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Careers in

PROFESSIONAL SERVICES

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INDUSTRY IMMERSION EXPERIENCE PROGRAM

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AcknowledgmentsYoung people require as many opportunities as possible to experience the world of work in order to become well informed before developing a career pathway plan for their futures. This workbook has been developed to provide secondary students in Year 7 to 10 with a range of activities to explore the exciting career opportunities available in Victoria. It presents career information on one of the 11 industries that are experiencing exponential growth. The Career Education Association of Victoria wishes to acknowledge the support of the Victorian Department of Education and Training in the development of this IIEP Student Workbook.

CEAV Industry Immersion Experience Program Team

CEO: Bernadette GigliottiBusiness Manager: Lee PonsioenProject Officer: Tabitha DaviesEditor: Bernadette Gigliotti

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Industry Immersion Experience Program

What will I do for a job in the future?This is a BIG question! But also a very important one.

Getting ready for the world of work includes understanding who we are and what we value. We need to know why we work but also who we would like work for. The Industry Immersion Experience Program will help you in researching future careers and perhaps life options!

What is an Industry Immersion Experience?An Industry Immersion Experience is an opportunity to actively engage in a morning, an afternoon or a day on site in industry. It is an opportunity to see how industry operates to give you a better understanding of the world of work in order to help you make decisions about future subjects, courses and training. You will be able to hear directly from Managers, CEOs and staff regarding areas of current and future skills needs in industry, as well as ask questions about working in the industry. You can find out ‘first hand’ what skills and training are required and what employers look for when recruiting. The Industry Immersion Experience Program is an ideal opportunity to gather information to help you with your future career and pathway planning.

What can I do to prepare for an Industry Immersion Experience?It’s a great idea to do your own research in order to help you formulate questions you can ask on the day. Conduct a web search of the company you are going to visit. What do you think might be some of the careers that exist in that industry? What do you want to know about those careers? What is it like for the people that work in those positions? Do they get to travel a lot? Do they work long hours? Do they sometimes have to work at night? How long did it take them to find a job in the industry? What was the first job they ever did and what did they learn from that job that helps them in the role they have now? There are many questions you could ask that will help you decide whether it is an area you would like to research further.

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Medical Technology &

Pharmaceuticals

Retail, Transport Distribution & Logistics and Postal

Construction Technology

Transport Technology

Visitor Economy

Creative Industries

Digital Technology

Defence Technology

International Education

Professional Services

Food & Fibre

In Victoria, there are 11 industries that will experience substantial future growth.

You will have visited one of these industries on your Industry Immersion Experience. Was it an industry you would like to know more about? What are other jobs that might exist in this industry?

You can use the following websites to research careers and pathways into that industry.

My futurewww.myfuture.edu.auVictorian Skills Gatewaywww.skills.vic.gov.au/victorianskillsgateway/Jobs Outlookwww.joboutlook.gov.au

Australian Apprenticeships Pathwayshttps://www.aapathways.com.au/

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Jobs outlookProfessional Services The Professional Services Industry includes technical services such as architecture and engineering, law and legal services, financial and banking services, information media and telecommunications, and information and technology services such as software design.

Occupations in this industry include:EngineerAccountLawyer

Fast Facts:• The online presence of professional services has grown steadily over the last few years and social

media has become crucial for brand awareness• Future analysts predict that many companies will exist solely online, with no permanent office space• An online review is a more influential marketing tool than a television advertisement however word

of mouth remains the most influential marketing tool of all• Continued growth and development of the sector will create more highly skilled, high value and

creative jobs for Victorians and will position the state as a major solutions provider in the world• Professional Services employ over 380,000 Victorians

Subjects to focus on to help develop skills for this industry include: Legal Studies, Psychology, Sociology, Business Management, Economics, Maths, English, Art, Geography, Visual Communication and Design, Politics, Accounting.

Focus on a CareerReal Estate Agent Average Wage: $59,800 – Employment Prospects: Strong

What does a Real Estate Agent do?A Real Estate Agent is a person who handles the buying, selling and leasing of property on behalf of their clients. They can be responsible for residential property, commercial property and areas of land. They maintain a high level of contact with clients and others involved in property transactions including conveyancers, builders and trades people.

Tasks include:• Accepting and listing properties and businesses for sale and lease, conducting inspections,

and advising buyers on the merits of properties and the terms of sale or lease• Advising vendors of sales and marketing options such as sale by auction and open house inspections• Cataloguing and detailing land, buildings and businesses for sale or lease and arranging advertising• Assessing buyers’ needs and locating properties and businesses for their consideration• Offering valuations and advice for buying and selling properties and businesses, and structuring

the terms of settlement• Collecting and holding rent monies from tenants, and remitting to owner on agreed basis• Addressing non-compliance with terms and conditions of tenancy and pursuing rental arrears

Possible Pathways into this IndustryCertificate IV in Property ServicesGraduate Certificate in Social Science – Housing Management and PolicyAdvanced Diploma of Business (Public Relations)Master of PropertyOn the job training

*Real Estate Agents in Victoria need to complete the Real Estate Agent’s Representative Registration

ArchitectSoftware DesignerAdvertising Executive

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BEFORE your Industry Immersion Experience…

Activity #1

What do I want to find out about the Professional Services Industry?Write down 5 questions regarding the Construction Technology Industry to ask staff on your Industry Immersion Day:

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Also, jump online and complete the PRE Industry Immersion Experience Survey. This will help us understand what you already know about the industry you are going to visit. You can find the link on our website or your career advisor/teacher will email it to you:

Website: www.ceav.vic.edu.au/industry-immersions

Survey Monkey: www.surveymonkey.com/r/KVT9WB8

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Be Curious DURING your Industry Immersion Experience

Activity #2

Take notes and jot down any questions you may like to follow up with your teachers and careers practitioner when you return to school.

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Reflect!• Is there a role in this industry

that would suit me?• What subjects might I choose

to help me develop learning for this industry?

• What are some of my subject/ pathway options into

this industry?

Make sure you ask your questions on your Industry Immersion Experience day! This is a really good opportunity to gather as much information as you can to help you make decisions about your future subject and course choices.

Observe!• What is the

industry site like? • Is it noisy?

• Do you have to wear special clothing or

a uniform?

Ask questions!• What do you want to know

about this industry?• What skills do you need?

• What are some of the pathways into

this industry?

AFTER your Industry Immersion Experience…

Activity #3

Pathway PlanningWhat are the key messages regarding the Professional Services Industry you heard on this Industry Immersion Experience?

Take a few minutes to reflect on your Immersion Experience and record any new information you gathered.

What are three things you have learnt regarding this industry that you didn’t know before?

Name 3 of the key skills required to work in this industry

Do you have these skills now?Yes, I have ALL of these skills!Yes, I have some of these skills (List the skills you have)

No, but I would like learn these skills (List the skills you would like to learn)

What subjects do I need to learn these skills?

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My Career Action Plan

Activity #4

My career plan into the Professional Services Industry could be:

What companies do you think you could approach to participate in work experience or what industry immersion experience could you attend that would give some idea of what it would be like to work in the Professional Services Industry?

Work Experience at:

Industry Immersion Experience at:

Hint: Remember to access your allies. Who could you talk to regarding getting some work experience in this industry?

What subjects will you need to help you move into the Professional Services Industry?:Research your senior school subjects and add related subjects here:

VCE

VCAL

VET

SBAT (School Based Apprenticeship or Traineeship)

What kind of apprenticeships/traineeships are available in the industry? List these below:

Hint: Check out Australian Apprenticeships https://www.australianapprenticeships.gov.au/

Certificates/ Diplomas/ Bachelor DegreesCan you list a tertiary institution that offers one of each?

Certificate:

Diploma:

Bachelor Degree:

Are there other training requirements that are compulsory or could be of benefit to you in this industry? For example, Real Estate Licence, Introduction to Auctioneering.

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STEP 1:

STEP 2:

STEP 3:

STEP 4:

STEP 5:

POST Industry Immersion Experience

Activity #5

Jump back online and complete the POST Industry Immersion Experience Survey.This will help us understand what you have learnt from your visit and how industry can provide additional information to help you plan a future career in this industry.

Website: www.ceav.vic.edu.au/industry-immersions

Survey Monkey: www.surveymonkey.com/r/KVT9WB8

Are you interested in exploring another industry?Talk to your teacher/ career advisor about attending another Industry Immersion Experience.All upcoming Industry Immersion days are listed on our website and new ones are being added all the time!

www.ceav.edu.au/industry-immersions

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Classroom Based Industry Explorer

Activity #6

Each Industry Immersion Experience features activities to build your skills and knowledge about work in this industry. Your teacher will take you through these activities back at school.

Activity A (designed for Levels 7 & 8)ECONOMICS AND BUSINESS – The Business Environment

With a partner research a famous Australian Entrepreneur.

What are the characteristics they possess that have helped them to be successful?

What skills and attributes do they have that have helped them to build their businesses?

Through your research select 3 top skills your entrepreneur has that has helped them be successful.

Create a ‘How To’ infographic that gives examples of ways in which people can develop these skills.

For example; Janine Allis started her company ‘Boost Juice’ from her home, and opened her first juice bar in Adelaide. She had no business experience but had a passion for fresh juice. This passion was the main driver behind her success. To be a successful entrepreneur, you must have passion for what you do.

Present your infographic to the class.

Activity B (designed for Levels 9 & 10)ECONOMICS AND BUSINESS – Work and Work Futures

Professional Services encompasses a number of occupations including lawyers, advertising professionals, architects, accountants, financial advisers, engineers etc; any occupation that offers a knowledge based service to clients.

You are to write an article based on an interview you have with a person in a Professional Services position that highlights the skills and attributes required to fulfil their role.

Things to consider are:

Do they possess any inherent personality traits that drew them to that occupation?

What skills do they draw upon the most in their job?

How have they developed their skills and what kind of ongoing professional development have they completed to upskill?

What do they believe are the most important skills and attributes to have to be successful in their industry?

As a class collate all the articles together for a book that can be sourced in the library or careers office.

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A Employer

B Employee

C Employment Agreement

D Full-time Position

E Part-time Position

F Casual Position

G Modern Award

H Pro Rata Wage

I Qualification

J Apprenticeship

K Trainee

L Degree

M Upskill

How good is your work words knowledge?

Activity #7

The following terms are used when referring to education, career development and the world of work.

With a friend, match the word to the definition.

A person or organisation that offers wages and salaries to workers in exchange for their work

Ongoing employment of an average of 38 hours per week. The hours are agreed on between the employer and the employee

Employment undertaken for part of a day or part of a week, but usually at the same time each time

A wage that is calculated to match the % of time you spend at work

A person who provides labour for a person or organisation in exchange for a wage

A position that is undertaken on a needs basis

The minimum wage and conditions an employee is entitled to receive for their work

The skills and knowledge received to complete a certain kind of work

A mix of ‘on-job’ experience (workplace) and 'off-job’ (classroom) learning

A person who is training for a particular job or profession

An award conferred by a University or College that identifies that the recipient has successfully completed a course of study

To complete additional training that improves an employee’s skills and knowledge

A contract signed by the an employer and employee that sets out the terms and conditions of employment

*Answers can be found in STUDENTS RESOURCES under the Industry Immersion Experience tab on our website: www.ceav.vic.edu.au/industry immersions

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Useful Websites: #7

Want to know more?Explore the following websites for more information on careers in the Professional Services Industry.

myfuture myfuture.edu.au/occupationsJobs Outlook joboutlook.gov.au/occupation Victorian Skills Gateway skills.vic.gov.au/victorianskillsgatewayAustralian Apprenticeships Pathway www.aapathways.com.auREIV (Real Estate Institute of Victoria) www.reiv.com.auLaw Institute of Victoria www.liv.asn.auReserve Bank of Australia www.rba.gov.au

ReferencesFast Facts References

http://www.business.vic.gov.au/__data/assets/pdf_file/0006/1275504/ Professional-Services-strategy-web-version-20160310.pdf

https://economicdevelopment.vic.gov.au/priority-industries-sectors/professional-services

Work Words ReferencesFair Work Australia Website

https://www.fairwork.gov.au

My notes

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Career Education Association of Victoria

Building A61 Civic Drive, Greensborough,VIC 3088

Ph: 03 9433 8000www.ceav.vic.edu.au

Careers in

• Construction Technology• Creative Industries• Defence Technology• Digital Technology• Food & Fibre• International Education• Medical Technology and Pharmaceuticals• Professional Services• Retail, Transport Distribution & Logistics and Postal• Transport Technology• Visitor Economy

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