Project Interview

8/10/2019 Project Interview

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PROJECT IN PRINCIPLES

OF MANAGEMENT:

In terv iew a Manager

Subm it ted by:

Angel ica R. Concha

Diana Marie V. Israel

Lo rraine L. Lacuesta

Jayne Mellany G. Nico las

1LM2

Subm it ted to:

Dr. Ernesto Dimaculangan

LM1 Professo r


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I. The Company: Eastwest Bank

EastWest Bankis a subsidiary of the Filinvest Development Corporation (FDC),the publicly listed holding company of the Filinvest Group that evolved from a consumer

business founded by Andrew L. Gotianun, Sr. in 1955. FDC is one of the country'spremier conglomerates, with business interests in real estate development, banking,hospitality & tourism, power-generation and the sugar business. Through the years,EastWest Bank has successfully capitalized on the financial strength and synergy fromthe business organizations under the Filinvest Group.

II. Officers and Employees

At present, EastWest Bank has over 200 stores (around 7 to 10 employeeseach). To address the evolving needs of its middle market clients, the Bank continues todevelop innovative products and services and alternative delivery channels.

As of now one of the country's fastest growing banks, the Bank is poised tosustain its growth momentum. Over the next five years, EastWest will take concretesteps that are geared towards the fulfillment of its ultimate goal of becoming a "worldclass bank anchored on service excellence".


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a. Officers: Board o f Directors

Andrew L. Gotianun, Sr.Chairman Emeri tus

East West Banking Corp. (Chairman Emeritus;prior to this,

he was Chairman of the Board, 1994 to 2004) Filinvest Development Corp. (Chairman) Filinvest Land, Inc. (Honorary Chairman) Filinvest Farms Corporation (Chairman) Davao Sugar Central Corp. (Chairman) Pacific Sugar Holdings (Chairman) GCK Realty, Inc. (Chairman) ALG Holdings, Inc. (Chairman) East Asia Utilities Corporation

(President and Chairman, 1997-1999) Cebu Private Power Corporation

(President and Chairman, 1997-1999) Had worked for Insular Bank of Asia and

America (1980-1985) Had worked for Filinvest Credit Corporation

(1970-1985) Education:

o Associate in Commercial Science, SanBeda College, 1950

Jonathan T. Gotianun

Chairman

East West Banking Corp. (Chairman; prior to

this, he was Vice Chairman and Director, 1994 to2004)

Davao Sugar Central Corp. (President) Filinvest Development Corp. (Chairman) Filinvest Alabang, Inc. (Director) Education:

o BS Management Engineering, Ateneo DeManila University, 1973

o BS Commerce, Santa Clara University inCalifornia, 1974

o Masters in Management, Northwestern

University,Illinois, USA, 1976


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Antonio C. Moncupa, Jr.Director, President & CEO

East West Banking Corp. (Director, President &CEO)

Philippine Clearing House Corporation (Director) Philippine Depository & Trust Corporation

(Director)

International Exchange Bank (Treasurer, 1995-2002and Chief Financial Officer, 2003-2006)

Bankers Association of the Philippines (Director) Education:

o AB Economics/BSC Accounting,De La Salle University, 1980

o Masters in Business Administration,University of Chicago, 2003

Mercedes T. GotianunDirector

East West Banking Corp. (Director) Filinvest Development Corp. (Director) Filinvest Land, Inc. (Chairman) Davao Sugar Central Corp. (Director) Filinvest Alabang, Inc. (Vice-Chairman) Education:

o BS Pharmacy (Magna Cum Laude),University of the Philippines, 1950

Lourdes Josephine T.Gotianun-Yap

Director

East West Banking Corp. (Director) Filinvest Development Corp. (President & CEO) Filinvest Asia Corp. (President) Cyberzone Properties, Inc. (President) The Palms Country Club (President) Education:

o BS Business Management, Ateneo De

Manila, 1975o Masters in Business Administration (major

in Finance), University of Chicago, 1977


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b. Officers: Senior Management


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III. Products of the Company

Personal Banking

Regular Checking AccountThe Regular Checking Account is a non-interest bearing deposit subject towithdrawal through issuance of checks.

Term Savings AccountThe Term Savings Account is a special savings account that offers premiumrates. This account is evidenced by a passbook.

Passbook Savings AccountThe Passbook Savings Accountis an interest earning deposit withdrawable thrua withdrawal slip and presentation of passbook.

Passbook+Debit Card SavingsThe Passbook + Debit Card Savings Account are two complementary depositproducts that give the customers the security and peace of mind with havingtheir transactions documented in a passbook while enjoying the advantages

and convenience of modern banking with EastWest Debit Card.

ATM Access SavingsThe ATM Access Savings Account is a savings account evidence by an ATMcard. In lieu of the passbook, a monthly bank statement is given to thedepositors. This account earns interest at 0.25% per annum and may beaccessed through the ATM.

Dollar SavingsThe Dollar Savings Account is a foreign currency savings deposit accountdenominated in US Dollar and evidenced by an FCDU.

Peso Time Deposits

The Peso Time Depositis an interest-bearing deposit evidenced by a certificateissued by the Bank in favor of the depositor with a specific maturity period.

Dollar Time DepositsThe Dollar Time Deposit Account is a dollar denominated Certificate of TimeDeposit evidenced by a certificate issued by the Bank in favor of the depositorwith a specific maturity period.

ChequeMaxA premium account that offers you unlimited check-writing convenience, theChequeMaxoffers you multiple fund access anytime, anywhere via the Internetand through your Smart mobile phone.

Bills Pay FacilityWith your choice of channel for bills payment, EastWest Bank lets you payalmost any bill over-the-counter, through our ATMs, or from anywhere you haveinternet access!

Pay@Store FacilityEastWest Bank's Point-of-Sale Payment facility made possible throughBancnet's Payment System. It's simple! Just use your EastWest Bank ATMCard the next time you shop at any of the participating establishments.


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Auto LoanAvail yourself of any of ourAuto Loanfacilities and enjoy lower rates and betterloan terms.

Home LoanWe take you a step closer into making your dream home a reality with an

EastWest Bank Home Loan. Choose from a diverse suite of home loanfacilities, especially designed for aspiring or existing homeowners.

Personal LoanThe EastWest Bank Personal Loan is an unsecured and non-collateralizedconsumer loan that is granted to qualified individuals for their personal use. It ispayable in fixed equal monthly installments.

Cool Savers Kiddie AccountCool Savers Kiddie Accountis a savings deposit account for children ages 0 to18 years with a minimum required initial deposit.

Basic Checking Account

The lightest checking account offering from EastWest. Open an account with aninitial deposit of only P1,000. With only a P1,000 maintaining balance, utilizingyour EastWest Basic Checking Account has never been so easy! It also comeswith a Visa Debit Card for easy access to your funds.

EastWest Travel MoneyEastWest Travel Money, the multi-currency card that lets you travel abroadwithout hassle. Make cashless purchases or withdraw from ATMs anywhereabroad without worrying about fluctuating exchange rates as long as thecurrency is loaded in your card.

Basic Savings Account

The lightest savings account offering from EastWest. Open an account with aninitial deposit of only P100 and earn interest upon reaching P500 on yourdeposits. It comes with a Visa Debit Card for added convenience.

Renminbi Savings AccountRealize the maximum potential of your business with your Eastwest RenminbiSavings Account.

Renminbi Time DepositInvest in Chinese Yuan and enjoy higher return of your investment.

Prepaid CardThe EastWest prepaid card is a safe and convenient method for makingpayments for goods and services.

EastWest Gift CardWith the EastWest Gift Card, you can never go wrong in giving the ideal present

to your loved ones. Use it as present for any occasion possible and have your

loved ones enjoy cashless purchases in over 30-million accredited

establishments and 350,000 online merchants worldwide.


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E-Banking

Internet Banking FacilityAn on-line banking facility that can be accessed through the internet by loggingon to www.eastwestbanker.com.

Internet Banking Facility offers you the following banking convenience: Account Profile

Inquire your account balance

History of your account transactions

Transfer fund from one account to another

Pay your bills

ATM AccessA day and night banking facility that can be accessed via an ATM machine.ATM Access offers the following transactions:

Withdraw Cash Inquire your Account Balance

Transfer funds from your Account to another

Pay your utility bills

Link up to 10 Accounts in one ATM Card

Link up to 4 ATM Cards in one Account

Request for a Checkbook or Statement of Accounts

Change your ATM PIN Code Personal Investment

Infinity Peso Money Market Fund

A peso-denominated money market unit investment trust fund that aims toprovide investors with enhanced yields for their short-term liquidity needs byinvesting in a diversified portfolio of short-term, highly liquid fixed-incomesecurities, term deposits and other money market instruments.

Infinity Peso Long Term Bond FundA peso-denominated fixed-income unit investment trust fund that aims tomaximize the returns of the investors by investing in a diversified portfolio ofdeposits and tradable investment-grade debt securities issued by the Philippinegovernment and corporations.

Infinity Dollar Long Term Bond Fund

A dollar-denominated fixed-income unit investment trust fund that aims tomaximize the returns of the investors by investing in a diversified portfolio ofdeposits and tradable investment-grade debt securities issued by the Philippinegovernment and corporations.

Infinity Peso Intermediate Term Bond FundThe Infinity Peso Intermediate Term Bond Fund is a fixed-income investmenttrust fund of EastWest Banking Corporation and is a collective investment


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scheme that pools the contribution of small investor into a large fund, which isinvested in deposits, government securities, and tradable instruments.

Infinity Dollar Intermediate Term Bond FundThe Infinity Dollar Intermediate Term Bond Fund is a dollar-denominated fixed-

income unit investment trust fund of EastWest Banking Corporation and is a

collective investment scheme that pools the contribution of small investors into alarger fund which is then invested in dollar deposits, Republic of the Philippines

(ROP) bonds, US Treasuries, and other tradable instruments.

Corporate Banking

Payroll

Payroll Credit System

Payroll Assist

Bizcheque Plus

Cheque Depot

Bills Payment

BancNet EDI System

SSS contributions

Loan Repayments

IV. The Interview

Questio n No. 1:

How d oes the manager implement or execute the di f ferent func t ions o f the

manager - planning, organiz ing, leading and contro l l ing (ci te speci f ic example of

each)?

In terms of planning, Mrs. Sarah Prudente explained that she execute planning

by making sure that every employee have their own targets. At the start of the year, by

January she make sure that everything is planned and the store will reach its targets. By

using Branch-based Marketing, Mrs. Prudente also make sure that her employees will

be able to reach their quota for Current Account and Savings Account (the Bread and

Butter of a Bank according to Mrs. Prudente) not focusing only in one product but all the

products of the bank.

Mrs. Prudente said that she execute organizing by making sure that every

employee in her store will perform their job well. Even the security guards and utility

personnel are also included. As what she said mabusisi ako. She also takes note that

every employee, most especially the front-liners to be knowledgable of their products

and services of the bank.


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While in leading, she implement it by focusing on her employees goals in terms

of molding, supporting, and motivating them to do their job happily. She also conduct

short meetings every morning to check on her employees and to motivate them to love

their job.

By making sure that the Assistant for Operations was able monitor each part ofthe bank by the end of the day, Mrs. Prudente executes the function of controlling. She

also said that in controlling the bank store, there must be trust but the employees must

also remember to show integrity in their actions. Aside from that she stresses out to us

that when her employees make mistakes, she talk to them objectively. Making sure that

she set aside her emotions in taking corrective action regarding their mistakes. Because

for Mrs. Prudente, in management you must know how to control your feelings or

emotions.

Questio n No. 2:

What are your ch al lenges as a manager?

When Mrs. Sarah Prudente was promoted as the store manager of East West

Bank, she was scared that she might make mistakes and also she is hesitant if she can

hit the target or quota for the CASA (Current Accounts and Saving Accounts) required.

This is her first challenge, so she took all the courage she got and went to houses and

schools, since there were a lot of college students in Fairview, she took the advantage

and focused on making products and services accessible to the students like opening

an account 100 PHP maintaining balance.

But she realized that it is not merely about meeting or exceeding quotas. Her realchallenge is the people. In the past, the market of the bank was its products, but since it

differs now, what makes a bank competent now is its services. As a manager, it is her

challenge to exemplify the bank's customer service.

A problem arises in doing so because sometimes, she's having a hard time

managing employees with the same age like her for she felt sometimes that they do not

follow her because they think that she may not be that capable and experienced to be a

manager because she is way young, she's just 33 years old.

She said that she may not be a veteran in this industry but she can say that her

nine years in Metrobank and five years in East West bank helped her a lot to knowabout handling a bank and she is willing to learn more.

Also, the client or customer is another challenge but for her, it is quite easier

because she is confident that the bank's variety of products and services can satisfy

their customers.


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Question No. 3:

What do you like most in being a manager?

According to Mrs. Prudente there are many things that she likes about being a

manager. First, she said that she liked being a good example to others. As a manager

it is her job in motivating and molding her employees. By not just being the boss and

bossing around but instead on being a leader.

Secondly, she also discussed about helping others. Mostly her employees in

their job and continually talking to them so that she can motivate them and share her

experiences.

Question No. 4:

What do you dislike most in being a manager?

There are always downsides in every job. Our manager, Mrs. Sarah Prudente,claims that what she dislikes about her job is not the heavy workload or being the

disturbance handler but the feeling of being secluded from her employees.

You have [na] the wall, she says. Ms. Sarah, who had experiences of having

her own manager when she was starting off as a bank teller, says that she understand

what its like to be intimidated by her superiors. Hanggat di mo sila tinatawag, hindi

sila lalapit. She also shares about stress and how she couldnt share this with her co-

workers because of this wall. She tells us of the difficulty to join in in their circle.

Of course, we know that it is part of the managers job to keep a healthy and

harmonious relationship with his or her subordinates. But sometimes, it is thesubordinates who possess the misjudgment with regards to their managers.

Documents

Project Interview