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www.futurequals.com | [email protected] | 01530 836662 L4NVQDCS_V4_23/01/18 PRODUCT SHEET LEVEL 4 NVQ DIPLOMA IN CUSTOMER SERVICE Qualification Overview The purpose of the Level 4 NVQ Diploma in Customer Service is to provide learners already working within customer services, with the skills, knowledge and understanding required to progress to a higher level of responsibility, such as management. Qualification Structure To achieve the Level 4 NVQ Diploma in Customer Service learners must complete a minimum of 50 credits: 14 credits from Mandatory Group M and a minimum of 20 credits from Optional Group 01. A maximum of 16 credits can come from Optional Group 02. At least 38 of the credits must be achieved at Level 4 or above. Qualification Documents A Qualification Specification and Evidence Logbook is available to centres from our website www.futurequals.com. However, specifications with indicative content or other guidance will be provided to centres upon learner registration. Progression Opportunities The Level 4 NVQ Diploma in Customer Service has been specifically designed to support progression on to other relevant qualifications, including the Level 5 Diploma in Management and Leadership. Level: 4 Age: 18+, 19+ TQT: 500 GL: 178 Credits: 50

PRODUCT SHEET LEVEL 4 NVQ DIPLOMA IN CUSTOMER SERVICE · 2018-05-15 · To achieve the Level 4 NVQ Diploma in Customer Service learners must complete a minimum of 50 credits: 14 credits

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Page 1: PRODUCT SHEET LEVEL 4 NVQ DIPLOMA IN CUSTOMER SERVICE · 2018-05-15 · To achieve the Level 4 NVQ Diploma in Customer Service learners must complete a minimum of 50 credits: 14 credits

www.futurequals.com | [email protected] | 01530 836662

L4NVQDCS_V4_23/01/18

PRODUCTSHEET

LEVEL4NVQDIPLOMAINCUSTOMERSERVICE

QualificationOverviewThepurposeoftheLevel4NVQDiplomainCustomerServiceistoprovidelearnersalreadyworkingwithincustomerservices,withtheskills,knowledgeandunderstandingrequiredtoprogresstoahigherlevelofresponsibility,suchasmanagement.

QualificationStructureToachievetheLevel4NVQDiplomainCustomerServicelearnersmustcompleteaminimumof50credits:14creditsfromMandatoryGroupMandaminimumof20creditsfromOptionalGroup01.Amaximumof16creditscancomefromOptionalGroup02.Atleast38ofthecreditsmustbeachievedatLevel4orabove.

QualificationDocumentsAQualificationSpecificationandEvidenceLogbookisavailabletocentresfromourwebsitewww.futurequals.com.However,specificationswithindicativecontentorotherguidancewillbeprovidedtocentresuponlearnerregistration.

ProgressionOpportunitiesTheLevel4NVQDiplomainCustomerServicehasbeenspecificallydesignedtosupportprogressionontootherrelevantqualifications,includingtheLevel5DiplomainManagementandLeadership.

Level:4

Age:18+,19+

TQT:500GL:178

Credits:50

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