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www.environmetrics.com.au
Program Evaluation
Short self-completion questionnaire
1. Use / participation
Is this the first time you have been to <program>.
Useful to compare first time vs. repeats/regulars.
How often have you used/attended <program> in the past <time>?
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2. Rating – 5-point scale
Please rate the standard of the following aspects of the <program>.
(5 = excellent and 1 = very poor)
5 4 3 2 1 Don't know Overall experience Content (quality, interest, relevance?) Staff service Value for money
3
2. Net Promoter Score
4
How likely are you to recommend <program> to friends and colleagues. (10=would recommend; 0=would NOT recommend.)
9-10 = Promoters
0-6 = Detractors
7-8 = Passives
Score = Promoters minus Detractors
3. KPIs / outcomes
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Now, exploring your perceptions of <program> , please say TO WHAT EXTENT it does the following things.
High extent; Moderate extent; Little extent; Not at all; Don't know
Gives access to information and ideas relevant to contemporary society
Runs programs that encourage creative activities for adults and children
Has made a positive difference to my life Makes everyone feel welcome Has a wide diversity of different programs and activities
4. Open comment
Any comments? Any suggestions?
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Demographics
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Age Gender Local/out of area Member
Prepared by Gillian Savage, Environmetrics.
Phone: 0412 928 302
Email: [email protected]
19 September 2012
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