CHAPTER 2

Demonstrate understanding to the importance of appearance, grooming and hygiene practice in tourism and hospitality work environment

Explain the importance of appearance in the work environment

Practise good personal hygiene which includes bathing, using deodorant, and practising oral cleaning habits.

Practise professional standards of hygiene, grooming, attire and neat appearance in class and public places.

Can be define ad impression It is the act or instance of coming into

public view It is also the act or an instance of

coming into sight The act of appearing in a particular

places

To attract people come to our hotel To get the trust from people To give confidence to ourself and to

people around us To show our personality To get good impression from people To make customer happy when see us

in a good appearance

Sign that we want to make an effort for our partner

People make judgment based on our appearance

To find style that fits to our particular job and works.

Make the environment more friendly The result of a better job

WHAT IS HYGIENE?

Hair should be cut closeThe uniform should be spotless and

well ironedNails should be well-manicuredMust used deodorant and perfumeShoes must always polishA close shave is necessaryAvoid bad breath

Long hair should be tied up in a neat and tidy bun or pony tail

Flat shoes with sturdy heels are advisable Stocking should always be clean Use light make-up to project a

professional working image Excessive jewellery should be avoided Fresh light fragrance is preferable Uniform must be clean and well-ironed

IN YOUR OWN GROUP, DISCUSS HOW TO PRACTISE

PROFESSIONAL STANDARDS OF HYGIENE, GROOMING,

ATTIRE AND NEAT APPEARANCE IN CLASS AND

PUBLIC PLACES.

Rambut Baju Kasut Seluar Make up Wangi wangian aksesori

Bincangkan persepsi negatif yang mungkin timbul jika penampilan diri buruk