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Project Management Institute- Leadership Institute Meeting 2018 Holly Stewart October, 2018

Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity

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Page 1: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity

Project Management Institute-Leadership Institute Meeting

2018

Holly Stewart

October, 2018

Page 2: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity
Page 3: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity

Strategic thinking

Customer centricity

Organizational agility

Page 4: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity

How are things changing? Leading to a PMI 2.0, focus is on….

• How people connect

• Careers-interactions

• The Value Delivery Landscape• Hybrid approaches

• Benefit realization (achieving outcomes)

• Customer centricity is key

• Be ready to rethink fundamentals

• Embracing technology and new ways of thinking

Page 5: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity

Transformation is a journey…not a destination

Page 6: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity

My Lessons

Page 7: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity

1. Give your message meaning through stories

Page 8: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity
Page 9: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity
Page 10: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity
Page 11: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity

•Only 5% of people remember stats without a story

•65% of people remember stories that they are told

• Stories are 22 times more memorable than facts alone

Page 12: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity
Page 13: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity
Page 14: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity
Page 15: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity

Stories need to be…

• Memorable

• Impactful

• Personal

Every great story has a…

• Hero

• Goal

• Obstacles

• Change

Page 16: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity

2. Inspire creativity though cross pollination

• Give people space to be creative

• Improves productivity by 32%

• Know when to break away from the formula & innovate

• Keep people outside of their comfort zone to avoid complacency

• Go on field trips

Page 17: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity

Game time!

Page 18: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity

“ The problems we face today cannot be solved by the same

level of thinking we were at when we created them”

Albert Einstein

Page 19: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity

3. Do not get emotionally hijacked

• Take responsibility for your impact, results, and reputation as a leader

• 5:1 positive interaction ratio

Signs of emotional hijacking:

• Certainty increases

• Justification for actions becomes present

• Task focused

• Urgent need to action

Page 20: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity
Page 21: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity

Engage rather than hijack

Page 22: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity

“Skillful pilots gain their reputation for storms and

tempests”Epictetus

Page 23: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity
Page 24: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity

Gorilla

• https://www.youtube.com/watch?v=vJG698U2Mvo

Page 25: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity

What does the gorilla video tell us?

Page 26: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity

4. Look at the entire picture

Page 27: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity

5. Memorable Leaders

Exercise

Page 28: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity

6. EVERYONE is a volunteer

Page 29: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity

Team building activity to take away

In a world where…

We will…

To…

Page 30: Project Management Institute- Leadership Institute …Project Management Institute-Leadership Institute Meeting 2018 Holly Stewart October, 2018 Strategic thinking Customer centricity

What is your story?