon quarterly volume purchases of equipment, documentation, repair and training services. A standard discount matrix is available from Account Managers on request. The following items are excluded from the applicable discount matrix: PCs (when sold excluding applications) 20% discount Remote Access Module (when sold individually) 30% discount INDeX 20AT 25% discount Headsets (GN Netcom) 30% discount Repairs Nett Price Training Nett Price Returns Procedure All Early Life Failures (ELFs) should be reported to the INDeX Field Support Group (FSG) for diagnosis/confirmation. Once confirmed, details of the ELF item will be notified to Order Processing by FSG. Order Processing will fax the Reseller offices with the item details. A replacement will be shipped as expediently as possible and a RMA Number issued for return of the faulty item. The Reseller will be charged if the faulty item is not returned in 8 weeks. The failed equipment should be shipped for the attention of Multimessage with the corresponding RMA documentation and completed Product Return Label. Full details of the Returns Procedure are given in Section 11.

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Information, Terms and Conditions Page 2.2 Payment Our standard terms of payment – 45 days from dates of invoice – apply and will be enforced. Additional discounts are available for payment by Direct Debit in either 7 or 30 days. Contact your Account Manager for details. Warranties Effective 1st September 1995, all INDeX 100, 200, 400, 1000 and CSLC components including the 20DT DECT handset are subject to a 15 month repair or replacement warranty, effective from date of invoice. Components in the INDeX DECT range carry a 12 month warranty, whilst INDeX 20AT offers a warranty period of 3 years. Factored, branded or non-branded products are subject to the Terms and Conditions of the various suppliers. Most are repair or replacement warranties within 12 months of invoice date and will be indicated as appropriate within this document. Repair Procedure Full details in respect of our policy and procedures for repair activity is detailed in Section 11 of this document, with corresponding pricing. Please note that all items returned to us which have passed their specified warranty period will be liable for repair charges as quoted.

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Section 3

Components and

Configuration

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INDeX Components and Configuration – Cabinets and Power Supplies Page 3.1 Cabinets and Racks

Control Cabinet

INDeX 30

Control Unit Cabinet 100-S (CABCU-100)

Control Unit Cabinet

(CABCU)

Expansion Cabinet (CABEX)

Rack (IND–RACK4)

Rack (IND-RACK5)

Cabinets INDeX supports 3 cabinets, which are similar in design. The difference between the Control Cabinet and the Expansion Cabinet is that the Control Cabinet is supplied with the RS232 wiring harness pre-installed. All Cabinets are supplied with a 3m mains lead for use with either the PSU4 or PSU8.

Control Unit Cabinet Expansion Cabinet Control Unit Cabinet 100-S

Power Supplies The INDeX power supplies are both fully pluggable within the Control Unit Cabinet and the Expansion Cabinet. Every Cabinet on the system requires a power supply with a separate mains power source. Power Supplies are supplied without the mains lead.

Rack System The Rack is an optional enclosure recommended for any system utilising more than 2 Cabinets. It is supplied complete with all necessary fixing brackets. The Rack Mounting Kit consists of cooling system and cables (required to install up to 5 Cabinets). Each Rack Mounting Kit will support 2 cabinets. Rack mounting kits are extra to the Rack system.

The PSU4 can support up to 4 cassettes maximum and the PSU8 up to 8, including the CPU. It may be used in either the Control Cabinet or an Expansion Cabinet.

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Order Hotline – Tel: +44 (0) 1707 364428

INDeX Components and Configuration – CPUs and Link Cassettes Page 3.2 CPUs The Central Processing Units (CPUs) of INDeX contain the central system software. The size of system being installed is determined by which one is used. There are 6 CPU variants.

CPUV-100 CPUV-200 CPUV-400 CPUV-1000* CPU-X** CPU-XVM

Note: *Only available to Advanced INDeX Solutions Accredited BusinessPartners. **The capacity of the INDeX system is defined by the appropriate software licence. Reference to CPU capacities in this section may be described in a more generic term. For example, a CPU 100 can mean either a CPUV-100 or CPU-X with the appropriate 100 port software licence. Link Cassettes The Link Cassettes are required to link the CABCU to one or more CABEXs. *Only available to Advanced INDeX Solutions Accredited BusinessPartners. LC-3E-V*

(3 Expansion Ca

C

LC-1E-V (1 Expansion Cabinet)
EL
Fax: + 44 (0) 1707 364415

binets) LC-4E-V* (4 Expansion Cabinets)

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INDeX Components and Configuration – CPUs and Link Cassettes Page 3.3 INDeX 30 INDeX 30 is a fixed configuration system comprising of CPU, PSU, 4 BRI (T0/S0), 8 Alog extension ports and 16 DSLC ports. IVM Lite voicemail and battery backup systems are available as field installable options.

INDeX 100-S Cabinet The INDeX 100-S is designed for use with the CPU 100 only. A total of 4 cassettes slots are available, one for the CPU and three further slots for any other cassettes – no Link Cassettes or ELC’s are supported.

INDeX 100 The CPU 100 can drive up to a maximum of 3 cassettes (4 including CPU) but no Link Cassettes.

PSU4 CPU 100 PSU4 or PSU8 CPU 100

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Order Hotline – Tel: +44 (0) 1707 364428

INDeX Components and Configuration – CPUs and Link Cassettes Page 3.4 INDeX 200 The CPU 200 can drive a full cabinet with up to 7 cassettes (8 including CPU) but no Link Cassettes.

INDeX 400 The CPU 400 can drive up to 2 Cabinets and ONLY the LC-1E-V

INDeX 1000 Only available to Advanced INDeX Solutions Authorised BusinessPartners The CPU 1000 can drive 1, 2, 3, 4 or 5 Cabinets and all Link Cassettes variants.

PSU4 or PSU8 PSU8 CPU 400 PSU4 OR 8

PSU4 or 8 CPU 200

PSU8

Fax: + 44 (0) 1707 364415

LC-4E-V CPU 1000

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Order Hotline

INDeX Components and Configuration – Device Cassettes Page 3.5 Digital Extension Cassettes Digital Subscriber Line Card (DSLC) supports the 20 Series range of Digital Terminals – specifically the 2010, 2030, 2050, 2060, 20CC and the 20DS. The Digital 2B+D technology supports single twisted pair. All DSLC Cassettes are supplied complete with a 3m, 32 pair cable for connection to MDF with a dedicated connector at the cassette end. Available in 8, 16, 24 and 32 channel variants.

Analogue Cassettes The ‘ALOG’ Cassettes provide 7 options of analogue interfaces including AC15 Private Networking, Analogue (PABX-POTS) extensions and Analogue Trunk Lines. The hybrid ALOGS provide for a combination of exchange lines and extensions and have up to 2 power fail circuits maximum. Analogue extension circuits support message waiting lights. All Analogue Cassettes are supplied complete with a 3m, 32 pair (twisted pair) cable with a dedicated connection at the cassette end.

Combo Cassette The Combo is a 24 port cassette consisting of 16 DSLC ports and 8 alog ports. The Combo Cassette is supported on the CPU 100 from INDeX level 6.3 software and above. However, from INDeX level 8.0 software and above the Combo cassette can also be used with CPU variants 200, 400 and 1000 via a software licence: LIC-COMBO. It is available in 2 versions: Combo 6/2/16 (with 6 alog trunks, 2 alog 2-wire extns and 16 DSLC ports). Combo 0/8/16 (with 8 alog 2-wire extns and 16 DSLC ports). The Combo 6/2/16 has 2 power-fail circuits. All Combo Cassettes are supplied complete with a 3m, 32 pair (twisted pair) cable with a dedicated connector at the cassette end.

DASS Casset DASS II Public Digital ConnectSupplied complco-ax cable withrequired BNC a43 connectors. EMC cabinet adcables are alsoAvailable in 8, 1channel variant

( 3 m ) (3 m )

( 3 m )

– Tel: +44 (0) 1707 364428 Fax: + 44 (0) 1707 364415

tes

Network ion. ete with 3m the nd type In addition aptor

supplied. 5 and 30

s.

ISDN Primary Rate – Euro PRI Cassette The Euro PRI Cassette provides an ISDN primary rate (30B+D) interface using the Euro ISDN signalling format Q931/I421. These cassettes are supported on Level 6.1 software and above. Q-Sig Support From Level 9.0 software onwards, the E-PRI-8, 15 and 30 channel cassettes can be used to provide a Q-Sig interface.

ISDN Basic Rate – BRI Cassette The BRI Cassettes provide ISDN basic rate (2B+D) interfaces supporting both T-interface and S-interface. The interface is selected on a per port basis. S-interface functionality of the BRI cassette is supported on level 6.2 software and above with ‘T’ supported at 6.1. Available in 2, 4 and 8 interface variants.

( 3 m ) ( 3 m )

( 3 m )

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INDeX Components and Configuration – Device Cassettes Page 3.6 Data Router Cassette* The Data Router Cassette (DRC) allows Local Area Networks (LAN) to be linked over ISDN dial-up circuits or leased lines. All DRCs are shipped with 8 ‘B’ channels. Additional ‘B’ channels are enabled by a CPU licence key. A single 3m RJ45 cable is included with all DRCs (ie. CAB PRI-3S). An optional X21 cable is available as a separate item for installations requiring kilostream connectivity. * Available to Application Networking Solutions product Authorised Business Partners.

DPNSS Cassettes DPNSS Digital Private Network Signalling System. Digital private networking connections from as low as 15 channels. Supplied complete with 3m co-ax cable with the required BNC and type 43-2B connectors. In addtion, EMC cabinet adaptor cables are also supplied. Available in 15 and 30 channel variants.

ACA Cassettes The ACA Cassette consists of 4 message modules (3x16 seconds, 1x60 seconds) for the storage of either messages or music. Level 6.2 software and above are recommended for ACA.

BRIC Cassette The Basic Rate Combo Cassette provides 8 analogue extension circuits, 16 digital extension circuits supporting the complete 20 series range of terminals and 4 ISDN basic rate (2B+D) interfaces supporting both T and S interfaces on a per port basis. From INDeX level 8.0 software and above BRIC cassettes can also be used with CPU variants 200, 400 and 1000 via a software licence: LIC-COMBO.

IP Networking Cassette The IP Networking Cassette (IPNC) has been designed for Internet Access, Remote LAN access and Voice over IP solutions. The basic cassette, suitable for Internet Access solutions, is shipped with two 64K B channels, an X.21/V35/V24 lease line port, 10BaseT Ethernet port and 10/100Base T Ethernet port. Each cassette includes a single Ethernet cable and the Administration CD. Modem, voice compression options and a 32 channel licence key for Remote LAN access and Voice over IP solutions are only available to those BusinessPartners who are ‘Application Networking Solutions Product’ authorised.

VCC Cassette The VCC enables INDeX to provide Virtual Private Networks (VPNs) between INDeX switches over any INDeX compatible digital bearer e.g. DASS, DPNSS, Euro-ISDN. The VCC has 3 variants, VCC 8, VCC 16 and the VCC 28, with the number representing the maximum number of compressed voice calls.

( 3 m )

( 3 m )

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INDeX Components and Configuration – Device Cassettes Page 3.7 CT Server Cassette Along with the INDeX Voice Cassette the CT Server Cassette enables the embedded INDeX Voice Manager application(s) to be delivered on the INDeX platform. Both cassettes are standard sized INDeX cassettes and are physically linked via Industry Standard Architecture (ISA) and are directly connected to the INDeX back-plane using two adjacent slots

Voice Cassette In combination with the CT Server Cassette the Voice Cassette enables the embedded INDeX Voice Manager application(s) to be delivered on INDeX. The Voice Cassette is a standard sized INDeX cassette and sits adjacent to the CT Server Cassette physically linked via Industry Standard Architecture (ISA). The Voice Cassette is based on Dialogic Voice Processing cards and provides the mechanism by which voice may be recorded and played back on the telephone lines.

CSLC Cassette The Cordless Subscriber Line Card (CSLC) supports DECT handsets on INDeX and is both DECT and GAP compatible. All CSLC cassettes are supplied complete with a 3m, 32 pair (twisted pair) cable with a dedicated connector at the cassette end. Available in 8 and 16 Base Station variants.

( 3 m )

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INDeX Components and Configuration – Terminals Page 3.8 INDeX 20AT The 20AT is an INDeX Grey coloured, high quality, business analogue telephone. Features include: Message Waiting Light, Last Number Redial, Save Number Redial, Latching Mute Facility, Visual Ringing Indicator. This product offers a 3 year warranty.

2010 The 2010 represents the entry level model in the digital 20 Series terminals range. Features include On Hook Dial, Handsfree Speech and Headset capability with Message Waiting Light. Available in INDeX Grey – desk or wall mountable using the optional wall mount brackets.

2030/50/60 The feature phone range of the 20 Series range provides an intuitive user interface via a built-in LCD display. Desk or wall mountable using the optional wall mount brackets. All versions are headset compatible and available in INDeX Grey.

20CC Dedicated Contact Centre turret providing specialist contact centre features including Log On, Busy Wrap Up and an exclusive View feature providing wallboard information at the desktop. Only available in INDeX Grey, the 20CC can be desk or wall mounted (optional wall bracket) and are designed for use with headsets. A handset can be substituted for the headset. (Available to CRM Applications (INDeX) BusinessPartners only).

Feature Summary 2010 2030 2050 2060 20CC Live Keypad h h h h h On Hook Dialling h h h h h Headset Use h h h h h Wall Mountable h h h h h Receive Page h h h h h Make Page h h h h h Handsfree Speech h h h h DSS h h h h BLF h h h LCD User Interface h h h h Visual Voice Mail h h h h Context Sensitive h h h h Soft DSS Keys h h h h Desktop CTI h

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INDeX Components and Configuration – Terminals Page 3.9 20DS The INDeX 20DS has 42 keys each with a dual red/green LED. The unit has the same dimensions and footprint as the 20CC and is available in INDeX Grey. The 20DS unit requires its own DSLC port and a local mains socket. It is supported on INDeX level 6.2 software and above only. There is no limit to the number of 20DS units that can be associated with a terminal.

TERMINAL LINK BRACKET The Terminal Link Bracket is used to join 20 Series terminals to 20DS or multiple 20DS units (included with the 20DS).

WALL/DESK MOUNT BRACKET

NETWORK OPERATOR CONSOLE (NOCpro) The INDeX NOCpro is a PC based console providing queue and caller information in a Windows format. When multiple operator consoles are required, multiple Network Operator Console (NOCpros) can run over either an existing LAN or its own dedicated network. Up to 5 operator consoles can be simultaneously logged on via software licences.

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INDeX Components and Configuration – Cables Page 3.10

32CH-3, 32CH-5, 32CH-10 and 32CH-15 32 pair (twisted pair) cable terminated with a dedicated connection at the cassette end and un-terminated at the other end. 32CH-3 – the 3 metre version is supplied as standard with every Analogue Cassette, Basic Rate Cassette, Combo Cassette, CSLC and DSLC Cassette. The 32CH-3 is also available as a spares item. The 32CH-5, 32CH-10 and the 32CH-15 versions are available as optional extras (5m, 10m and 15m respectively).

LCC-1.7, LCC-2.9 The Link Cassette Cables are used for joining the Link Cassette to the ELCs (Expansion Link Cassettes). For each ELC in use, a cable is required. The LCC-1.7 (1.7 metres) is used and supplied with the LC1E range of Link Cassettes. The LC3E and LC4E range of Link Cassettes are supplied without cables. The LCC-1.7 and LCC-2.9 are available separately for connection to 2nd, 3rd and 4th Expansion Cabinets as required.

CCDS-3, CCDS-5, CCDS-10, CCBH A pair of connecting cables for DASS II, ISDN 30. The 3 metre version is supplied as standard with all DASS and DPNSS cassettes. The CCDS-5 and CCDS-10 are 5m and 10m options available as optional extras. All are pre-terminated with type 43 connectors at one end and BNC at the other. The CCBH is an EMC cabinet adaptor cable.

MCCU-3 3 metre mains connection to the power supply. Supplied with every Control Unit Cabinet & Expansion Cabinet.

CABPRI-3, CABPRI-5, CABPRI-10 3m, 5m or 10m cables with RJ45 connection for use with Primary Rate ISDN (PRI) cassettes.

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INDeX Components and Configuration – Cables Page 3.11 CCMOHJPJP EMC compliant 3.5mm to 3.5mm Music on Hold Cable for connection to external music on hold source. CAB-X21 X21 cable for use with the Data Router Cassette (DRC) CAB-X-PC RJ45 crossover cable (EMC approved) CAB-IPNC-V35 Cable for connecting the IPNC to V.35 Leased Lines. CAB-IPNC-X21 Cable for connecting the IPNC to X.21 Leased Lines. CAB-IPNC-V24 Cable for connecting the IPNC to V.24 Leased Lines. CAB-IPNC-2-LAN Cable for connecting to both IPNC LAN ports. Used in place of the LAN cable supplied with the IPNC. CAB-SVRC-KSM KSM external cable

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Ord

INDeX Components and Configuration – Configuration Rules Page 3.12 Control Unit Cabinet

Power Supply – Always Slot 0 CPU – Always Slot 8 (Slot 4 in 100-S) Free Slots – 1-7 inc. (1-3 inc in 100-S)

C

C

LC-1EV CPU 400 or CPU 1000 EL

Link Cassette – Always Slot 7 in CABCU Expansion Link – Always Slot 8 Cassette in Expansion Cabinet

6 Free Slots 7 Free Slots Any cassette Any slot Any cassette Any slot

er Hotline – Tel: +44 (0) 1707 364428 Fax: + 44 (0) 1707 364415

ontrol Unit Cabinet Expansion Cabinet LC-3EV CPU 1000 ELC ELC

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INDeX Components and Configuration – INDeX DECT Page 3.13 INDeX DECT The INDeX DECT is a digital cordless telephony system for connection to the INDeX range of systems. The system comprises three elements, 20DT cordless handsets, DECT Base Stations (DBS) and the Cordless Subscriber Line Cassette or DECT Control Unit (DCU). Each DBS provides an area of radio coverage called a cell. Normally several DBSs are deployed at different locations to provide complete radio coverage for the customer’s premises. Typically each DBS has a range of 60 to 600 metres depending on the building construction. The CSLC or DCU performs the functions of an intelligent interface between the INDeX system and the DBS. The user of a 20DT can make and receive calls anywhere within range of a DBS. INDeX DECT can support a maximum capacity of 32 DBS and 128 handsets. As its name suggests, INDeX DECT uses technology compliant with the global DECT standard for digital cordless telephony. This means that in addition to enjoying the high quality digital speech, calls to and from a 20DT are entirely secure and cannot be monitored or overheard. All INDeX DECT equipment is GAP compatible, allowing the interoperability of other GAP compatible products. The INDeX DECT also supports the features of roaming and seamless handover for 20DT users. Roaming is the ability to make and receive calls when moving between the radio coverage areas of different DBSs. Seamless handover is the ability to move between the coverage areas of different DBSs during a call. The user is not aware of the handover because there is no change in speech quality. INDeX DECT DCU can be used with most other telephone systems that can provide analogue extension ports supporting DTMF or loop dialling.

Cordless Subscriber Line Card The CSLC provides the DECT interface directly into the INDeX. The CSLC-DBS connects to the CSLC providing DECT coverage. There are two variants of CSLC, CSLC 8 supporting 8 Base Stations and the CSLC 16 supporting 16 Base Stations. Base Stations (DECT-DBS and CSLC DBS) There are two Base Stations variants, the CSLC-DBS and the DECT-DBS. The DBS provides radio coverage of between 60 and 600 metres depending on building construction. It is connected to the CSLC or DCU by a single twisted pair cable of maximum 1km length. Each DBS can support 4 simultaneous 20DT calls. The CSLC comes in two variants, supporting 8 or 16 DBS’s. The DCU supports 8 DBSs as standard or 16 DBSs if the DEB is installed. When using the INDeX DECT Link Package a maximum of 32 DBS’s may be supported. Supplied with 2m line cord. 20DT Cordless Handsets The 20DT is a lightweight pocket size cordless handset, supplied with user guide and battery giving 10 hours talk time or 90 hours standby. The 20DT can support the connection of a headset. The 20DT supports an array of cordless features but also has access to all the features associated with an Alog 2 wire port. DECT Control Unit (DCU) The DECT Control Unit provides an intelligent interface between the INDeX and the DECT Base Stations. It comprises a wall mounted cabinet with an integrated PSU and intelligent motherboard. The motherboard provides the processor function of INDeX DECT and interfaces for 8 DBSs. Also supported by the motherboard are a maximum of 8 DECT Alog Boards (DAB) and the DECT Expansion Board (DEB).

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INDeX Components and Configuration – INDeX DECT Page 3.14 DECT Alog Board (DAB) The DAB is installed in the DCU and provides 8 interface circuits for connection to Alog cassettes in the associated communications system. The DAB interface circuits support DTMF or loop dialling. A dedicated DAB interface circuit is required for each 20DT handset on INDeX DECT. The DCU supports 8 DABs, each DAB supports 8 20DT handsets, so the maximum capacity of a single DCU is 64 20DTs. Supplied with DAB 5m cable for connection to the TJF. Provides 8 analogue interfaces to the host PBX supporting time break recall. Each handset requires a DAB interface. Maximum of 8 DAB’s per DECT Control Unit (64 handsets). The unit is supplied with a DAB 5m cable for connection to the TJF. DECT Expansion Board (DEB) This is installed in the DCU to provide interfaces for an additional 8 DBSs. A DEB must be installed if the total number of DBS to be supported by INDeX DECT is between 9 and 16 (i.e. greater than 8). Supplied with DCU/DEB 5m cable for connection to TJF. DECT Repeater Base Station The coverage offered by the DECT Base Station can sometimes be limited by the ability to run cables to remote areas. The introduction of the DECT Repeater Base Station allows the area covered by DECT to be increased without the need to lay more cables. Supplied with a PSU and base station. DECT Repeater Base Station Administrator The DECT Repeater Base Station Administrator is supplied with a cable and associated software. DECT Directional Antenna A directional antenna for use with the DECT Repeater Base Station to extend coverage of INDeX DECT.

20DT Cover Leather cover for the 20DT with belt clip. Single Charger Desktop charger for a single 20DT handset. Supplied with plug top power supply unit. Headset Adaptor Cable Stereo 2.5mm plug to quick disconnect headset connector, enables GN Netcom headset to be used with the 20DT. The recommended headsets are the ADDvantage monaural – order code HS/ADD/IND, the Profile I/II/III order code HS/P123/IND and the Optima monaural order code HS/OPTIMA. DECT Belt Clip The DECT Belt Clip for the 20DT is a heavy duty belt clip providing a simple mechanism for release. DECT Survey Kit The kit comprises of an entry level charger + PSU, 20DT, Survey Base Station with PSU and quick reference guide. This provides the essential tools to undertake DECT site surveys.

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INDeX Components and Configuration – INDeX DECT Page 3.15 CSLC Start Pack This is supplied as a start pack containing all the essential components to support 6 20DT handsets and 2 CSLC-DBS’s. If further components are required for the customer configuration these should be ordered in conjunction with the CSLC Starter Pack. The CSLC Starter Pack comprises of: • 1 CSLC 8 • 2 CSLC Base Stations • 6 20DT Cordless Handsets • 6 Single Charges with plug top power supply units • 1 3m Cable with a dedicated connector at the cassette end INDeX DECT Link Package The INDeX DECT Link Package (DECT-128) allows two DCUs to be seamlessly linked to support 128 Handsets and 32 Base Stations.

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Section 5

Systems Prices

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INDeX System Prices – Cabinets, PSU’s, CPU’s and Link Cassettes Page 5.1 Cabinets and PSU’s Code Description £RSP CABCU-100-UK Cabinet INDeX 100-S 295 CABCU-UK Control unit Cabinet 395 CABEX-UK Expansion Cabinet 350 INDEX30-UK INDeX 30 system 2395 IND30-VOICE INDeX 30 system plus IVM Lite H/W kit 2995 IND30-BATT INDeX 30 Battery Backup Kit 89 IND-RACK4 4 cabinet rack, standard depth 1,495 IND-RACK5 5 cabinet rack, standard depth 1,695 RACKMTKIT INDeX Rack - 19in rack mount kit 395 PSU4 PSU 4 power supply, for up to 4 cassettes 295 PSU8 PSU 8 power supply, for up to 8 cassettes 695 CPUs Note: When purchasing a CPU-X, please remember to purchase a CPU software licence. Code Description £RSP CPUV100 CPUV100 895 CPUV200 CPUV200 1,095 CPUV400 CPUV400 1,995 CPUV-1000 CPUV1000 POA CPU-X CPU-X 995 CPU-XVM CPU-X with IVM Lite 1,845 LIC-X100-9.0 Level 9.0 CPU-X100 S/W Licence 395 LIC-X200-9.0 Level 9.0 CPU-X200 S/W Licence 795 LIC-X400-9.0 Level 9.0 CPU-X400 S/W Licence 1,995 LIC-X1000-9.0 Level 9.0 CPU-X1000 S/W Licence 4,295 LIC-X100-9.1 Level 9.1 CPU-X100 S/W Licence 395 LIC-X200-9.1 Level 9.1 CPU-X200 S/W Licence 795 LIC-X400-9.1 Level 9.1 CPU-X400 S/W Licence 1,995 LIC-X1000-9.1 Level 9.1 CPU-X1000 S/W Licence 4,295 LIC-IVMLITE-100 IVM Lite on CPU-X S/W Licence 650 Link Cassettes Note: Every Expansion Cabinet requires an ELC to connect to the Link Cassette Code Description £RSP ELC Expansion Link Cassette (ELC) 250 LC-1E-V Connects 1 Expansion Cabinet to a Control

Cabinet, includes LCC-1.7 750

LC-3E-V * Connects up to 3 Expansion Cabinets to a Control Cabinet. Purchase LCC-1.7, LCC2.9 separately *

POA

LC-4E-V * Connects up to 4 Expansion Cabinets to a Control Cabinet. Purchase LCC-1.7, LCC2.9 separately *

POA

* only available to Advanced INDeX Solutions authorised BuinessPartners

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INDeX System Prices – Cables Page 5.2 Cables * Only required for pre-August 1996 (PCS2) Cabinets Code Description £RSP 32CH-10 10m ALOG/DSLC/CSLC Cable, 32 channel 169 32CH-15 15m ALOG/DSLC/CSLC Cable, 32 channel 219 32CH-3 3m ALOG/DSLC/CSLC Cable, 32 channel 69 32CH-5 5m ALOG/DSLC/CSLC Cable, 32 channel 89 CAB-INDEX-DCU INDeX to DCU V24 port cable 35 CABPRI-10 10m RJ45 PRI Cable 89 CABPRI-3 3m RJ45 PRI Cable 49 CABPRI-5 5m RJ45 PRI Cable 69 CCDS-10 10m DASS/DPNSS coaxial cable 99 CCDS-3 3m DASS/DPNSS coaxial cable 59 CCDS-5 5m DASS/DPNSS coaxial cable 79 CCMOHJPJP EMC 14mm to 14mm MOH cable 25 CCMOHUKJP * EMC 18.8mm to 14mm MOH cable,

Japanese * 25

LCC-1.7 Link interface cable 1.7m 179 LCC-2.9 Link interface cable 2.9m 219 MCCU-3-UK 3m mains cable 6

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INDeX System Prices – Device Cassettes Page 5.3 Digital Extension Cassettes Code Description £RSP DSLC-8 DSLC 8, supports 8 digital terminals, inc 3m

32CH cable 750

DSLC-16 DSLC 16, supports 16 digital terminals, inc 3m 32CH cable

1,595


2,195


3,150

Combo Cassettes Code Description £RSP BRIC4-8-16-UK Basic Rate COMBO 4BRI/8 Alog/16 DSLC 2,250 CMBO0-8-16UK COMBO/0 trunk/8 ALOG ext/16 DSLC 1,495 CMBO6-2-16UK COMBO/6 trunk/2 ALOG ext/16 DSLC 1,495 LIC-COMBO-1 COMBO 1 S/W Licence 1,500 LIC-COMBO-2 COMBO 2 S/W Licence 3,000 LIC-COMBO-3 COMBO 3 S/W Licence 4,500 IP Networking Cassettes Code Description £RSP IPNC IP Networking Cassette with two 64K B

channels, an X.21/V35/V24 lease line port, 10Base T Ethernet port and10/100Base T Ethernet port. Supplied with a single Ethernet cable and the Administration CD

1,000

CAB-IPNC-V35 Cable for connecting V.35 Leased Lines 75 CAB-IPNC-V24 Cable for connecting V.24 Leased Lines 50 CAB-IPNC-X21 Cable for connecting X.21 Leased Lines 50 CAB-IPNC-2LAN Cable for connecting to both IPNC LAN ports

used in place of the LAN cable supplied with the IPNC

50

ISDN Primary Rate-Euro PRI Cassette Code Description £RSP E-PRI-15 EURO ISDN PRI 15, inc 3m RJ45 cable 1,350 E-PRI-30 EURO ISDN PRI 30, inc 3m RJ45 cable 2,600 E-PRI-8 EURO ISDN PRI 8, inc 3m RJ45 cable 795 INDeX Voice Manager Cassettes are considered in Section 7 For detail on which cables are included with the relevant cassettes, see Section 3

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INDeX System Prices – Device Cassettes Page 5.4 Analogue Cassettes Code Description £RSP AC15-4 4 circuit MF-AC15 cassette, inc 3m 32CH

cable 1,350

AL-0-16-UK Alog 16 extn. cassette, inc 3m 32CH cable 1,695 AL-0-24-UK Alog 24 extn. cassette, inc 3m 32CH cable 2,550 AL-2-8-UK Alog 2/8 exch. lines/extn., inc 3m 32CH cable 1,195 AL-4-2-UK Alog 4/2 exch. lines/extn.,inc 3m 32 CH cable 750 AL-8-2-UK Alog 8/2 exch. lines/extn., inc 3m 32CH cable 1,195 AL-8-8-UK Alog 8/8 exch. lines/extn., inc 3m 32CH cable 1,795 DASS Cassettes Code Description £RSP DASS-8 8 ch DASS (ISDN 30), inc 3m coaxial cable 650 DASS-15 15 ch DASS (ISDN 30), inc 3m coaxial cable 1,350 DASS-30 30 ch DASS (ISDN 30),inc 3m coaxial cable 2,600 ISDN Basic Rate-BRI Cassettes Code Description £RSP BRI-2 Basic Rate 2 port (2x2B+D), inc 3m 32 pair

cable 795

BRI-4 Basic Rate 4 port (4x2B+D), inc 3m 32 pair cable

1,095

BRI-8 Basic Rate 8 port (8x2B+D), inc 3m 32 pair cable

1,895

DPNSS Cassettes Code Description £RSP DPNSS-15 DPNSS 15 inc 3m coaxial cable 2,150 DPNSS-30 DPNSS 30 inc 3m coaxial cable 3,250 ACA Cassettes Code Description £RSP ACA Autpmatic Call Announcer, 3x16secs &

1x60secs module 995

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INDeX System Prices – Device Cassettes Page 5.5 Voice Compression Cassettes Code Description £RSP VCC-8 Voice Compression cassette, 8 full duplex

compressed voice calls 3,495

VCC-16 Voice Compression cassette, 16 full duplex compressed voice calls

5,495

VCC-28 Voice Compression cassette, 28 full duplex compressed voice calls

8,950

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INDeX System Prices – Terminals and Operator Consoles Page 5.6 20 Series Terminals Code Description £RSP 20AT Non LCD Analogue Terminal 29.99 2010 Non LCD Entry Level Digital Terminal 89 2030 Feature Phone, DSS only 165 2050 Feature Phone, inc DSS & BLF 235 2060 Top of range Feature Phone + desktop CTI 299 20CC ACD Turret inc DSS & BLF 299 20DS DSS / BLF Digital Terminal 285 20TLB Terminal Link Bracket (5 pairs) 10 20WB 20 Series Wall Bracket (5 pairs) 10 20AT – Sold in multiples of 10 only. Subject to 25% discount 20CC – Available to CRM Applications (INDeX) Authorised BusinessPartners only DT Terminals Code Description £RSP DT3-CH-UK Feature Phone, DSS only, charcoal 175 DSS-CH-UK DSS / BLF inc PSU, charcoal 290 DTWB-CH Wall bracket DT, charcoal 10 DTWB-LG Wall bracket DT, light grey 10 TLB Terminal link bracket 11 TLB-CH Terminal link bracket, charcoal 11 TT3-CH-UK ACD Turret inc DSS & BLF, charcoal 305 TT3-CH – Available to CRM Applications (INDeX) Authorised BusinessPartners only Operator Position Product Codes and Pricing Code Description £RSP NOCPRO-CLIENT * NOCpro Client PC inc software 1,395 NOCPRO-CLIENTSW NOCpro Client Software only kit 75 NOCPRO-SERV * NOCpro Server PC (also able to support first

NOCpro Client) 1,995

NOCPRO-SERVSW NOCpro Server Software only Kit 275 VIOC * Visually Impaired Op Console 4,300 LIC-WOC-1 WOC/NOC/VIOC 1 S/W Licence 1,700 LIC-WOC-2 WOC/NOC/VIOC 2 S/W Licence 3,400 LIC-WOC-3 WOC/NOC/VIOC 3 S/W Licence 5,100 LIC-WOC-4 WOC/NOC/VIOC 4 S/W Licence 6,800 LIC-WOC-5 WOC/NOC/VIOC 5 S/W Licence 8,500 * VIOC, NOCPRO-SERV and NOCPRO-CLIENT – Subject to 20% discount The VIOC is subject to minimum lead time of 10 working days and requires a licence key

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INDeX System Prices – Headsets and Accessories Page 5.7 GN Netcom Headsets and Accessories GN Netcom headsets are approved for connection to the INDeX range of communication platform. GN Netcom Headsets for INDeX are available in amplified and non-amplified versions. The amplified (MPA) headsets are strongly recommended for Contact Centres and are compatible with both the INDeX and SDX range of communication platform.

•••• Profile I/II/III Headset: Single sided headset with 3 wearing options supplied; over the ear, around the ear or over the head. There are 2 variants, one for direct connection to INDeX terminals or via an MPA unit (headset volume can be adjusted via the terminal), and one for direct connection to the SDX FT terminals.

•••• Multi Purpose Amplifier (MPA) Unit:

Used with MPA versions of the Profile I/lI/Ill and Profile Binaural, ADDvantage Monaural and ADDvantage Binaural headsets: features volume control, mute button, handset/headset toggle switch and headset stand. MPA units are compatible with 20 Series, DT and FT terminals.

•••• Optima Headset: The Optima is the entry headset model

delivering advanced features at a highly competitive price. The Optima is a monaural, over the head style headset with adjustable headband. Each headset has a flexible boom arm with a noise-cancelling microphone as standard. The Optima is fitted with the quick disconnect facility

•••• Profile Binaural INDeX Headset:

Dual ear piece over the head headset - particularly good for noisy environments. This is for direct connection to INDeX terminals or for connection to INDeX terminals via the MPA unit. This cannot be connected directly to SDX FT terminals

•••• ADDvantage Monaural Headset:

Durable over the head single-ear headset with adjustable headband and microphone boom arm. Incorporates noise-cancelling microphone as standard. This is for direct connection to INDeX terminals or for connection to INDeX terminals via the MPA unit.

•••• ADDvantage Binaural Headset:

Durable over the head dual-earpiece headset with adjustable headband and microphone boom arm. Incorporates noise-cancelling microphone as standard. This is for direct connection to INDeX terminals or for connection to INDeX terminals via the MPA unit.

• Supervisor Cord (dual headset lead):

This is available as an accessory for any headset and enables 2 headsets to be connected to one terminal. A Supervisor can then listen to the live calls and provide real time training.

•••• Switch Box

(for use with direct connect headsets only): The switch box allows users to install a headset but also retain the handset. The user can then switch between the two. It can be used with any of the direct connect headset variants.

#Note: GN Netcom Headsets are subject to 30% discount off RSP #Note: Head pieces from MPA sets are not interchangeable with non-MPA head pieces. #Price if purchased separately

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INDeX System Prices – Headsets and Accessories Page 5.8 Code Description £RSP HS/ADD/IND GN Netcom addvantage monaural 120 HS/ADD/IND/BIN GN Netcom addvantage binaural 140 HS/BARRIER * Headset barrier box * 16 HS/CORD GN Netcom quick disc cord 15 HS/OPTIMA GN Netcom optima monaural 105 HS/P123/IND GN Netcom Profile 1/11/111 150 HS/PB/IND GN Netcom Profile binaural 180 HS/SC GN Netcom supervisor cord 32 HS/SW GN Netcom headset switch 45 HS/VIOC VIOC headset 245 MPAII GN Netcom MPAII 75 CAB-20DT-HS DECT 20DT Headset Connector 20 Note: GN Netcom Headsets are subject to 30% discount off RSP * HS/Barrier – Price if purchased separately

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INDeX System Prices – INDeX DECT Page 5.9

INDeX DECT System Components Code Description £RSP 20DT-BC 20 Series DECT Handset Belt Clip 18 20DT-CH-UK Charger for 20DT Cordless Handset 50 20DT-COV Cover for 20DT Cordless Handset 28 20DT-UK Cordless DECT Handset and Charger 250 CAB-20DT-HS Headset Connector Cable 20 CSLC-16 Cordless Subscriber Line Card, supporting 16

Base Stations 3,250

CSLC-DBS Cordless Subscriber Line Card Base Station 550 CSLC-START-UK Cordless Subscriber Starter Pack UK 3,995 DECT-128 Link Package supporting 2 DECT Control

Units 1,395

DECT-RP-ADMIN DECT Repeater Base Station Programming Kit

125

DECT-RP-ANT DECT Directional Antenna for Repeater Base Station

260

DECT-RP-DBS DECT Repeater Base Station 550 DECT-SURV-UK DECT survey kit 875 CAB-20DT-HS – Subject to 30% discount INDeX DECT Cables Code Description £RSP CAB-DAB DECT cable 5m DAB for DCU-TJF

connection 35

CAB-DCU/DEB DECT Cable 5m DCU/DEB for TJF connection

35

CAB-DCU/MOD DECT cable 3m DCU-MODEM 20 CAB-DCU/PC DECT cable 3m DCU-PC 20 CAB-INDEX-DCU INDeX to DCU V24 port cable 35 For INDeX DECT component and configuration details, please refer to Section 3

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INDeX System Prices – INDeX Feature Licensing Page 5.10 INDeX Feature Licensing In order for certain system features and hardware components to function on the INDeX platform licence keys are required. The process adopted is that software licences are sold which comprise either a licence key or licence keys depending on the specific application. Resellers will order the relevant software licence and will be supplied with the appropriate licence key or keys. Each licence key is a unique 16-digit alphanumeric pass code that is specific to the serial number of each CPU and must be entered into the system database via system programming. Although not physical devices the licence keys are conceptually similar to the dongles. Certain features will not operate without the appropriate software licence.

A licence that enables a certain type of hardware component typically determines how many devices of that type can be used. Software licences in this section must be ordered when required and are only automatically supplied as indicated. This section only describes licence keys that may be ordered via Order Processing as individual items. INDeX Voice Manager, Customer Care Modules and CT Integrator also contain licence keys. However the licence keys are automatically “bundled” as an integrated component within these products and may not be ordered as individual items from Order Processing.

Code Description £RSP LIC-DIV DTMF integration S/W Licence (not required

on INDeX 30) 1,000

LIC-MOB0 DECT Parallel Ring S/W Licence 0 LIC-MOB1 DECT Integration Level 8 S/W Licence 0 LIC-MON Silent Monitoring S/W Licence (not required

on INDex 30) 0

LIC-VVI Visual Voice Integration S/W Licence 0 LIC-EVENT Event Log Level 9.0 S/W Licence (not

required on CPU-V) 1,500

LIC-X100-9.0 Level 9.0 CPU-X100 S/W Licence 395 LIC-X200-9.0 Level 9.0 CPU-X200 S/W Licence 795 LIC-X400-9.0 Level 9.0 CPU-X400 S/W Licence 1,995 LIC-X1000-9.0 Level 9.0 CPU-X1000 S/W Licence 4,295 LIC-X100-9.1 Level 9.1 CPU-X100 S/W Licence 395 LIC-X200-9.1 Level 9.1 CPU-X200 S/W Licence 795 LIC-X400-9.1 Level 9.1 CPU-X400 S/W Licence 1,995 LIC-X1000-9.1 Level 9.1 CPU-X1000 S/W Licence 4,295 LIC-IVMLITE-100 Licence key to enable the IVM Lite on INDeX

100 650

LIC-COMBO Allows both Combo and BRIC cassettes to be installed as a CPU 200, 400 or 1000, up to 3 per system

1,500

LIC-DRC-8B DRC 8B ch upgrade S/W Lic 400 LIC-DRC-16B DRC 16B ch upgrade S/W Lic 800 LIC-DRC-24B DRC 24B ch upgrade S/W Lic 1,200 LIC-X1000-9.0 / 9.1- only available to Advanced INDeX Solutions Authorised BusinessPartners only LIC-DIV – pre-enabled on INDeX 30 systems. LIC-MOB - will be charged at £1000 when NOT used with an INDeX DECT system.

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Order Hotline – Tel: +44 (0) 1707 364428 Fax: +44 (0) 1

INDeX System Prices- INDeX 1000 Components Page 5.11 INDeX 1000 Components Accommodating up to 1088 ports the INDeX 1000 system is available to BusinessPartners who have achieved Product Authorisation for Advanced INDeX Solutions. Whilst the individual components, their configuration and compatibility with other items in the range have been detailed in Sections 3,4 and 5 of the main Price List, the pricing of components unique to INDeX 800/1000 are summarised here.

Code Description CPUV1000 CPUV1000 Loaded with 8.1 software IND-RACK4 4 cabinet rack standard depth IND-RACK5 5 cabinet rack standard depth LC-3E0G Link Cassette - connects up to 3 Expansion

Cabinets to a Control Cabinet LC-4E-V Link Cassette - connects up to 4 Expansion

Cabinets to a Control Cabinet LIC-X1000-9.0 Level 9.0 CPU-X1000 S/W Licence LIC-X1000-9.1 Level 9.1 CPU-X1000 S/W Licence

8

LC-4EV

PSU4 or 8

PSU
CPU 1000
707 364415

£RSP 3,995 1,495 1,695 1,995

2,995

4,295 4,295

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INDeX System Prices- Additional Products Page 5.12 Remote Access Module The Remote Access Module comes with a 5 year warranty. It is supplied with a wall bracket and is pre-configured with Hayes command string to connect directly with INDeX. Code Description £RSP IND-RAM4 Remote Access Module 4 160 Note: When purchased as part of an INDeX system, IND-RAM4 attracts full MLD discounts. When sold individually, it will be subject to a discount of 30%.

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Section 6

Contact Centres

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INDeX Contact Centre Modules – Overview and Software Only Page 6.1

INDeX Contact Centre Modules Overview

INDeX Contact Centre Modules provided as Software Only Avaya recognises that some BusinessPartners / end users may prefer to install on their own hardware platforms or licensed copies of Microsoft NT and SQL. The OEM agreement Avaya holds with Microsoft only entitles the shipment of Microsoft SQL and Microsoft Windows NT with complete hardware and software solutions. Therefore, in a software only purchase, BusinessPartners are required to source their own licensed copies. This cost must be borne in mind by the BusinessPartner. In addition, the versions and service packs required by INDeX Contact Centre Modules (CCM) should be verified with INDeX Field Support Group (FSG), as it may change from time to time. Where customers wish to make use of their own hardware platform, Avaya provide a chargeable service where assistance is provided in configuring the PC and resolving issues. This by no means constitutes a guarantee that the system can be made to work, and results in limited hardware support liability afterwards. To exercise this option, the INDeX Field Support Group’s (FSG) assistance must be sought PRIOR to the order being accepted, such that hardware configurations, requirements, and resource planning can take place before a commitment to work on the platform is provided. To contact the INDeX Field Support Group (FSG), please dial +44 (0) 1707 364404. This is priced on an individual basis and may, in rare circumstances, conclude that the hardware platform selected is not compatible with INDeX CCM. In a software only purchase, the pricing applied to the INDeX CCM software modules remain as defined in this price list, with the exception of the INDeX CCM Server PC.

Avaya offers a range of Contact Centre Modules, which allow INDeX users of any size to provide outstanding telephone customer service. INDeX Contact Centre Modules (CCM) are designed to be modular, scalable and cost effective, allowing the user to select the most suitable modules for their particular business environment. The modules have been designed to provide a low cost entry to allow the management of a Customer Facing Department (CFD). INDeX CCM supports departments from as few as 5 telephone staff to fully featured contact centres of many hundreds of agents. All INDeX Contact Centre Modules can be provided on pre-installed hardware platforms, INDeX CCM Server PCs, that include all the relevant required Microsoft NT and SQL licences. (These are optimised to cater for the traffic levels and number of Supervisor (client) connections). Alternatively, these are available as a software only option, depending on the customer’s preferences and business requirements.

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INDeX Contact Centre Modules – Hardware Considerations Page 6.2

INDeX CCM Server PC Options The three server options are entitled CCM SPC-5, CCM SPC-10 and CCM SPC-20, to reflect the maximum number of concurrent Supervisors (clients) that may be connected to the server. There is no simple upgrade path from the CCM SPC-5 to the CCM SPC-10 or the CCM SPC-20, and therefore, careful consideration should be taken to ensure that the correct platform is recommended to the end user. To that end, the following guidelines are provided on selecting the appropriate server platform. Additionally, a CCM/IVM configuration tool is also available to assist this decision. This can be downloaded to the sales toolkit by utilising the update icon within the application. The line driver kit is required if the INDeX CCM is situated more than 5 metres from the INDeX switch, and require mains supply. The kit includes line drivers with cables and plug-top power supplies. Code Description £RSPCCM SPC-5 CCM Server PC 5 Clients 2,495CCM SPC-10 CCM Server PC 10 Clients 4,595CCM SPC-20 CCM Server PC 20 Clients 6,995CCM SPC-5R CCM Server PC 5 Clients (Rack) 2,995CCM SPC-10R CCM Server PC 10 Clients (Rack) 5,095CCM SPC-20R CCM Server PC 20 Clients (Rack) 7,495SSM LD2 Line driver kit 1pr & cable 225Subject to 20% discount only

Configuration of INDeX CCM Server PCs CCM SPC- 5 CCM SPC-10 CCM SPC-20 Processor Intel Pentium III –

700MHz Intel Pentium III

– 700MHz Intel Pentium III –

700MHz RAM 128MB 256MB 256MB

Internal Modem ✔ ✔ ✔

PCI Communications Card to Drive Wallboards

✔ ✔ ✔

Keyboard ✔ ✔ ✔

Mouse ✔ ✔ ✔

10/100 MB Ethernet Network Card

✔ ✔ ✔

Internal 30 GB Back Up Tape Drive

✔ ✔

Pack of 3 X 30 GB DAT Tapes

✔ ✔

Hard Disk Minimum 10GB Minimum 30GB Minimum 60GB

Operating System Windows NT-4 Server

Windows NT-4 Server

Windows NT-4 Server

Database Version Microsoft SQL 7 Server

Microsoft SQL 7 Server

Microsoft SQL 7 Server

Maximum Supervisor (client) connections

Five Ten Twenty

Recommended Number of concurrently log on Agents

<35 35 < 400 35 < 400

Average call rate/hr 500 < 1000 1000 < 2500 2500>

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INDeX Contact Centre Modules – INDeX CCM Server Guidelines Page 6.3 Selecting the appropriate INDeX CCM Server PC Consideration should be given to the model of hardware server on which the CCM is provided. Three factors affect the choice of INDeX CCM Server PC: • Number of Agents within the contact centre • Number of calls potentially received by the contact centre • Number of Supervisor (client) positions required You must install an INDeX CCM Server PC (CCM SPC-10) if:

Your requirement is for more than 5 Supervisor (client) PC connections to the server. Your average call rate exceeds 1000 calls per hour. You have more than 35 concurrent agents logged on. You require a back up solution to a removable media i.e. DAT tape. This server PC should NOT run any CCM or other type of client applications.

You should install an INDeX CCM Server PC (CCM SPC-20) if: Your requirement is for more than 10 Supervisor (client) PC connections to the server Your average call rate exceeds 2500 calls per hour

You require the ability to mine into very old captured data. You require a back up solution to a removable media i.e. DAT tape. This server PC should NOT run any CCM or other type of client applications.

Otherwise: You may install a CCM SPC-5, which can also run the CCM Supervisor (client) applications on the same PC if you have less than 15 agents and less than an average of 500 calls per hour. If you exceed either of these values the CCM Server PC (CCM SPC-5) should be dedicated as a server and the Supervisor (client) applications should be loaded on any other 32 bit Windows PC connected to this server through the LAN.

CCM On-line Data Availability Average calls/hour

On line data CCM SPC-5



100 13.5 years 41 years 82 years 250 5 years 16 years 32.5 years 500 2.5 years 8 years 16 years 1000 1 year 4 years 8 years 2500 6 months 19 months 3 years 5000 3 months 9 months 18 months

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INDeX Contact Centre Modules – INDeX CCM Server Guidelines Page 6.4

Supplementary details on Agents, Calls and Supervisors (1) Number of agents The higher the number of agents servicing telephone calls concurrently, the higher the volume of agent state data required to be captured by the Report Manager. In addition, for low number of agent deployments, it is viable to run CCM and IVM Supervisor (client) applications on the INDeX CCM Server PC, whilst on larger sites, it is recommended that the INDeX CCM Server PC is dedicated to data acquisition and acting as a wallboard server. (2) Number of calls The higher the number of calls, the higher the volume of data to be archived for historical analysis purposes, and the greater the size of the INDeX CCM Server PC storage required in order to support historical analysis over longer time periods. (3) Number of Supervisor positions The manner in which Supervisors configure and access the INDeX CCM Server PC is through connecting an application running on their own desktop PC to the INDeX CCM Server PC. Licensing restrictions restrict the number of concurrent desktop PC connections to INDeX CCM Server PC to a maximum of 5 on the CCM Server PC (CCM SPC-5) configuration. This may be increased to 10 on the INDeX CCM Server PC (CCM SPC-10), and then 20 on the INDeX CCM Server PC (CCM SPC-20), subject to the appropriate Microsoft NT licence pack being installed. Therefore, if the customer requirement within the next 24 months is likely to exceed 5 connections, it is recommended that INDeX CCM Server PC (CCM SPC-10) be deployed immediately. Note: the CCM clients may be loaded on any Windows 32 bit PC and do not require the purchase of any hardware from Avaya. The specification of such a PC must adhere to the following minimum requirement: Pentium P266, 64 MB RAM, Windows 95, 98, NT-4 Workstation or 2000 Professional, CD-ROM, 3.5” floppy, screen, keyboard, mouse, network card. It is possible to have the option of a rack mountable PC for all CCM Server PC’s. This PC is not for the installation in the INDeX rack; it is for installation in a customer supplied 19” rack. To order this option, select the appropriate size INDeX CCM Server PC rack code.

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INDeX Call Centre Modules – Software Modules Page 6.5

INDeX CCM Software Overview Please be aware, the order codes contained within the software section of the price list for Contact Centre Manager/Supervisor Modules and individual Contact Centre Modules, only contain Server licence keys. If you require the INDeX Application CD which contains the CCM software, you will need to order this separately using the following code: Code Description £RSPIND APPS CD INDeX Applications software CD 100

INDeX Contact Centre Manager (all modules delivered under one code) This is a package of INDeX Contact Centre Modules that offers a contact centre all CCM server/client modules, thus allowing them to view real time contact centre data, generate standard reports, create and schedule wallboard messages to PC based or wall mounted wallboards and configure the INDeX. This can be provided as software only or Avaya is able to provide a suitable CCM Server PC should that be required. The purchase of the INDeX Contact Centre Manager software provides licence keys for the following software modules: Component Description INDeX Wallboard Server and one client

Module to create, schedule and send messages to INDeX wallboards

INDeX PC Wallboard with one Agent desktop wallboard

Module to provide standard wallboard functionality plus a personalise view of the contact centre to the agents desktop

INDeX Report Manager and one client

Module to generate pre-configured historic reports on call centre data

INDeX Call Centre View Module that provides real time information on all aspects of a contact centre’s performance

INDeX Networked Administration

Module to permit INDeX administration from a desktop PC connected to the LAN

Please note it is necessary to purchase an agent licence pack for the maximum number of agents the contact centre has. The cost and order code for this package of applications is: Code Description £RSPLIC-CCM CC Contact Centre Manager software licence 3,200

INDeX Contact Centre Supervisor Software This is a package that offers one supervisor all CCM client modules, thus allowing them to view real time contact centre data, generate standard reports, create and schedule wallboard messages and configure the INDeX. This is provided, as software only, although Avaya is able to provide a suitable CCM client PC should that be required. The purchase of the INDeX Contact Centre Supervisor software provides licence keys for the following software modules:

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INDeX Contact Centre Modules – Software Modules Page 6.6 Component Description INDeX Wallboard Client Module to create, schedule and send messages to INDeX

wallboards INDeX Report Client Module to generate pre-configured historic reports on call

centre data INDeX Call Centre View Module that provides real time information on all aspects

of a contact centre’s performance INDeX Networked Administration

Module to permit INDeX administration from a desktop PC connected to the LAN

Code Description £RSP LIC-CCM CCS Contact Centre Supervisor software licence 2,000 Please note that the INDeX Contact Centre Manager software already includes one instance of all of these clients.

Stand Alone and Additional INDeX Call Centre View Client If the only module required by a customer is the real time Call Centre View package, it is possible to purchase a CCM server PC for the required number of concurrent supervisor (client) connections, an agent pack for the required number of agents and the required number of: Code Description £RSPLIC-CCM CCV Call Centre View software licence 1,750 This module also allows a further supervisor to be able to view the contact centre performance concurrently to other supervisors in real time if a CCM server PC is already deployed.

Stand Alone and Additional Report Client If the only module required by a customer is the historic reporting capability with standard reports, it is possible to purchase a CCM server PC for the required number of concurrent report clients, an agent pack for the number of agents and the required number of: Code Description £RSPLIC-CCM REP MAN INDeX Report Manager software licence 2,000 This will provide one client connection. If additional concurrent report client users are required, order the extra number of clients required using the following code: Code Description £RSPLIC-CCM REP CL INDeX Report Client software licence 1,000

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INDeX Contact Centre Modules –Wallboards Page 6.7

INDeX Contact Centre Modules Wallboards

If the only module required by a customer is the wallboard facility, a CCM server PC for the required number of concurrent wallboard clients should be purchased, plus the: Code Description £RSPLIC-CCM WB INDeX Wallboard Manager software licence 500This licence key will support up to 20 concurrent wallboard supervisor (client) positions. NB: If state information for agents is required on the wallboard display, the required agent pack should also be purchased for the number of agents. In the absence of the agent pack, it is only possible to display call totals.

INDeX PC Wallboard Licence Pack + PC Wallboard Upgrades This delivers traditional wallboard functionality to the contact centre manager and contact centre agents desktop, but with the additional benefit of each agent being able to configure and monitor a personalised view of the contact centre via their own INDeX PC wallboard. These are provided from 5 PC wallboard users up to 200, in easy to purchase steps. It is possible to purchase larger increments above 200 that make INDeX PC wallboard capable of supporting a maximum of 250 simultaneous desktop wallboards. Please note the INDeX Wallboard Manager software licence must be purchased to enable the INDeX PC Wallboard to operate. The INDeX Wallboard Manager can be purchased as part of the INDeX Contact Centre Manager software or as an individual module. Any sale above 200 agents should be in consultation with the INDeX Field Support Group (FSG), as planning rules may apply. Code Description £RSP LIC-CCM PCWB-X PC Wallboard Licence Pack for X PCWB See below Replace X with one of the following to complete the product code: PC Wallboards

£RSP PC Wallboards

£RSP PC Wallboards

£RSP

005 500 055 5,500 130 13,000 010 1,000 060 6,000 140 14,000 015 1,500 065 6,500 150 15,000 020 2,000 070 7,000 160 16,000 025 2,500 075 7,500 170 17,000 030 3,000 080 8,000 180 18,000 035 3,500 090 9,000 190 19,000 040 4,000 100 10,000 200 20,000 045 4,500 110 11,000 225 22,500 050 5,000 120 12,000 250 25,000

The INDeX Wallboard Manager module enables supervisors to create, edit, delete and schedule messages. The software has the ability to address up to 250 PC wallboards and 30 different wall mounted wallboards simultaneously.

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INDeX Contact Centre Modules –Wallboards Page 6.8

PC Wallboard Upgrades – U/G-CCM PCWB Code Description £RSP U/G-CCM PCWB PC Wallboard Licence Pack Upgrade

Administration Code FOC

In order to process an upgrade, both the new number of PC Wallboards and currently installed number will be required. When more PC Wallboards are required, the price is calculated as: Cost of PC Wallboard Pack required – Cost of PC Wallboard Pack installed + (U/G-CCM PCWB) For example: If you have 40 agents and you require an upgrade to 65 agents:

(CCM AP-65) – (CCM AP-40) + (U/G-CCM PCWB) 6,500 – 4,000 + 0 = £2,500

Wall Mounted Wallboard devices Two Wall Mount wallboard models are supported under INDeX CCM. The first is a 10-character single line wallboard. The second is a 22-character two-line wallboard. In both cases, information comprising of text or numeric data may be displayed. For BusinessPartners choosing to exploit the option of purchasing their own INDeX CCM Server PC platform, it will be necessary to install an INDeX Wallboard Manager Communications card.

Code Description £RSPCCM WB/10 INDeX wallboard – 10 1,000CCM WB/22 INDeX wallboard – 22 2,750CCM WB CC INDeX Wallboard comms card & cable 410

Please note this is a PCI type device and is only required to address wall mounted wallboard devices

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INDeX Contact Centre Modules – Optional Modules Page 6.9

INDeX Report Distributor This module allows a contact centre manager to create their own custom reports based on the historic call data stored on the CCM Server PC. The standard reports may both be edited and saved under a new name, or new reports may be created to suit the particular user’s requirements. These reports can be saved in HTML format and published on to contact centre’s web server. The CCM Contact Centre Manager and Supervisor software do NOT include an instance of this module as standard. Code Description £RSPLIC-CCM REP DIS INDeX Report Distributor software licence 3,000

INDeX Report Designer (for existing CCM v1 customers only) This module allows a contact centre manger to create their own custom reports, based on the historic call data stored on the CCM Server PC. The standard reports may either be edited or saved under a new name, or new reports may be created to suit the particular user’s requirements. The CCM Contact Centre Manager and Supervisor software do NOT include an instance of this module as standard. Code Description £RSPLIC-CCM REP DES INDeX Report Designer software licence 3,000

INDeX Workforce Management Interface Licence This licence permits the connection of the Workforce Management forecasting, scheduling and rostering packages from QMAX Systems Limited (QMS) and Blue Pumpkin (Prime Time Range) to the INDeX CCM Server. Avaya only provides the interface licence, with the Workforce Management software being priced, supplied, installed, configured and maintained by QMAX Systems Limited or Blue Pumpkin directly. Code Description £RSPLIC-CCM WFM INDeX WFM Interface software licence 2,500

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INDeX Contact Centre Modules – Agent Licence Packs Page 6.10

INDeX CCM Agent Licence Pack + Agent Upgrades When implementing an INDeX CCM it is necessary in addition to selecting the required INDeX CCM Server PC platform and client software, to also purchase a licence for the required number of agents to be monitored in real time and historically. These are provided from 5 agents up to 200 agents in easy to purchase steps. It is possible to purchase larger increments above 200 that make INDeX CCM capable of supporting a maximum of 400 agents. Please note that any sale above 200 agents should be in consultation with the INDeX Field Support Group (FSG) as planning rules may apply. Code Description £RSP LIC-CCM AP-X INDeX CCM software licence for X agents See below Replace X with one of the following to complete the product code: Agents £RSP Agents £RSP Agents £RSP Agents £RSP

5 0 18 6,100 35 10,700 120 27,700 6 600 19 6,400 40 11,700 130 29,700 7 1,200 20 6,700 45 12,700 140 31,700 8 1,800 21 7,000 50 13,700 150 33,700 9 2,400 22 7,300 55 14,700 160 35,700

10 3,000 23 7,600 60 15,700 170 37,700 11 3,450 24 7,900 65 16,700 180 39,700 12 3,900 25 8,200 70 17,700 190 41,700 13 4,350 26 8,500 75 18,700 200 43,700 14 4,800 27 8,800 80 19,700 225 51,200 15 5,200 28 9,100 90 21,700 250 61,200 16 5,500 29 9,400 100 23,700 300 91,200 17 5,800 30 9,700 110 25,700 400 POA

Agent Upgrades – U/G-CCM AP Code Description £RSP U/G-CCM AP Agent Licence Pack Upgrade Administration

Charge 200

In order to process an upgrade, both the new number of agents and currently installed number will be required. When more agents are required the price is calculated as: Cost of Agent Pack required – Cost of Agent Pack installed + (U/G-CCM AP) For example: If you have 30 agents and you require an upgrade to 45 agents:

(CCM AP-45) – (CCM AP-30) + (U/G-CCM AP) 12,700 – 9,700 + 200 = £3,200.

Another example is if you have 190 agents and you require 250 agents:

(CCM AP-250) – (CCM AP-190) + (U/G-CCM AP) 61,200 – 41,700 + 200 = £19,700.

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INDeX Call Centre Modules - Optional Hardware Page 6.11

INDeX Contact Modules Client PC A pre-configured INDeX CCM Client PC that can be connected to a customers LAN to provide a contact centre supervisor (client) position. The Client PC has the follow specification – P3- 700Mhz, 64MB Ram, Windows 98 (UK Version), CD ROM, 3.5’’floppy, screen, keyboard, mouse, 10/100 network card. Code Description £RSPCCM CPC INDeX Contact Centre Client PC 1,600*Subject to 20% discount only

INDeX Contact Centre Turret The dedicated Contact Centre turret provides specialist Contact Centre features including Log On, busy not available, Busy Wrap Up plus an exclusive View feature providing wallboard information at the desktop. Only available in grey, it can be desk or wall mounted (optional wall mounting kit) and is designed for use with headsets. A handset can be substituted for the headset. (Available to BusinessPartners who have achieved Product Authorisation for CRM Applicants (INDeX) only). Code Description £RSP20CC Contact Centre Turret Digital Terminal 299

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INDeX Call Centre Modules - Upgrades Page 6.12

INDeX CCM v1 upgrades to CCM v2 Avaya has always strived to protect customers’ investment in its product portfolio, by providing an easy upgrade path to their latest technology. Avaya provides two upgrade paths for existing CCM v1 customers to migrate to CCM v2:

(1) CCM SPC-9 upgrade kit The upgrade kit contains hardware and software, enabling an existing customer to upgrade their CCM SPC- 9 running CCM v1 software, to a CCM Server PC with a similar specification to a CCM SPC-10 plus CCM v2 software. The upgrade kit consists of the following: Component Description Hard Disk Minimum 30 GB Operating Systems Windows NT-4 Server (including 10 client licences) Database Microsoft SQL 7 Server (report manager database) RAM 128MB INDeX Application CD Latest INDeX application CD that includes CCM v2 Code Description £RSPCCM SPCV2-UGKIT Upgrade kit for CCM SPC-9 only 3000

(2) CCM SPC-5, 10 and 20 Customers who have purchased CCM SPC-5, 10 and 20, which became available on June 29th 2000, (refer to INDeX Reseller Update 263) will require software only upgrade to CCM v2. This upgrade will be FOC to the customer and requires the BusinessPartner to load the latest INDeX Application CD (IND-APPS-CD) onto the customers existing CCM Server platform.

SDX ACD Manager to INDeX CCM Upgrades Avaya fully supports customers wishing to upgrade previous copies of SDX ACD Manager to INDeX CCM. The SDX ACD Manager Server PC is NOT capable of running the INDeX CCM Server software, and therefore the purchase of a CCM Server PC is required. It is recommended that the old SDX ACD Manager Server PC is retained in order to permit historic data to be accessed after CCM upgrade. SDX ACD Manager 5.2aCr4 software is available free of charge to any SDX ACD Manager Version 5 user that requires this functionality.

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INDeX Call Centre Modules - Illustrated Pricing Examples Page 6.13

Illustrated Examples: A customer requires a 9 agent single supervisor CCM, and 10 PC wallboards. CCM SPC-5 : £2,495 LIC-CCM CC : £3,200 LIC-CCM PCWB-10 : £1,000 LIC-CCM AP-9 : £2,400 TOTAL : £9,095 A customer requires 45 agents, five Call Centre View clients, two report clients and one report designer with two 22 INDeX character wall mounted wallboards and 30 PC wallboards. Plus the ability to back the historical data to a removable media CCM SPC-10 : £4,595 LIC-CCM CC : £3,200 LIC-CCM CCV (4) : £1,750 x 4 = £7,000 LIC-CCM REP CL (1) : £1,000 LIC-CCM REP DIS : £3,000 LIC-CCM PCWB-30 : £3,000 CCM WB/22 (2) : £2,750 x 2 = £5,500 LIC-CCM AP-45 : £12,700 TOTAL : £39,995 A customer only requires the ability for three supervisors to run standard historic reports and customised reports. This is a low volume site that would be served by a CCM SPC-5. CCM SPC-5 : £2,495 LIC-CCM REP MAN(incl. One client) : £2,000 LIC-CCM REP DIS (incl. One client) : £3,000 LIC-CCM REP CL (third supervisor) : £1,000 TOTAL : £7,495 A customer requires 90 agents, eight supervisors with access to all client applications with one supervisor also having access to the Report Designer plus three INDeX 22 character wall mounted wallboards and 70 PC wallboards. The customer is supplying three of his or her own client PCs. CCM SPC-20 : £6,995 LIC-CCM CC : £3,200 LIC-CCM CCS (7) : £2,000 x 7 = £14,000 LIC-CCM REP DIS (incl. One client) : £3,000 CCM WB/22 (5) : £2,750 x 3 = £8,250 LIC-CCM AP-90 : £21,700 TOTAL COST : £64,145

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SDX ACD Manager – Windows Client and Wallboards Page 6.14

Windows ACD Supervisor (Client) The Windows Client presents all data in a Windows graphical user interface format and allow full access to the SDX ACD Manager including configuration. The Windows client may be added in two ways:- • Windows ACD Supervisor (Client): PC+ software fully configured consisting of:-

o 1-user software licence o Windows client PC:(as server PC)

Fully configured PC with SVGA colour screen, keyboard, mouse, network card, DOS 6.22, Windows for Workgroups 3.11.

• Windows ACD Supervisor (Client) Software only licence: One-off licence fee to allow installation of Windows clients on users own Windows PCs connected to an existing or dedicated LAN. The licence controls the number of simultaneously connected Windows clients to a server. The PCs must be a minimum of 486 DX2 66, 8MB RAM, with a network card, DOS 6.22 and Window for Workgroups 3.11 installed. At least on days software consultancy must be purchased to ensure successful implementation if connection to an existing LAN is required – contact Technical Support Tel: +44 (0)1707 364404 or email: [email protected] Code Description £RSPACD5 W/1 Windows ACD Supervisor 1 licence 2,495ACD5 W/3 Windows ACD Suprvisor 3 licence 5,995ACD5 W/6 Windows ACD Suprvisor 6 licence 8,995ACD5 W/ADD Windows ACD Suprvisor, additional user > 6 1,495ACD5 WPC ACD Windows Client PC 1,500ACD5 WT ACD Windows Supervisor terminal * 3,995LIC-ACD-88 SDX ACD 400 Agent software licence 0* consists of ACD5 W/1 and ACD5 WPC

ACD Wallboards ACD Wallboards provide information using the call statistics collected by the SDX ACD Manager. The SDX ACD Manager can support up to 16 Scrolling Wallboards and 20 Call Indicator Wallboards plus the Windows Wallboards, which may be displayed on any number of PCs (connected to a suitable LAN). • Windows Wallboard: Windows Wallboard provides full call indicator wallboard information on any Window PC connected to the customer’s existing LAN. Calls answered, percentage calls answered, calls out, calls waiting, longest wait, lost and total calls may be displayed on one 2 digit, and one 4 digit display. The product consists of a comms card, software, splitter cable, dongle and manual. It is designed to be connected to existing PCs on a customer’s local area network. A working knowledge of Windows is required to install the product. One day’s software consultancy may be purchased to ensure successful implementation. • Scrolling Wallboard: Displays both normal call information plus messages typed in by the SDX ACD Manager or stored on the system. Displays 2 rows of 16 characters or 1 row of 16 large characters, in static mode or can scroll longer messages. – SDX Software must be level 4.2+ and ACD S/W must be level 4.1+.

mailto:[email protected]

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SDX ACD Manager – Wallboards, Call Costing and Data Export Page 6.15 • Call Indicator Wallboard (CIW): Provides 1 x 2 digit numeric display and 1 x 4 digit numeric display. Queue Call Status:- waiting, answered, lost, total presented, percentage calls answered and longest waiting call time. The unit requires a mains supply. • CIW plus Buzzer and Relay: As ACD WB but with programmable buzzer alarm and the capacity to operate external devices. Relay contacts provided are voltage free and can switch up to 48V at 3A. Code Description £RSPACD SWB ACD scrolling wallboard 1,995ACD WB Call indicator wallboard 575ACD WINWB ACD Windows Wallboard 1,995

QMAX Client Licence This licence permits the connection of the QMS forecasting, scheduling and rostering package from QMAX Systems Ltd to the SDX ACD Manager. Avaya only provides the interface licence. The QMS software will be priced, supplied, installed, configured and maintained by QMAX Systems Ltd directly. Code Description £RSP ACD5 QMS QMAX Client licence 2,500

Call Costing Package Provides outgoing call information based on Agent PIN Numbers. Provides comprehensive Call Management cost based reports based on an algorithmic process suitable for both Cable & Wireless and BT Exchange Lines. For ACD Level 5.2 the ISDN call charge information will override the algorithmic process if enabled. Note: Please specify the STD area code in which the ACD is located. Code Description £RSPACD COST ACD Call Costing level 5.2a 1,495

Data Export Options (Level 5.2a) Data collected by the ACD system can be exported in a BDF (Database File) format for use with other PC applications (databases, spreadsheets etc). The database export option may be purchased as a software only version for installation on a customer’s existing PC. Code Description £RSPACD5 DB EXP ACD Database Export software level 5.2a 995

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SDX ACD Manager – Line Drivers, Remote Access, Auto Archive Page 6.16

Line Driver Kit Required if the SDX ACD Manager (Server) and/or the SDX Voice Manager is situated more than 5 meters from the Switch. The line drivers require mains supply. The kit includes line drivers, with cable and plug-top power supplies Note: we will not support systems using any other line drivers/mini-modems. This kit is also required for the INDeX CCM Server PC when directly connected to the INDeX serial port (over 5 metres from the switch) Code Description £RSPSSM LD2 Line driver kit 1pr & cable 225

Remote Access Kit v3.1 The Remote Access kits allow maintainers and ACD Supervisors to access ACD systems remotely via a modem link. They allow the headquarters PC monitor and program the ACD. It also allows access to the SDX programming. For maintenance purposes DOS files may be transferred to and from the ACD via the modem link. The ACD is referred to as the host end and the PC from which you are dialling is termed the Headquarters. • Remote Access Software Kit (Headquarters): This kit is designed to be installed on a customer existing PC. It allows access to any SDX ACD fitted with the remote Access Kit (Host). The kit includes modem, headquarters software and dongle. • Remote Access Kit (Host): This kit is installed on the host ACD. It allows the headquarters PC to remotely access the ACD. The kit includes host modem and host software. ACD Level 5.2 Servers have this kit fitted as standard. It is designed as an upgrade to Band 1 ACD Managers below Level 5.0. Code Description £RSPACD EXT A ACD external access 1,495ACD HQ EXT SWO Remote access software (hq) 1,495

Auto Archive Option Allows call data to be automatically archived to a network device via the Windows Client. If a Windows Client is not present, data may be archived to a zip drive connected to the ACD. Code Description £RSPACD5 ARC Auto Archive option 995

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SDX ACD Manager – 5.2a Upgrades and Additional Agents Page 6.17 A new dongle chip fitted to a new Comms card will be supplied when an existing SDX ACD Manager is upgraded to Level 5.2. The old dongle must be returned to us or an invoice will be raised for an equivalent system to the dongle.

ACD Level 5.2a Upgrades

Upgrades form pre-level 5 to ACD 5.2a Upgrades are available for all SDX ACD Managers to Level 5.2 please refer to Dealer Update 325, Reseller Update 20 and Reseller Update on ACD5.2 issued May’97 for full details. In all cases when ordering the upgrade we require the completion of an ACD Upgrade order form, including the customer name, system size, dongle serial number and full version number of the SDX software currently installed and the specification of the PC. The minimum specification to run the Level 5.2 server is an SDX Server PC. Where the upgrade software is required to be supplied on a rack mountable PC, please detail the appropriate PC and software on separate lines of the order. Code Description £RSPACD5 SPC ACD Server PC level 5 1,200ACD5 SPC RACK ACD Rack mount Server PC 1,700ACD5 SUG30 ACD level 5 s/w upgrade up to 30 agents 2,495ACD5 SUG60 ACD level 5 s/w upgrade up to 60 agents 2,995ACD5 SUG90 ACD level 5 s/w upgrade up to 90 agents 3,995ACD5 UG30 ACD upgrade to level 5 Server to 30 agents 3,695ACD5 UG60 ACD upgrade to level 5 Server to 60 agents 4,195ACD5 UG90 ACD upgrade to level 5 Server 90+ agents 5,195

Upgrades form ACD 5.0/5.1/5.2 to ACD 5.2a Upgrades to ACD 5.2a for systems currently at ACD 5.0 or ACD 5.1 are available, free of charge. Full details are available in the ACD 5.2 Reseller Update issued May 1997. Code Description £RSPACD52A SUG ACD level 5.2a software upgrade 0

Additional Agents Existing Systems may be upgraded in steps of 30 Agents. Note: For 15 agent systems the upgrade only provides 15 additional agents. Code Description £RSPACD5 U30 Additional 30 agents level 5 5,000

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SDX ACD Manager – Emergency Dongle & other upgrades Page 6.18

Emergency Dongle The emergency dongle is for use by maintainers if a failure should occur on a customer’s dongle. It comes supplied complete with comms card and can be reprogrammed once used. The dongle will allow the ACD to operate for a period of 14 days from the date of installation. Please refer to Technical Bulleting Issue 14 for more details. Code Description £RSPACD/ED5 ACD emergency dongle level 5 1,295

Replacement Software Code Description £RSPACD RS52A Replacement version of Software Level 5.2A 99

Upgrade existing satellite licence to Windows Client The minimum specification for a PC to run the Windows Client is 486 DX2 66 PC with 8MB RAM with DOS 6.22 and Windows for Workgroups 3.11 installed. The PC must also be fitted with a network card. Code Description £RSPACD5 UWST/1 ACD5 UWSL/ 1 ACD5 WPC

Satellite terminal upgrade to Windows ACD Client comprising:

- 1 user software licence upgrade to Windows (client)

- Windows client PC

2,295

795

1,500*ACD5 UWSL/1 1 user licence upgrade to Windows Client 795ACD5 UWSL/3 3 user licence upgrade to Windows Client 1,995ACD5 UWSL/6 6 user licence upgrade to Windows Client 2,995ACD5 WPC Windows Client PC 1,500** 20% discount Note: Windows Client PCs may be purchased for users who do not already have PCs of the relevant specification installed. DOS based satellites must be upgraded if server is upgraded to level 5.2a.

Windows Wallboard Upgrade Upgrades to version 1.2 for existing Windows Wallboards are available free of charge. Code Description £RSPACD WINWB SUG Windows Wallboard software upgrade FOC

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Section 7

Voice Processing

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INDeX Voice Manager – System Prices Page 7.1 INDeX Voice Manager The INDeX Voice Manager (IVM) is a fully featured voice processing system, delivering sophisticated voice mail and automated attendant functionality, and yet, is delivered on ordinary internal INDeX Cassettes. IVM is also the platform that delivers some of the Contact Centre Modules (CCM), such as INDeX Queue Manager. IVM is only available on INDeX Software Level 8.1 and CPUV-200 or above. The product requires 2 adjacent INDeX cabinet slots to be available, and imposes no practical limit on the number of mailboxes that may be configured. IVM may be managed from any 32 bit PC client connected through a LAN interface, this includes the customer’s own desktop PCs. The minimum PC specification recommended is: Pentium 233MHz+, 16MB RAM, Windows95 or NT-4, Ethernet LAN interface and CD-ROM drive. INDeX Voice Manager – System Prices The kit below includes the INDeX CT Server Cassette (SVRC), the INDeX Voice Processing Cassette (VPC). The full engineering documentation (D-IVM-ED) and the user guides (D-UGIVM) are contained on the IND APPS CD. However, it is also necessary to order the appropriate software component for the required number of ports. It may also be necessary to order the appropriate cable to permit connection to a programming PC (RJ45 crossover cable) or to a local keyboard, screen and mouse (KSM External cable) for installation and maintenance. Code Description £RSP IVM-KIT INDeX Voice Manager Hardware Kit 4,990 IVM-KIT-L-UK Upgraded INDeX Voice Mgr Hardware Kit 5,490 INDeX Voice Manager – Software Elements Code Description £RSP IND APPS CD INDeX Applications S/W CD 100 LIC-IVM-4 INDeX Voice Manager 4 port S/W Licence 705 LIC-IVM-8 INDeX Voice Manager 8 port S/W Licence 3,205 LIC-IVM-12 INDeX Voice Manager 12 port S/W Licence 5,705 LIC-IVM-16 INDeX Voice Manager 16 port S/W Licence 8,205 Please note that an order for licence keys must be accompanied by the INDeX CPU serial number. INDeX Voice Manager – Cabling and miscellaneous items Code Description £RSP SVRC INDeX CT Server Cassette 3,695 SVRC-L Upgraded INDeX CT Server Cassette 4,190 VPC INDeX Voice Processing Cassette 1,295 EXT-TOOL Cassette extraction tool 10 CABPRI-10 10m EMC approved RJ45 cable for IVM to

network hub 89

CABPRI-3 3m EMC approved RJ45 cable for IVM to network hub

49

CABPRI-5 5m EMC approved RJ45 cable for IVM to network hub

69

CAB-SVRC-KSM KSM External Cable 15 CAB-X-PC RJ45 Crossover Cable* (EMC Approved) 5 *The RJ45 crossover cable enables direct connection to the CT Server cassette from a laptop with either a PCMCIA card or D Type parallel connector.

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INDeX Voice Manager – IVM Lite Page 7.2 INDeX Voice Manager Lite The INDeX Voice Manger Lite is an entry-level voice messaging system equivalent to 4 port/180 minute systems. IVM Lite delivers all the benefits of visual voice found on IVM in a lower cost package. IVM Lite is only available on the INDeX 30 and 100 (CPU-X) with INDeX level software 9.1 and above. On INDeX 30, the product is provided as a field installable hardware item, consisting of a daughter board to the motherboard. On INDeX 100, the product is supplied as an alternative variant of CPUX. A software licence is required for INDeX 100 installations only. Code Description £RSP IVMLITE-KIT IVMLITE Hardware Kit for INDeX30 850 LIC-IVMLITE-100 IVM Lite on INDeX 100 S/W licence 650 LIC-X100-9.1 Level 9.1 CPU-X100 S/W Licence 395 CPU-XVM CPU-X with IVM Lite 1,845

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INDeX Voice Manager – System Prices Page 7.3 INDeX Queue Manager This module provides spoken comfort messages to callers waiting to be answered. The messages can include estimated time to answer, queue positions, spoken trends (e.g. ‘Thank you for holding, calls are currently being answered every 12 seconds) and message leaving options. Code Description £ RSPLIC-CCM Q-MGR INDeX Queue Manager software licence key 1,495

Please note that an order for the above item must be accompanied by the INDeX CPU serial number. INDeX Agent Assist The INDeX Agent Assist module provides the ability for system managers to set up interactive ‘Interview’ sessions. Incoming callers are taken through a structured series of questions and prompted to leave an answer either as voice or DTMF input. The answers are collated into one message and delivered to agents for transcriptions. Code Description £ RSP LIC-IVM IAA INDeX Agent Assist software licence key 995

Please note that an order for the above item must be accompanied by the INDeX CPU serial number. INDeX Agent Assist requires the higher specification IVM CT Server cassettes (SVRC-L-UK, which can be ordered separately, or as part of the IVM-L-KIT). In addition, INDeX Agent Assist requires INDeX software level 9.0.2 or above. INDeX Recording Services The INDeX Voice Recording Services module is an additional INDeX Voice Manager module that can be used to record telephone conversations based upon a customisable set of rules. Recordings can be made based on CLI, DDI, extension number, time of day with many more options available. Code Description £RSP LIC-IVM IRS INDeX Recording Services software licence key 995

Please note that an order for the above item must be accompanied by the INDeX CPU serial number. INDeX Recording Services requires the higher specification IVM CT Server cassette (SVRC-L-UK – which can be ordered separately or as part of the IVM-KIT-L-UK) In addition, INDeX Recording Services requires INDeX software level 9.0.2 or above. INDeX Voice Manager – Upgrades When upgrading a system, it is necessary to raise an order for the required software or hardware with the following upgrade charge. A credit note will automatically be raised for the value of the previously installed licence key. The BusinessPartner’s current MLD is applied to the credit note amount. Code Description £RSP U/G-IVM INDeX Voice Mgr port S/W licence upgrade 250

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Premier Voice Manager – System Prices Page 7.4 Standard Premier Features Code Description £RSP VM-PREM-2P Premier 2 Port 20hr Voice System 6,595 VM-PREM-4P Premier 4 Port 20hr Voice System 7,995 VM-PREM-6P Premier 6 Port 20hr Voice System 9,395 VM-PREM-8P Premier 8 Port 20hr Voice System 10,795 VM-PREM-10P Premier 10 Port 20hr Voice System 12,195 VM-PREM-12P Premier 12 Port 40hr Voice System 13,595 VM-PREM-14P Premier 14 Port 40hr Voice System 15,595 VM-PREM-16P Premier 16 Port 40hr Voice System 17,595 VM-PREM-18P Premier 18 Port 40hr Voice System 19,595 VM-PREM-20P Premier 20 Port 40hr Voice System 21,595 Optional Premier Features Description RSP(£) Extra Costs AMIS (per site) 500 CTI Gateway 3000 Extra Telephone Support required. Contact Sales Order

Processing for a quotation for all CTI Gateways. Display Indicator 572 Up to 16 per Voice Manager. Extra Hardware Maintenance

£40.00 per annum. Fax Server 2700 Incl.PC, Modem, Software and 1 User Licence. Extra

Hardware Maintenance required £165.00 per annum. Reseller discount 30%. Additional day’s installation required £400.00

Service Disk 750 20 Hours Storage 500 Versions 4.4/4.5 10 Hours Storage 500 On upgrades 4.1 or 4.3 to 4.5 19” Rack Mount Shelf 500 Mini-towers supplied up to 12 ports and 19” racks from 14 to

20 ports 50 Voice Mail Quick Reference User Guides

25

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Premier Voice Manager – System Prices Page 7.5 Premier Upgrades Description RSP(£) Extra Costs Versions 4.1, 4.2 to Version 4.5 1000 Add Installation Versions 4.3, 4.4 to Version 4.5 FOC Installation costs only 10 hours additional storage 500 Extra memory (for extra hours 6 ports or above)

90

Port Upgrade 1,100 Plus RSP new system less RSP of current (less discount)

Add.20 hours for pre July 1996 system >12 ports

750

Premier Lite Voice Manager – Standard Features Code Description £RSP VML-IPREM-2P Index Lite 2 Port System 2,995 VML-IPREM-4P Index Lite 4 Port System 3,695 Premier Lite Voice Manager – Optional Features Code Description £RSP VM-ST-REF-P4.6 50 Voice Mail Quick Reference guides 255

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INDeX Voice Manager – Additional Items and Upgrades Page 7.6 Software only Upgrades to SDX VM Version 5.9 SDX VM 5.6 & 5.7 have only limited programs available due to the restrictions of the dongle. When upgrading to a VM 5.9, the maximum programs (99) are required. Please check the label on your existing dongle. If the label does not state “Max program 99” then a new dongle is required. If a new dongle is required, then a purchase order should be raised stating VM 5.9 upgrade, installation details (eg 12 ports – 4 hours) and “DONGLE ONLY” required.

On receipt of the order, a new dongle will be sent out and a charge raised for a complete new system. When the existing dongle is returned, the invoice will be amended and only the cost of the new dongle charged. Code Description £RSP 4+4 Dongle 4+4 395 VM5908-SUG voice 5.9.08 upgrade s/w u/g kit P.O.A VM59-FD-SUG voice 5.9 upgrade s/w u/g kit P.O.A Additional Hours Storage Additional storage capacity can be added in stages of 4 hours. Orders for storage of 50 hours and above will be limited only by the hard disk size. i.e. the current shipping PC is fitted with a 2Gb hard disk which will be capable of storing up to 200 hours of messages.

Description £RSP

Per additional 4 hours storage £1,000 Additional Fax Lines Additional Fax lines may be added to the SDX Voice Fax Manager up to a maximum of 32 lines. When ordering, please state the number of Fax Lines required. e.g. for a 12 port 12 hour SDX Voice Manager with 12 lines of Fax please order VMGRIF 12/12 and 11 VFFAX

Code Description £RSP

VFFAX One additional fax line 1,500

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INDeX Voice Manager – Additional Items and Upgrades Page 7.7 SDX VM Additional Items • Splitter Cable

A standard VM cable is supplied unless a VM/ACD splitter cable is specifically ordered.

• V24 Line Driver Kit

If the Voice Manager and/or ACD Manager is more than 5 meters from the switch, line drivers are required.

• INDeX ALOG Cassette

Each VM Port requires a dedicated analogue channel. In the form of a two wire extension from any of the ALOG cassettes (excluding AC15). Please refer to INDeX Pricing in Section 5.

Code Description £RSP CAB-VM Cable assy v/m 9wm to 9wf 30 SSM LD2 V24 Line driver kit, 1pair & cable 225 VM/ACD SC ACD voice splitter cable 30 SDX VM Upgrades

Note: we will not accept any hardware or Dialogic voice/fax cards for credit. Existing SDX Voice Managers corresponding to the system sizes listed at the beginning of this section can be upgraded to provide either larger systems and/or increased functionality. The upgrade comprises of a new dongle (a security device that plugs into the rear of a PC) plus additional Dialogic cards and/or larger hard disk where necessary. It may also be necessary to upgrade the PC platform to one capable of supporting 32 channels. This will be required when upgrading to more ports on an SDX PC3.75 or SDX PC4, or more than 16 ports on all other platforms.

Standard voice product discounts apply to SDX Voice Manager system upgrades. To determine the cost of an upgrade for an SDX based system, calculate the difference in RSP (using current price list) between the installed and the required system and add to this the upgrade charge indicated below. Upgrade RSP = (Required system RSP –

Installed system RSP) + Upgrade charge + Upgrade charge for new PC Platform (if required).

The final upgrade RSP is subject to standard VM discounts. When ordering an upgrade, please quote the customer name, address and dongle number to ensure the correct items are supplied.

Voice Manager Upgrade Charges £ RSP Upgrade from non-fax to fax system £ 5000 Upgrade for non-fax to non-fax or fax to fax systems £ 1000 Upgrade to new PC Platform £ 2000

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Section 10

Spares

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Spares Pricing – INDeX Page 10.1 Cassettes Code Description £RSPAL-0-24-UKS Alog 24 casette Only 2,500BRI-8S Basic Rate 8 circuit cassette only 1,845CSLC-8S Cordless Subscriber Line Card, supporting 8

Base Stations 1,995

DASS-30S DASS 30 cassette only 2,550DPNSS-30S DPNSS 30 cassette only 3,200DSLC-32S DSLC 32 cassette only 3,100E-PRI-30S EURO ISDN PRI 30 cassette only 2,570 Cables Code Description £RSP232CAB RS232 wiring harness supplied with CABCU 89232CAB-100 As above, but supplied with CABCU-100 7932CH-10 10m 32 pair supplied with ALOG/DSLC/CSLC

cassettes 169

32CH-15 15m 32 pair supplied with ALOG/DSLC/CSLC cassettes

219


69


89

CABCON-9-25 3m 9pin to 25pin serial lead (EMC screened) 35CABCON-9-9 3m 9pin to 9pin serial lead (EMC screened) 35CAB-CVT 25pin male to 9pin female converter 10CAB-IPNC-2LAN Twin Ethernet Cable 50CAB-IPNC-V24 37 Way to V24 WAN cable 50CAB-IPNC-V35 37 Way to V35 WAN cable 75CAB-IPNC-X21 37 Way to X21 WAN cable 50CAB-RAM 9pin male to 25pin male modem cable 13CAB-VM 9pin male to 9pin female cable (VM only) 30CAB-WOC 25pin male to 9pin female cable 20CAB-X-PC RJ45 Crossover Cable (EMC Approved) 5CCBHS Connects BNC/Type 43 cable to

DASS/DPNSS cassettes inside CABCU 25

CCDP-10 Cable DPNSS 10m coaxial (Type 43-Type 43)

99

CCDP-3 Cable DPNSS 3m coaxial (Type 43-Type 43) 59CCDP-5 Cable DPNSS 5m coaxial (Type 43-Type 43) 79CCDP-SPEC Cable DPNSS coaxial special (Type 43-Type

43) POA

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Spares Pricing – INDeX Miscellaneous Page 10.2 Cables - continued Code Description £RSPCCDS-10 Cable DASS 10m coaxial 99CCDS-3 Cable DASS 3m coaxial 59CCDS-5 Cable DASS 5m coaxial 79CCDS-SPEC Cable DASS coaxial special POACCMOHJPJP Cable MOH 14mm-14mm 1m EMC 25CCMOHUKJP Cable MOH 18.8mm-14mm 1m EMC 25HS/CORD GN Netcom quick disc cord 15LCC-1.7 Cable link interface 1.7m 179LCC-2.9 Cable link interface 2.9m 219MCCU-3-UK Cable mains to PSU 3m 6 Miscellaneous Code Description Pack

£RSPBP INDeX CABCU/CABEX Backplane 125CAB-COVER-100 Spare CAB100 Front Cover 80CAB-COVER-CU Spare CABCU Front Cover 100CABFIX Cabinet wall bracket 10DT-FEET DT terminal feet (pack of 50) 10DT-HSC-CH 20 series/DT Handset cord, charcoal (pack of

10) 35

DT-LC-CH 20 series/DT Line cord, charcoal (pack of 10) 25DT-LC-CH-RJ 20 series/DT line cord-RJ45, charcoal (pack

of 10) 36

DTWB-CH Wall and Desk mount bracket (pack of 2 pairs)

10

EXT-TOOL Cassette extraction tool 10FUSE/IND30 Fuse 2A INDeX 30 (pack of 5) 25FUSE/PSU 4 Fuse 5A PSU4 (pack of 5) 25FUSE/PSU 8 Fuse 6.3A PSU8 (pack of 5) 25HANDSET-CH Handset DT charcoal 25HANDSET-IG Handset for the 20 Series Terminals 25LAB/EM Emergency label & window (pack of 20) 30LAB-CH 20 series/DT/TT labels, charcoal (pack of 20) 30LAB-DSS-CH 20DS/DSS/BLF units label, charcoal (pack of

30) 45

PSU-DSS-UK PSU for 20DS and DSS/BLF 32

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Spares Pricing – INDeX and INDeX DECT Page 10.3 INDeX DECT Spares • Charger PSU. Spare plug top power supply for 4 way or single charger. • Clip. Spare clip for handset (DHI / DH2) supplied in quantities of 20 only. • Mains cable. Mains power cable for DCU. • Cable for DAB. 25 way D type female cable 5 metres. DAB connection from DCU to TJF. • Cable DCU/DEB. 25 way D type male cable length of 5 metres. Base station connection from

DCU to TJF. • V24 cable DCU to PC. V24 cable 9 way female to 9 way female metres. PC to DCU

connection for programming. • Modem cable. V24 cable 9 way female to 25 way male 3 metres. Modem to DCU for remote

programming. • INDeX to DCU cable. V24 cable – 9 way female to 9 way male enabling feature integration in

association with INDeX level 8.0 software. In addition to the INDeX DECT components detailed in Section 5, the following are also available as spares items: Code Description £RSPCAB-DAB DAB 5m cable for TJF connection 35CAB-DCU/DEB DCU/DEB 5m cable for TJF connection 35CAB-DCU/MOD DECT cable 3m DCU-MODEM 20CAB-DCU/PC DECT cable 3m DCU-PC 20CAB-DCU-UK DECT DCU mains cable 6CAB-INDEX-DCU INDeX to DCU V24 port cable 35CSLC-8S * Cordless Subscriber Line Card Spare * 1,995DCU-DECT-UK DECT control unit 1,995DECT-CH1-UK DECT DH1 + battery charger 52DECT-DAB DECT analogue board inc cable 1,015DECT-DBS DECT base station inc cable 550DECT-DEB DECT expansion board inc cable 1,225DH1BAT-DECT DECT handset battery 42DH1CLIP-DECT DECT handset pocket clip (pack of 20 only) # 14.40PSUCH-DECT-UK DECT charger PSU UK 17PSUSURV-DECT-UK Survey kit PSU 20 * excludes cable # pack price

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Spares Pricing – INDeX & Applications Page 10.4 ACD Manager Systems Note: ACD Spares are subject to normal discounts Code Description £RSPACD/CC5 ACD comms card level 5 395ACD/EP ACD Epson printer LQ570+ 522ACD/MD ACD internal modem level 5 325ACD/NC2 Network card (Micronet) 80CAB-ACD-PR Cable, ACD printer Centronics 2m 15 INDeX CCM Spares Note: All PCs and associated spares are subject to 20% discount Code Description £RSP38UPC50001SAA CCM Client PC Logic Box, 64MB RAM,

Win95, Network Card and Keyboard only (SDX PC5)

1,200

CAB-CCM WB Wallboard Comms Card Cable 25CAB-CCMWB/DEM INDeX Wallboard Demo Cable 35CCM/NC CCM 10/100MB Network Card (3com) 150CCM SPC-5-PC CCM Server 5 replacement logic box Only 1,895CCM SPC-10-PC CCM Server 10 replacement logic box only 3,125CCM SPC-20-PC CCM Server 20 replacement logic box Only 4,755CCM SPC-5-PC-R CCM Server 5 replacement rack logic box,

excludes monitor 2,395

CCM SPC-10-PC-R CCM Server 10 replacement rack logic box, excludes monitor

3,625

CCM SPC-20-PC-R CCM Server 20 replacement rack logic box, excludes monitor

5,255

Voice Manager Note: SDX Voice Manager spares are subject to normal MLD Code Description £RSPD/21D-UK 2 port voice processing card 640D/41D-UK 4 port voice processing card 1,008D/81A 8 port voice processing card 1,075FAX/40 4 port fax daughter card 9600 1,591 SDX PC Spares Code Description £RSPNOCLIENT-PC PC to support NOC Client 1,200NOCSERV-PC PC to support NOC Server 1,350SDX PC4 SDX PC4 including monitor 1,350SDX PC5 Logic Box DOS 6.22 Monitor, K/B, Mse 1,350 Note: PC specification correct at time of going to press but is subject to change, dependent on our support policy.

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Section 11

Repairs

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Order Hotline – Tel: (+44) 1707 364428 Fax: (+44) 1707 364415

Repairs – The service centre Page 11.1 Quality service Fully trained engineers

We offer a high quality repair service for all our products. • All work is completed by fully trained engineers.

Quality components • Only quality components approved for manufacturing are used. 15 month repair warranty • All equipment has a full 15 month warranty from the date of sale.

Some equipment sold is manufactured by other companies and is, therefore, subject to their warranty terms. This includes GN Netcom headsets, computer monitors and keyboards, modems and printers.

3 month repair warranty • All repaired equipment has a full 3 month warranty from the date of repair.

Warranty cover • Our warranty covers faults due to improper design, manufacture or repair by us. Equipment which has been abused, tampered with, improperly installed or maintained, is not covered by our warranty.

What we will do Replace when necessary • Replace any warranty repair considered to be beyond economic

repair (due to faulty workmanship, materials or manufacture) with another unit of similar type and specification. In addition, we will replace selected higher volume repairs with an equivalent unit to provide a faster turn-around time and better service.

Soak test No Fault Founds • Soak test all No Fault Found units for a minimum of 12 hours to ensure fault free operation.

Clean all repairs • All PCBs and units will be cleaned and re-boxed as far as is practical to ensure the condition of returned equipment is suitable for use of a customer on another site.

Upgrade if possible • Returned equipment is modified to incorporate any engineering developments to improve performance, reliability or field compatibility (subject to limitations of returned hardware at our discretion).

Charge standard fixed prices • We will charge standard, fixed repair prices, as per the enclosed price list, for all out of warranty repairs. These charges will apply to all items returned for repair. Resellers who need to approve charges or who need Purchase Orders to be completed before repairs are carried out, must establish separate, mutually agreed, written arrangements with us beforehand.

What we will NOT do No repair of site damage • Replace parts that have been damaged or removed during

installation or maintenance (except at our discretion). In such events, Repair Administration will contact customers and seek authority to proceed on a chargeable basis before doing work.

No repair if too costly • Repair a unit, which in our opinion, is damaged or faulty to such an extent that it is not safe, practical or cost effective to do so.

Prices and Discounts

Note: All prices quoted are NETT, and NOT subject to any discount. VAT is chargeable.

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Repairs – Repairs Policy and Procedure Page 11.2 Repair Policy Warranty repairs in 10 days • We aim to process and return all Warranty repairs within 10 working

days (subject to spares availability) of receipt. Non-warranty repairs in 10 days

• We aim to process and return all non-warranty repairs within 10 working days (subject to spares availability) of receipt. Customers will be notified of the repair changes if an item is out of warranty and written authority is required to proceed.

No return delivery charges • No delivery charges are applied for the return of repairs within the UK. Obsolete Products • A number of our products have become or are becoming obsolete,

with spares no longer being available. These include all early PC models, (non-Windows) Operator Consoles, and many products made over 5 years ago. We will endeavour to repair all products sent to us, but cannot guarantee to repair PCs which are more than 3 years old. These will be returned unrepaired if we are unable to fix them.

Standard Repair Returns procedure Please ship all returns for the attention of INDeX Repair Centre, c/o

Multimessage Systems Ltd, Units 1 & 2 Block 26, Cranborne Industrial Estate, Cranborne Road, Potters Bar, Herts, EN6 3JH, UK (tel: 01707 644480, fax: 01707 646745) at cost to the customer. An advice note must accompany each consignment, detailing quantities and descriptions of each item for repair and stating the addresses to where repairs are to be returned and invoiced. Contact names and telephone/fax numbers should also be included. A product Return Label must be attached to each returned item (see Reseller Update Nos. 101 and 102) and completed with reason for return, problem type, date, fault description, site name (where fault arose), name of engineer identifying fault, reseller name and (for all products being returned as Early-Life failures, or for credit) RMA number assigned by our Field Support Group. Failure to provide the necessary information may result in an item being returned unrepaired.

Advance Early-Life Failure Replacement Where advance replacement of an Early-Life failure is required, report the fault

to Field Support Group (FSG tel. no. 01707 364404). FSG will assess whether the problem requires an advance replacement unit or can be fixed immediately. If an advance replacement is required, FSG will notify the reporting engineer of the Return Material Authorisation (RMA) number. This should be written on the Product Return Label and notified to Order Processing, who will arrange shipment of the replacement unit. A Purchase Order number must be advised to Order Processing, as these replacements will be invoiced at full RSP. The replacement unit will include a copy of the RMA form. Credit will only be given on receipt of the faulty unit, including ALL original packing and documentation, and with its completed numbered RMA form (providing we accept it as a genuine Early-Life failure) within 10 days of replacement issue.

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Repairs – Repairs Policy and Procedure Page 11.3 Early-Life Failures Early-Life failures must follow the standard procedure and must include ALL

original packaging and documentation. Failure to comply may result in a rejection of the Early-Life failure claim. In this case, or if no RMA is included with the repair, we will treat the goods as normal warranty returns for repair as per our Repair Policy. Accepted Early-Life failures are exchanged for new stock or credited in full if covered by Advance Replacement.

Voice Manager, ACD Manager and Windows Operator Console Systems These products follow the same procedures for repair, return and Early-Life

failures as all others. Special attention should be paid to packing and completeness. Items damaged due to inadequate packing will not be repaired free of charge under warranty by us. Products returned incomplete to us will be repaired and sent back equally incomplete to the customer, or credited, at our discretion. Customers are recommended to return ONLY the faulty component of these systems to minimise risk of damage to other items.

Upgrades Software or hardware may be upgraded to later versions or PCS levels

according to information published in Main Price List or through Reseller updates. When an upgrade is required, the item to be upgraded should be sent to Repair Administration, together with a Purchase Order specifying the upgrade required. Repair Administration will contact the Reseller if additional information is needed. If no Purchase Order is sent with items for chargeable upgrades, we will not carry out the upgrade but will request a formal Purchase Order before proceeding

International Customers Our Repair Policy and Procedures will operate identically for International

Customers as for UK customers, but with the following exceptions: A longer time will be allowed for returns and repair turnaround in recognition of the additional freight requirement. The costs of freight for returns to us, and of chargeable repairs outwards from us, will be borne by the customer. Warranty repairs will be shipped via surface transport FOC, or by the air at the customer’s cost. Special care should be taken over packing.

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Repairs – INDeX Range Repairs Prices (includes DECT) Page 11.4 Cabinets Equipment Repair Price £ CABCU/CABEX 75 CABCU-100-S 75 Back Plane 65 Rack Mounting Kit 40 IND-RAM2 Modems 50 Terminals Equipment Repair Price £ DT1 20 DT3, TT3 35 DT4/5/6, TT5 40 DSS/BLF 45 INDeX AT1-CH 20 INDeX PT1-CH FOC * * unless damaged or incomplete Cassettes Equipment Repair Price £ ACA 65 ALOG/4/2, 2/8,M 8/8, 8/2, 0/16, 0/24 65 AC15 65 BRIC 98 BRI 2/4/8 98 COMBO 0/8/16, 6/2/16 75 CPU 100/200 120 CPU 400/800/1000 150 DASS 6/8/15/30 98 DPNSS 15/30 98 DSLC 8/16/24/32 65 Dummy Demo Cassettes 20 ELC 65 E-PRI8/15/30 & Euro DPNSS 98 LC-1E0G, 1E4G, 2E4G, 3E0G, 3E1G, 4E0G 65 SVRC 98 VCC-8/16/28 98 VPC 98

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Repairs – INDeX Range Repairs Prices (includes DECT) Page 11.5 Cables and Ancillaries Racks are not considered repairable through the normal process. In the event of damage to racks, contact Repair Administration for guidance or rectification. Equipment Repair Price £ CABPRI 3/5/10 12 32CH 3/5/10/15 12 CCDS 3/5/10, CCDP, CCBH 12 232 CAB, 232 CAB-100 12 CCMOHUKJP/JPJP 10 LCC-1.7/2.7/2.9 18 FO-CAB 5/10/15/20/25 metres 12 CCDP33/5/10 12 CABCON 9-9/9-25 6 CAB-WOC/VM/CVT 6 CAB-RAM/ACD-PR 6 VM/ACD SC 12 Other cables should be discarded if faulty and replaced Power Supplies Equipment Repair Price £ PSU4 75 PSU8 100 INDeX DECT INDeX DECT is supplied with a 12 month warranty, the following is a price list for repairs carried out after the warranty expiry date. All items are refurbished to an “as new” standard. DCUs should be returned for repair complete with motherboard and PSU, but with DEBs and DAB removed and returned separately. Equipment Repair Price £ DCU Repair 680 DCU Power Supply Unit 190 DECT Analogue Board (DAB) 130 DECT Expansion Board (DEB) 190 DECT Base Station (DBS) 130 DH1 / DH2 Handset * *75 * Price excludes renewal of battery. Repaired handsets will be returned with original batteries. It is therefore advised to return handsets for repair without the battery.

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Repairs – PC based product repair prices Page 11.6 General Components Equipment Repair Price £ Monitors 100 PC Logic Boxes PC1/1.1 300 PC2 300 PC3 250 PC4 250 PC5 250 ACD Systems and Components Equipment Repair Price £ ACD Line Drivers 30 ACD System Wallboards – Non Scrolling 100 ACD System Wallboards – Scrolling 150 ACD Dongle 50 ACD Network Card 35 Epson Printer 120 ACD Internal Modem 65 Voice Manager Systems and Components Repairs to Dialogic Cards Equipment Repair Price £ Lsi/80 120 D21/41/42 120 D80/81 120 D121 120 Fax cards 150

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Repairs – SDX Range Repair Prices Page 11.7 Control Units • All units are modified to incorporate any engineering developments to improve performance, reliability or field

compatibility. • All control units have power supply, motherboard and TJF (if applicable) tested as per the individual units. • All units are safety tested (isolation and earth continuity). Equipment Repair Price £ SDX 40/40E/60N/180/420/420N Extension Unit 100 SDX 10 Control Unit 100 SDX 20/40/40E Control Unit 115 SDX 60/60N/180/420/420N Control Unit 145 SDX 420N/60-420N Group Control Unit 145 Subscriber Line Cards (SLC’s) and Derivatives • All cards are modified to incorporate any engineering developments to improve performance, reliability or

field compatibility Equipment Repair Price £ SLC,ACDSLC, Op Con SLC, DSS/BLF SLC 30 Comms Line Cards and Conference Card Equipment Repair Price £ SDX 20/40E/180 CLC 60 Conference Supervision Card 60 Motherboards, TJF and Other CU Components • All cards are modified to incorporate any engineering developments to improve performance, reliability or

field compatibility. • Software on SDX 10/20/40E systems is automatically upgraded to Version 3.7 NCC compatibility. • All card slots and RS ”£” ports are tested. • Speech, tones and conference (where applicable) are tested. Equipment Repair Price £ SDX 10/20/40/40E, CU and 180 GCU Motherboard 75 SDX 60/60N/180/420/420N CU Motherboard 135 SDX 420N/60-420N GCU Motherboard 135 SDX 420N Backplane 75 SDX 40/40E Bus Extension Board 60 Test Jack Frame (TJF) 40 SDX 10 RS232 Interface 30 Change Controller Equipment Repair Price £ Change Controller 60

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Repairs – SDX Range Repair Prices Page 11.8 CPU, Switch and Memory Cards • All cards are modified to incorporate any engineering developments to improve performance, reliability or

field compatibility. • Software is automatically upgraded to the latest version of the same software level, e.g. Version 2.3 can be

upgraded Version 2.4 (NCC software can be fitted at customer request and cost). • Battery voltage and current drain is checked and the batteries replaced if discharged. Equipment Repair Price £ CPU cards 60 Switch cards 60 EPROM cards 60 RAM cards 60 NV RAM cards 60 SDX 60/120/420N Memory cards 60 Tie Line Cards • All cards are modified to incorporate any engineering developments to improve performance, reliability or

field compatibility. • Call set-up and cleardown tested. • Tone levels checked (AC15 and FSC only). • DC5/10 Line Card: All cards will be fitted with latest software (PCs 3.0) to make the cards SDX 420N

compatible. • AC15 Line Card: All cards will be fitted with latest software PCs 3.0 and modified to work on SDX 420N (PCs

4.0 software will be fitted at customer request and cost). Equipment Repair Price £ DC5/10/AC15/FSC Line cards 60 DTLC Cards • Speech and data channels tested • Frame synchronisation tested Equipment Repair Price £ DTLC (DPNSS or DASS II) 110 Analogue Signalling Card 110 4-wire Interface Cards 50 Trunk Cards • All cards are modified to incorporate any engineering developments to improve performance, reliability or

field compatibility. • Dialling and ring detection tested. • Speech and recall function checked • All cards will be fitted with the latest levels of software (LD-PCS 7, MF – PCS 5 MF, SW – PCS 1.2). Equipment Repair Price £ TLC LD/MF/SW & Door Entry 40

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Repairs – SDX Range Repair Prices Page 11.9 Two wire Cards • Cards trested in LD and MF modes. • Ring and Recall functions tested. • All cards fitted with latest levels of software (TWC – PC 3.2, TWLC – PCS 3.1). • New OPM’s supplied with TWLC. • MF decoder fitted to TWLC if missing. Equipment Repair Price £ Single Circuit TWC 60 TWLC & TWLC VM 60 Cables Due to the nature of these products, many are unrepairable. However, we will check any returned cables for continuity and intermittent failure and attempt repair. All cables will be returned identified as operational or faulty. Equipment Repair Price £ Fibre Optic Cables 12 2 Box Cable 12 3 Box Cable 18 Co-axial Cables – DASSII/DPNNSS 12 Music-on-Hold and ACA Cards • Internal and external music options tested. • Message/music modules fully tested and erased. Equipment Repair Price £ SDX40/40E MOH card 60 ACA/DMOH card 60 ACA/DMOH Message Module 50 Terminal Repairs • All terminals are modified to incorporate any engineering developments to improve performance, reliability or

field compatibility, though not necessarily to the latest PCS level. • All terminals will be cleaned, repackaged and supplied with new cables as appropriate. • All damaged or cosmetically poor parts will be replaced. Equipment Repair Price £ FT1, FT1M 20 FT2 32 FT3 & FT5 40 FT4 & ACD Turret 45 DSS/ BLF Main & Extension Unit 45 Fibre-optic Interface Cards • All cards are modified to incorporate any engineering developments to improve performance, reliability or

field compatibility. • Optical Power Levels and data integrity checked. Equipment Repair Price £ CGU/GCU/Dual Link Interface Cards 60

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Repairs – SDX Range Repair Prices Page 11.10 Power Supplies • All power supplies have their output voltages and current limits checked. • All power supplies are safety tested. Equipment Repair Price £ SDX 10 PSU 70 SDX20/40/40E/60/60N/180/420/420N PSU 80 Operator Consoles The SDX (non-Windows) Operator Console and its associated VIOC are obsolete. We will attempt to repair returned Operator Consoles at the standard repair price of £200 each, but it is increasingly difficult to perform complete repairs or obtain spare parts. Where customers return an Operator Console for genuine repair and we are unable to repair it, a concessionary price (net) will be offered to the customer for an exchange replacement Windows Operator Console (WOC). Resellers must ensure that SDX sites are upgraded to INDeX or 5.1.13 software before a new WOC is installed. Customers must note that SDX Operator Consoles are vulnerable to transit damage and must be packed accordingly.

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Repairs – Other Products/Service Centre Upgrades Page 11.11 Sapphire Terminal • All terminals will be cleaned, repackaged and supplied with new labels as appropriate. • Software is automatically upgraded to Version 4.6 (PCS 9) for NCC compatibility. • All damaged or cosmetically poor parts will be replaced. • Dialling and ring detection is checked. • Program memory is checked and cleared Sapphire Distribution Box • Dialling and ring detection is checked. • All extension ports checked. • All damaged or cosmetically poor parts will be replaced. Equipment Repair Price £ Sapphire Terminal 60 Sapphire 1+5/2+8 Distribution Box 50 Sapphire Extender Board 20 Headsets GN Netcom headsets and amplifiers should be returned for repair to GN Netcom (UK) Limited’s Repair Centre at 141 High Street, Rickmansworth WD3 1AR. GN Netcom will repair or replace them under their standard 1 year warranty terms. Platronics headsets and amplifiers should be returned for repair to Platronics Limited’s Repair Centre at Interface Business Park, Binkroll Lane, Wooton Bassett, Wiltshire SN4 8QQ. Platronics will repair or replace according to their standard warranty terms. Any headsets or amplifiers returned to us will be processed as normal repairs, but customers are advised to note that repair turnaround times will be longer than if sent directly to the manufacturers. Equipment Repair Price £ Headsets / Amplifiers 50 SPOT Equipment Repair Price £ SPOT 2400/14.4 65 i Upgrades Note: Old software cards to be returned to Repair Administration for upgrade. • SDX 10 and SDX 40E may be upgraded to level 3.8 or 3.7b software respectively b purchasing the

corresponding memory kit from us – see main Price List. Systems sent in this upgrade will be charged for the kit plus full repair price.

• Upgrades to Voice Managers and ACD systems are all detailed in the main Price List. Systems sent in for upgrade to the Service Centre will be charged £150 plus the published price for the relevant upgrade.

Equipment Repair Price £ 60/420N: Upgrade of any SDX 5.1 range software to 5.1.13 FOC 420N GCU: Upgrade of any 1.0 software to 1.1 140 180: Upgrade of any SDX 4.x range software to 4.3 100 180 : Upgrade of and SDX 1-3 range software to 3.2 140 Operator Console upgrade to level 2.1 software 395

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Section 12

Technical & Marketing Documentation

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Technical Documentation and User Guides Page 12.1 System Technical Documentation Code Description Pack

£RSPD-I-ED INDeX Engineering Documentation, 150

pages, A4 ring binder. Includes; Installation & Maintenance manual, System Programming guide, Programming Refernece Manual, Technical Description, NOC Installation & Programming manual

49

D-I-SMM INDeX system manager manual 9LAB-RETPAD Product Return Labels (pad of 50 labels) FOC Voice Processing Technical Documentation Code Description Pack

£RSPD-IVM-ED INDeX Voice Manager Engineering Doc 49 Call Centres Technical Documentation Code Description Pack

£RSPD-CCM-CC Contact Centre Manager documentation.

Contains user manuals for: Wallboard, Call Centre View, Report Manager, Report Designer and Networked Administrator

49

D-CCM-IAA-SM INDeX Agent Assist documentation. Contains docs for: Administration Manager, Query Gateway, Supervisor and Transcription client

49

D-CCM-IM Contact Centre Module Installation & Maintenance manual (pack 4)

100

D-CCM-Q-MGR INDeX Queue Manager documentation 25D-CCM-REPT CCM Sample Reports, full colour 12 User Guides (Note: DT User Guides are available from the our web site only) Code Description Pack

£RSPD-20XX-UG 20 series User Guide - CD (pack 5) 25D-UGDH1 DECT DH1 handset User Guide (pack 50) 100D-UGDSS DSS/BLF User Guide (pack 50) 100D-UGNOC NOC User Guide (pack 50) 250D-UGNOCPRO NOCpro User Guide (pack 50) 250D-UGRACK Rack installation guide (pack 50) 100D-UGVIOC VIOC User Guide 5D-UGVM Voice Manager User Guide (pack 50) 100

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Marketing Materials and Tools Page 12.2 Marketing Materials Code Description Pack

£RSP D-BRCCM INDeX CCM brochure (pack 50) 100D-BRIASG INDeX Applications Solution Guide (pack 10) 70D-BRIGS INDeX Guest Services brochure (pack 50) 75D-BRIND30 INDEX30 brochure & data sheet (pack 50) 25D-BRIVCCAN Voice Compression Cass Sales Guide (pack

10) 70

D-BRIVM INDeX Voice Manager brochure (pack 50) 75D-BRMAS INDeX Master brochure (pack 50) 100D-BRSUM INDeX Summary brochure (pack 200) 100D-BRVAD Voice & Data Networking brochure (pack 50) 100D-DATIND30 INDeX 30 Data Sheet FOCD-PRDES INDeX Product Description (pack 20) 380D-PRDES-AD2 Product Description Addendum 2 (pack 20) 80D-PRDES-AD3 Product Description Addendum (pack 20) 40DS-ROM SALKIT INDeX Sales Toolkit CD ROM Version 3

(pack 5) 20

DS-ROM-CCM INDeX CCM Demo CD (pack 10) 50D-WALLET INDeX presentation wallet (pack 14) 28 Windows Help files and Disk Based Products Code Description Pack

£RSPDS-QM Quotation Manager CD-ROM (pack 10) 60DS-ROM ENGKIT INDeX Engineering Toolkit (pack 10) 20

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Dem Kits Page 12.3 Portable Demonstration Systems – INDeX The INDeX demonstration system is supplied in 2 parts: The system itself is housed in a metallic, wheeled case containing a CABCU, PSU4, CPU200 (at latest software version) 1 x DSLC-8, 1 x ALOG 8/8 (offering 4 loopback circuits for trunk simulation plus two wire device ports) and 1 x CSLC-8 (inc. 1 x CSLC-DBS). Fully wired for immediate ‘plug and play’, the demonstration kit additionally supplied a soft carry case containing 1 each 2010, 2050, 20CC, 20AT and 20DT. Code Description £RSPDEMKIT-UK INDeX demonstration kit 6,250 Portable Demonstration Systems – INDeX 30 The INDeX 30 demonstration system is supplied in two parts: The system itself is housed in a metallic, wheeled case, containing a complete INDeX 30 system, including the optional INDeX Voice Manager Lite. Fully wired for immediate ‘plug and play’, the demonstration kit additionally supplies a soft carry case, containing 1 x 2010, 2 x 2030 and 1 x 2050 terminals. Code Description £RSPDEMKIT30 INDeX 30 demonstration kit 3995 INDeX CCM Demo Kit with INDeX 10 W/B Comprises the INDeX CCM Dem CD-ROM, INDeX Wallboard 10 - Demo and the INDeX Wallboard Demo Cable. This enables the INDeX Wallboard 10 to be connected to the RS232 port of any Laptop or desktop PC running the INDeX CCM Dem CD-ROM. This enables messages to be sent to the demo wallboard. INDeX CCM Demo Kit with INDeX 22 W/B Comprises the INDeX CCM Dem CD-ROM, INDeX Wallboard 22 – Demo and the INDeX Wallboard Demo Cable. This enables the INDeX Wallboard 22 to be connected to the RS232 port of any Laptop or desktop PC running the INDeX CCM Dem CD-ROM. This enables messages to be sent to the demo wallboard. Code Description £RSPDEMKIT-CCMWB/10 INDeX CCM Dem Kit with INDeX 10 W/B 1,040DEMKIT-CCMWB/22 INDeX CCM Dem Kit With INDeX 22 W/B 2,790

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Dem Kits Page 12.4 Dummy Cassettes These cassettes are made from the same casing as standard device cassettes and offer identical cable connections and LED displays to the INDeX components they represent. At a fraction of the cost and subject to standard discounts, they provide an ideal and cost effective means of populating a demonstration facility. Code Description £RSPD-ALOG Dummy Alog demo cassette only 75D-CPU Dummy CPU demo cassette only 75D-DASS Dummy DASS demo cassette only 75D-DSLC Dummy DSLC demo cassette only 75 Note: • Dummy cassettes are supplied without cables • These are non-standard items and may be subject to an extended lead time to availability

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Section 13

CTI Products

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INDeX CT Integrator – Overview Page 13.1

INDeX CT Integrator The INDeX CT Integrator runs on a Windows NT or Windows 2000 Server platform. The minimum level of INDeX software required to support the INDeX CT Integrator is level 9.0.2. INDeX CT Integrator will work with all INDeX sizes (from 30 to 1000), with either a CPU-V or a CPU-X.

Licensing Purchase of the INDeX CT Integrator SDK or Runtime enables CTI for all devices and computers connected to the INDeX switch.

ACD type applications that require agent related events, also require the CCM Agent Licence Pack to be installed. This must be set to the number of roaming agents that will be logged in to the INDeX. Please refer to the CCM price list section.

Requirements For INDeX CT Integrator to be installed, the following must be present:

• An INDeX running Level 9.0.2 software or later.

• A PC running Windows NT or Windows 2000 for the server. This may be an existing NT server that is simply connected to the INDeX via a LAN connection (if the INDeX has an INDeX Voice Manager installed) or via a serial cable. For more than 10 client computers, Windows NT Server or Windows 2000 Server or Advanced Server is required

• Client PCs running 32 bit windows (eg. Windows 95, Windows 98, Windows NT 4.0 or Windows 2000)

• The appropriate licences enabled on the INDeX CPU

• The LAN should be set up to use the TCP/IP or IPX protocol

The INDeX CSTA-1 gateway is an optional component of INDeX CT Integrator, and requires the purchase of the LIC-CTINT-RUN software licence.

Pricing Code Description £RSP

LIC-CTINT-RUN1 INDeX CTI Middleware Run - supports all APIs except CSTA-1

2,000

CTINT-SDK INDeX CTI Middleware Software Developers Kit – supports all APIs except CSTA-1

7,500

CTINT-CSTA12 ECMA CSTA-1 Protocol Driver for INDeX 2,500

APP-CD-ROM INDeX Applications CD-ROM (contains the software for INDeX CT Integrator Run)

100

1 Please note that ACD type applications that require agent related events also require the CCM Agent Licence Pack to be installed. This must be set to the number of agents on whom events and call/feature control are required. Please refer to the CCM price list section. 2 This licence also requires the LIC-CTINT-RUN licence.

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INDeX CT Integrator – Pricing Page 13.2 Level 6 CTI Stream Use of the Level 6 CTI Stream is deprecated; we do not recommend its use for new systems. However, it is still available for legacy third-party applications, and is supported on all levels of INDeX prior to level 9.2.


LIC-CTI Level 6 CTI Stream 2,500

The licence key is subject to Normal Matrix Line Discount (MLD)

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INDeX CT Components – Pricing Page 13.3 INDeX CT Components Shrink-wrapped, screen-popping and integration with leading contact management applications.

Requirements The technical requirements for INDeX CT Components are the same as for INDeX CT Integrator.

The necessary components of INDeX CT Integrator required to support INDeX CT Components are included with the product and do not need to be ordered separately.

Pricing Code Users £RSP Code Users £RSP

CTCOM-5 5 1,800 CTCOM-105 105 17,250

CTCOM-10 10 3,000 CTCOM-110 110 18,000

CTCOM-15 15 3,750 CTCOM-115 115 18,750

CTCOM-20 20 4,500 CTCOM-120 120 19,500

CTCOM-25 25 5,250 CTCOM-125 125 20,250

CTCOM-30 30 6,000 CTCOM-130 130 21,000

CTCOM-35 35 6,750 CTCOM-135 135 21,750

CTCOM-40 40 7,500 CTCOM-140 140 22,500

CTCOM-45 45 8,250 CTCOM-145 145 23,250

CTCOM-50 50 9,000 CTCOM-150 150 24,000

CTCOM-55 55 9,750 CTCOM-155 155 24,750

CTCOM-60 60 10,500 CTCOM-160 160 25,500

CTCOM-65 65 11,250 CTCOM-165 165 26,250

CTCOM-70 70 12,000 CTCOM-170 170 27,000

CTCOM-75 75 12,750 CTCOM-175 175 27,750

CTCOM-80 80 13,500 CTCOM-180 180 28,500

CTCOM-85 85 14,250 CTCOM-185 185 29,250

CTCOM-90 90 15,000 CTCOM-190 190 30,000

CTCOM-95 95 15,750 CTCOM-195 195 30,750

CTCOM-100 100 16,500 CTCOM-200 200 31,500

CTCOM-U Unrestricted P.O.A

Upgrade cost = cost of numbers of users required – users already licensed + £250.

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INDeX Digital Recorder - Pricing Page 13.4 INDeX Digital Recorder The INDeX Digital Recorder may be configured from 4 concurrent channels up to a total of 16 channels per unit. Each optical disk has an archive capacity of 650 channel hours per side, therefore delivering up to 2600 channel hours of on line storage in a dual disk configuration. The INDeX Digital Recorder connects to the INDeX through ordinary analogue (ALOG) ports. In order to achieve the required CT integration through which calls are identified, recordings established and messages indexed, a LAN connection is required to a windows NT platform, running a copy of the INDeX Digital Recorder Gateway software. INDeX CT Integrator licences are not required for this. If the customer can not supply their own PC platform, a standard CCM server PC (order code CCM-SPC-20) may be purchased for this purpose. The system includes all required telephone cabling, LAN cabling for either point to point networking or connection to a hub, a set of 5 optical disks, supervisor software, manuals and guides. Please note that an order should contain both the hardware and the licence key elements.


CCM-DIG-REC4 Digital Recorder Hardware – 4 ports 48703




LIC-DIG-REC4 Digital Recorder Licence – 4 ports 12004


LIC-DIG-REC12 Digital Recorder Licence– 12 ports 36004


The software required to run the solution, which includes both INDeX CT Integrator and the INDeX Digital Recorder Gateway, is available on the INDeX Applications CD-ROM, which can be ordered using the following code:


IND-APPS-CD INDeX Applications CD-ROM 1003

Additional Recording Media Code Description £RSP CCMDIG-RECMED Set of 5 recording optical disks 1502

Installation and Maintenance Services Installation and Maintenance Services for INDeX Digital Recorder can be either supplied by the INDeX BusinessPartner, or purchased through Racal. For more details, please contact Lynda Hayward from Racal, on telephone 02380 877094, or by fax on 02380 848919.

3 Please contact your account manager for discount information 4 Subject to normal Reseller Matrix Line Discount (MLD)

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INDeX Workflow Manager - Pricing Page 13.5 INDeX Workflow Manager

The INDeX Workflow Manager has two components. The first is The INDeX Workflow Designer that allows the off-line creation of custom campaigns by the supervisor. Up to 4 supervisor positions may be enabled per system. The second component is The INDeX Workflow Client, which is used by agents at run time to have access to the campaign scripts.

The product requires a Windows NT-4 server platform with a copy of Microsoft SQL server. It is possible to purchase a CCM server PC for this purpose if required, or to use a customers’ own PC platform. The server platform delivering CCM should not be used for this product, and a dedicated server is recommended.

An SPC-20 is recommended. Please see the CCM Section for more details.

Pricing INDeX Workflow Manager is supplied in kit form, as shown below. This kit includes both the designer and client components, and all associated documentation, as well as the application CD-ROM (IND-APPS-CD).


IWM-KIT INDeX Workflow Manager Software Kit 150

This is subject to normal reseller MLD.

INDeX WorkFlow Manager Designer – Software Licence Key Code Description £RSP

LIC-WF-DES1 Single Supervisor Designer Module 4,500

LIC-WF-DES2 2 Concurrent Supervisors Designer Modules 7,000



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INDeX WorkFlow Manager – Pricing Page 13.6 INDeX WorkFlow Manager Client – Software Licence Key Code Users £RSP Code Users £RSP

LIC-WF-CL5 5 2,000 LIC-WF-CL105 105 25,250

LIC-WF-CL10 10 4,000 LIC-WF-CL110 110 25,500

LIC-WF-CL15 15 6,000 LIC-WF-CL115 115 25,750

LIC-WF-CL20 20 8,000 LIC-WF-CL120 120 26,000

LIC-WF-CL25 25 10,000 LIC-WF-CL125 125 26,250

LIC-WF-CL30 30 11,000 LIC-WF-CL130 130 26,500

LIC-WF-CL35 35 12,000 LIC-WF-CL135 135 26,750

LIC-WF-CL40 40 13,000 LIC-WF-CL140 140 27,000

LIC-WF-CL45 45 14,000 LIC-WF-CL145 145 27,250

LIC-WF-CL50 50 15,000 LIC-WF-CL150 150 27,500

LIC-WF-CL55 55 16,000 LIC-WF-CL155 155 27,750

LIC-WF-CL60 60 17,000 LIC-WF-CL160 160 28,000

LIC-WF-CL65 65 18,000 LIC-WF-CL165 165 28,250

LIC-WF-CL70 70 19,000 LIC-WF-CL170 170 28,500

LIC-WF-CL75 75 20,000 LIC-WF-CL175 175 28,750

LIC-WF-CL80 80 21,000 LIC-WF-CL180 180 29,000

LIC-WF-CL85 85 22,000 LIC-WF-CL185 185 29,250

LIC-WF-CL90 90 23,000 LIC-WF-CL190 190 29,500

LIC-WF-CL95 95 24,000 LIC-WF-CL195 195 29,750

LIC-WF-CL100 100 25,000 LIC-WF-CL200 200 30,000

LIC-WF-CLU unrestricted 33,000

Upgrade cost = cost of number of users required – users already licensed + £250.

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Section 14

Data Solutions

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Data Solutions Prices – Data Router Cassette Page 14.1

Data Router Cassette* The Data Router Cassette (DRC) allows Local Area Networks (LAN) to be linked over ISDN Dial-up circuits or Leased Lines. All DRCs are shipped with 8 ‘B’ channels enabled. Additional ‘B’ channels can be enabled by CPU licence keys. A single 3m RJ45 cable is included with all DRCs (i.e. CAB PRI-3S) for connection to the Local Area Network. An optional X21 cable is available as a separate item for installations requiring kilostream connectivity. *Available to Applications Networking Solutions product authorised BusinessPartners.

Data Router Cassette (DRC) Prices Code Description £RSPDRC-0M 8 B channel Data Router Cassette, 0

modems, inc cable 1,995

DRC-4M As above, plus 4 x V34 modems, inc cable 2,695DRC-8M As above, plus 8 x V34 modems, inc cable 3,395LIC-DRC-8B Lic. Key to enable 8B ch upgrade to 16 B 400LIC-DRC-16B Lic. Key to enable 16B ch upgrade to 24 B 800LIC-DRC-24B Lic. key to enable 24B ch upgrade to 32 B 1,200CAB-X21 X21 cable for use with DRC 64

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Data Solutions Prices – IP Networking Cassette Page 14.2 IP Networking Cassette The IP Networking Cassette (IPNC) has been designed for Internet Access, Remote LAN access and Voice over IP solutions. The basic cassette, suitable for Internet Access solutions, is shipped with two 64K B channels, an X.21/V35/V24 lease line port, 10BaseT Ethernet port and 10/100 BaseT Ethernet port. Each cassette includes a single Ethernet cable and the Administration CD. Modem, voice compression options and the 32 channel licence key for Remote LAN access and Voice over IP solutions are only available to those resellers ‘Application Networking Solutions Product’ authorised. Code Description £RSPIPNC No modems, no voice compression 1,000IPNC-M* 4 x V90 modems, no voice compresion 1,500IPNC-VC5* No modems, 5 channel voice compression

module 1,800

IPNC-M-VC5* 4 x V90 modems, 5 channel voice compression module

2,300

IPNC-VC* No modems, 20 channel voice compression module

6,000

IPNC-M-VC* 4 x V90 modems, 20 channel voice compression module

6,500

LIC-IPNC-32-1 IPNC 1 x 32 ch - upgrades a single cassette to 32 channels

1,200

LIC-IPNC-32-2 IPNC 2 x 32 ch - upgrades two cassette to 32 channels

2,400

LIC-IPNC-32-3 IPNC 3 x 32 ch - upgrades three cassette to 32 channels

3,600

CAB-IPNC-V24 Cable for connecting V24 leased lines 50CAB-IPNC-V35 Cable for connecting V35 leased lines 75CAB-IPNC-X21 Cable for connecting X21 leased lines 50CAB-IPNC-2LAN Cable for connecting to both IPNC LAN

ports. Used in place of the LAN cable supplied witht eh IPNC

50

CD-IPNC-ADMIN Spare/Upgrade Admin CD. This includes the latest version of the Administration application, IPNC system software and IPNC documentation. Note - this CD is included with all new IPNCs

20

* Available to Applications Networking Solutions product authorised BusinessPartners.

Documents

Product Range Price List - Avayasupport.avaya.com/elmodocs2/INDeX/BP_Updates/UK/318a.pdf · Summary Price List – INDeX System 1.3 Summary Price List – INDeX 30 1.5 ... LIC-WOC-1