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Page 1: Professional Registration System (HCP) User Manual...Professional Registration System User Manual Version 1.0 Page 4 of 87 INTRODUCTION 1.1. Overview The Professional Registration

Page 1 of 87

Professional Registration System (HCP)

User Manual

Version 1.0

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User Manual Version 1.0

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REVISION HISTORY

Version Effective

Date Summary of Changes Author

1.0 24/01/2013 First Draft

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TABLE OF CONTENTS

INTRODUCTION ..................................................................................................................................... 4

1.1. OVERVIEW ............................................................................................................................... 4 1.2. SCOPE .................................................................................................................................... 4 1.3. DEFINITIONS, ACRONYMS AND ABBREVIATIONS ......................................................................... 4

2. FUNCTIONS ................................................................................................................................... 4

2.1. SUBMIT CPE CLAIMS ............................................................................................................... 4 2.1.1. In-Service Programmes(Claimable by Advanced Practice Nurse (APN) only) ........... 10 2.1.2. Local Events(Claimable by Advanced Practice Nurse (APN) only) ............................ 14 2.1.3. Overseas Events ......................................................................................................... 18 2.1.4. Oral Presentation ........................................................................................................ 22 2.1.5. Poster Presentation ..................................................................................................... 26 2.1.6. Quality Improvement ................................................................................................... 30 2.1.7. Research ..................................................................................................................... 34 2.1.8. Book / Textbook .......................................................................................................... 38 2.1.9. Clinical Practice Guidelines ......................................................................................... 42 2.1.10. E-LEARNING / ONLINE PUBLICATION............................................................................... 45 2.1.11. JOURNALS .................................................................................................................... 49 2.1.12. SELF DIRECTED LEARNING ............................................................................................ 53 2.1.13. AUDIO VISUAL MEDIA .................................................................................................... 57 2.1.14. READINGS ..................................................................................................................... 61 2.1.15. CLINICAL ATTACHMENTS ................................................................................................. 65 2.1.16. FORMAL COURSES .......................................................................................................... 69

2.13. ENQUIRE CPE CLAIMS ........................................................................................................... 73 2.14. MONITORING OF CPE ............................................................................................................ 76

2.14.1. Detailed Report for Current/Previous QP .................................................................... 77 2.14.2. History Report ............................................................................................................. 79 2.14.3. List of Past Activities within a Period ........................................................................... 80

2.15. REQUEST FOR LOWERING OF CPE APPLICATION ..................................................................... 82 2.16. ENQUIRE LOWERING OF CPE APPLICATION............................................................................. 86

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INTRODUCTION

1.1. Overview

The Professional Registration System (PRS) is a common registration system for Healthcare Professionals in Singapore. It supports the Healthcare Professionals (HCP), Human Resources Personnel (HR) and Healthcare Professional Entities (HPE) in the execution of the key business functions of the HPEs, such as professional registration, renewal, disciplinary and continuing professional education. The PRS is a web-based application that is hosted in the Medinet Hosting Environment.

1.2. Scope The objective of this document is to provide step-by-step guidelines on the proper usage of the system by Healthcare Professionals to submit applications online to the SNB.

The targeted users of this document shall be the HCPs.

Users of the online application functionalities should have the basic knowledge of using a internet web browser, such as the Internet Explorer (IE), to navigate from one page to another. The chapters in this manual are organised in a logically functional manner. They may not necessarily reflect the order, which the users would normally adopt to use the system. The reader of this manual may study its content in any order. He/She may read the specific sections that illustrate the functions being encountered or study the specific section that he/she is interested in.

1.3. Definitions, Acronyms and Abbreviations

This manual uses the following typographic conventions:

A ‘*’ character next to a field indicates a mandatory field.

[Button Name] refers to a button.

[Proceed] button indicates that the system will be displaying the next web page after the current page.

[Confirm] button indicates that the system will update or insert records in the database and will display the acknowledgment page.

[Print] button displays the letter on the browser and the system will update the record in the database.

The following format is used by the PRS system:

DD/MM/YYYY as a Date Format The manual uses the following abbreviations

HCP: Healthcare Professional

HPE: Healthcare Professional Entity

IE: Internet Explorer

PC: Practicing Certificate

PRS: Professional Registration System

RC: Registration Certificate

SNB: Singapore Nursing Board

2. FUNCTIONS

2.1. Submit CPE Claims

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To access the PRS, click on the [Login] button on the SNB’s website (URL: http://www.snb.gov.sg).

The PRS Login screen will be displayed as follows.

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Figure 1

Click

here to

login by

SingPass

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To login:

Select logging in as Nurse/Midwife

Enter your SingPass ID and Password to login to your SNB account

Perform SingPass 2FA verification

If your login credentials are correct the landing page will be displayed as follows:

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Figure 2

The menu on the left displays the functions you have access to. To submit a CPE Claim, click on the

[CPE] menu item. Click on the [Submit CPE Claims] link The CPE Claims form will be displayed as follows.

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Figure 3

To proceed to the next stage of the application (i.e.: Claim)

Select the Category

Select Type of Activity

Click on the [Proceed] button

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2.1.1. In-Service Programmes (This category is claimable by Advanced

Practice Nurse (APN) only)

Figure 4

To proceed to the next stage of the application (i.e.: Documents)

Select the Role

Select Type of In-Service Programmes

Enter Event Title

Enter Venue

Select Specialty

Select Event Duration

Enter Event Start Date (dd/mm/yyyy)

Enter End Date (dd/mm/yyyy)

Enter Start Time

Enter End Time

Optional: Enter Speaker’s Topic 1

Select Core/Non Core

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Optional: Enter Additional Remarks

Click on the [Proceed] button

If the inputs all pass the required validation checks, the Documents form will be displayed as follows.

Figure 5

Optional: Upload Additional Documents

o Select the document title. o If others, enter the document title

o Click on the [Browse] button. o Select the file to upload.

o Click on the [Open] button.

o Click on the [Attach] button.

Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.

Click [Proceed] button

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Figure 6

To proceed to the next stage of the application (i.e.: Acknowledgement)

Click on the [Confirm] button The CPE Claims acknowledgement page will be displayed as follows.

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Figure 7

To finish with the application

Optional: Click on the [email] link to email SDC for any queries

Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.

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2.1.2. Local Events (This category is claimable by Advanced Practice

Nurse (APN) only)

Figure 8

To proceed to the next stage of the application (i.e.: Documents)

Select the Role

Select Type of Local Events

Enter Event Title

Enter Venue

Select Specialty

Select Event Duration

Enter Event Start Date (dd/mm/yyyy)

Enter End Date (dd/mm/yyyy)

Enter Start Time

Enter End Time

Optional: Enter Speaker’s Topic 1

Select Core/Non Core

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Optional: Enter Additional Remarks

Click on the [Proceed] button

If the inputs all pass the required validation checks, the Documents form will be displayed as follows.

Figure 9

Optional: Upload Additional Documents o Select the document title. o If others, enter the document title

o Click on the [Browse] button. o Select the file to upload.

o Click on the [Open] button.

o Click on the [Attach] button.

Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.

Click [Proceed] button

If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.

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Figure 10

To proceed to the next stage of the application (i.e.: Acknowledgement)

Click on the [Confirm] button

The CPE Claims acknowledgement page will be displayed as follows.

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Figure 11

To finish with the application

Optional: Click on the [email] link to email SNB for any queries

Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.

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2.1.3. Overseas Events

Figure 12

To proceed to the next stage of the application (i.e.: Documents)

Select the Role

Select Type of Overseas Events

Select Event Specialty

Select Event Title

Enter Organiser

Select Country

Enter Venue

Enter Event Start Date (dd/mm/yyyy)

Enter End Date (dd/mm/yyyy)

Select Duration of Event

Optional: Enter Speaker’s Topic 1

Select Core/Non Core

Optional: Enter Additional Remarks

Click on the [Proceed] button

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If the inputs all pass the required validation checks, the Documents form will be displayed as follows.

Figure 13

Optional: Upload Additional Documents o Select the document title. o If others, enter the document title

o Click on the [Browse] button. o Select the file to upload.

o Click on the [Open] button.

o Click on the [Attach] button.

Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.

Click [Proceed] button

If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.

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Figure 14

To proceed to the next stage of the application (i.e.: Acknowledgement)

Click on the [Confirm] button

The CPE Claims acknowledgement page will be displayed as follows.

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Figure 15

To finish with the application

Optional: Click on the [email] link to email SNB for any queries

Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.

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2.1.4. Oral Presentation

Figure 16

To proceed to the next stage of the application (i.e.: Documents)

Select Specialty

Enter Presentation Title

Enter Presentation Date (dd/mm/yyyy)

Enter Event Title

Enter Venue

Select Country

Select Role

Enter Project Title

Select Core/Non Core

Optional: Enter Additional Remarks

Click on the [Proceed] button

If the inputs all pass the required validation checks, the Documents form will be displayed as follows.

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Figure 17

Optional: Upload Additional Documents o Select the document title. o If others, enter the document title

o Click on the [Browse] button. o Select the file to upload.

o Click on the [Open] button.

o Click on the [Attach] button.

Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.

Click [Proceed] button

If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.

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Figure 18

To proceed to the next stage of the application (i.e.: Acknowledgement)

Click on the [Confirm] button

The CPE Claims acknowledgement page will be displayed as follows.

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Figure 19

To finish with the application

Optional: Click on the [email] link to email SNB for any queries

Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.

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2.1.5. Poster Presentation

Figure 20

To proceed to the next stage of the application (i.e.: Documents)

Select Specialty

Enter Presentation Title

Enter Presentation Date (dd/mm/yyyy)

Enter Event Title

Enter Venue

Select Country

Select Role

Enter Project Title

Select Core/Non Core

Optional: Enter Additional Remarks

Click on the [Proceed] button If the inputs all pass the required validation checks, the Documents form will be displayed as follows.

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Figure 21

Optional: Upload Additional Documents o Select the document title. o If others, enter the document title

o Click on the [Browse] button. o Select the file to upload.

o Click on the [Open] button.

o Click on the [Attach] button.

Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.

Click [Proceed] button

If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.

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Figure 22

To proceed to the next stage of the application (i.e.: Acknowledgement)

Click on the [Confirm] button

The CPE Claims acknowledgement page will be displayed as follows.

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Figure 23

To finish with the application

Optional: Click on the [email] link to email SNB for any queries

Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.

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2.1.6. Quality Improvement

Figure 24

To proceed to the next stage of the application (i.e.: Documents)

Select Role

Select Specialty

Enter Project Title

Enter Rationale for Project

Enter Project Start Date (dd/mm/yyyy)

Enter Project End Date (dd/mm/yyyy)

Select Core/Non Core

Optional: Enter Additional Remarks

Click on the [Proceed] button If the inputs all pass the required validation checks, the Documents form will be displayed as follows.

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Figure 25

Optional: Upload Additional Documents o Select the document title. o If others, enter the document title

o Click on the [Browse] button. o Select the file to upload.

o Click on the [Open] button.

o Click on the [Attach] button.

Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.

Click [Proceed] button

If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.

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Figure 26

To proceed to the next stage of the application (i.e.: Acknowledgement)

Click on the [Confirm] button

The CPE Claims acknowledgement page will be displayed as follows.

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Figure 27

To finish with the application

Optional: Click on the [email] link to email SNB for any queries

Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.

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2.1.7. Research

Figure 28

To proceed to the next stage of the application (i.e.: Documents)

Select Role

Select Specialty

Enter Project Title

Enter Rationale for Project

Enter Project Start Date (dd/mm/yyyy)

Enter Project End Date (dd/mm/yyyy)

Select Core/Non Core

Optional: Enter Additional Remarks

Click on the [Proceed] button

If the inputs all pass the required validation checks, the Documents form will be displayed as follows.

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Figure 29

Optional: Upload Additional Documents o Select the document title. o If others, enter the document title

o Click on the [Browse] button. o Select the file to upload.

o Click on the [Open] button.

o Click on the [Attach] button.

Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.

Click [Proceed] button If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.

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Figure 30

To proceed to the next stage of the application (i.e.: Acknowledgement)

Click on the [Confirm] button

The CPE Claims acknowledgement page will be displayed as follows.

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Figure 31

To finish with the application

Optional: Click on the [email] link to email SNB for any queries

Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.

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2.1.8. Book / Textbook

Figure 32

To proceed to the next stage of the application (i.e.: Documents)

Select Specialty

Enter Book Name

Enter Chapter Title

Select Role

Optional: Enter Publisher

Enter Publication Year (yyyy)

Select Core/Non Core

Optional: Enter Additional Remarks

Click on the [Proceed] button If the inputs all pass the required validation checks, the Documents form will be displayed as follows.

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Figure 33

Optional: Upload Additional Documents o Select the document title. o If others, enter the document title

o Click on the [Browse] button. o Select the file to upload.

o Click on the [Open] button.

o Click on the [Attach] button.

Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.

Click [Proceed] button

If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.

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Figure 34

To proceed to the next stage of the application (i.e.: Acknowledgement)

Click on the [Confirm] button

The CPE Claims acknowledgement page will be displayed as follows.

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Figure 35

To finish with the application

Optional: Click on the [email] link to email SNB for any queries

Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.

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2.1.9. Clinical Practice Guidelines

Figure 36

To proceed to the next stage of the application (i.e.: Documents)

Select Specialty

Enter Subject/Topic

Select Role

Enter Publication Year (yyyy)

Enter Core / Non Core

Optional: Enter Additional Remarks

Click on the [Proceed] button If the inputs all pass the required validation checks, the Documents form will be displayed as follows.

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Figure 37

Upload Mandatory Documents

o Click on the [Browse] button. o Select the file to upload.

o Click on the [Open] button.

o Click on the [Attach] button.

Optional: Upload Additional Documents o Select the document title. o If others, enter the document title

o Click on the [Browse] button. o Select the file to upload.

o Click on the [Open] button.

o Click on the [Attach] button.

Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.

Click [Proceed] button

If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.

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Figure 38

To proceed to the next stage of the application (i.e.: Acknowledgement)

Click on the [Confirm] button

The CPE Claims acknowledgement page will be displayed as follows.

Figure 39

To finish with the application

Optional: Click on the [email] link to email SNB for any queries

Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.

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2.1.10. E-Learning / Online Publication

Figure 40

To proceed to the next stage of the application (i.e.: Documents)

Enter Provider/Organisation

Enter Title

Select Specialty

Select Role

Optional: Enter URL

Enter Year Launched/Posted (yyyy)

Enter Name of Healthcare web Resource

Select Core/Non Core

Optional: Enter Additional Remarks

Click on the [Proceed] button If the inputs all pass the required validation checks, the Documents form will be displayed as follows.

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Figure 41

Upload Mandatory Documents

o Click on the [Browse] button. o Select the file to upload.

o Click on the [Open] button.

o Click on the [Attach] button.

Optional: Upload Additional Documents o Select the document title. o If others, enter the document title

o Click on the [Browse] button. o Select the file to upload.

o Click on the [Open] button.

o Click on the [Attach] button.

Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.

Click [Proceed] button

If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.

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Figure 42

To proceed to the next stage of the application (i.e.: Acknowledgement)

Click on the [Confirm] button

The CPE Claims acknowledgement page will be displayed as follows.

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Figure 43

To finish with the application

Optional: Click on the [email] link to email SNB for any queries

Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.

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2.1.11. Journals

Figure 44

To proceed to the next stage of the application (i.e.: Documents)

Select Journal Type

Select Specialty

Select Journal Name

Enter Paper Title

Select Role

Optional: Enter Publisher

Enter Publication Year (yyyy)

Optional: Enter Volume / Issue No

Select Core/Non Core

Optional: Enter Additional Remarks

Click on the [Proceed] button If the inputs all pass the required validation checks, the Documents form will be displayed as follows.

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Figure 45

Upload Mandatory Documents

o Click on the [Browse] button. o Select the file to upload.

o Click on the [Open] button.

o Click on the [Attach] button.

Optional: Upload Additional Documents o Select the document title. o If others, enter the document title

o Click on the [Browse] button. o Select the file to upload.

o Click on the [Open] button.

o Click on the [Attach] button.

Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.

Click [Proceed] button

If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.

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Figure 46

To proceed to the next stage of the application (i.e.: Acknowledgement)

Click on the [Confirm] button

The CPE Claims acknowledgement page will be displayed as follows.

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Figure 47

To finish with the application

Optional: Click on the [email] link to email SNB for any queries

Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.

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2.1.12. Self Directed Learning

Figure 48

To proceed to the next stage of the application (i.e.: Documents)

Select Programme Specialty

Select Programme Provider

Optional: Enter URL

Enter Programme Title/Topic

Enter Assessment Date (dd/mm/yyyy)

Optional: Enter module Title/Volume No

Optional: Enter Author (if applicable)

Select Program Duration

Select Core/Non Core

Optional: Enter Additional Remarks

Click on the [Proceed] button If the inputs all pass the required validation checks, the Documents form will be displayed as follows.

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Figure 49

Upload Mandatory Documents

o Click on the [Browse] button. o Select the file to upload.

o Click on the [Open] button.

o Click on the [Attach] button.

Optional: Upload Additional Documents o Select the document title. o If others, enter the document title

o Click on the [Browse] button. o Select the file to upload.

o Click on the [Open] button.

o Click on the [Attach] button.

Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.

Click [Proceed] button

If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.

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Figure 50

To proceed to the next stage of the application (i.e.: Acknowledgement)

Click on the [Confirm] button

The CPE Claims acknowledgement page will be displayed as follows.

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Figure 51

To finish with the application

Optional: Click on the [email] link to email SNB for any queries

Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.

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2.1.13. Audio Visual Media

Figure 52

To proceed to the next stage of the application (i.e.: Documents)

Select Specialty

Select Programme Provider

Enter Programme Title

Optional: Enter Author/Speaker

Enter Year of Media Produced (yyyy)

Select Serial/Volume No.

Select Core/Non Core

Optional: Enter Additional Remarks

Click on the [Proceed] button If the inputs all pass the required validation checks, the Documents form will be displayed as follows.

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Figure 53

Upload Mandatory Documents

o Click on the [Browse] button. o Select the file to upload.

o Click on the [Open] button.

o Click on the [Attach] button.

Optional: Upload Additional Documents o Select the document title. o If others, enter the document title

o Click on the [Browse] button. o Select the file to upload.

o Click on the [Open] button.

o Click on the [Attach] button.

Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.

Click [Proceed] button

If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.

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Figure 54

To proceed to the next stage of the application (i.e.: Acknowledgement)

Click on the [Confirm] button

The CPE Claims acknowledgement page will be displayed as follows.

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Figure 55

To finish with the application

Optional: Click on the [email] link to email SNB for any queries

Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.

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2.1.14. Readings

Figure 56

To proceed to the next stage of the application (i.e.: Documents)

Select Specialty

Select Name of Readings

Enter Topic/Title

Optional: Enter Pulisher

Enter Publication Year (yyyy)

Enter Volume/Issue No

Optional: Enter Page number

Select Core/Non Core

Optional: Enter Additional Remarks

Click on the [Proceed] button If the inputs all pass the required validation checks, the Documents form will be displayed as follows.

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Figure 57

Upload Mandatory Documents

o Click on the [Browse] button. o Select the file to upload.

o Click on the [Open] button.

o Click on the [Attach] button.

Optional: Upload Additional Documents o Select the document title. o If others, enter the document title

o Click on the [Browse] button. o Select the file to upload.

o Click on the [Open] button.

o Click on the [Attach] button.

Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.

Click [Proceed] button

If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.

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Figure 58

To proceed to the next stage of the application (i.e.: Acknowledgement)

Click on the [Confirm] button

The CPE Claims acknowledgement page will be displayed as follows.

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Figure 59

To finish with the application

Optional: Click on the [email] link to email SNB for any queries

Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.

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2.1.15. Clinical Attachments

Figure 60

To proceed to the next stage of the application (i.e.: Documents)

Select Specialty

Enter Title

Enter Attachment Start date (dd/mm/yyyy)

Enter Attachment End date (dd/mm/yyyy)

Select Duration of Attachment

Select Country

Enter Venue

Select Core/Non Core

Optional: Enter Additional Remarks

Click on the [Proceed] button If the inputs all pass the required validation checks, the Documents form will be displayed as follows.

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Figure 61

Upload Mandatory Documents

o Click on the [Browse] button. o Select the file to upload.

o Click on the [Open] button.

o Click on the [Attach] button.

Optional: Upload Additional Documents o Select the document title. o If others, enter the document title

o Click on the [Browse] button. o Select the file to upload.

o Click on the [Open] button.

o Click on the [Attach] button.

Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.

Click [Proceed] button

If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.

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Figure 62

To proceed to the next stage of the application (i.e.: Acknowledgement)

Click on the [Confirm] button

The CPE Claims acknowledgement page will be displayed as follows.

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Figure 63

To finish with the application

Optional: Click on the [email] link to email SNB for any queries

Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.

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2.1.16. Formal Courses

Figure 64

To proceed to the next stage of the application (i.e.: Documents)

Enter Title

Select Specialty

Enter Organiser

Select Country

Enter Venue

Enter Date From (dd/mm/yyyy)

Enter Date To (dd/mm/yyyy)

Select Duration

Select Course Type

Select Qualification Type

Select Core/Non Core

Optional: Enter Additional Remarks

Click on the [Proceed] button

If the inputs all pass the required validation checks, the Documents form will be displayed as follows.

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Figure 65

Upload Mandatory Documents

o Click on the [Browse] button. o Select the file to upload.

o Click on the [Open] button.

o Click on the [Attach] button.

Optional: Upload Additional Documents o Select the document title. o If others, enter the document title

o Click on the [Browse] button. o Select the file to upload.

o Click on the [Open] button.

o Click on the [Attach] button.

Tip: You may click on the [Claims] link to return to the previous page to make changes, if necessary.

Click [Proceed] button

If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.

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Figure 66

To proceed to the next stage of the application (i.e.: Acknowledgement)

Click on the [Confirm] button

The CPE Claims acknowledgement page will be displayed as follows.

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Figure 67

To finish with the application

Optional: Click on the [email] link to email SNB for any queries

Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.

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2.2. Enquire CPE Claims

Figure 68

The menu on the left displays the functions you have access to. To enquire a CPE Claim, click on the

[CPE] menu item. Click on the [Enquire CPE Claims] link The Enquire CPE Claims page will be displayed as follows.

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Figure 69

To view on a particular CPE Claim, click on the application no. The CPE Claim will be displayed as follows.

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Figure 70

Tip: You may click on the [Enquire Application] link to return to the previous page to make changes, if necessary.

Click on the [Print] button to print out a copy of the acknowledgement page.

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2.3. Monitoring of CPE

The menu on the left displays the functions you have access to. To monitor CPE, click on the

[CPE] menu item. Click on the [Monitoring of CPE] link.

Figure 71

Click on the different links displayed on the right to view the different reports. The reports will be displayed as follows.

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2.3.1. Detailed Report for Current/Previous QP

Figure 72

To view the Capping rules, click on the [Click here for Capping Rules] link.

To rate the service provided; click on the [Rate this service] link.

To print the page displayed, click on the [Print] button.

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To view the pending and rejected activities, click on the [View Pending and Rejected

Activities] button.

To send an enquiry for CPE, click on the [Send CPE Enquiry] button. The pending and rejected activities screen will be displayed as follows.

2.3.1.1 Pending and Rejected Activities

Figure 73

To print the page displayed, click on the [Print] button.

To close this page, click on the [Close] button.

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2.3.1.2 Send CPE Enquiry

Figure 74

To send a CPE Enquiry,

Select Enquiry Type Enter Activity ID Enter Sender Email Enter Remarks

Click on the [Send] button to proceed.

Click on the [Close] button to close this page.

2.3.2. History Report

Figure 75

To view the QP, click on hyperlink period of date.

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To rate the service provided; click on the [Rate this service] link.

To print the page displayed, click on the [Print] button.

2.3.3. List of Past Activities within a Period

Figure 76

To generate a list of Past Activities within a Period:

Enter Period From.(dd/mm/yy) Enter Period To (dd/mm/yy) Optional: Select Category. Optional: Select Type of Activity Optional: Enter Activity Title Optional: Select QP

Click on the [Generate] button.

A list of Approved Activities will be displayed as follows.

Figure 77

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To view the details of the activity, click on the activity code that is in hyperlink.

The activity details will be displayed as follows.

Figure 78

To print the page displayed, click on the [Print] button.

To close the page, click on the [Close] button.

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2.4. Request for Lowering of CPE Application

Figure 79

The menu on the left displays the functions you have access to. To submit a Request of Lowering of

CPE, click on the [CPE] menu item. Click on the [Request for Lowering of CPE] link The Request of Lowering of CPE form will be displayed as follows.

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Figure 80

To proceed to the next stage of the application (i.e.: Confirmation)

Enter the Reason

Optional: Enter the Reason(Others)

Enter Start Date (dd/mm/yy)

Optional: Enter End Date (dd/mm/yy)

Optional: Enter Remarks

Optional: Upload Additional Documents o Select the document title. o If others, enter the document title

o Click on the [Browse] button. o Select the file to upload.

o Click on the [Open] button.

o Click on the [Attach] button.

Click [Proceed] button

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If the inputs all pass the required validation checks, the confirmation page will be displayed as follows.

Figure 81

To proceed to the next stage of the application (i.e.: Acknowledgement)

Tip: You may click on the [Application] link to return to the previous page to make changes, if necessary.

Click on the [Proceed] button The Request for Lowering of CPE acknowledgement page will be displayed as follows.

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Figure 82

To finish with the application

Optional: Click on the [email] link to email SNB for any queries

Recommended: Click on the [Print] button to print out a copy of the acknowledgement page.

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2.5. Enquire Lowering of CPE Application

Figure 83

The menu on the left displays the functions you have access to. To enquire a CPE Application, click

on the [CPE] menu item. Click on the [Enquire CPE Applications] link The Enquire CPE Application page will be displayed as follows

Figure 84

To view on a particular CPE Application, click on the application no. The CPE Application will be displayed as follows

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Figure 85

Tip: You may click on the [Enquire Application] link to return to the previous page to make changes, if necessary.

Click on the [Print] button to print out a copy of the acknowledgement page.