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Neal Lujan, Director RamCard Office & Technology Services
February 3, 2010
Program Review & Strategic Business Plan
2008-2012
Program Review Purpose
Assess strengths, weaknesses, opportunities, and
constraints …
…use assessment to support strategic planning
Self-study & Program Review Team:Neal LujanDezi BrubakerRasamee Vue
Site Reviewer Campus VisitsVisit #1: University of Northern Colorado
Mesa State College
Visit #2: Robert Huber Associates
Report to Executive Director
Action Plan
Key Priority (5) Lead
Due
Date Metrics
Goal (18)
Strategy (40)
Action (59)
1989 Housing & Dining Services starts the card program for CSU
1995Executive Budget Committee (EBC) approves expansion for
vending, print/copies, long distance telephone, and ATM with
Norlarco Credit Union
1997Housing and Dining Services re-cards the entire student body at a
cost of $100K
2000 EBC approves creation of the University ID Office
2006 • Campus re-carding for move from SSN to CSUID
2007
• Contactless chip technology
• Brand updated to RamCard theme
• First National Bank & Visa-branded debit card
• CSU RamCard Plus first of its kind in the country
2009 • RamCard is Transfort Bus Pass
RamCard ID Cards & Employee Badges
RamCard ID Cards & Employee Badges
RamCard Plus Campus Banking Services
Commercial #1
◦ RamCard Plus Financial Literacy Workshops
Eight workshop topics available on request for your
meeting, conference, or event
Contact the RamCard Office to schedule
RamCard ID Cards & Employee Badges
RamCard Plus Campus Banking Services
Administer RamCash Account Program
RamCard ID Cards & Employee Badges
RamCard Plus Campus Banking Services
Administer RamCash Account Program
University Vending Contract Management
Commercial #2◦ Pepsi Campus of Character Grant
800 Cases of Pepsi product available for campus programs
Apply at www.ramcard.colostate.edu
RamCard ID Cards & Employee Badges
RamCard Plus Campus Banking Services
Administer RamCash Account Program
University Vending Contract Management
Visitor Parking Permits
RamCard ID Cards & Employee Badges
RamCard Plus Campus Banking Services
Administer RamCash Account Program
University Vending Contract Management
Visitor Parking Permits
1. Staffing Plan
2. Promote RamCard Office Services
3. Implement Value-added RamCard Services
4. Develop & Enhance Contracted Services
5. Enhance Financial Status of RamCard Budget
Program Partner Average Annual Activity
RamCash Sales $1,265,000 in annual on-campus sales
Pepsi Vending $183,000 in revenue to CSU
Canteen Vending $60,000 in revenue to CSU
FNB RamCard Plus $100,000 royalty payments to CSU
Mac-Gray Laundry
Vending
$180,000 in revenue to Housing &
Dining Services
Refreshments today were provided
compliments of Pepsi and Canteen
Snack Vending
Neal Lujan, Director
Peter Martinez, Associate Director
Rachael Velez, Accountant
Rasamee Vue, Student Manager
Questions?
