Project Name Improving Efficiency of Claim Proc Process Name Claim Settlement Process of ABC co Sub Process Name Black Belt Sponsor Business Case Problem/Opportu Project Scope Includes Project Sco Project CTQ's Details Process CTQ's Unit USL # 25 Current Sigma 3.8 Project Translation Plans Re Roles & Responsibili Name Approver Reviewer Member Ruchika X Prithwi X Victor X ABC is an Insurance Company dealing with formulation & processing of claims. The average time taken by ABC to process the claims is 40-45 days. Many a times the clients face problems in getting the claim amount settle in the above mentioned time frame. Time taken to process days which results in customer satisfaction 1..Verification 2. documentation 3. clearance & settlement 1.Validated legal docu side Implementing the despatch method correction to the entire active base
Sheet1Project NameImproving Efficiency of Claim
ProcessingProcess NameClaim Settlement Process of ABC
companyProject NumberSub Process NameBlack BeltSponsorBusiness
CaseProblem/Opportunity StatementGoal StatementABC is an Insurance
Company dealing with formulation & processing of claims. The
average time taken by ABC to process the claims is 40-45 days. Many
a times the clients face problems in getting the claim amount
settle in the above mentioned time frame.Time taken to process a
claim is minimum 45 days which results in relatively low customer
satisfaction .Our aim is to reduce the claim settlement process
time to 25 days which will result in high customer
satisfaction.
Project Scope IncludesProject Scope ExcludesProject
Milestone1..Verification 2. documentation 3. clearance &
settlement1.Validated legal documents from customer sideStart Date:
End Date: Target DateActual DateIG Review
Date10000Define1/5/15Measure1/7/15Analyse1/8/15Improve1/10/15Control16/10/2015
Project CTQ's DetailsProject CommentsProcess
CTQ'sUnitUSLTarget#2520Project Charter Sign Off (With
Date)CurrentTargetSponsorSigma3.84.5GB/BBBB/QLProject Translation
PlansProject Benefit EstimateImplementing the despatch method
correction to the entire active baseReduce the non receipt of
magazine complaints from 15% to less than 9%
