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Product Returns
Parts Technician
First Period
Material Handling and Storage
270102h
© 2012, Her Majesty the Queen in right of the Province of Alberta
NOTE
Net sales for a company are their sales less the returns. (Sales - Returns = Net Sales)
Consider the following example. (Sales) $182,346.58 (Returns) $5,486.95 = (Net Sales) $176,859.63
© 2012, Her Majesty the Queen in right of the Province of Alberta
NOTE
Normally, the original order (invoice) is required in order to show from whom the product was purchased, when the product was purchased and at what price.
© 2012, Her Majesty the Queen in right of the Province of Alberta
Figure 1 - Warranty parts. (Photographed at Hi-Way Services Ltd.)
© 2012, Her Majesty the Queen in right of the Province of Alberta
Figure 2 - Casting number.
© 2012, Her Majesty the Queen in right of the Province of Alberta
Figure 3 - Return policy posted. (Photographed at NAPA Auto Parts)
© 2012, Her Majesty the Queen in right of the Province of Alberta
Figure 4 - Return policy printed on invoice.
© 2012, Her Majesty the Queen in right of the Province of Alberta
Figure 5 - Invoice stamped "Non-returnable."
© 2012, Her Majesty the Queen in right of the Province of Alberta
Figure 6 - Sample credit note.
© 2012, Her Majesty the Queen in right of the Province of Alberta
Figure 7 - Relationship between time and restocking charges.
© 2012, Her Majesty the Queen in right of the Province of Alberta
NOTE
This is not an exhaustive list.
© 2012, Her Majesty the Queen in right of the Province of Alberta
NOTE
With most computerized inventory control systems, the on-hand balance is automatically updated once the credit note is closed and printed.
© 2012, Her Majesty the Queen in right of the Province of Alberta
Table 1 - Discrepancy report on parts order.
DISCREPANCY REPORT ON PARTS ORDER
PLEASE REPORT ANY INVOICE OR SHIPPING EXCEPTIONS WITHIN SIXTY DAYS OF DATE OF SHIPMENT TO THE PARTS DISTRIBUTION CENTRE THAT MADE SHIPMENT GIVING FULL DETAILS. USE A SEPARATE REPORT FOR EACH SHIPPING ORDER.
SHIPPING ORDER NO.
INVOICE NO. INVOICE DATE
TO PARTS DISTRIBUTION CENTRE at
PART NUMBER ORDERED
PART NUMBER RECEIVED
DESCRIPTION QUANTITY INVOICED
QUANTITY RECEIVED
REMARKS: IMPORTANT: BE CERTAIN CARRIER HAS DELIVERED CORRECT NUMBER OF PIECES AS SHOWN ON THE SHIPPING BILL. REPORT ANY SHORTAGES, OVERAGES OR DAMAGES IMMEDIATELY TO THE CARRIER. VERBAL REPORTS WILL NOT SUFFICE.
IF ADJUSTMENTS ARE TO BE MADE BY THE PARTS DISTRIBUTION CENTRE, THE CREDIT OR DEBIT WILL APPEAR ON THE INVOICE WITH REFERENCE TO THE CLAIM NUMBER.
DATE: DLR./DIST. CODE:
DLR./DIST. NAME:
ADDRESS:
CITY: PROV. PCODE:
SIGNED BY:
© 2012, Her Majesty the Queen in right of the Province of Alberta
NOTE
Requesting the customer to prepay for items that are being ordered encourages the customer to pick up the parts when received. If the customer does not pick up the product, you are not out anything since the parts have been billed.
© 2012, Her Majesty the Queen in right of the Province of Alberta
NOTE
Using a digital camera to take pictures of the damaged part, the packaging and the carton the product was shipped in is helpful in processing any claim.
© 2012, Her Majesty the Queen in right of the Province of Alberta
Figure 8 - Product lot number.
© 2012, Her Majesty the Queen in right of the Province of Alberta
Table 2 - Return Goods Authorization Form (RGA).
Reference # 68423
RETURN GOODS AUTHORIZATION (RGA) FORM
Please complete and return this form to:
D & B Distribution Centre 1301 - 16 Avenue N.W Calgary, Alberta T2M 0L4
ITEMS BEING RETURNED:
Quantity Part Number Description
Customer Name:
Address:
Daytime Phone Number: Order Number:
REASON FOR RETURN (Please check one):
□ I ordered the wrong item.
□ Product was clearly damaged during shipment.
□ Product is defective.
□ I no longer need the item.
□ I have placed a new order for product and I want a credit for return.
RETURN TERMS & CONDITIONS All returns must be made within 30 days and authorized with a completed RETURN GOODS AUTHORIZATION (RGA) form. Return merchandise must be in original packaging and in resalable condition. Please note credits cannot be issued for merchandise damaged or not delivered to our facility. We cannot reimburse shipping charges for any return. All returns are subject to a 25% restocking fee. Special orders of merchandise cannot be cancelled or returned.
© 2012, Her Majesty the Queen in right of the Province of Alberta
Table 3 - Returned goods request form.
RETURNED GOODS DOCUMENT
Purchasing Department RETURNED MATERIALS MEMORANDUM
P.O. No.:
Returned to: Invoice No.:
Address: Date of RGM:
City & Province: Authorized by:
Department: Address:
Reason for return:
Action required:
Item No. on P.O. Quantity Unit Description of Materials Returned
Returned by: Received by:
Via: (Name in Full):
Date returned:
Note to Company Please sign this copy and return to:
Return authorized by:
Return this document to:
© 2012, Her Majesty the Queen in right of the Province of Alberta
Figure 9 - Recycling plastic. (Photographed at Federated Co-op Ltd.)
© 2012, Her Majesty the Queen in right of the Province of Alberta
Figure 10 - Cardboard compactor. (Photographed at Finning Canada Ltd.)
© 2012, Her Majesty the Queen in right of the Province of Alberta
NOTE
When customers bring in their old component (dirty core) to purchase a remanufactured one, they are taking advantage of an exchange program and it is not necessary to charge them the core charge (clean core). Keep their old component (dirty core) and box. Check that the component supplied matches the one returned.
© 2012, Her Majesty the Queen in right of the Province of Alberta
Figure 11 - Invoice with core charge.
© 2012, Her Majesty the Queen in right of the Province of Alberta
Figure 12 - Core charge decal.
© 2012, Her Majesty the Queen in right of the Province of Alberta
Figure 13 - Credit note with core credit.
© 2012, Her Majesty the Queen in right of the Province of Alberta
NOTE
Some retailers require the core to be returned in the original box of the replacement component (Figure 14).
© 2012, Her Majesty the Queen in right of the Province of Alberta
Figure 14 - Cores returned in their original box.(Photographed at NAPA Auto Parts)
© 2012, Her Majesty the Queen in right of the Province of Alberta
Figure 15 - Track roller cores. (Photographed at Finning Canada)
© 2012, Her Majesty the Queen in right of the Province of Alberta
Figure 16 - Turbo charger core. (Photographed at Finning Canada)
© 2012, Her Majesty the Queen in right of the Province of Alberta
Figure 17 - Fuel injector core. (Photographed at Finning Canada)
© 2012, Her Majesty the Queen in right of the Province of Alberta
Figure 18 - Cylinder head core. (Photographed at Finning Canada)
© 2012, Her Majesty the Queen in right of the Province of Alberta
Figure 19 - Crankshaft core. (Photographed at Finning Canada)
© 2012, Her Majesty the Queen in right of the Province of Alberta
Figure 20 - Engine core. (Photographed at Finning Canada)
© 2012, Her Majesty the Queen in right of the Province of Alberta
Figure 21 - Engine core stretch wrapped.(Photographed at Waterous Power Systems)
© 2012, Her Majesty the Queen in right of the Province of Alberta
Figure 22 - Transmission assembly core.(Photographed at Waterous Power Systems)
© 2012, Her Majesty the Queen in right of the Province of Alberta
NOTE
Any assembly that contained fluids when in use must be drained prior to returning it to the manufacturer. Instruct your customers to drain fluids from cores prior to bringing them back for credit.
© 2012, Her Majesty the Queen in right of the Province of Alberta
Figure 23 - Accumulation of core. (Photographed at NAPA D.C. Edmonton)
© 2012, Her Majesty the Queen in right of the Province of Alberta
Figure 24 - Cores in storage. (Photographed at Waterous Power Systems)
© 2012, Her Majesty the Queen in right of the Province of Alberta
Figure 25 - Typical remanufactured core policies printed in parts catalogue.(Photographed at NAPA Auto Parts)