CHAPTER -1

INTRODUCTION

Indian economy is basically agrarian. Nearly 70% of the Indian

population depends upon agriculture for a livelihood. In the 50s and

60s India had to import food grains to meet its requirements. The

successive five year plans embarked upon the green revolution and

white revolution for which modernization and mechanization of

agriculture and allied activities was a must and that needed financial

support. As one of the measures to develop the economy and to

provide support for nation building social banking services are

provided by banks.

Social banking is also called as ethical banking. It is a bank

concerned with social and environmental impact of its investments

and loans. Ethical banking has not developed to this point; because

of this it is difficult to create a concrete definition distinguishing

exactly what it is that sets an ethical banking apart from conventional

banks.

The ‘social banking’ policies being followed by the country resulted in

widening the ‘geographical spread and functional reach’ of

commercial banks in rural area in the period that followed the

nationalization of banks. Despite having a wide network of rural bank

branches in India, a very large number of the poorest of the poor

continued to remain outside the fold of the formal banking systems.

Social banking policies made appreciable achievement in shifting the

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commercial banks focus from ‘class banking’ to ‘mass banking’ but

their achievement is very poor in taking the commercial banks focus

to the ‘poorest of the poor’.

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ABOUT THE REPORT:

1) TITLE OF THE STUDY:

The present study is titled as – “A Project report on Social Banking -

A Case Study”. The study is made with special reference to “BANK

OF INDIA”

2) OBJECTIVES OF THE STUDY:

i. To study the benefits of social banking to customer.

ii. To study the different segments of priority sector.

iii. To study different schemes under priority sector lending.

iv. To know the social banking services provided by Bank of

India.

3) LIMITATION OF THE STUDY:

The present study suffers from all limitations of care study method.

4) DATA & METHODOLOGY :

For the purpose of the present study, both primary and secondary

data were used. Primary data collected form bank visit,

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interviewing staff etc. Secondary data collected for books,

internets, etc.

5) CHAPTER LAYOUT :

The present study is arranged as follows:

a) Chapter 1: “AN INTRODUCTION” gives an introduction of title

and the report.

b) Chapter 2: Gives profile of Bank of India.

c) Chapter 3: Deals with Social Banking – A Theoretical view.

d) Chapter 4: Social banking – A Case Study.

e) Chapter 5: Summarizes the result of the study.

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CHAPTER- 2

BANK OF INDIA- A PROFILE

HISTORY OF BANK OF INDIA:

Bank of India (BOI), established on 7th September 1906 is a bank

with headquarters in Mumbai. Government owned since

nationalization in 1969. It is one of India’s leading banks, with about

2645 branches including 24 branches outside India. Bank of India is

a founder member of SWIFT (Society for World Wide Inter Bank

financial Telecommunications) in India which facilitates provision of

cost – effective financial processing and communication services.

The Bank completed its first one hundred years of operation on 7 th

September 2006.

MISSION:

“To provide superior, proactive banking services to niche markets

globally, while providing cost-effective, responsive services to others

in our role as a development bank and in so doing, meet the

requirements of our stake holders”.

VISION:

“To become the bank of choice for corporate, medium businesses

and up market retail customers and to provide cost effective

development banking for small business, mass market and rural

markets”.

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Previous Banks that used the name BANK OF INDIA:

At least three banks having the name Bank of India had preceded

the setting up of the present Bank of India.

1. A person named Rama Kishen Dutt setup the first Bank of India

in Calcutta (Now Kolkata) in 1928, but noting more is known

about this bank.

2. The second Bank of India was incorporated in London in the year

1836 as an Anglo – Indian Bank.

3. The third bank named Bank of India was registered in Bombay

(now Mumbai) in the year 1864.

The Current Bank:

The earlier holder’s of the Bank of India name had failed and were

no longer in existence by the time a diverse group of Hindus,

Muslims, Paris, and Jews helped to establish the present Bank of

India in 1906. It was the first bank in India promoted by Indian

interests to serve all the communities of India. At the time, banks in

India were either owned by Europeans and served mainly the

interests of European merchant houses or by different communities

and served the banking needs of their own community.

The promoters incorporated the Bank of India on 7th September,

1906 under Act VI of 1882 with as authorized capital of Rs.1 Crore

Dividend into 1,00,000 shares each of Rs. 100/-. The promoters

placed 55,000 shares privately, and issued 45,000 to the public by

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way of IPO on 3rd October, 1906 the bank commenced operations

on 1st November, 1906.

The lead promoter of the Bank of India was Sir Sasson J. David

(1849 – 1926). He was a member of the community of Baghdadi

Jews, which was notable for its history of social services and

included the Sassons. He was a prudent banker, and remained the

Chief Executive of the bank from its founding in 1906 until his death

in 1926.

The first board of directors of the bank consisted of Sir Sassoon

David, Sir Cowasjee Jehangir, J. Cowasjee Jehangior, Sir Frederick

Leigh Croft, Ratanjee Dadabhoy Tata, Gordhandas khattau,

Lalubhai Jamaldas, Khetsely Khiasey, Ramnarian Hurnundrai,

Tenerrayen Hindoomull Dani, Noordin Ebrahim Noordin.

1906: Founded with Head Office in Mumbai.

1921: Bank of India entered into an agreement with the Bombay

Stock Exchange to manage its clearing house.

1964: Bank of India opened the branch in London the first Indian

Bank to do so. This was also the first post- WWII Overseas

branch of any Indian Bank.

1950: Bank of India opened branches in Tokyo and Osaka.

1951: Bank of India opened a branch in Singapore.

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1953: Bank of India opened a branch in Kenya and another in

Uganda.

1953/54: Bank of India opened the branch in Aden.

1955: Bank of India opened the branch in Tanganyika.

1960: Bank of India opened the branch in Hong Kong.

1962: Bank of India opened the branch in Nigeria.

1967: The Government of Tanzania Nationalized Bank of India’s

operations in Tanzania and folded them into the Government

owned National Commercial Bank together with Bank of

Baroda and several Foreign banks.

1969: The Government of India nationalized the 14 top banks

including Bank of India. In the same year, the people’s

Democratic republic of Yemen Nationalized Bank of India’s

branch in Aden and the Nigerian and Ugandan Governments

forced Bank of India to incorporate its branches in those

Countries.

1970: National Bank of Southern Yemen incorporated Bank of

India’s branch in Yemen together with those of all the other

banks in the country; this is now National Bank in the

country.

1972: Bank of India sold its Uganda operation to Bank of Baroda.

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1973: Bank of India opened a rep in Jakarta.

1974: Bank of India opened a branch in Paris. This was the first

branch of an Indian bank in Europe.

1976: The Nigerian Government acquired 60% of the shares in

Bank of India (Nigeria).

1978: Bank of India opened a branch in New York.

1979: Bank of India opened an agency in San Francisco.

1980: Bank of India(Nigeria) LTD; changed its name to Allied Bank

of Nigeria.

1986: Bank of India acquired Paravur Central Bank in Kerala in a

rescue.

1987: Bank of India took over the three UK branches of Central

Bank of India (CBI). CBI had been caught up in the Sethia

fraud and default and the Reserve Bank of India required it to

transfer its branches.

2003: Bank of India opened a representative offices in Shenzhen.

2005: Bank of India opened a representative office in Vietnam.

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2006: Bank of India plans to upgrade the Shenzhen and Vietnam

representative offices to branches and to open

representative offices in Beijing, Doha & Johannes – Burg.

In addition, Bank of India plans to establish a branch in

Antwerp and a subsidiary in Dares- Salaam, marking its

return to Tanzania after 37 years.

2007: Bank of India acquired 76% of Indonesia based PT Bank

Swadeshi.

DEVELOPMENT:

Beginning with one office in Mumbai, with a paid-up capital of Rs.50

Lakhs and 50 employees the bank has made a rapid growth over

the years and Blossomed into a mighty institutions with a strong

national presence and sizable international operations. In business

volume, the bank occupies a premier position among the

nationalized banks.

The bank has 2600 branches in India spread over all states/union

territories including 93 specialized branches. These branches are

controlled through 48 zonal offices. There are 23 branches/offices

abroad. The bank came out with its maiden public issues in 1997.

Total number of shareholders as on 30.09.2005 is 2,55,373.

While firmly adhering to a policy of prudence and caution, the bank

has been in the forefront of introducing various innovative services &

systems. Business has been conducted with the successful blend of

traditional values and ethics and the most modern infrastructure.

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The bank has been the first among the nationalized banks to

establish a fully computerized branch and ATM facility at the

Mahalaxmi Branch at Mumbai way back in 1989. The bank is also a

founder member of SWIFT IN INDIA. It pioneered the introduction of

the health code system in 1982, for evaluating/rating its credit

portfolio.

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CHAPTER-3

SOCIAL BANKING-

THEORETICAL VIEW

INTRODUCTION:

The ‘social banking’ policies being followed by the country resulted

in widening the ‘geographical spread and functional reach’ of

commercial banks in rural area in the period that followed the

nationalization of banks (Shetty, 1997). Despite having a wide

network of rural bank branches in India which implemented

specific poverty alleviation programs that sought creation of self

employment opportunities through bank credit, a very large

number of the poorest of the poor continued to remain outside the

fold of the formal banking systems (NABARD, 1999). Social

banking policies made appreciable achievement in shifting the

commercial banks focus from ‘class banking’ to ‘mass banking’ but

their achievement is very poor in taking the commercial banks

focus to the ‘poorest of the poor’.

The Government of India has accorded a high priority for the

development of vocations in unorganized sectors to bring them up

in to the mainstream of the national life. Banks and financial

institutions are naturally expected to act as Government’s

agencies for such economic change. Commercial banks are

required to earmark a portion of their advances exclusively for

financing these priority avocations. Borrowers in priority sector are

given preferential treatment while lending. Interest rates are lower,

security norms are relaxed, margins are confessional and period of

repayment is relaxed. The Government has adopted a planned

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approach to the problem with the introduction of schemes like 20-

point economic program, Integrated Rural Development Program

(IRDP) and National Rural Employment Program (NREP) etc.

INTENSIFICATION OF PRIORITY SECTIONS:

Priority sectors are Identification by National Credit Council. The

finance minister of Central Government is the chairman of this

Council and the Governor of Reserve Bank of India is the vice-

chairman.

SEGMENTS OF PRIORITY SECTOR:

The following is a list of the segments forming the Priority Sector:

a) AGRICULTURE:-

Direct Finance to Farms for Agricultural purposes:

i. Short-term loan for raising crops i.e. for crop loans:

In addition, advances up to Rs.10 Lakh to farmers

against pledge /hypothecation of agricultural produce

(including warehouse receipts) for a period not

exceeding 12 months, where the farmers were given

crop loans for raising the produce, provided the

borrowers draw credit from one bank.

ii. Medium and long-term loans:

a) Purchase of agricultural implements and

machinery.

b) Development of irrigation potential.

c) Reclamation and Land Development Schemes.

d) Construction of farm buildings and structures.

e) Construction and running of storage facilities.

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f) Production and processing of hybrid seeds for

crops.

g) Payment of irrigation charges.

Indirect Finance To Agriculture:

i. Credit for financing the distribution of fertilizers,

pesticides, seeds etc.

ii. Loans up to Rs.40 lakhs granted for financing

distribution of inputs for the allied activities such as,

cattle feed, poultry feed, etc.

iii. Loans to Electricity Boards for reimbursing the

expenditure already incurred by them for providing

Low Tension connection from step-down point to

individual farmers for energizing their wells.

iv. Loans to SEB are for Systems Improvement

Scheme Under Special Project Agriculture (SISPA).

v. Loans to farmers through PACS, FSS and

LAMPS.

vi. Deposits held by the banks in RIDF maintained with

NABARD.

vii. Subscription to bonds issued by Rural Electrification

Corporation (REC) exclusively for financing pump

set energisation program in rural and semi- urban

areas and also for financing System Improvement

Program (SI-SPA).

viii. Subscription to bonds issued by NABARD for

financing exclusively agriculture/allied activities.

b) SMALL SCALE INDUSTRY:

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A working definition of Small Scale Unit was first evolved in

the year 1955 where after review was undertaken from time

to time and presently the investment ceiling for SSI is Rs.100

lac wef December 24, 1999. Units which had obtained

permanent registration (i.e. investment up to Rs.3 core) prior

to December 1999 notification would continue to be regarded

as Small Scale Industries. Government increased the

investment ceiling from Rs.1 cr to Rs.5 cr.

c) TINY UNITS:

The small sale units engaged in manufacturing,

processing, preservation of goods, mining, quarrying,

servicing and repairing of specified type of machinery

and equipment, agro service units, where the investment

in plant and machinery does not exceeds Rs.25 lac.

d) SMALL SCALE INDUSTRIES :

An undertaking which is engaged or is proposed to be

engaged in the manufacturing of production of parts,

components, sub-assemblies, tooling or intermediates

or the rendering of services and undertaking supplies or

proposes to supply or renders not more than 50% of its

production or service, as the case may be, to one or

more other industrial undertakings and whose

investment in fixed assets in plant and machinery,

whether held on ownership terms or on lease or on hire

purchase, does not exceed Rs.100 lac.

e) ARTISANS,VILLAGE AND COTTAGE INDUSTRY:

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It is defined as Artisans or small industrial activities in

villages and small towns with a population not exceeding

50,000, involving utilization of locally available natural

resources and / or human skills were individual credit

requirements do not exceeds Rs.50000/-. Cottage

Industry is run by family members on full or part time

basis. It possesses negligible capital investment. There

is hand made production and no wage earning person is

employed in cottage industry. The industries established

in rural areas having population below 10000 and

having less than Rs.50000 as fixed capital investment

per worker are termed village industries and KVIC

provide economic and technical assistance in

establishment and operation of such industries.

f) RETAIL TRADE:

Advances granted to retail traders dealing in essential

commodities and consumer co-operative stores and

private retail traders with credit limits not exceeding

Rs.10 lacs.

g) SMALL ROAD AND WATER TRANSPORT OPERATOR:

i. Advances to small road and water transport operators

owing a fleet of vehicles not exceeding 10 vehicles,

including the one proposed to be financed.

ii. Advances to NBFC’s for on-lending to truck operators

and SRWTO’s other than truck operators satisfying the

eligibility criteria. Also, portfolio purchasers from NBFCs

made after 31.07.98 would also qualify for inclusion

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under priority sector lending, provided the portfolio

purchases relate to SRWTOs satisfying priority sector

norms.

h) PROFESSIONAL AND SELF EMPLOYED PERSONS:

i. Loans to professional and self-employed persons

include loans for the purpose of purchasing repairing or

renovating equipment including computer for

professional use and/or business premises or tools

and/or for working capital requirements to medical

practitioners such as Dentists, Chartered Accountants,

practicing company secretary, Lawyers, Engineers,

Architects, Surveyors, or Management Consultants,

accredited freelancer journalists ,cameramen, persons

running health centre or to a person trained in any other

art or craft who holds either a degree or diploma from

any institutions established, aided, or recognized by

Government or to a person who is considered by the

Bank as technically qualified or skilled in the field in

which he is employed.

The following will also be eligible for classification under

this item:

1. The term also includes firms and joint ventures of such

professional and self-employed persons. This category

will include all advances granted by the bank under

special schemes, if any, introduced for the purpose.

2. Only such professional and self-employed persons

whose borrowings do not exceed Rs.10 lakhs of which

not more than Rs.2 lakhs should be for working capital

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requirements, are covered under this category.

However, in the case of professionally qualified medical

practitioners, setting up of practice in semi-urban and

rural areas, the borrowing limits should not exceed

Rs.15 lakhs with a sub-selling of Rs.3 lakhs for working

capital requirements. Advances granted for purchase of

one motor vehicle to professional and self-employed

persons other than qualified medical practitioners will not

be included under the priority sector.

i) EDUCATION LOAN SCHEME:

Courses eligible for studies:

In India: All kinds of education in India.

Abroad: Graduation, Post graduation, Courses

conducted by CIMA- London, CPA in USA etc.

Eligibility: Indian National having secured admission

to professional/technical courses through Entrance

Test/Selection process secured admission to foreign

university / Institutions. There are no minimum marks

criteria.

Quantum of Finance: Need

based subject to repaying capacity of parent/ student.

Studies in India: Maximum Rs.7.50 lacs.

Studies abroad: Maximum Rs.15 lacs.

Collateral Security: No security may be insisted up on

for loans up to Rs.7.50 lacs. Parents would be co-

obligates.

Moratorium: Course period plus one year or six

months after getting job whichever is earlier.

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Repayment: 5-7 years after commencement of re-

payment. The accrued interest during the repayment

holiday period to be added to the principal and

repayment in Equated Monthly Installment (EMI) fixed.

Half percentage interest concession may be provided

for loaners if the interest is serviced during the study

period when repayment holiday is specified for interest/

repayment under the scheme.

l) STATE SPONSERED ORGANISATION FOR

SCHEDULED CASTE / SCHEDULED TRIBES:

Advances sanctioned to such organizations for the

specific purpose of purchase and supply of inputs to and

/or the marketing of the outputs of the beneficiaries of

these organizations.

m)WEAKER SECTION PRIORITY SECTOR:

The concept of weaker sections under priority sector

was introduced as per recommendations of Krishna

swami Committee (1980). It comprises:-

Small and marginal farmers with land holding of 5

acres and less and landless laborers, tenant

farmers and share croppers.

Artisans, village and cottage industries where

individual credit limits do not exceed Rs.50,000/-

Beneficiaries of Swarnjayanti Gram Swarojgar

Yojana(SGSY)

Schedule caste and schedule tribes.

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Beneficiaries of Differential Rate of Interest (DRI)

scheme.

Beneficiaries under Swarna Jayanti Sahari Rojgar

Yojana(SJSRY)

Beneficiaries under Scheme for Liberation and

Rehabilitation of Scavengers (SLRS).

Advances to Self Help Groups including NGOs for

on-lending purposes.

Loans to distressed urban poor to prepay their

debt to non-institutional lenders.

FINANCIAL INCLUSION:

The availability of banking and payment services to all

sections of Indian population without discrimination is

the prime objective of the public policy. Financial

inclusion means the delivery of banking services at an

affordable cost to the vast sections of disadvantaged

and low income groups.

Consequences of Financial Exclusion:

Consequences of financial exclusion vary, depending on

the nature and extent of services denied. It may lead to

increased travel requirements, higher incidence of crime,

general decline in investment, difficulties in gaining

access to credit or getting credit from informal sources at

exorbitant rates, increased unemployment etc. The small

business may suffer due to loss of access to middle

class and higher-income consumers, higher cash

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handling costs, delays in remittances of money.

According to certain researches, financial exclusion can

lead to social exclusion.

INDIAN SCENARIO & FINANCIAL INCLUSION:

Bank nationalization in India and creation of RRBs

marked a paradigm shift in the focus of banking from

class banking to mass banking. Resultantly, the number

of branches increased from 8321 in the year 1969 to

68,282 branches as at the end of March 2005 and

average population per branch office decreased from

64,000 to 16,000. There are still under-banked States.

DIFFERENT SCHEMES PROVIDED UNDER SOCIAL

BANKING:

LAGHU UDHAMI CREDIT CARD SCHEME:

The objective is to provide hassle-free credit facilities

to small business retail traders, artisans,

professionals, self employed persons and small

industrial units.

Existing customers with a satisfactory track record

with working capital limits up to Rs. 10 lacs for the

last three years are eligible for card.

The Credit card limits are fixed at 20% of the annual

turnover declared for tax purposes in the case of

artisans, businessmen, traders, and small

entrepreneurs, while for the self employed.

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In case of professionals, it is 50% of the gross annual

income.

Maximum per party credit limit is Rs.10 lacs.

The credit limit will be valid for three years and the

bank will conduct internal reviews annually and

enhancement of the limit will happen based on the

operations.

SWAROJGAR CREDIT SCHEME:

Objectives: To provide adequate / timely credit ,i.e.,

working capital or block capital or both to small

artisans, handloom weavers, service sector,

fishermen, self employed persons, rickshaw owners,

other micro entrepreneurs etc. in a flexible, hassle

free and cost effective manner.

Nature of financial accommodation: Composite

loan including term loan (repayable 5 years)/revolving

cash credit.

Ceiling: Rs 25,000 based on initial investment in

fixed assets and/or working capital

requirement/recurring expenditure. (banks have

discretion to enhance this limit beyond Rs.25,000).

Validity and issue :

Valid for five years and could be renewed on a

yearly basis.

SHGs may also be issued cards in their name. They

would be liable jointly and severally for repayment.

Renewal of working capital limits: Annual renewal

based on the amount credited to the cash credit

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account/repayment performance in term loan

account.

The revolving cash credit for working capital

repaid within 12 months may be renewed.

No withdrawal should be permitted if revolving

cash credit remains outstanding for more than

twelve months.

Insurance: Beneficiaries would automatically be

covered under the group insurance scheme and the

premium would be shared by the bank and the

borrower equally.

Security / Margin / Interest / Prudential Norms:

Security, margin, rate of interest and prudential

norms would be applicable as per the Reserve

Bank’s norms.

NATIONAL EQUITY FUND:

To provide equity type support to small entrepreneurs for

their projects, a fund entitled National Equity Fund is

being administered by Small Industries Bank of India in

participation with the Government.

Eligible concerns:

New as well as existing entrepreneurs in the tiny

and SSI sector and service industry are eligible for

assistance.

Sanction of refinance in respect of term loan for

the projects by SIDBI is a pre-requisite for equity

type assistance under the scheme.

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The complete requirement of the project in the

form of equity assistance, the term loan and

working capital will be provided by one agency i.e.

the nationalized bank/SFCs.

KVIC’S MARGIN MONEY SHEME:

GRAMODYOG ROJGAR SCHEME: Scheme introduced

during July 1997 with the objective of improving

employment in rural areas and check migration to urban

area now called Gramodyog Rojgar (REGP).Scheme is

operated through public sector banks and RRBs.

Purpose: To start industrial activity in rural area in which

fixed capital investment per head of an artisan or a

worker does not exceed Rs.50,000/- thus generating

employment.

Eligible projects: Viable village industry projects set up

in rural areas (population criteria up to 2000 or area

declare as village by state Government)

Eligible borrowers: individuals and institutions co-op.

societies trust registered with KVIC/KVIB (not a

partnership firm) for projects up to Rs.25 lakhs.

Borrower’s contribution: 10% of project cost in case of

SC /ST and other weaker section 5%.

BANK FINANCE: 90% of the project cost for General

Category beneficiary and 95% of the project cost-

Weaker Section beneficiary. Project can also be

financed by the Bank in the form of Composite Loan.

REVISED KISSAN CREDIT SCHEME:

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Kisan Credit Card (KCC) scheme was introduced in

banks in August 1998 on the lines of Model Scheme

prepared by NABARD on RV Gupta committee

recommendations. In order to cover term loans and

agriculture and allied activities, NABARD has revised the

Model KCC Scheme (called Scheme to cover Tem

Loans for Agriculture & Allied Activities under KCC), the

details of which are provided as under:

Objectives: The scheme aims at providing adequate

and timely credit for the comprehensive credit

requirements of farmers under single window, including

the short – term credit needs and a reasonable

component for consumption needs, through Kisan Credit

Card.

Participating Bank: All Commercial banks RRBs, State

Co-Operative banks PACS/DCCBs and Scheduled

Primary Cooperative Banks.

Nature of financial accommodation: Term loan and

revolving cash credit.

Quantum of limit: Short term credit limit for crops term

loan and working capital limit for agriculture and allied

activities etc, based on the unit cost of the assets

proposed to be acquired by the farmer. Banks may at

their discretion build in, a component of consumption

credit, keeping in view the family labour, while fixing the

overall ceiling amount under the card.

Validity period of KCC: Coinciding with the introduction

of term loan facility under KCC, the validity of KC Card

may be extended from 3 years as at present to 5 years.

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