Project Presentation:

National Telephone Hotline on HIV/AIDS Problems

within the Program “Overcoming HIV/AIDS Epidemic in Ukraine” implemented by

International HIV/AIDS Alliance in Ukraine with the support of

The Global Fund to Fight AIDS, Tuberculosis and Malaria

CO “Substance Abuse & AIDS Prevention Foundation”

Background:

July 2002 –

July 2003 –

November 17, 2003 –

CO SAAPF opened a Hotline on Drug Use andHIV/AIDS Problems for Kiev residents with thesupport from the United Kingdom Departmentfor International Development.

National Hotline on HIV/AIDS Problems (45151-41, free for Kiev callers) was launched witha financial support from the Global Fund toFight AIDS, Tuberculosis and Malaria.

All-Ukrainian toll-free, round-the-clock linewas launched (8-800-500-45-10)

Team:

23 specialists working 24 hours a day: 4 counselors – at day; 3 counselors – at night);

• 4 infectious disease doctors and 1 chief expert on health issues

• 18 psychologists and also, working under a flexible work schedule:

administrator, system administrator, lawyer-counselor, website administrator, website editor, webmaster, software developer, janitor and project administrative group.

Calls Statistics:38191

2388

16545

9801

779

376

19450

Total number of calls during the period October 2005 -September 2006

Including psychological counseling

Information counseling

Counseling on treatment of HIV infected people

Number of on-line Internet counseling sessions

Number of off-line Internet counseling sessions

Number of website visits

Number of Calls During the Period 10.2005 through 09.2006

179 37879

325 224 148 13 66

9753

331 170 99 230 214763

149 36 284 45 28 308 73 134 351 210 63

21414

-5000

0

5000

10000

15000

20000

25000

Number of calls

Хто наші клієнти?

120

2228

522

24803378

5171

142980

20559

0

5000

10000

15000

20000

25000

IDU MEN MSM WOM PUB PWA SW OTH undetermined

Social Status

Who Are Our Clients?

6

4

16

18

10

2

7

0 0

32

65

12

10

2

5 5 5 5

7 7

23

0

2

4

6

8

10

12

14

16

18

October

2004

Novem

ber 20

04

Decem

ber 20

04

Januar

y 200

5

Febru

ary 2

005

Mar

ch 20

05

April 20

05

May

2005

June 2

005

July

2005

August

2005

Septem

ber 20

05

October

2005

Novem

ber 20

05

Decem

ber 20

05

Januar

y 200

6

Febru

ary 2

006

Mar

ch 20

06

April 20

06

May

2006

June 2

006

July

2006

August

2006

Septem

ber 20

06

Number of Suicidal Calls to the National Hotline on HIV/AIDS Problems from October 2004 to September 2006.

Number of suicidal calls

Number of Calls from Women to the National Hotline on HIV/AIDS Problems in the Period from 10.2004 to 09.2006

430 440 486543 549 580

897

694765

1266

1054974

1618

21282245

1257

1474

1612

13831395

12661203

1338

1178

0

500

1000

1500

2000

2500

Number of calls from women

Number of Calls in 2005

135

509

801

1028

47

142

206 191

0

200

400

600

800

1000

1200

January March August October

21-30 yearsunder 18 years

Number of Calls in 2006

332

190

83109

1096

1183

898

963

0

200

400

600

800

1000

1200

1400

January March August October

under 18 years 21-30 years

Further Hotline Development Trends

• The growing number of people are using the website services and turning for the online counseling

• The number of clients, who call repeatedly after the receipt of call-in services is increasing: approximately from 10% in 2003 to almost 30% in 2006.

• Counselors ever more frequently perform the functions of distant case managers (this is especially related to medicinal treatment)

• The number of clients, who turn for a specialized therapy is growing. • The number of calls from journalists has reduced: from 5-10 per

month to 0 in the most recent months in 2006.• A very large amount of information at the Hotline calls for a special

research or a regular analysis of the presumptions made by administration and counselors.