James Lampert & Iain InglisPersonalisation Project Managers, KASS

East Kent Voluntary and Community Sector

Conference9th July 2010

Checking your progress in delivering personalised services

Provider Journey

Why change is necessary…

• New customers with different demands

• People as consumers with power

• Differing levels of choice & control required

• New “products” and approach needed

• It is the right thing to do

Co-productionCo production is about

- cultivating interdependence amongst people - working alongside the community- working with people to identify the outcomes that are meaningful to them

…So that people co-create the services they want to use

Progress for Providers

1. Leadership and Strategy

2. Creating a Person Centred Culture

3. Community Focus

4. Support Planning and Review

5. Finance

6. Human Resources

7. Marketing

8. Reviewing and improving our service

www.progressforproviders.org

Time to read….. 10 minutes

1. Leadership and Strategy

2. Creating a Person Centred Culture

3. Community Focus

4. Support Planning and Review

5. Finance

6. Human Resources

7. Marketing

8. Reviewing and improving our service

Time for creative thinking…..

Define your knowledge of your progress A picture of Kent VCS providers in 2012

Next steps - discussion

• What do you want to work towards?

• What are you going to do (Action)?